I ordered twice and both my orders arrived in a timely manner and were exactly as advertised, size was good. I just placed my third order with them.
Wouldn't order from these again. Trying to find an address to return it but no joy, I have emailed them 4 times and had no response.
Dear Diane h.，
We are sorry to hear that.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level and product quality.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log in the link (https://www.yoins.com/index.php?com=customer&t=orderList) to submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
For any further assistance or necessity do not hesitate to contact us.
Best regards,
Yoins team
Good Customer service with the chat feature. Very easy to work with... Didnt ask a million questions just gave me the information that I asked for.
Dear Courtney H.,
Thank you for shopping Yoins.
We are glad to know that you are satisfied with our service. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Yoins team
I've already received my first order and have a second one in place currently. I was super skeptical with my first order with it being over seas and I didn't get a tracking number for about a week. However, thru one single email to customer service I realized that one of my items size had been out of stock at the time of purchase. And they were holding my order until it was restocked ( I was too excited to get my order in so they let me exchange for a different color with my size in stock) and I still received my order in the 2 week time frame. Another mistake on my part was thinking since the clothes were coming from China that the measurements and sizes would not be very 'American sized' so I over compensated and ordered larger sizes than what I'd normally wear. Which was not the case when I did receive my order. The sizes are VERY true to their measurement charts. I would have exchanged, but it would have costed me more to returned the item than what I paid for them. So I gifted the ones to some friends that couldn't fit me. And called it a learning experience. With my second order I relied more in the size chart and I'm really looking forward to this order coming in! What did fit in my last order is very nice and as expected. It's a shame to see so many negative reviews on this site when if most people seen thru their own ignorance they could realize it was probably due to user error. Like it was for me in my first order. And yeah, you may see some items on other sites that are probably the original makers of that item... but you are paying for the replica on Yoins! How do you think you get such low prices? Come on people, wake up!
The customer service was courteous and accommodating to my emails and responded within 24 hrs.
Also, the never ending discount codes are great!
Dear Samantha,
Thanks for your comment.We are so happy to hear that you are satisfy with our products and our services.
As you said, Many people always miss to check the products' details, such a the materials, style and size. Then they may get an unfitted one.We suggest every one double check the products' detail before an order for a happy shopping experience. As all the items need to return to China, they feel very inconvenient and constable. For the return, we are working for a oversea warehouse which will convenient the costumers.
We will try our best to offer you a better shopping experiences. There are some new arrivals in our website, hope you will like them.
Wish you a nice day.
Best regards,
Yoins Team
I LOVE IT! PRICE, QUALITY, SHIPPING, FASHION, ALL IN ONE! 100% I WILL RECOMMEND IT. I DIDNT LIKE ONLINE SHOPPING TILL I MET YOINS. IT WAS SUPOOSED TO ARRIVE MAY 9TH AND I GOT MY ORDER ON MAY 2ND! LOVE IT.
Their return policy states that you can make a return within 14 day for any reason if you are not completely satisfied, good luck! Their products are shipped poorly packaged and with no invoice, no return forms, nothing. If you want to make a return you have to email their customer service, they took 8 days to get back to me, it has now been 10 days since they have been in touch and they simply DO NOT DO RETURNS! I have ordered so many items on line and I have never been interrogated they way they treat you. They want to exactly why the return, in my case it just looks cheap, loose and terrible on, so they want me to just exchange for another size, take pictures of it on me and send to them so they can judge whether or not it is the right size, are you kidding me?
Unfortunately I am now dealing with Paypal to get my money back, what a hassle,
DO NOT BUY FROM THIS COMPANY! Oh, and if you are allowed to make a return you have to pay shipping to China, costs almost as much as the item, what a waste of time, energy and money, never again.
Dear Kathi M, we are so sorry that we replied you a little late. The reason is that we have a Chinese New Year vacation before. Normally we reply within 48 hours. Otherwise, The reason we asked for the reason why you want to return the items is that we need to take a record and try to improve the items in the future. Yoins Team.
Im not sure what to realy think about the webside. Cos i never receved my parcel. But i can say the castomer service is very helpfull. Anytime i email i got some answers and help. At the moment im waiting for my parcel which was resent to me agean. I will say more about the yoins when i recive my stuffoverall posstive expieriance with castomer service
Dear Anno,
Thanks for your choice with our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
In the process of parcel delivery, many uncontrollable factors will lead the customers do not receive their parcels in delivery estimated time, such as the weather, the postal restrictions and the customs policy in different areas.
We will arrange the refund or resending parcels for our customers for the delay of delivery, but we also learn that we can not compensate the time wasting.
We always notice the delivery problem and consult with various logistics companies hoping to improve the efficiency of parcel delivery.
We hope you can receive our resending parcel soon.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team
Excellent online store with qualified staff, help with the selection and ordering, reasonable prices, fast delivery
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Beutiful clothes. Good quality, good prices and fast shipping. Excellent service by Yuri.
