DO NOT HIRE! This company is a scam! At 11:00 a.m. I scheduled a replacement of a power steering pump. I was told to get service right away I had to have my own part. I drove across town to get a power steering pump so I could have it ready for a 2:00 p.m. appointment on the same day. The charge for this labor was $212, paid in advance. The Technician (Rich) shows up for this job announcing that his service ticket says to change an alternator. I had to correct Rich, stating that he was scheduled to replace the power steering pump. He told me again that his service ticket said "alternator" and I then asked him why I was instructed to also purchase one quart of power steering fluid if I didn't schedule for a power steering pump replacement. An alternator doesn't take power steering fluid. The technician (Rich) spent no more than 10 minutes at my residence. He looked under the hood of the car and told me that a power steering hose needed replaced and that my power steering pump looked "okay". I told him to go ahead and replace the power steering pump, as scheduled, and also replace the power steering hose, and I would pay any difference in labor. Rich told me he doesn't have the hose on hand. I told Rich to start working on the power steering pump and I would drive 5 minutes from my house to see if Auto Zone had this hose. Technician (Rich) refused to install the power steering pump, telling me to take it back and that I should thank him for saving me money. I told Rich that he didn't save me any money at all, because I already paid $212 for this service call to replace the power steering pump, I have the part in my hand, and now he refuses to do the work. I insisted that he go ahead and replace the power steering pump so I get some use out of my $212 and then asked him why I can't go get a hose when he is already at my residence working on my car. The technician (Rich) absolutely REFUSED to replace the power steering pump, telling me that he would send me a separate quote for a hose replacement, and I would get a $50 credit towards that service. At this point, I am completely irate having to deal with this incompetency. I told the Technician (Rich) to stay put, and that I was going to get my phone inside my house so I can call scheduling. When I came back out front with my phone, at which time I had reached scheduling agent, the Technician (Rich) was gone! Within two minutes, he literally closed up his vehicle and fled away. He did not try to call me before he left, call me after he left, and did not say a single word to my family who was in the front yard and witnessed this whole thing. About 5 minutes after Rich left, I get an estimate for $422 to replace the power steering hose. This company stole $212 of my money for a power steering pump they didn't replace and now wants another $422 to replace a hose. I called and requested a refund of my $212 and my request was refused. Reason for refusal: that I didn't call for a power steering hose replacement. When I said that I still wanted my power steering pump replaced for the money I paid and that I would get the hose replaced with a different service provider, he laughed and said "we can't do that ma'am because that is not what is wrong with your car". I told the scheduling agent that I did not call for diagnostics, that I called for a specific part replacement, and I want that job completed (as paid for in advance). The scheduling technician said "no, we can't do that". I then insisted on a refund and was told "no, we can't do that either" and then the scheduling agent hung up on me. This entire company is a fraud. They will lie to you, laugh at you, and steal your money. I have filed a dispute with my credit card company to resolve this issue. Do not give your credit card information over to hire this company!

I booked a mechanic to come out and fix my alternator for the next day. I went ahead and opted to pay in full in order to get a $40 dollar discount so that brought my total to 281. In order to get the discount I was agreeing that I would keep the appt and if I didn't that I would have to pay a late fee and that 40 discount. So the next day a couple of hours before my appt I found out my alternator was good and didn't need to be changed. I called yourmechanic to cancel the appt and was told I would need to pay a 150 late cancellation fee, the 40 and the remaining amount would be credit back to my cc. The 150 and 40 were being applied as a credit to use at a later time. Today, day after the initial appt, I look and was charged 431.00 and when I call I am told that I canceled the appt and like I stated earlier the cancellation fee and 40 I was aware of having to be paid but where is the credit for the remaining balance? They now tell me that they are not refunding anything and say that the initial 281, late fee 150 and 40 discount is a credit on the account for me to use at a later time for services. What in the world? If that was the case I may as well have had the mechaing come out to the care and do nothing and leave. That would have cost me 281 and not 431. This makes no sense. They said they are escalating the call to another dept and they would reach out by email in a couple of days. Really unethical and mis leading to people. Each time you call they tell you what you want to hear but in reality they never were planning on returning any of your money. Buyer Beware.!

After a few hours and speaking to 3 different individuals at the yourmechanic office I received the following email and below that is my response. At this time I continue to wait for them to respond. Side note when calling customer service, most people I spoke to, all of one person, were very rude and unprofessional. Noone seemed to know what was going on and you could tell that they are clueless. They will place you on hold 3 or 4 times and still not help you or offer any kind of relief.

