Excellent communication Bradley!
I will be ordering more merchandise in the near future as I was very pleased with the service provided
I love the clothing, still waiting for my order, but the people are very helpful and friendly, I would shop here again
Absolute rubbish, bought dungarees & they look nothing like the photo, colour & quality completely different & very cheap looking. Dont buy
Dear Debra S.,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 7:30 am to 10:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Bought a few items now and love them! So different! Nothing like the clothes in the stores! Loved every item I've bought.
Dear Sylvia,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We will try our best to provide better service to our customers. Hope you visit again.
Have a nice day!
Best regards,
Grace
Great service from Bradley :) quick and easy response. Was able to answer my questions and fix my issue in a timely manner
Dear Killy-Ann B.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
No tracking number but you took my payment. I'm still waiting on my order. States should of arrived today and still nothing
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
I Love shopping with Yoins. It does take awhile to get your items but it is well worth the wait now that I am use to it. Signed a lifetime customer.
Dear Patricia N,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly
Bradley needs a BIG RAISE...
He was friendly and very helpful and assist me with everything and also proof.
You need more people like him...
Dear veronica o.,
Thank you for your detailed comment.
We are glad to know that you are satisfied with our service. Thank you for your chance to communicate with us and your feedback.We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Iris
Fannie was the best, very efficient and helpful service received! Thanks again Fannie, looking forward to buy something from YOINS
Dear Amanda P.,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly
Buyer Beware*** I placed an order for multiple items all showed as in-stock with the exception of 1 item on backorder. I ended up getting the back ordered item first and still haven't received any of the 20 items that were supposed to be in stock. Now all of a sudden they're back ordered even more. I ordered them, with an awareness of the shipping window, for a specific event... which will now not happen since they were not in stock as stated and not shipped out.
The 1 dress i did receive is garbage. It is not the same item from the photo. The photo shows a black lace dress with nude lining. The dress i received is basically lingerie. Its just the lace, without any lining so your entire boob is showing. Its completely different than whats photographed and the false advertising is way beyond anything acceptable. You expect items to look better on models, but this isn't even the same item! Its literally a different dress. Different material, without a lining, and ridiculously poorly made.
The stuff on their site is cheap, but it's cheap for a reason. And they don't take those photos... they 'borrow' them from popular online photographs. So what you're getting is not what you're seeing.
Don't expect much help when you e-mail them because with the language barrier you can't get any clear answers to your inquiry. And the return policy is set up to ensure you don't try to return anything!
If you're going to make a purchase from them don't expect much. Don't expect accurate shipping windows, or honesty about in stock & not in stock. Don't count on helpful customer services and most importantly don't expect to receive anything remotely close to the images you're looking at. If you want what you see in the photos... shop full price on a real (legit) website, this site is for cheap imitation with sub-par materials copying the images, but if you're on a budget and can't afford the real thing. Then maybe you'll be okay with that.
Dear Rachel,
We are sorry to cause you some inconveniences due to the out of stock. Could you please offer us your order number? We tried our best to search your order information with your name, but it didn't work.
If there is no stock issue on your order, we will ship your order within 24-48 hours. Apologize again and we will ship your order as soon as possible once they restocked. Or we can offer a refund or exchange for the out of stock items, could you please tell us which one do you prefer?
If you think the item you received is not like the picture, please don't worry about it, we will take the responsibility and offer you a resend or refund. We will appreciate it if you can tell us if we sent the wrong item to you or the style just not like the picture. We will also appreciate it if you can send us some pictures about the shipping label, external packaging and tag size of this item. We promise we will solve the problem for you.
Yoins is a legit and reliable shopping site in China, please do not worry about it.
Looking for your reply and wish you a nice day,
Yoins Team
Horrible services. I tried to reach the customer services to help me fix the form of payment. I was told that I had to help myself
Dear customer,
We apologize for this inconvenience.
Please check link above to see payments：https://ys.ggood.vip/V4yS
If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com？
Best regards,
Yoins Team
Placed an order, no conformation bij email, no reply via contact... nothing! Bad feeling about this company
Dear Carmen S.,
We are sorry to hear that this misunderstanding caused due to delay replying.
Due to the time difference between the countries, it takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level and product quality. Hope to hear from you again.
Kind regards.
Yoins Team
Lovely clothes but I had an item that said back order but on website it said in stock
Left 3 messages but never got a reply
Dear Tamela Passantino Hill,
We are glad to hear that you are satisfied with our product and thank you for notifying us of your complaint and sorry for the inconvenience caused by the stocking problems.
If there is out of stock item in your order, we will ship the in-stock items to you first in order you can get your items more earlier. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems. Please don't worry, we will try our best to help you sort it out.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Good quality products, although the service was quite slow. However they have great customer service!
Dear Miss J,
We are very happy to hear that you like our products. We will provide more beautiful and high-quality products for you in future. (＾－＾).
There are many new sexy and stylish dresses for summer in our website, if you like them, welcome to order.
Wish you a nice day.
Best regards,
Yoins Team
I ordered clothing Apirl 15 shipment went out Apirl 16th 2018 and I'm still waiting on my product. Raleigh NC. It will be 1 month tomorrow.
Dear Karen R.,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly
Channing is the best lady, she is nice and kind... please keep up the good work. I do appreciate her help.
Dear Rikki O.,
Thank you for your recent five-star feedback about our service
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly
I have ordered wrong size and Ada was so helpful and changed my order to correct size very promptly. Excellent service
Dear Sarka C.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
These clothes are so poor, cheap quality. The size are too big, materials very poor. Don't buy them to avoid disappointment.
Dear Boguslawa S.,
We are so sorry to hear that you have a bad shopping experience from our company.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you are not satisfied with the items you received, we can arrange to exchange or refund. Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective parts, so that we can diagnose the problem quickly and provide you reasonable solution.
We value our customer and hope that we can build a good communication with each other to solve the problem. Hope to hear from you again.
Kind regards.
Iris
I bought 2 pairs of sneakers. They are true to size, great quality, great price and very fast and reliable shipping!
I went on live chat to enquire about my delivery date. Ada responded to my query quickly and efficiently! Many thanks!
Dear Nicola D.,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly
Overview
YOINS has a rating of 3.2 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality and live chat. YOINS ranks 3rd among General Apparel sites.
Instant Feedback
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more General Apparel Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tina,
Thank you for your recent five-star feedback about our services.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Chanring