website thubmnail of Yodle
How would you rate Yodle?
grey star
grey star
grey star
grey star
grey star
California
1 review
1 helpful vote
Follow Carol K.
Unfollow Carol K.
Send Message
Share Review
Report Review

Helpful
February 17, 2015

The staff person I worked with was very helpful and patient with my lack of competence navigating through the process!

Date of experience: February 17, 2015
Indiana
1 review
1 helpful vote
Follow Paul S.
Unfollow Paul S.
Send Message
Share Review
Report Review

My contact manager Kate is great. She is always very helpful and we appreciate everything she does for our company

Date of experience: February 28, 2014
New York
1 review
0 helpful votes
Follow Christopher G.
Unfollow Christopher G.
Send Message
Share Review
Report Review

Chris Grace
December 29, 2015

Thomas rep. From Austin, TX was professional. Looking forward to using all technology to assist me to market my firm.

Date of experience: December 29, 2015
Illinois
1 review
1 helpful vote
Follow Debi M.
Unfollow Debi M.
Send Message
Share Review
Report Review

Great Marketing Tool!
March 9, 2015

This is the easiest marketing tool! Customer service is fantastic! I would recommend this highly. Especially to small business owners!

Date of experience: March 9, 2015
Washington
1 review
0 helpful votes
Follow rachel g.
Unfollow rachel g.
Send Message
Share Review
Report Review

Excellent Service
March 19, 2015

Javier Helped me thru the phone today, he explained and answered all my questions very patiently and was very efficient!

Date of experience: March 19, 2015
Rhode Island
1 review
0 helpful votes
Follow Damian B.
Unfollow Damian B.
Send Message
Share Review
Report Review

Easy going and knowledgeable rep
October 10, 2015

The rep I spoke with answered every question I had and really knows her product. I couldn't have asked for more. Thank you!

Date of experience: October 10, 2015
New York
5 reviews
13 helpful votes
Follow vee d.
Unfollow vee d.
Send Message
Share Review
Report Review

So earlier today (12/1/15) I finally had time to have a chat with a sales rep after missing him a few times. We went through the video and so on and it seemed like it could benefit my new business but some things I didn't agree with. For example, I have a website that is already managed and designed by a very great company. All updates, designs, apps, etc are done by them. All I have to do is email them or call and tell them what I want for and all I do is pay $40 per month--No Contract. They wanted to give me a mini site but I wondered what the benefit of this would be because he mentioned I could be on the first page of Google but I stated that I was already on the first page of Google for most keywords, also I mentioned that I was already optimized for mobile which he said the mini site would be. None of this stuff I need. Do I need traffic? Yes, of course. Do I need to spend more a month? No, I do not.

Yes, I have to do a lot of marketing and other stuff on my own but its ok because no one knows my business like me. When I deem it necessary to have the responsibly of some jobs outsourced I will but not putting me in a worse financial position.

I own my own domain via 1&1 and just have it routed to my website through the companies servers but if I go with my website I keep my domain because I still own it. Why offer someone a website they don't need?

One thing that didn't sit well with me was when I asked the rep, "What would happen if the company didn't deliver what they promised? Because I can not afford to spend money and it not bring me a return." He first acted as if he couldn't really hear me because he was more than likely thrown off by the question then he repeated the first half of what I ask. I repeated the question and he said they would not want to keep me in an agreement if its not mutual but I would have to pay the startup fee (which is currently being waived) just to be let out of the agreement.

Think I can update my listings for free like Ive been doing.

Date of experience: December 1, 2015
Jessica M. Yodle Rep
over a year old

Hi, Vee: Thank you for providing feedback on your recent sales call. Please know that we take all feedback seriously and pass it along to the appropriate channels. While it is true that there is never a guarantee in marketing, we do offer the highest level of service possible to our 50,000+ customers. You can see some of our customer’s success stories online and see how they receive a strong return on investment form partnering with Yodle: http://www.yodle.com/success-stories. It’s great to hear you are having success with your current online marketing program and if you would like to share any additional feedback on your sales call with Yodle, please feel free to reach me at Jessica.mcginn@yodle.com or 646-753-6362. Thank you, JM.

California
1 review
1 helpful vote
Follow Nicole P.
Unfollow Nicole P.
Send Message
Share Review
Report Review

Easy to use Marketing tool
January 5, 2016

I love using Yodle for my small business! It is a great and easy to use tool. I enjoy updating my information because it is so hassle free.

Date of experience: January 5, 2016
Illinois
1 review
0 helpful votes
Follow Angelique H.
Unfollow Angelique H.
Send Message
Share Review
Report Review

Best marketing group
January 31, 2016

Very friendly, fast and effective marketing. They are ahead of every aspect and are making things happen quickly as promised. So far so good!

Date of experience: January 31, 2016
Texas
1 review
1 helpful vote
Follow ricky b.
Unfollow ricky b.
Send Message
Share Review
Report Review

The rep was knowledgeable and took the time to explain how to fix my problem any answered my questions with answers I could use

Date of experience: January 27, 2015
New York
1 review
0 helpful votes
Follow Felipe E.
Unfollow Felipe E.
Send Message
Share Review
Report Review

Yodle is Great
February 12, 2016

I love how they stay on top of your campaign to make sure you're doing everything you need to do to grow your business

Date of experience: February 12, 2016
Virginia
1 review
0 helpful votes
Follow Andrea T.
Unfollow Andrea T.
Send Message
Share Review
Report Review

Yodle's SEO capabilities are helpful and affordable for our small company. Also, the customer service is excellent for a company the size of Yodle!