A day later I received the following email:

Hi Robert,
You have a new message about your 2016 Jeep Compass L4-2.0L (order #*******):
Hello Robert, Thank you for choosing YourMechanic. As agreed when you opted into the locked-in booking promotion, credit has been applied to your account in lieu of receiving a refund to your original payment method. You now have $431.00 in YM Cash available on your account which expires in 12 months. Below is an excerpt of our terms and conditions for the locked-in booking promotion. -If the customer cancels an appointment that has been elected for the locked-in discount pricing, the customer will be charged a $150.00 cancellation fee and the total charged to the customer will be credited back as YM Cash excluding any fees that the customer has incurred Full terms of service can be found at the following link: https://www.yourmechanic.com/terms-and-condition Questions? Check out our FAQs, call us between 6AM-5PM PST Mon-Fri and 7AM-4PM PST Sat-Sun PST at *******230, or reply to this email. Best Regards, YourMechanic Team
And here is my response:

Hello,

I didn't agree to have the amount charge of 281 to be refunded as a credit to be used for a future need, that was not the agreement. The agreement states that
If the customer cancels an appointment that has been elected for the locked-in discount pricing, the customer will be charged a $150.00 cancellation fee and the total charged to the customer will be credited back as YM Cash excluding any fees that the customer has incurredSo I was charged a 150.00 cancellation fee and the total charged (being the 150 late fee and 40 discounted amount will be credited back as YM cash. It doesn't say anything about the 281 which I already paid the day prior being refunded as YM credit. That was not a charge that was already paid and the only charge at that point is the 150 late fee.
In the contract it doesn't say anything about if the appt is cancelled less than 48 hours from the appt time but again it also reads that the discount and late fees are charges. Nowhere does it say anything about it being refunded as YM though. All I'm asking is that my money be refunded, please.
Locked-In Booking Discount - YourMechanic ONLY
If the customer elects the following locked-in booking discount upon booking their appointment, the customer will be subject to the following terms and conditions:
If the customer chooses to reschedule or cancel their appointment 48 hours or more in advance of their appointment start time, the locked-in booking discount will be invalidated and the discount amount will be charged to the customer immediately.
If the customer chooses to reschedule their appointment within 48 hours prior to their appointment start time, the locked-in booking discount will be invalidated and the discount amount plus the rescheduling fee will be charged to the customer immediately.
Any subsequent rescheduling of the ap pointment by the customer that is within 48 hours of the appointment start time will result in a rescheduling fee of $25 charged immediately to the customer.
If the customer chooses to cancel their appointment within 48 hours prior to their appointment start time, the locked-in booking discount will be invalidated and the discount amount plus the Cancellation Fee will be charged to the customer immediately.

I booked my appt at approx 1pm on 11/09 to take place on 11/10 at 315 pm, 14 hours so which of the above term applies to me? I dont see anything that states less than 48 hours and therefore I should have to pay that either.

I have not heard from anyone from Your Mechanic since they sent me the above email. When I call I get placed on hold and transferred or the person on the other end is rude and hangs up. When I cancelled my appt, I called in and spoke to a gentleman who assured me that I was getting back my money to my credit card, he said I will get a refund issued to my original payment of 281 - the 150 late fee and 40 promo discount rated and that the 150 and 40 were going to be applied to yourmechanic cash/credit to be used at a later time.

To start I had a O2 sensor job that needed to be done on a 2005 Ford Mustang GT and the current sensors I had were not bad I just wanted to put back on the OEM sensors however the mechanic whose name was Nick that did the job was not as professional as I thought and did not deliver on getting the job done on three different occasions and by that I mean I had to set up appointments two more times after the first he came late to each appointment and he didn't have all the tools needed to get the job done then kept trying to sound intelligent because he thought I was not smart enough to know certain things about my own car. Then stated I had to return the O2 sensors I bought in the beginning because he said they couldn't fit the harnesses which they could then I had to repurchase another version of the OEM sensors also had the same harnesses as the ones he stated couldn't fit, and not only that he also stated that he was told to only install one O2 sensor for upstream instead of two which they give you no option to State when you book the appointment. Not only that they charge $160 in labor to install just one 02 sensor. He claimed to also have 21 years experience on his profile yet he did not know how to do a simple job such as removing O2 sensors, also he did the wrong side as far as the upstream O2 sensors were concerned, the job was really supposed to be done on the passenger side upstream but instead he's just decided since he couldn't get to the passenger side sensor he just switched up for whatever reason and did the driver side sensor which had no issues whatsoever and also unplugged the harness without disconnecting the battery first while doing the job which caused me to have a new check engine light code on my car for p0155 which left me frustrated beyond belief now I have a new problem to fix that wasn't necessary thanks to him, so to close this out whoever sees this don't use Nick as your mechanic especially if you need a 02 sensor job done because he will not communicate with you, he will not do a 50-point inspection and will also not get the job done. 21 years experience my a**, awful service. Only thing I was satisfied with was getting refunded for the inconvenience. If I could give zero Stars I would.

