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YOINS has a rating of 3.8 stars from 1,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 1st among General Apparel sites.
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This company does not typically respond to reviews
4,345 reviews
I love these STUNNING heels! Gorgeous just like the photos and durable. Just pay close attention to the size charts and measure your feet. I usually size down a half size for heels but found no need to with their sizes. The shoes might come with a factory smell but they air out with a day or two. In my opinion, worth saving hundreds :) I feel like a queeeen when I wear these shoes and I've held off buying them for so long because I didn't realize there was this affordable option.
It's been 2 months today since I ordered from YOIN. My order still isn't here and I have heard nothing about my order. I paid the whole amount and still nothing. At time point I'm feeling as if I was scammed out of money. I emailed YOIN and message them on Facebook nothing. You can't call the number they have on site, I just want my money back. I will never order from here again. If I could give no stars I would definitely!
I made a very large order over a month ago. 2 weeks into thw order I had to supplement another large amount towards import tax (not mentioned on the site!)
It has been over a month and no clothes, and the customer service is slow to respond and won't look into the matter.
I placed an order 2 months ago and still have not received my shoes. I have emailed twice and no one has responded.
Their customer service are just bots sending you automated responses. Got sent a tracking number for DHL and 11 days in DHL tells me they NEVER received the package, it still needs to be sent by them. When contacted by email I have 11 responses from somebody signed "Lawrence" that literally just keeps cutting and pasting the first email word for word. When asked for information on who they sent it with I get a screen shot of a travel agency that sells airline tickets. Go to live chat and WORD FOR WORD the same response from the email. They are all automated bot answers and today, writing to you from DHL's OFFICE DHL, has assured me THEY NEVER RECEIVED MY ORDER that they had to forward to me. Yoins is not interested in helping me. DHL HAS NO DELAYS in logistics, so basically I was robbed of 173 euros by Yoins. I dont have faith to ever get my package.
Dear Stephanie v.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
It's been 2 months today since I ordered from YOIN. My order still isn't here and I have heard nothing about my order. I paid the whole amount and still nothing. At time point I'm feeling as if I was scammed out of money. I emailed YOIN and message them on Facebook nothing. You can't call the number they have on site, I just want my money back. I will never order from here again. If I could give no stars I would definitely!
Tip for consumers:
I wouldn’t recommend anyone order from YOIN. It’s been two months today and my order is still saying “Processing”. I have contacted them and no response on anything( email, messenger). I would like my order or my money back.
Products used:
Clothing but never received my order
I ordered my stuff over a month ago. 2 weeks after ordering it said I habe received my order. 6 weeks later still nothing. I contacted them and all they said was my local post office has it, which they do not.
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
I ordered what was supposed to be a Lacoste joggers set. The color was of from the site the material is super thin it's nothing like there web site. Order at your own risk. One again trash
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
Yoins Team
Terrible experience. I'ts been 3 months since i've placed my order and they still haven't resolved the issue.
Dear Jovan A.
We are sorry about the delay.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-”view orders”. So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
In addition, you can also check the status of your order according to the path, ”My account-View Order-Order status”.
Hope to hear from you.
Best regards,
Joshy
I sent tons of messages for my order that in a magic way disappeared from their e-shop! I got none response. Never got my playsuit, never got my money back. What a same.
In my opinion. Do yourself a favour and avoid that eshop..
Dear Chara C,
Thank you for shopping Yoins.
In order to ensure your account safety, we cannot disclose too much of your order information here. We feel sorry about any inconvenience. We have informed the relevant colleagues and they will contact you via email as soon as possible. Please pay attention to your email box left on the Yoins account.
If you need any further help, please do not hesitate to contact us.
Best regards,
Yoins team
The worst online shopping experience I've ever had.