Date of experience: February 6, 2015
Maryland
1 review
3 helpful votes
Follow Dale m.
Unfollow Dale m.
Send Message
Share Review
Report Review

I was called many times and already had advertising so didn't need there help. Still calling and calling never listening to me as if things would change in 24 hours. I had a real bad experience with my pay per click advertising. Would find by early morning I was all clicked out for the day. Then guess who calls again, you got it yodle. Salesman says using yodle will improve my business by 10 to 20 thousand per month guarantee. Said you won't experience click bombing by people trying to click you out so you get no business. Hold on here now how did you know I'm being clicked out I never told you this was happening. If your reading this do you see who is the culprit. Now I figured I'm screwed unless I advertise with them or they will just click bomb you. They said you can use your own web site you had and nothing will change, not true they want $3700 down for 3 months and say they will design a web site for you because they know business. Guess again they suck I wanted out they lied and I had calls coming from areas I said I don't go. Then 3 weeks in to this they say my check was bad. I've never bounced a check in my life and know what I had in that account. They start saying or should I say accusing me of passing bad checks. Bank said there full of it and they were given the correct routing number. I read this number back to them 5 times. I'm so glad they wrote it wrong and after that I said piss off. Thank god I'm not burned for my money by there mistakes. The bank was called and made damm sure they couldn't get a dime from me after that crap. Called my friends at the FBI and other places I won't discuss but they would charge them if they touch my account. I'm pleased to say when I go back to advertising guess who is going to be watched for violating fraud laws by click bombing a business to destroy it for personal gain. You got it. Yes security can be placed on my Google account and yes they an watch when and who is doing this. Love to see them do it again. Yodle can find themselves in a prison cell if they mess with me again. I hope everybody learns from this and what an incompetent business yodle is. Don't ever use them and if you are getting clicked out on pay per click guess who is doing it!

Date of experience: February 13, 2014
Radley M. Yodle Rep
over a year old

Dale - my name is Radley Moss, Yodle's Director of Corporate Communications. Thank you for sharing your feedback but I think it's important that I quickly clarify a few things. Yodle does not "click bomb" any business. This is not a business practice that we would ever consider. I'm happy to talk to you if you would like further clarification around this. Beyond this, we recommend that small businesses use Yodle-designed websites because we specifically build them to maximize conversion. Finally, I'm surprised about your comments on your check bouncing because we generally only accept credit card as a form of payment. If you're open to it, can you please contact me at 212-542-5449 or rmoss@yodle.com? I'd like to get a better understanding of what happened during your experience with Yodle and to further address your concerns. Thank you and I hope to hear from you soon.

Pennsylvania
1 review
6 helpful votes
Follow Chris R.
Unfollow Chris R.
Send Message
Share Review
Report Review

I paid $1,500 for their advertising. Six months went by and I didn't have a single lead to show for it. STAY AWAY!

Date of experience: March 9, 2017
Executive S. Yodle Rep
over a year old

Chris,

We're sorry that you didn't receive the results you hoped for with our services, and would like to speak with you further about your experience to see if we can help. Would you mind messaging us your contact details?

-Mike

California
1 review
1 helpful vote
Follow Nathan M.
Unfollow Nathan M.
Send Message
Share Review
Report Review

Great Job!
February 16, 2015

So far so good! Just became a new customer of Yodle, and I like what I see! Can't wait to start adding new clients to my business!

Date of experience: February 16, 2015
Texas
1 review
0 helpful votes
Follow ISABELLA C.
Unfollow ISABELLA C.
Send Message
Share Review
Report Review

Bonnie Brush Delaney-Jenkins Customer Services
August 18, 2016

She its very knowledgeable and nice, she its so patient to explain me all the tabs and ways to promote my business, I love working with her.

Date of experience: August 18, 2016
New York
1 review
3 helpful votes
Follow allison w.
Unfollow allison w.
Send Message
Share Review
Report Review

Love yodel, love my rep Jimmy. My business is increasing by leaps and bounds
Thank you!
Aachen Tree Service

Date of experience: August 15, 2014
Tennessee
1 review
0 helpful votes
Follow Ron L.
Unfollow Ron L.
Send Message
Share Review
Report Review

Just getting started
February 8, 2016

The setup procedure was simple. I look forward to utilizing the streamlined email system to schedule and confirm appointments.

Date of experience: February 8, 2016
New Jersey
1 review
1 helpful vote
Follow paul g.
Unfollow paul g.
Send Message
Share Review
Report Review

I have been using this site for 3 Months for paper clicks. It has paid for it self and is continuing to grow

Date of experience: July 18, 2013
Virginia
1 review
0 helpful votes
Follow Ken D.
Unfollow Ken D.
Send Message
Share Review
Report Review

5 stars
February 27, 2016

Michele was very professional and knowledgeable. She was patient with me in addressing my concerns, and was polite on the phone. Highly recommended.

Date of experience: February 27, 2016

Overview

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111