I know a little something about mechanics, for some years I taught motorcycle mechanics and earned a Ryan Credential in California to do so. Motorcycles are not cars, that's for sure, however there are certain similarities. Both have engines, tires, brakes, some sort of charging system and so on. Previous to my experience as a teacher I had my own business, sold and serviced Kawasaki and other brands including older British machines. I was always good with customers, and upon the rare occasion that something went wrong corrected the problem promptly. I know something about customer service and also mechanics.
Anyway, back to the review of your mechanic.com The alternator went bad in my vehicle. Heaven knows what ever possessed me to contact this compay, changing alternators is not very difficult. I made a grave mistake. $462. And change for a rebuilt alternator?! The mechanic, Roger by name, came to the house after calling me and asking why I thought the alternator was bad. I told him I checked voltage, pretty simple; check battery voltage note what it is, fire up the motor and check voltage again, numbers should be within various limits and mine were. Roger showd up and the first thing he did was to throw a fender cover (a padded moving blanket actually) I had draped over the front of the car to protect the finish, to the floor. He took the alternator out OK and installed the one he brought OK except that he said he had lost a nut; but no problem where there are two just use the one left (I suspect the one he used is the one used to hold internal wiring in place on the alternator, but don't know that.) After he left I found a nut which I suspect is the missing one. When I was teaching I gave performance tests; if a student wound up with missing parts, extra parts, broken parts, etc. the grade reflected that. After the alternator was installed I heard Roger say, in a loud voice out of my sight, "Oh No! My meter is not working!" As I think about it now he may have been auditioning for an acting job, and just not wanted to bother. Anyway I have a meter and the alternator was putting out 14.2 volts, which is OK; about what one might expect. However, the voltage did not vary with engine rpm, not even a little bit which I pointed out and got no response. I checked inside the car to see how the guage was reading and found that in the message area was displayed "Check Charging System". I asked Roger what that meant, what is the problem here. "I don't know" was the response.
After he left I did some research. My vehicle is a 2004 Ford Expedition. I have Ford Service Books and Schematics for this vehicle. The alternator, if a good one, sends signals to the message center so that the "Check Charging System" message is not displayed. More checking, more more more; turns out the company they supposedly buy parts from would warranty an alternator under these circumstances.
Your Mechanic wanted to send Roger back out to verify the symptoms. I don't want Roger back, not ever. He is disrespectful to me (the customer) and the machine he is working on plus he doesn't know alternators. I have been going round and round, supposedly there is a "Master Mechanic" somewhere in the hierarchy; however customers have no way to communicate with that person. I suspect the "Master Mechanic" and the Easter Bunny are made of the same cloth.
Your Mechanic says I can get a shop to give an evaluation and send them the bill for that and if the alternator is bad they will reimburse me for the shop inspection and provide another alternator. I sincerely doubt they will reimburse me, I have read too much about them and their business practices to think otherwise; plus, even if they provide another alternator how can I know it is any good; and who will install it?
This is an ongoing situation as of today; Jan 16,2023. I will post more info at the conclusion of this adventure. I am strongly considering that I got an expensive education from a very shady outfit and I should start from Square One and fix the situation myself.

