My order took nearly a month to arrive and it's very difficult to find out how to return an item that is not suitable
Dear J H.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Please log into your account on the computer to click the " After Services " button within 30 days of receipt and submit return application and then we will reply to you within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts, so that we can confirm the problem quickly and provide you with reasonable solutions.
If above process is difficult for you, then you can offer us order number or the email address or your full name or tracking number and describe the problem in our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday).
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Did get my order, waited ages, couldn't wear any of the clothes because was cheap tat! Would have got better at a rag market, binned it! Unwearable! I looked rediculous
Dear Elizabeth T.
Sorry for the quality problem, please send the photo of the product to http://www.yoins.com/Yoins-Contact-Us-a-27.html our service will answer you in 24 hours.
Best regards.
Yoins team
Size was no way large enough.
I Ordered a 4x and could not even meet the material to get it buttoned. Want to try again?
Dear customer,
Thank you for placing an order with Yoins.
We're really sorry about the order issues you experienced.
If you have any questions, please do not hesitate to contact us at vipservice@yoins.com
Best regards,
Very happy with the lingerie and bathing suit! I didnt expect it to be so quick since it was an international order. Thank you :)
Dear Angelica C,
Thank you for your compliment.
The team here at Yoins is thrilled to hear such good feedback. Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Iris
My experience was super easy and very quick. They were helpful throughout the whole process, making sure we received exactly what we had visioned.
I have been using Yoins to buy my clothes for the past 10months and never looked back. Now my friends do too!
Dear Josephine M,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
Very happy with my new dressperfect fit, great quality and arrived early. Very pleased so definitely gonna order again. Thank you
I think I don't need to say anything, look at the 2 pic, should be the same item.
Quality rubbish, cheap...
Dear Henrietta T,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
If you think the items are different from the pictures, please send us some pictures of received items to show the problem, so that we can solve the problem quickly.
For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
June
I don't know where to start. As I said before, my initial order was splitted now in 8 orders, 3 of them I cancelled them. Why? Well, the same problem, when I ordered the items, they were in stock and apparently some of the items weren't. They splitted my order without consulting at first and when finally they did, they told me in 1 of the orders previously splitted, that they didn't have 1 item, so I said OK, cancel that item, they did and they didn't send the order cuz another item wasn't in stock as well. So in an order of 3 items, 2 weren't in stock?!? A nightmare? YES, I cancelled that splitted order.
So, in the end, 1 of the orders doesn't show up in my list of orders. They sent me the tracking number in an email however there is no update in my country. 4 of the orders do appear in the list. The first one was sent on July 21st by air and there is no update so far. The other orders keep saying "Already handed over to airlines for transportation" with no more update. In my country I have checked the tracking numbers and these orders haven't arrived yet.
Dear Nadia M.,
We are sorry to hear that this misunderstanding caused.
If there is any out of stock item in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
Because the logistics delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday)?
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Polly
Order 51550072 Initially had 14 items that I already paid and now it seems there are just 11 items?. What happened to the rest of my items? I cancelled 2 items which still appear. I've contacted previously 3 times already Customer services and they say they made a mistake with some items, they offer me discounts for the next order and then more items get out of stock. Today I contacted one more time to one member of the customer services and I have a screenshot saying that out of 10 items pending, YOINS had 9 items ready for delivery and 1 item I had to wait for restock. Now when I check my order, 3 items disappeared and 6 items are out of stock and they just sent me 3 more in 2 separate orders! I want someone tells me what is happening to my order? I don't receive answers about it. I ordered everything 2 weeks ago and suddenly my order was split in 3, and then there are items out of stock? When I ordered, all of my items were in stock... Why do I order something is not in stock... It doesn't make sense at all. Everyday YOINS spend in answering, more items get out of stock cuz they are not conscious of separating the already paid items! What is this?
I got great attention when i did a mistake placing my order and loved the dresses.
Definetely I'll be addicted.