They sent me the wrong item and never replied to my emails,
Products used:
Shoes
I bought a couple of shirts for myself and something for my grandma. For 3 items, I paid 60 dollars, which wouldn't be so bad if I actually received real clothing. Instead, I got stuff that seemed like it came from Wish. It was cheap and awful fabric, the texture of a shower curtain. One of the shirts was completely botched and unwearable, the buttons grossly misaligned from the holes and unevenly spaced. The button holes were barely edged with stitching at all, so thin wisps of thread hung from each button hole. The other shirt wasn't as bad, but the buttons were awful plastic buttons that look like garbage and the fabric was this suffocating and scratchy polyester. The jacket I got for my grandma was this weird fake wool material and wasn't anything close to what it was advertised to be. The photos on the website for each item showed gorgeous clothing that looked nothing like what I received in style, material, and design. Completely terrible experience, and the fact that this cost me sixty dollars was ridiculous. The items were worth MAYBE two dollars each by their material and cheap production quality alone. I would never buy from this store, even if it was the only option.
Tip for consumers:
It's basically a scam. They advertise high quality goods and deliver the worst possible renditions of those goods to you.
Products used:
Clothing, specifically shirts
I ordered from them a few weeks ago and (as im naturally impatient) i check my tracking daily. It has bee sitting in one spot for days and days and when i contacted them they blamed it on DHL not updating their system... well i went to DHL and they said they havent yet received anything and waiting for YOINS to give them my order. When i went to ask YOINS about it, they LIED and said it was already almost in canada.
BAD COMPANY! DO NOT GET FROM HERE. Get from other cheap stores or thrift stores! Plenty of LEGIT ONES
Dear chiara v.
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
I never got my clothes, got terrible automated answers when trying to get help finding my parcel, and got my parcel sent to the wrong address twice, both times after telling them my new address. Don't buy from this place.
Dear Runa R,
We are sincerely sorry to hear that you still don't receive your order until now.
In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-"view orders". So that we can check for you. You can try the bellowing way to contact with us:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook (https://goo.gl/s84jN1) or Instagram;
C. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
Our order address is normally printed out according to the order form. If it is due to our mistakes. We will take care of all this and arrange to resend for you.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Best regard,
June
I ordered something in September 2022 and paid an extra fast delivery, aprox. 7 days. It should be at my adress on Sept 29 2022. And to this day (Dec 12 2022) it still hasn't arrived. I contacted the company too many times and nobody answered me. I am very angry and I want my money back! On the app it is shown that my order is still in the "processing" file, but of course the same day I ordered, my money was taken from my bank account.
I'm beginning to think this company is a sham it's a scam they refuse to answer my phone calls they refuse answer emails they refuse to answer direct messages they refuse to answer messages on their website they think I'm going to go away but the poor pathetic excuse of a company took almost $80 from me out of my bank but yet they don't want to give me a tracking number for my order or my order. That's fine they're scam they are no good they are rip off they are cons I would not buy anything else from this company ever again they're rip off con scam you won't get your stuff I'd give it negative zero but I can't it doesn't give me that option
I asked for a return 20 days ago because 2 dresses didn't fit me, but nobody contact me. I also made a new order (with the correct size) 10 days ago but is still "PROCESSING". I'm really worried. I think it's a scam. I contacted them several times through email, Facebook messenger, Instagram and nobody answered me. I spent more than 200 USD.
My ordered over 1 months didn't here yet, big scammer, can I get back my money. Please! My 50++ euro..
Dear customer,
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Yuki
I've placed quite a few orders with Yoins. I am always pleased with their products, but the last four orders I've made has problems on Yoins' side. They do not contact me when the problem arises and I have had to contact them all four times to inquire why my order hasn't even shipped yet. Products show on their site as being available and then I find out the some products are out of stock. I've asked to speak to management, they tell me to just email the same email that the regular customer service responds to. They have never offered to make my "inconvenience" right by at least offering a discount code or something for the next time. Just that they are sorry that it happened. Every time. For the same reason. I don't know that the products/clothing are worth the headache of dealing with them. Looking into Shein and some other sites as this is so frustrating to deal with.
Dear Val m,
We are sorry to hear that this misunderstanding caused.
If there is any out of stock items in your order, we will ship the in-stock items first so that you can receive your items earlier. And we also will provide several options for customers: wait within restocking time, change the out of stock item to another similar one or refund the out-of-stock item. Sorry again for this stock inconvenience.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com.