I'm copying the email I just wrote to the company as my review so that others can avoid my experience:

I am exceptionally dissatisfied with today's service and your overall business practices. The mechanic showed up for a pre-paid battery replacement, oil, change, and tire rotation. When the mechanic arrived, he only performed a check of the battery where he found the connectors were loose, and I did not actually need a new battery. He charged me for a diagnostics, OK I understand that charge, expensive, but not the end of the world. He did not charge me for a new battery, I appreciated his honesty, because a lot of times a mechanic will just charge you the money to take your money when a service is not actually needed. He then proceeded to perform the oil change. He did not perform the tire rotation, this was his choice, he decided not to do it, because it was raining. He explained an adjustment would be made to my bill. Imagine my frustration, when I found out that I was given a credit for your app, versus a refund. When I called customer service, it was explained to me that this was included in the fine print, and I was provided zero help. Now, I can understand that you have fine print that you use to screw over your customers as a convenience to your bottom line. What I do not understand is that I am going to shoulder the financial burden of your mechanic not performing the service I paid for, because HE decided not to. And now I will have to pay for a subsequent visit for that tire rotation to occur, including a new labor charge, that I already paid for today. I would expect that a mechanic would come back, the same one that helped me today, or a different mechanic from your shop, to perform the tire rotation at a later time when it was not raining. I would expect this to happen under the standing agreement of the service I agreed to when I paid upfront. I do not UNDER ANY CIRCUMSTANCES accept the fact that HE decided NOT to perform the service, yet I now have to pay for another visit for it to happen. I am exceptionally dissatisfied with your company. You may not understand what $200 means to some people, but to have that money tied up in your app now is a significant burden for somebody who supports a family of seven. How dare you. The customer service agent that I spoke with earlier said that nothing would be done, a supervisor had already adjusted my bill, and that was the end. Beyond this being unhelpful devoid of empathy, I found your customer service associate to be rude, and dismissive. I don't imagine anything will come of this email, I have now read other reviews online and have seen similar customers providing very low reviews of your business based on this shady business practice of adjusting bills in the form of a credit back to your app that I now do NOT want to ever use again. Now what do I do with the money that's tied up in it? I am sure this is one of many emails you get a day, expressing similar frustrations, please know I am a real human and this feels really bad. I feel like you have used me, you have taken my money, you're running a scam, and really, I should not have trusted your app. I should've read the fine print and understood that your mechanic could have decided not to perform the service that I paid for on his accord, and because of that, you all gleefully would be taking my money. You all should be better people. Shame on you.

I am a 72 year old widow with limited mobility. My AC wasn't working properly so I looked for a moblie mechanic. First response was YourMechanic. I was happy. I booked an appointment and as I continued I had to pay $296.00 just to book the appointment. My AC was not working properly but they put on the estimate that it was not working. It was hot when you first started it up but would cool down as you accelerated. Not unusual especially in our hot weather but the difference in my AC would get hot at a red light or a drive through. That's why I contacted them They sent a mechanic.and he did one of those 15 PT "diagnostic" things. He found I needed brake pads and that there was a bolt that was broken that was holding the engine up. Being ignorant not stupid I trusted what he said. My estimate said they would replace the condenser and compressor, new brake pads and replace the broken bolt at the tune of $3449. So now I have paid $3745. I am on a fixed income so I had to put it on a credit card. Then the next time I drove the car the AC was doing EXACTLY the same thing! So they sent the mechanic back and he said there was nothing wrong but check what he said was the reason. "The vents were not pointed toward me so that's why I didn't feel the air," They charged my CC $176 two times. Whatever. So a few days later I was driving to a dr appointment. It did exactly the same thing so they sent another mechanic who explained to my sister that you have to turn the AC off before you cut off the engine. I accepted that because I didn't have a choice. Because both mechanics reported that there was nothing wrong they charge me $119.00. I was really mad because if the first mechanic had explained that tip I would not have called for someone to come out twice so I should not be charged at all. But if that tip fixes my AC I just knew I would never call them ever again. So the next time I drove my car it got colder as i accelerated. So before I cut off the engine I turned the AC off like the second mechanic instructed my sister. Well you can probably guess what happened then. It got cool as I accelerated but it was freaking hot at red lights and a Drive Through I could barely stand it. My friend and I were sweating. That is not acceptable. I asked for an invoice for the breakdown of the AC repairs, the brake pads and the broken bolt. They kept sending me an email saying what they supposedly did but only gave me the total again. No breakdown. I also had a 12 month, 1200 miles warranty on parts and labor for only their work. I wouldn't expect anything else. But they would not even honor that because their mechanics kept telling them there was nothing wrong with my car. So I have stopped payment on everything they charged me for and my credit card company feels like they have a good case. Only time will tell that. My advice to anyone else out there find the costs the dealership would charge or another company like Firestone or Meineke. I wish I had done that.

