Your Mechanic

I had scheduled a brake service and even though it's a local mechanic you still have to wait a week for them to come to your home. Well a week later and an hour 20 minutes before my appointment my mechanic called me and told me to change my appointment to next week. Did not even look at my car or care to come out and check it. This is $#*!ty service. To wait a week then be told you need to reschedule is the definition of terrible customer service.

The mechanic who came to my house to fix my vehicle was very nice person, he handle all my questions because i talk too much but he reply on all of them, he is very expert very professional. I will sure save your number and give it to all my relatives and friends

I don't even know what to say other than please save yourself the time and trouble and don't use this so called company. They have terrible reviews on here and I wish I would have listened to them before trying to hire them to fix my vehicle. Not only were they not helpful but they cost me $ and left me frustrated and angry. They wouldn't show and each time they canceled on me AFTER our appointment they would reschedule just to repeat the process. Very disappointed

This must be a scam because the mechanic never showed up and
When I called the company to tell them that it has been almost two
Hours after the appointment time and I am not able to get in touch with
The mechanic. I sent him several text messages, but I did not hear from
Him. When I called the main number and told them that I at a place of
Business and I am not able to stay any longer and I would like to cancel
The appointment for now. They said that you will have to pay $20 for
Cancellation! I told them that your mechanic never showed up or never
Contacted me regarding him not coming - so I should not be responsible
For the $20. The lady said she was sorry, but she has to charge me $20.
In my opinion, this company is a fraud! I have disputed the charges with
My credit card company and I will be reporting it to the Attorney
General and Better Business Bureau in the next 1-2 days. Stay away from
This company as they are not honest people.

This Company canceled 2 appointments. The owner was very arrogant. Didn't show any concerns about his mechanics canceled. I will never request anyone to use these people. I think the management needs to be observed to see we're there work areas are in the Company. I really would consider Blogger this Company.

Horrible experience! It simply was a bait and switch tactic. The initial appointment was so prompt that I decided not to take my car to the auto repair shop. Later I was told that the repair would be delayed by hours, but still would be on the same day. Hours after the mechanic was a no show for the appointment time, someone called to reschedule for days later. There was little concern for the time I wasted waiting for the mechanic and now for delayed repair of my vehicle. I was willing to pay a little more for the convenience, but it ultimately became an inconvenience. Too bad you can't give a ZERO star!

Paid upfront $124.99 for diagnostic inspection, with credit to be applied if work performance upon inspection. Mechanic informed me of repair needed and I made appointment and set up date and timefor work to be performed.
When I followed up to confirm original mechanic not available so the individual checked for replacement. After must down time holding the person returned and said spoke to original mechanic and said work could not be done at my home. Work was fuel filter!
This is after appointment made and no call from them at all of this decision, and if I didn't call how was I to know service was not going to be performed as told.
Now I payed upfront as stated earlier $124.99 since they cancelled the work I I am entitled to a refund not going to happen. Very unfortunate and disappointed in how I have been treated so word of advice be cautious.

I tried to get a mechanic to come to my home. I took me about 3 hours to talk to someone after being on hold for 1+ hours, then being transferred 2 times. In the end they told me they couldn't help me and I should try to call again the next day.

Horrible service, don't use it. They waste your time.

I was very impressed with Jose and definitely recommend you ask for him. He was very punctual, extremely knowledgeable about my mini cooper, very intelligent and possesses great mechanical and customer service skills. He immediately found what the issue was and the solution. We aspire to be the kind of person that Jose is. I am going to tell all my friends and family about your service and to specifically request Jose! Excellent! Thank you Jose. Xoxo"

Went to a neighborhood mechanic and was told i needed to replace a sway bar and drive belt and while the prices they quoted me were fare they weren't as low as those offered by your mechanic so I booked an appointment with them in a nearby suburb ( none available in my area) mechanic showed up in time with the required tools was kind and courteous and showed me what he was doing step by step and as he was going through the steps he told me there was nothing wrong with my sway bars and asked if I still wanted them replaced of course I said no but I was able to get him to replace the belt which he states was badly damaged and showed it to me. Over all a really good experience

Do not recommend this service. Was quoted in their system $332.46 (labor only) to change the steering gearbox (rack and pinion). Got a call the day before the appointment and was told the system was wrong, the new quote was changed to $731.42. I called and was told that it was changed and incorrect because they thought my vehicle was AWD, they updated it and came with a new labor quote of $440 (local show was $375). They do not honor the quotes built in their own quoting system, nor do they give enough time when making changes. Shady business model with this bait and switch pricing.

And they billed us $25 for cancelling the appointment

Mechanic no showed 3 appointments in a row. No to minimal contact abut if or when they were coming, even after a "promise" by a contact service advisor after the 2nd no show. Now money is stuck sitting on the site. If I can't trust them to show, how could I trust them with my car? Would be helpful if the mechanic, costumer service, and/or even autotexting would address no shows without having to hunt down someone with whom to speak. Also after 1, but especially 2 or 3 no shows, more needs to be done that simply rescheduling, such as money returned, something free, etc. They also should not advertise 24/7 same day service...

I would give no stars if I could. I had an appointment to get crankshaft position sensor replaced in my 330xi. After 3 hours he texts me to say he broke the bolt off in my crankcase, the one that holds the sensor in place. He was literally like a monkey with a banana in his hand, rather than a wrench, because he used the wrong driver to try to pull the bolt. Then he has no plan of action for removal, other than an idiotic one that I want no part of. His idea, drill IL through and re-tap the hole, yeah that what the engineers at BMW had in mind for replacement of this particular item. So next day I hear nothing from him, he does not respond to my texts until the very end of the day, and I'm talking like 1030 at night. The company itself still has not responded and I have a vehicle now that doesn't run but did when I brought it to them, and still needing repair... thanks alot.

The option of work was not available for what I need so I wrote it in the message to my mechanic. But the original service change and the cost was changed by the mechanic. He was unable to do the work on the date I put in. They still charged me for cancellation. $29 for nothing. They are horrible and a scam. Don't use them.

They say they guarantee their work not true. The mechanic damaged my vehicle and denied doing it. Don't use Brandon in the Raleigh area. He arrived without the proper tools so he used a pry bar to remove a part and damaged the radiator and said he didn't do it yet it didn't have a hole in it and wasn't leaking until he used the pry bar to remove the harmonic balancer that is in back of the radiator. After calling their customer no service department several times, left on eternal hold and never getting a call back. Gerald a supervisor called a left a message advising me the radiator wasn't anywhere near the work that Brandon was doing and they were not responsible. Obviously Gerald doesn't know the placement of the parts in a Crossfire...