Thank you YOINS
Dear Daniela,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Grace
We need more collection for kids, scarves, underwear, tops, dresses, and be more clear for the sizes. Thank you
Dear Zinab A,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Best regards,
June
I have ordered from yoins and always receive my orders at the time they say and as they appear on thevpicture sizes are very close..
Dear Alice M.,
We are happy to know that you are satisfied with our products. Your approval and support are the biggest source of our progress. We prepared many beautiful clothes for the winter. We are looking forward for your visit.
Have a nice day!
Best regards,
Yoins team
Firstly, when my order arrived the items were either quite different to the images provided on the website, and/or the sizings were off. For instance a size 10 playsuit being a 'large' on the label and being absolutely huge! Another size 10 ordered, this item a bikini and it being absolutely tiny!
All items are of poor quality, in material and make. I thought this website was too good to be true, and it really was!
Secondly then, on trying to contact Yoins customer service team to request a return address and a full refund for the items, I have not heard anythhjng back. I have emailed, used the online help form and tried to use the online chat (on which an advisor is either 'not available' or I get put on a wait for 25 minutes which never goes down - this service is advertised as '24 hour support'), I haven't had any luck.
In my experience so far I would strongly advise people to stay away from Yoins. The items aren't as advertised and they make it extremely hard to return items - if I was them I wouldn't want the items back either! But appalling customer service nethertheless. I wouldn't even give them 1 star.
Dear Charlotte,
We really feel sorry for hearing that.
As for the sizing problem, it may because of the different dimension standard. Therefore, we've noticed on the products's page. Did you notice that when you ordered?
As for the quality of products, we've described the material of items.If you don't like the material, we are really sorry for that.
As for our customer service, we have related regulation to force the staff to reply timely.It's a rare situation.In this case, could you tell us your order number? We will check for you.
Looking forward to your reply sincerely.
Best wishes,
Yoins Team
Thanks for being a reliable shop! All the clothes I bought suit me perfectly, and the quality is really good! I am sure I will come back!
Dear Anna H.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
The items are fabulous, the prices and coupons are amazing too, i'm a little upset my order was delayed and i wont have it on time tho
Dear Christiane,
We are so happy to hear that you satisfy with our products, also we have to apology for the delay shipping.
As for the delivery time, international deliveries may take many days, and it will take 7-25 business days in standard air mail, 7-12 business days in priority air mail and 3-7 business days in expedited shipping service. We always trying our best to ship the item to every customer much earlier. But sometime the shipping was affected by some unexpected reasons. Such as the bad weather, storm, stock problem, Parcel stacking, etc.
Hope you can understand.
If you want to receive your package earlier, we suggest you choose the faster shipping methods. (*^__^*)
If you have any problems, please let us know.
Wish you a nice day.
Yoins Team
I'm scared for the shipping take more than 5-8 days when i need my dress in 10 DAYS! And that the dress you be a knock off
Dear jadyn,
Thank you for taking time to leave a review.
Yoins clearly states on each item page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time. The shipping time is 5-8 working day which is not include the weekends and holidays.
If you have any other further queries about the item, please feel free to contact us.we will do out best to assist you.
https://www.yoins.com/Yoins-Contact-Us-a-33.html
Best regards,
Yoins Team
Fast delivery, good quality for a good price, the clothes fit perfectly. Colours are the ones I imagined would be. Highly recommended.
Dear Stefania P.,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
The only issue was the delivery time which almost impossible to not expect an extended wait time. Other than that it's great.
Dear customer,
Thank you for choosing Yoins.
Due to different regions and transportation methods, transportation time is different. Here are more details about the shipping time: https://www.yoins.com/Yoins-International-Deliveries.html
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team
Excellent service! They were very helpful and understanding when I had to exchange an item. Very friendly and quick responses with emails.
Dear Michelle S.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Certain sizing not as mentioned in details. Too big for asians even for XS. Otherwise Yoins is prompt in keeping delivery updated.
Dear Zarina A., thank you so much for your sharing. About the size, please click on the 'Size Button' on each product page. If the measurement inaccuracy is over 3cm or 1.5 inch, we will responsible for it. Please feel free to contact us if you meet this issue. And we advise customers check size guide before place an order: https://www.yoins.com/Yoins-Size-Guide-a-46.html. We hope we can help you. Atlee
Easy to navigate site but it does repeat some of the same tops instead of showing one style with the color options.
Dear customer,
We apologize for this inconvenience.
We will inform our developers of the search system. Thank you very much for your feedback.
If you have any inquiries, please do not hesitate to contact us at vipservice@yoins.com
Best regards,
Yoins Team
Easy to navigate site but it does repeat some of the same tops instead of showing one style with the color options.
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
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Dear Kim T,
Thank you for your comment.
We are glad to know that you are satisfied with our products and service. Your approval and support are the biggest source of our progress.And we will provide more beautiful and high-quality products for you in future.
We look forward to your visit again.
Best regards,
Olivia