Best regards,
June
I received a used defective pair of sandals with no response from 3 emails. Poor quality poor after sales service don't waste your time or money here
Dear Robyn,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are sorry to hear about the complaint about no response as we always reply to our customer's email within 24 hours. Please kindly check your email which left on Yoins account to find our email. (Please check the trash bin either, sometimes the email may appear in there).
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
For the quality problem, we appreciate it if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange a refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday. We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
Yuki
I purchased 3 dresses from the website and was happy to see that they had free returns within 30 days. I have sent 12 emails to customer service and they as yet failed to send return information. They keep telling me to be patient and someone will help me soon. I have waited almost 4 weeks and I keep getting messages telling me to wait. I am horrified at the service. I think site is a scam. Please don't waist your money. The dress in image is such poor quality it feels like it's made of cardboard
Dear Marie,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
Our website(www.yoins.com) is reliable and legitimate. We show all the policies and details on our website. We are sorry that we did not provide good service to you this time. Due to the different time zone on each other, It takes around 24 hours to reply to your request except weekend or public holidays. And we are afraid that you maybe contact us without the working time. We are very sorry for the inconvenience caused, and we try our best to improve the service level.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.
And after we receiving your return request, we will send a return label to your contact email. Please kindly check both your inbox and spam to find it. (Due to privacy settings, sometimes our system email might appear in your spam)
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm your order information to avoid unnecessary misunderstanding. And we do our best to improve the return process.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We value our customers and hope that we can build good communication with each other to solve the issue.
Hope to hear from you again.
Kind regards.
Yuki
My order never arrived and they said. I can get a 60 percent refund. Or pay an extra 40 percent to get it refunded. Terrible company
Tip for consumers:
Just dont
Products used:
Shirts
Dear customer,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com?
Best regards,
Yoins Team
I purchased through Yoins a couple of months ago and was very disappointed that half of the order did not fit and the clothing measurements were smaller than what was stated online. I contacted the company for a refund for about half of the order which they initially responded to. After that, they just stopped replying to my emails. I have sent several follow up emails with no response. I have not received my refund. The customer service at this company is terrible, the quality of the clothes was very low which you can expect from their pricing, but I still expected better than what it was. They still owe me money. I would never ever ever purchase from this company again.
No es la talla que pedi demasiado grande
Por que me gusta
Por promociones
Por que me gusta
Por promociones
I have emailed numerous times. Same stupid form letter saying to be patient. Now they don't answer my emails. Should have known better. Please dont purchase from from this company
DearKathie S,
Thank you for choosing Yoins and we apologize for any inconvenience caused.
This is June, your dedicated customer service agent.
We regret to inform you that we are not able to assist you in a better way here. In this case, could you please contact us and provide your order number to us? You can find the order number in your Yoins account-” view orders”. So that we can check more details and offer corresponding reimburse for you. Would you please contact us at vipservice@xxx.com.
Hope to hear from you.
Best regards,
June
I bought clothes about $200 worth and haven't received anything but one item. It's been almost two months already since ordering it. Now they are saying they can't give me a refund until the items come in and it will take another month to receive them. The One item I got was so see through and cheaply made. It was huge and looked like a tent and not like the picture
Dear Rose R.
Thank you for your feedback and we are sorry to hear that you still have not got your parcel till now.
Our website (www.yoins.com) is legit. We show all policies and details on our website. And if everything in your order is in stock, your parcel can be dispatched within 2 working days. Due to the Chinese New Year holiday extend in China and postponed collecting by some of logistics partners, there might be a slight delay. We will arrange the shipment according the order sequence as soon as the logistics resumed. Really sorry about the inconvenience, and we totally understand that you would like to receive this order urgently. This Chinese New Year holiday is one time in a year for traditional celebration. We appoloziege for any incoinvince which caused to you.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Yours sincerely,
Joshy
Gain trust and grow your business with customer reviews.
Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.
We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.
So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.
Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.
We will review the whole case and quickly resolve your problem. We are here to help you.
Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.
DearTeresa H,
Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.
Because the shipping delays could be affected by the bad weather condition, customs issues, strikes, transports, public holidays, and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.
If you do not receive your order within the specified time, we will provide you with acceptable solutions.
Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:
A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.
We hope we can make good communication with each other and help you solve the problem in a considerable solution.
Hope to hear from you again.
Best regard,
June