My experiece with this company was a total nightmare. I anticipated poor service and was hesitant to hire them in the beginning however, i was in a position where I was desparate and had no choice. Whoooooo, uuuugggghhhh. Well, first off I made a scheduling for a mechanic to come out although, they couldn't make it out no sooner than a weeks time, i still agreed to it, then, after a weeks passed I get a text from the mechanic saying he's coming then, i get a text from him again saying the estimate was wrong and he has to charge me more money and in order to do that i have to reschedule. So the mechanich did the reschedule for me but, it said i had to wait another whole week for him to come out again. At this point im furious so, I called the headquarters and arranged for the tech to come later that day. So he arrives about 9 o'clock pm just to find out that all the car needed was a jump start and not the $400+ service that was estimated. He does a thorough check or diagnosis and everything checks out ok. So, im expecting a billing adjustment due to the changes, they did however I was not content with the pricing. Next, after I thought is was all over and I've gotten passed it all, I get a call, a week later from the customer service dept. saying that I have a scheduled inspection appointment the next day. I tried to explain to the very anal customer serv, rep that I did not schedule this appointment and that a tech has already come out and serviced my car a week ago. Custome serv rep tells me that I have to pay a $30 cancellation fee for an appointment that I didn't even make. The custome service rep was very rude, obnoxious and useless and when I tried to request to speak to some one else or escalate the call he refused to cooperate. I became very angry at this poing. So, I was out of another extra $30 for nothing and what else to come, only they would know. I feel robbed and if I ever find out who that customer serv rep is. I hope you lose your job because that's what needs to happen

This was my email to them.

About a month ago I began noticing some issues with my brakes so I brought my vehicle to a local, trusted mechanic that was highly recommended on Yelp and that specializes in Toyotas to diagnose the problem.

My stopping power on my truck suddenly decreased to well over 50% which raised some red flags. This was very strange due to my rear brakes being replaced by your mechanic less than a year and a half ago. Since my service with one of your "vetted" technicians my parking brake NEVER worked and he told me that it would self adjust in a few weeks (it didn't) and that I can always book another appointment for them to come back and adjust the brake (pay more for what should be done with new brakes - an adjustment). I just was informed by my local mechanic that the parking brake mechanism is supported by the rear drum brakes and that since the last service, it wasn't set up correctly, not even connected and neither were my back brakes.

I had several issues from the get go, which you can see the history of my appointment, that I brought up right after the job was done. The mechanic lied about changing brake fluid when he didn't, and was planning on keeping the additional materials until I brought it to your attention. Days after, I found a service plug for one of the rear drums in front of my house and discovered it was from my truck which typically would not be a big deal because I crawled under my truck and was able to pop that back in, however this is two indicators of the mess of a job this mechanic did. Looking back, I should have had you guys send another Mechanic out to double check his work because now it is clear he did not know what he was doing.

You can question why It's been a year and half and I'm now just bringing this up, but my answer to that is this: 1. I do not have a jack, tools to lift my truck and check the mechanics work. 2. Even if I did, I wouldn't know what I'm looking at, hence why I decided to hire someone who should. 3. Why would I pay someone else to double check the work of one of your vetted mechanics? - this would negate the idea of what your business model is based off of, a cost effective alternative rather than going to a dealership. 4. My vehicle has front and rear brakes. The front brakes on my truck do the "heavy lifting" of the stopping power, so if the vehicle was stopping, why would I think something is wrong with the rear brakes? The rear brakes can go well over 100K miles until needing to be replaced, in fact, your mechanic let me know that I still had some life left on my old pads. Even though I could have waited, I decided to be proactive with telling him I'd like them changed anyways, which I'm now finding out to be a HUGE mistake.

Your mechanic attempted to change my rear brakes when my ODO read 103,075. My ODO when bringing to the mechanic is 120,372, resulting to 17,297 driven since your mechanic touched my brakes. To reiterate, rear drum brakes have a much longer life span than just 18K miles and to be completely honest, the condition of the pads are still good, as they should be since they haven't been used/working since they were installed.

Key Take Aways from the attached repair bill:

1. Parking Brake was non op
2. Zero lube found at grease points when inspected
3. Star Wheel adjustment not locking due to incorrect install
4. Brake shoes were installed incorrectly

I received a phone call and they listed reasons why they won't give me my money back, with the main reason is I'm out of their warranty period. Also, me taking to another mechanic voids their warranty - which means you can't double check their mechanics work with out going to them first.

I'm incredibly upset knowing that they are dispatching these guys with little to no experience. Brakes should be an entry level job for these guys and yet, they somehow messed that up.

