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Im not sure what to realy think about the webside. Cos i never receved my parcel. But i can say the castomer service is very helpfull. Anytime i email i got some answers and help. At the moment im waiting for my parcel which was resent to me agean. I will say more about the yoins when i recive my stuffoverall posstive expieriance with castomer service
Anna O.'s review of YOINS earned a Very Helpful vote
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Dear Anno,
Thanks for your choice with our shopping site.
We feel deeply sorry for the inconvenience caused by the delay of delivery.
In the process of parcel delivery, many uncontrollable factors will lead the customers do not receive their parcels in delivery estimated time, such as the weather, the postal restrictions and the customs policy in different areas.
We will arrange the refund or resending parcels for our customers for the delay of delivery, but we also learn that we can not compensate the time wasting.
We always notice the delivery problem and consult with various logistics companies hoping to improve the efficiency of parcel delivery.
We hope you can receive our resending parcel soon.
Here is all our contact information:
Customer Email: cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)
Yoins is glad to help all our customers.
Best regards,
Yoins Team