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Here’s what consumers have asked with answers from YRU staff and previous consumers.
We are a reputable brand who has been a leader in alternative footwear and fashion for many years.
A: A: Customer service team members are available Monday through Friday, 8am-3pm (pacific time). Each help desk ticket is responded to within 24-48 hours. In most cases, team members can respond in 3-4 hours from the time the ticket was received. We do not have team members assisting customers on Instagram, Facebook or any other social media platform at this time. We also encourage customers to check their spam inbox due to e-mail flagging caused by some mail client filtering systems.
