Yodle

Great experience working with Yodle. Their tools for marketing and promotion are extremely easy to use and their customer service is excellent!

The Dashboard - With just a few mouse clicks the tool that is already easy to use and navigate, basically great, is now customized just for me.

BUYER BEWARE: To start with, Yodle managed to grind my business to a screeching halt! One previous dissatisfied customer said, "how could there be positive reviews of this company?" Well, I've got to suspect that the 5-star reviews is damage control from Yodle employees writing glowing reviews like they are satisfied clients! Everyone at Yodle made huge claims and none of it was followed through. If I could give them 0-star, I would (I had to rate them 1-star because it wouldn't let me do "0"!) The website they built contained only trite, useless, general information that made me look foolish (I'm a therapist, beware colleagues!) For example, on a landing page for children, they had adults. On landing pages for horse therapy, they didn't have one horse image. On landing pages for marriage, they had teens. Clearly, no one was thinking! After multiple promises from account manages AND managers (two, in fact), nothing got corrected. Try as I might to give them the opportunity to produce on their claims, trusting them that they would do what they said, they couldn't follow through. Sometimes you only get one chance to make a good first impression, DON'T LET YODLE BE THE ONE PUTTING THEIR FOOT FORWARD FOR YOU! Here's a guarantee I can make, you'll be sorry!

Paid for a few months of advertising for property and casualty insurance. Received about 40-50 calls and not one of them was anything remotely close to insurance. ALL WRONG NUMBERS. They changed my display number and this still occurred. Called to discuss my displeasure because we haven't received one call that would allow us to attempt to quote or sale a policy. Spoke to someone that tried to offer us more advertising. See summary below of what was explained to me around the beginning of our campaign. Why would you even sell me this if it wasn't going to work initially? Also, I will never do the online advertising with ANY company unless it's directly through YP.com where I know how my money is spent the correct way by my representative reviewing it for. And please, oh please, reply with a snide comment like you did on another post saying you do not know if this is a competitor or a client, and I'll gladly post my business name and account number. I actually hope all of your competitors read this too because I've been receiving multiple calls from them saying they see I'm with Yodle.

Out of our total budget, we are only spending $150 on ad words a month. That's $5 a day. Derek from Yodle just told me that it is worthless. Since we running all of the "ad words", that $5 a day they are budgeting on those words, gives us nothing. He also said with all of our ad words, we prob are not getting any. He also mentioned that the photos and reviews are for "Organic" web leads, which does not effect our phone campaign leads, but only clicks to the website.
I explained we received 13 calls total and 95% are the wrong number. The only reason this isn't 100% is because I cannot get a hold of the a number or 2 that called, but didn't leave a message. 3 calls today from the same woman wanting terminex.

I have tried many SEO websites and neither come even close to what Yodle's services have provided for our company for over 4 years. In the beginning I was skeptical, of course, but they really go out of their way to make your business' presence felt on the internet; I would check everyday on the search engine and type some key words and whoala! Our business would always be on top. We've tried everything from mail advertising to craigslist to pennysaver and the results were always disappointing.

One of the many benefits that especially stands out is the call center they have that takes over when our office staff can't take any calls because they're either on the other line, away from the phone, or the office is simply closed and that's the WOW factor! We didn't realize how many potential jobs we were missing after hours until Yodle began to email us each and every callers information along with their needs right away. It was astonishing to see how many potential customers we'd lost in the past, customers wouldn't leave messages on our machine, they wanted to talk to an actual person which made all the difference. Sometimes, I'm happy to say, it's hard to keep up with providing customers proposals, I'd say this is the best problem to have.

Another great tool is how each call gets recorded, we were able to see (hear) where we needed to improve when it came to customer service over the phone and that makes all the difference too especially when striving to be the better company than the next one, and thanks to Yodle, we are just that.

Yodle has great customer service and have always met the needs of our business.

I was promised leads and new clients and paid dearly for this service. I received zero. The only calls I got were from vendors who do business with Yodle that wanted me to purchase an upgraded service over what Yodle set me up with (namely Yelp). I never agreed to continue beyond the initial six months yet they kept billing me and then refused to refund a prorated amount after I caught them billing me beyond mt wishes. I reported them to the BBB. They are frauds as far as I am concerned. What a waste of money. I have read other reviews ADDED OPINION: I READ OTHER REVIEWS, AND SO FAR THE GOOD ONES ONLY TALK ABOUT HELPFUL THE YODEL PEOPLE ARE IN GETTING SET UP BUT NOT ONE THAT I READ, MENTIONED THAT THE GOT ANY CUSTOMERS FROM YODLE. I HAVE A FEELING BY THE END OF THEIR SIX MONTH PERIOD THEIR REVIEWS WILL TURN TO A ONE STAR FOR MOST. BECAUSE, BOTTOM LINE IS THAT WE SIGNED UP AND PAID FOR YODLE TO GET US MORE BUSINESS AND THEY FAIL THAT TEST BIG TIME. WORST MARKETING THING I HAVE DONE. BUYER BEWARE!