YRUReviews 43

Ordered a pair of shoes in July 2025 and its now September and nothing. Customer service does not answer the phone or call you back or respond to emails. I got a refund by filing a claim with Affirm. Bunk $#*! company.

I bought the Monster High x Y. R. U. Wave Black\White on the 3rd, the site shipping page has been the same, that they've "received my order" and the Shop app says they're preparing for shipping. But its been about a week and some so far and its not a presale item so it shouldnt be taking this long. I have the customer service official number and im going to call and see whats going on. Update: I didnt get ahold of customer service but my shoes finally got their tracking number and say they're going to arrive friday so we'll see

Honestly I ordered 14 days ago and I've reached out to yru about shipping issues and they still haven't responded I'm honestly confused and just hope I get my shoes in general I don't mind the quality that much because they won't be every day shoes however I spent a lot of money and want to get them

Placed an order. Company sent me the incorrect item. Started an exchange. Sent back the incorrect item. Company has made zero effort to send me back my correct item, and helpdesk has never once replied to me. These guys will STEAL YOUR MONEY. DO NOT TRUST.

The item i ordered 18 days ago never shipped, a label was created however it has not left the warehouse and YRU customer service will not respond to me. I would like my shoes, or a refund, but can't get in touch with the company, this is a $220 order and based on online reviews, I am not alone. What is going on at YRU?

I pre ordered some of the new Monster High boots back in December and hadn't gotten them and its nearly the end of February. So I contacted the company and it took contact them twice with my order number for them to tell me they had over sold the shoe in my size and they were refunding me my money. Yay, I got my money back. But what would have happened if I hadn't contacted them?!

This is really, really disheartening because I really wanted several pairs of the Monster High shoes but now I'm afraid to even try again for fear they're just gonna take the money and wait me out instead of me actually keeping track of my orders.

Ordered a pair of the Frankie Stein shoes and they fit amazing! Looked amazing! Just ordered the Draculaura ones and accidentally got the wrong size. They won't answer my emails that I've sent trying to exchange.

I ordered the ghoulia shoes but got the Draculara shoes instead, I reached out multiple time to try and get the correct order but have gotten no response back. I don't wear pink, please give me my black shoes

I attempted to order some boots on 17 September during a 50% off sale, they tried to run my card 12 times. The only email I did receive it said that my card had not been charged, despite the fact it's still remains charged. I have reached out no less than five times via email and Instagram and they have not responded. As of the is writing I have received no order confirmation or shipping notifications. After this whole ordeal (I'm still fighting to get my money back with cashapp) I don't even want the boots that I'm sure I'm never gonna see anyways. Apparently lots of folks have similar issues with this company, very disappointing.

Honestly really surprised at all these bad reviews. I have had nearly the exact opposite experience. I've ordered from them twice and now have 4 pairs of their shoes. All platform. Have never had any issues at all other than that I think the shoes run nearly 2 sizes big. (so it's strange to me to see people saying they run small) I'm normally a US women's 7, sometimes 8. I was worried they'd be small so I got an 8 in everything and they fit like men's sizes to me. Like I possibly could wear a 6, but definitely at most, a 7. Otherwise, I have loved every pair of shoes I have ordered.

I honestly should have looked at these kinds of reviews, but I trusted the reviews online and by influencers who have bought from them. I ordered 3 pairs of shoes and sent them an email asking if I could change one of the sizes as I misclicked and it was almost immediately after I purchased, so I knew the size was available.

They responded to that fairly quickly, but I have not received a shipping notification. I ordered on the 30th and the only way I was able to contact them was by actually looking up where to contact them on their website as the "Need help?" contact listing was incorrect.

I emailed them twice about shipping and have not received a response despite them previously being fairly quick. I placed the order on Nov. 30th and haven't even received a shipping notification. I ordered 3 pairs of shoes for a bit less than $100, but after reading everything on here, I am definitely regretting that.

Hopefully it ships soon, if at all, and the quality is good despite all these other reviews. :(

Never got my shoes and I ordered like three different pairs! Complete waste of money and they wouldn't even refund me. The shoes are so cute looking but what's the point in buying if you can't even get them.

Broke within my first wear. Very poor quality and unprofessional customer service workers. Would not recommend if not on sale.

I ordered a $165 dollar order. Processing for US domestic orders SAYS 3-7, international says 7-10. It has been almost a month now and it's still not even shipped. I sent a message to the support staff, still no response. Don't buy from them if you're looking for good service.
Edit: they responded the day after I posted this. It's going to take at least another 3-7 days for them to receive the items. I don't know if that even accounts for processing and handling. Man, it's just going to be a month and a half before I receive this. They need to update the processing times.

I brought platform sneakers that turned out to be high heeled inside?! They also turned out to be exact rip offs of a $1500 shoe. The paint came off in one wear and the over all quality is disgraceful

I was really looking forward to ordering from here for months. When I finally did, the sole of my shoe broke after a day. It looks like it was just crudely pasted on honestly. Really hoping customer service will do something.

Update: I got a free replacement. I retract my earlier not-so-nixe statement

Terrible shoes do not but they are a scam. Just got the shoes and zipper broke first time putting on the shoes and because of their terrible policies I'm out $150 with no way to send it back. DO NOT BUY FROM HERE

I don't even know where to get started on contacting the store for returns. Either way, the shoes in my size don't fit. I'm plus sized but the fact they can't zip up halfway on my leg just shows it's a badly made product. I tried on one of my friend's pair before my own arrived and it had to be adjusted in every way possible to fit me. Even then, it barely zipped a third of the way.

Reached out to YRU Customer Service to see if it was possible to pay for expedited shipping so I could have my shoes for a specific event. They replied saying they would take care of expedited shipping so I could have my shoes in time! They arrived in time and look and feel great! Im very happy and appreciative. Can't do 5 stars because they seem to run big. Website should mention this. I wish I got one size down but the shoes are still wearable as is. Thank you YRU!