Dear Rina A,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris
So I ordered a few packages at yoins, and everything went good. But then suddenly the day after, i get a mail that my order didn't go threw, and that i had to try to pay again or use paypal. So I tried to just pay normally again, and the day after I got a new mail which said EXACTLY the same. So then at last I tried to use paypal, and it finally went threw, but of course there was more problems. One of my orders had been shipped, two of them was "back order" (in a few days, one of them is actually still), and one of the product in one of the packages that i ordered was out of stock, so I had to fix that. Then I thought everything was okay, and suddenly I checked my bank account, and it stood that I had less money than I normally would, and then I new it had something to do with Yoins. So I checked my orders, and it stands that I have bought two packages that is EXACTLY the same? I am actually incredibly mad, and I want my money back for that one package. I have also sent Yoins a mail because of this, but they dont answer me. I have to say one more thing: one of my packages is still "back order" which I think is VERY unprofessional of you, because the shipping itself takes a long while, and I ordered my clothes so that I can wear them when I'm traveling this month, so I'm going to get even more mad if I dont get my packages in time. You need to work with the whole "back order" thing. EXTREAMLY bad service.
Dear Lorin B,
Sorry to cause you many inconveniences. We can totally understand your feeling at this moment. Please don't worry about that, if you contacted us via email, we will reply you within 24 hours on working days, and we will process the refund for the order you placed twice.
For the stock issue, please accept our deepest apologies. The item in your order is a hot-sale item, and it is out of stock at this moment. We are trying our best to solve this problem and we offered the stock condition on the product page, please do not worry about it. We promise we will solve the problem for you.
Wish you a nice day. (*^__^*)
Best regards,
Yoins Team
Took my money and never received item, after 3 emails they finally respond saying 3 week delay?
No update on my account.
Still waiting for a response and my money. DO NOT BUY FROM THIS SCAM COMPANY
Dear Amanda B.,
We are sorry to cause you some inconveniences due to the out of stock.
We can totally understand your mind at this moment. There is a hot-sale item in you order. We are improving this and we offered the stock condition on the product detail package, in this way, you can know whether the item is in stock or out of stock when you choose the size. Hope you can understand.
We are improving and will offer you a better service and shopping experience.
Have a nice day.
Best regards,
Yoins Team
I'm so in love with Yoins, they're one of the best brands I've ever bought! I loveeeee how the clothes are so comfy, high quality and cheap!
Dear Patricia,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
They were very helpful and resolved my shipping problem. They also give me a cupon code for the inconvenience
Dear Cecilia S.,
Thank you for your wonderful review.
The team here at YOINS is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
I had a good experience, the customer service rep Beryl was very helpful, and the package arrived fast, even within the holiday period.
Sunny was a great help on live chat! It was nice to have such prompt attention and help with my concern. Greatly appreciated.
Dear Lisa H.,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Bradley
The quality of their dresses are disgusting! So over priced and they made the refund process so difficult! WORST online shopping site ever!
Dear Mishek,
Thanks for your order on our shopping site.
If you are not satisfied with the quality of our item, there's a clear explanation about the return policy for on our shopping site. Http :// www.yoins. Com/Yoins-Returns-a-20. Html
Quality Problems：
If you received damaged items, please send some photos and a description of the problem to our Customer Service within 14 days after delivery. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
You can continue contacting us if you are not satisfied with the solution we provided for you to the quality problem in your order.
Here're our contact methods:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Of course, we're striving to upgrade the quality of our items and having the strict supervision for it to prevent the same problem from happening again.
We feel sorry for the inconvenience caused.
Yoins is glad to help all our customers.
Best regards,
Yoins Team
An item was delayed and the personnel contacted me in many moments to keep me up informed.
Very grateful for the help received.
Dear Maria F.，
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. We are sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding.If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Yoins team
Thank you for you help! You answered all questions! I am being sent a 5 percent off coupon thanks anything helps these days!
Dear Shelly J.
Thank you for your compliment.
We are glad to know that you are satisfied with our service. Thank you for your chance to communicate with us and your support.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rita A.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly