YouFit

I have a problem to resolve with you guys.
And sincerely I'd like to have it as soon is possible.

In March I asked for the cancellation of my plan with you, but instead they did the freeze. And when I went to cancel I saw that I had been charged FEE while the subscription was frozen. I made the complaint directly at Youfit where I had the plan, sent an email, called, and nothing to solve the problem and return my money. Once again I went to Sandolfoot's Youfit, I canceled my plan (which I also did on the phone) but in addition to not having returned my $ 53 dollar money, they still charged me another monthly fee even after the cancellation on Jul / 31. What should I do to resolve this as soon as possible?

I am eagerly waiting for your answer.

For all the right reasons the gym remains closed in these unprecedented times, BUT STOP CHARGING people their hard earned money and/or those of us that have ceased to have income while you are not operational.
Pursuant to other complaints, the system ropes you in circles to contact them by email or the corporate number only to get re-routed to your local facility and be disconnected. Further emails achieve an automated response that still goes without further attention.
Unethical, unresponsive, and due for another class-action lawsuit from those of us that are not in the business of donating to a business that does not live up to its end of the contract and/or attempts to cancel such.

My Youfit Facility went out of business during the early days of covid. Sad, but understandable. What surprised me was discovering that 3 months later they were still billing me. It turned out they had simply moved my membership to a location across town and failed to notify me. When I demanded cancellation, I was told i would have to drive across town and speak to a manager in person. I was unhappy but complied. When i got there i was told i couldnt speak to a manager, and that while they would shut down my account i would still be responsible for the money they charged me. I refused to pay, and since then I have received multiple calls from the Youfit corporate office demanding the money. In each of these calls they refuse to let me speak to a manager, and threaten to send me to collections.

Do not trust these scammers.

I started as a new customer very begining of april 2019. I got a promotion to try out the gym as they were building a new one near me. No payment for 3 months. They then 2 weeks later charged my account $24.99. I called them the same day which was april 15th 2019. I have spoken to the gym, managers and the REGIONAL manager (steven). I have yet to recieve a refund and it is 06/27/2019. The regional will not return my calls even though he told me he was going to check on the status and call me back 2 weeks ago. I am beyond frustrated with this place.

I canceled my kids membership at the Fowler location before they closed and they continued charging my account including the annual fee
I just got off the phone with them just now and the representative said I wasn't smart?
What is wrong with these people? No customer service at all and she refused to address the situation then she said she didn't care it wasn't her account anyways? I would advise everyone not to join this gym. All they want is your money, they are not willing to handle the situation. I hope they get some new personnel that are willing to handle situations and resolve matters, not these clowns who disrespect there customers and hang up on them.

What terrible customer service representative I have had the displeasure of speaking with. I have supposedly canceled already, went in person signed the forms, and paid the stupid $10 fee. I get a call this morning that my account is past due, when I tell the lady no I already canceled she proceeds to say we'll figure it out you have a past due balance" when i reiterate i have already canceled and she should look into it she said it is not my job, it is not my membership, it is your membership and your name that has a past due balance. Absolutely terrible, just not worth joining this gym at all.

I signed my son up for membership a at the beginning of 2022. After a few months he stopped using the gym. I went on a few weeks later to cancel the 25$ monthly membership and was told my son had to come in and cancel it in person (even though it was on my credit card) He went in to cancel it As I do not review my credit card statements in detail I found out 4 months later they had been still charging me. Plus one month of over 50$ which I have no idea why. They have no record of his cancelation so I am out close 2o 200$ (SCAM) Their equipment is antiquated and many members have no gym etiquette... hogging stations and leaving misc.stations. 4 stations have tv and they are all broken.

I got enrolled at the club, they have a 10 dollar promo, however, I just went ONCE! And I didn't like it because their machines are too closed to each other you literately have the other person too close to you NO SPACE TO EVEN WALK... I called to cancel my subscription and they told me I can do it online, however, it was not true you have to go to the club IN PERSON in order to close and they charge you more$$$... since I never went due to my schedule they kept charging my account every month but not the regular monthly payment nooo... they charged me 82.00 dollars because my card was declined once and they charge a late fee of 60.00 dollars... like wtf? 60.00 dollars late fee... these people are a joke dont waste your time and money with this fools clowns... POS

Hidden fees, overpriced, anual fee, cancelation fee, if you cancel they charge You the next month regardless is months to month based. That 29.99 is a trick, if you want to take join classes they charge you a $10.00 adicional every month. Don't fall on this trick.

I just cancelled my memebership an hour ago after they STOLE months worth of money from my account even though the gyms were closed due to corona, they are no good and dont know how to treat customers, DO NOT JOIN THEM.

Trying to cancel membership while COVID-19 has everything closed and no one ever answers the phone... the next step per the contract is send certified letter. Sent certified letter to the address in the contract. Postal service sent it back because there is no such address! I contact someone via email she states " I see you called in May 1 claiming to have sent certified letter claiming... then proceeds to say IDK where you got that address that's not it ummmmm on the contract is where I got it... So I screen shot the contract with the address. And no one has responded since the last email at 11 am... REALLY! Just admit your contract is outdated apologize for the inconvenience and move on. NEVER! Blame the customer... that's CS 101... WORST CS EVER! Never again...

I went into a youfit on June 18th to CANCEL my membership because I was extremely mad that I had been charged during the pandemic! I was assure I successfully canceled. Come to find out today I notice I was again charged on June 25th along with the annual fee as well! I called them and have been assured they will refund those 2 charges and that my membership has been canceled... I guess I will see in 10-14 days when they said the refund would post

This is a really good gim and everyone there are super nice!:)they have all the equipments that I use for workout and great workout classes.