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YRU has a rating of 1.4 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with YRU most frequently mention and customer service. YRU ranks 783rd among Men's Clothing sites.
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I bought two pairs of shoes at buy one half off with a discount code. One pair was in stock, and they did not have the other so they sent me an email saying they didn't have it, and gave me a refund through a gift card code. Well that was the only money I had I can't pay the full price for the shoes. Now I can't use a discount code on top of a gift card even though it was a refund. I just hope when these shoes go on sale they still have my size.
Bought a pair of the Earthbound Slayr boots from Dollskill x YRU. They were $165USD plus $23 CDN duty on arrival. I was so $#*! Ing impressed with them when I saw them online, but unfortunately they're not nearly as cool in person. The material they're made of is hard as a rock, feels cheap, and will inevitably crease badly with a few wears, it's already wrinkled in some areas near the seams and I expect the reflective outer layer will start to rub off badly in a very short time. The laces feel cheap.
They arrived scuffed in various places and covered in bits of glue (?), and one has a long, fairly deep scratch on the side.
I would be satisfied if I had paid $50 USD for these. But not $200. The price is insane for what is very clearly a poorly manufactured item made of cheap materials.
I will say it arrived when they said it would (3-5 days from when I ordered), which was great, but they cannot be justified for the price. In future I won't make the mistake of paying a high price for novelty items.
Answer: We are a reputable brand who has been a leader in alternative footwear and fashion for many years.
Answer: A: A: Customer service team members are available Monday through Friday, 8am-3pm (pacific time). Each help desk ticket is responded to within 24-48 hours. In most cases, team members can respond in 3-4 hours from the time the ticket was received. We do not have team members assisting customers on Instagram, Facebook or any other social media platform at this time. We also encourage customers to check their spam inbox due to e-mail flagging caused by some mail client filtering systems.