YouFit

So I decided to switch gyms and stop going to youfit. They were no longer charging me either so I thought things were done with. However I get a call like 10 months later saying that I owe a balance. How could they charge me for NOT utilizing their services? It's absolutley ludicrous. I suggest that no one sign a contract with youfit. It's always crowded and the machines are never clean from previous user's sweat. Anyways, now I'm forced to pay a 50$ cancellation fee for not using their gym. So I gotta pay to no longer use their services although I haven't in nearly a year...

Approximately 15 treadmills that have tv's seldom work at all! Management said they were being replaced several months ago. Now, they keep saying they have a service man that comes every other day to work on them. Management has NO POWER with corporate. RIP-OFF!

Complained many times to the front desk about the showers and the toilettes that are very filthy and floors are dirty from the people's sweat. But the stuff were very rude about it especially the manager Mr. Raoul who was very unprofessional and did not care for the members. I cancelled my membership right away because I do want to get sick.
Also, some workout machines are broken for awhile.
I can not believe the behaviour of Mr. Raoul with members when they complain. I am referring to the constant discrediting, use of abusive language and intimidation that I have been experiencing from Mr. Raoul when I complained to him about my concerns. I will not recommend no one to this location.
Your Club Youfit North Pompano - Sample Rd
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Location.
I didn't like: Stuff.

I used to go to youfit and at first it was good but the service is really rude and I felt attacked one of the girls that worked there was really really rude she said I don't care that you don't care, and the change my trainer so many times they give you basic training even if your experience or not. I would never go back to a gym with that type of service

This company is still billing people for gym memberships even though locations are closed. They claim they laid off all of their hourly and part time employees but are paying salaried ones MOST of their salary. Then why are they collecting full membership dues? They are closed. You cannot cancel unless you go to the locations. Which are closed! If I cannot workout, why am I paying to? This company is taking advantage of a pandemic to turn a profit!

Never again will pay for a full year membership. They are very dishonest and do not refund your money even if you have a good reason to cancel your membership.
Also, I invited a friend to workout with me and because she was in good shape, they gave her a hard time and lecture her to the point of embarrassment - Idiots!
They have limited numbers of machines and with the covid excuse members have even less access to the equipment.
I suggested several time to interchange machines daily so we have access to all of them at a different day but they were very adamant and ignore my request completely.

The first two days that I had joined my locker was broken into and stolen all of my personal items and money. Then I hired a personal trainer which cost me over 1000 dollars the month with fees and services. On top of that the trainer never showed up and they promised to set up a health chart what to eat and so fourth all a lie. I finally closed my account and they keep calling and telling me I never did so and they were sending me to a collection agency lucky I save my receipts and emails. They are crooks here in West Palm Beach Florida

My wife paid for a year membership and was told if she ever moved to a place with no youfit available she would receive a refund. However when we moved to Daytona they refused to keep their word. We tried unsuccessful forever but they just refused to honor they're word. Plus for covid they still tried to charge members when they were not even open. Total crooks and have received lawsuits over their ways

Told them I wanted to leave. They always found a way to prevent me from doing so, they are still charging me today. Scammers, I will leave a review every day in a different site, i hope of preventing others from falling prey..

I went to Richardson you fit club to cancel and request my refund due to covid-19 but I was treated with disrespect and unprofessional staff supervisor Mat or Matthew. First he came up with poor excuse that he can't fund. I showed him the company's website on Reopening FAQ states refund request to be handled at the club by the team. Then he said he can't process my refund request after September 2020. According to the company website there is sunset clause. Still he couldn't accept the proof. I explained to him TX is still under State of Emergency until 2021 cause of covid-19. I found him to be rude and unprofessional on his answers due to either he doesn't comprehend what I am trying to make him understand or pure arrogance. Please don't rust the company staff when they lure you to sign for direct debit payment..

No option to modify membership without physically going into membership branch. Charges to hold or suspend membership for future use. Way too expensive for average equipment at average gym

I was horrified to receive vicious calls from attorneys *******005 making up stories about me owing money I did not due to my cancellation in 2018 which they never COMPLETED and turn around and blame me so that they could collect money from me. Very bad company with workers who are not able to complete a task. They workers don't remain at the job because they are not payed enough.