My daughter came to my house to drop off my B-Day present I noticed WATER had leaked from the front right of her SUV. She contacted your mechanic Jeff came out told her she needed a new OIL PAN. She told ok if this would fix her SUV since this was the only vehicle they had at the time. I went by to check on the progress a couple of days later and he had the oil pan off and was waiting for the part. I explained to her it was a water leak NOT OIL! I used to be a line mechanic for a local dealership and knew this was a ripoff. I asked my daughter call me when he came back to finish the work. When Jeff and his wife showed up I got there just as he was finishing and pouring in the last quart of oil. I started asking question about the work he had done. He knew was no dummy to the working of engines the more I asked the more he stuttered. I told him the LEAK WAS WATER NOT OIL and I had it on video from when she pulled into my driveway. Of course the company claimed Jeff was certified mechanic. When I asked to see proof he stated he doesn't carry it with him in truck. I told him and his manager I have my ASE and could prove it at anytime. My daughter drove the Vehicle one day until it overheated and had to be towed back to her house. The tow truck driver told her the Vehicle had overheated. I contacted the "your mechanic". They sent Jeff back out he looked at it and us told them it would an new charge. I spoke with hi manager and explained to her I still had video of where it leaked on my driveway and you could see it drying up. An oil leak would not do that. His manager said she would send the complaint to her manager and since it was my daughter's Vehicle they could not talk to me. HAD I NOT JUST HAD SURGERY I WOULD HAVE DONE IT MYSELF.

Please note that my car is not fixed Mechanic returned the key and informed me he cannot work on this around 5.51 pm stating he cannot fixed the car and informed me that tomorrow customer service will call me (currently they are closed)
-- Mechanic arrived around appointment time and sound confused On arrival i brief mechanic what happened and informed him that to diagnose the issue for not starting car instead of considering my judgement for starter ( He did not check the current is passing on to the starter NOR Diagnosed the issue
--He checked my new battery which was installed 2 days before and he told me this battery is not good And informed me that there is not an issue in starter.
- I immediately called Advance Auto and informed them that the battery I bought (not good as per the mechanic report)
-Meanwhile i requested mechanic to diagnose the other issue in the car why it is not starting also requested him for 50 points inspections
-Still mechanic was confused what to do and he was continuously talking on phone to other person ( it sound lady voice)
-On my request he did not wait to arrive new battery and started working on removing old starter (before diagnosing the other issue for not starting car Nor checked the starter current)
-At this point i was clearly watching and he was not confident what he was doing work and sound disturb with talking himself using $#*! word
-I checked with mechanic are you sure it is starter issue before diagnosing the issue. He Mechanic responded i am not 100 percent sure about starter issue but he proceeded (without putting further effort in diagnosing the issue for not starting a car)
- Guy from Advance Auto arrived with new battery with testing result and took old one
-Mechanic removed old starter. I requested mechanic to cross check the old starter is working or not ( IT is very surprising that he refused to check and informed he does not have a tool to check starter. How this is possible he came to fix my car without tools

-Without testing old starter he proceed to installed new one ( without testing new one is working)
-While installing new starter still he was confused and talking on phone to someone taking advise what to do ( Still he was talking him self and using $#*! word)
-He installed starter and again i informed him to have 50 points check as informed in quotes (No response and after 5 minutes he said i have done inspection)
-I request him to return old starter ( explaining reason that i have not received quote stating i have to return the old starter and I have not get deduction in quote for old core) He Said NO IT IS MINE
-Requested him to check with your office and rain started
-Mechanic stated i m not going to work in this rain situation and he went inside his car
-I did send more than 6 messages to mechanic but he not responded. I was requesting him to confirm job is completed /car is starting
-No response from Mechanic and he was sitting inside the car more than 40 minutes.
-Meanwhile, i was trying to call Your Mechanic office to check what is going on reason mechanic was not responding my messages ( I keep continued to call your office but no response call was on wait and getting response representative is busy on another line) --More than 30 minutes
-Around 5.48pm Mechanic knocked my door and returned key informing he is not able to fix my car and advised me that customer service is closed now and they will call me tomorrow. ( I went to the Mechanic car and tried to find out what is wrong in car he mentioned he is not able to figure out)

AS per the confirmation from the David before final booking is made after receiving confirmation from the David that mechanic will provide part #/Docket for limited life time warranty (after 10 years if any manufacturing issue i can go back to the vendor for replacement)
I requested mechanic to give me the part# and make and he informed that he received a message from office that i do not have to give