Paul was really helpful. We went through the dashboard together and he gave me simple instructions about what I need to do to get myself out there with potential clients. 2016 will be the year my business takes off.
Asking for reviews and staying in touch with clients is so much easier through Yodle's email marketing tab. I really enjoy the custom email option and I'm excited to start sending out monthly newsletters soon.
I've owned my own business for more than 20 years and I've tried everything for marketing my practice, including yellowpages, newspaper ads, and Facebook. After about two months with Yodle, they have gotten me a number of new patients and twice the calls I used to get. I'm really happy so far.
Though we have only been using the service for about a week, Yodle has already become an important and useful tool for our office. Before we had no web presence whatsoever, now we're appearing on the first page of Google for several combinations of keywords.
The dashboard is very easy to use and intuitive. I was pleased with how much information regarding our ads campaign we're able to see and having audio recording of phone call leads is invaluable.
Customer service has been fantastic as well, the Yodle team was very accommodating to us when initially setting our consultation appointment and it's been easy and painless to get in contact with them since for any questions or revisions to our website that we've needed.
For me, it is the relationship with your customer service representatives that makes your company outstanding. Every person I have talked to was helpful and concerned and followed through. My last call with Scott was another example of a very pleasant and positive exchange as we problem solved together my next step in advertising. Thank you very much!
What I really like about yodle is that they give me measurable results. It doesn’t make sense to market any other way. With other types of advertising you don’t have a way to figure out the exact return on your investment. I know exactly what clients came from my yodle service. In my most recent campaign I’ve already received eight new clients.
WOW! Thats what you'll say if your a small business owner, their value for web listing is excellent. I was paying 1000 a month to google adwords, now I get 24 hour coverage for a quarter of the cost. Their web interface greatly reduces the time needed to manage your ad sources and makes them far more efficient which leads to more leads! Lastly their customer service is on a level I never expected from an advertising company. Generally any question or update to the website etc I have sent I receive a reply or phone call within an hour. They spent incredible lengths of time to get me familiar with everything and understand my economy to set the best goals for myself. Small business owners will be amazed!
Yodle is very easy to use and set up. They tend to try to put everyone into generic categories and it takes a lot of work to get them to change from the standard template. Also, their web crawler feature for your company info (can be turned off) and phone number tracking system (can't change this) takes away from your identity causing confusion across the web for searching. I like what they did but the loss of identity if you have your own website and phone numbers causes too much confusion for me. The areas they made easy (posting to social media, etc.) is not that hard and with a bit of focus and consistency you can do the same thing in minutes.
I gave it 3 months and got lots of calls, but all the calls were wrong phone numbers and only 1 actual lead that could have been a client. The web sites were far below what we already had as far as quality and ranking.
Service was great until I tried to cancel, now I can't get my rep to respond or call back and they charged me for a 4th month against my request to cancel prior to the billing date. I understand it not generating the leads I would have liked and that was a risk I was willing to take. The poor execution is a let down. I hope they make it right when they finally answer my call, email, or dashboard message.
Mark,
Thanks for sharing your feedback, though I'm disappointed to hear that your experience with us wasn't what you were hoping for.
I'm not sure why you were billed and also why you haven't heard from our Client Services team. Do you want to contact me at rmoss@yodle.com or 212-542-5449? I can then follow up with the appropriate people to help resolve this issue.
Best,
Radley Moss
Director of Corporate Communications, Yodle
I find it interesting that for an advertising company that claims to optimize google search results, their own "organic" ranking lists all the sites that have bad reviews first!
The sales agent was clearly working off a script. Before setting up his call, he didn't even Google our company name to check our website.
Also, we told him on several occasions we were VERY happy with our website, and it was optimized for viewing on a smart phone. He continued on his pitch about an "adversite". Ugh.
We also raised the issue that we in no way wanted a separate phone number to steer traffic from THEIR "adversite" (which we didn't need anyway!) and that our cell number was our primary contact, as we are a "Mom and Pop" Contracting business that has to answer calls from the job site.
Basically, trying to sell us a Cadillac when we needed a scooter. He did give me great marketing ideas, though. Thanks Yodle!
L m. – this is Radley Moss, Director of Corporate Communications at Yodle. Thanks for your comments. I thought though it may be helpful though to clarify a couple of things on how we work.
We highly recommend to clients that Yodle set up an adversite for them. We customize our adversites specifically to maximize conversion and have consistently found that they deliver the best results to our clients. However, we do still work with some clients that prefer for us to drive traffic to their existing website.
Additionally we have thousands of clients that spend the majority of their time on a job site, so we know the importance of being able to answer calls from a cell phone. We regularly set up our tracking numbers to automatically forward to a client’s cell phone number. We provide these tracking numbers so that our clients can easily and transparently track the ROI they are receiving in their personalized dashboard.
I’d be happy to discuss any additional questions you may have about Yodle and am glad that at least you got some great marketing ideas from your conversation with us. You can contact me at rmoss@yodle.com or 212-542-5449.
Thank you,
Radley
I have been with Yodle for about 4 years now.
Over the past year & half there service. Knowledge, caring about your business has deteriorated greatly.
They do not help your business grow or increase your seo or organic ratings.
When you call & question them they become rude beat around your question.
They say one thing & do not follow thru.
They were bought out by web.com about 1 year ago no improvement.
Look else where as I now have signed up with another.
My parcel was put on a van at 9.03am then took off the van at 9.13am at the same depot they said for a security check and it never got delivered now I'm not saying its because it was a Xbox series X but it was
Yodle sucks. 3 months commitment of $750/month advertising budget, $200 start-up fee, and $69/month maintenance fee returned 1 lead, 30 total calls and emails (half of which were complete duds). I'd say that's not even near to the $50/lead that they promised me. Bottom line: don't use them unless you like being ripped off.
After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem. DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.
Hi, Ted: I’m the PR manager here at Yodle, Jessica McGinn. Thank you for sharing your feedback. We truly take pride in delivering on our customer service and I’m very disappointed to hear you didn’t have a beneficial experience. If these issues have not been addressed and if you would be open to sharing additional details, please contact me at Jessica.mcginn@yodle.com or 646-753-6362. Thank you, JM.
Listened to a high pressure sales pitch that was much longer than promised. If this service is so great why do they need a 6 month commitment? Also many of the five star reviews are bogus and right off the sales script I heard earlier today. If people truly gave 5 stars they would identify their business. Stay away.
Hi Kent - I'm sorry that you didn't have a good experience with a member of our sales team. I also want to respond to your point on reviews. Every review on this and other review sites is genuine. We're proud that we've received positive feedback from many of our customers, and try to address any issues that may be identified in negative reviews. Soliciting fake reviews is simply not anything we would ever do as a business. If you're interested in seeing more feedback about Yodle, you can visit http://www.yodle.com/success-stories.
Thanks,
Syvenna Siebert, PR Manager
646-770-8974
What a joke! Great sales people over promise under deliver. They essentially create a shell of your own website market that site and hold it hostage to keep you on the hook. Unless your company sells services that are more than $1000 than your likely just going to throw away money. No refunds given for underperformance. They pretty much do nothing. 3 phone calls all from other solicitors.
Hi Nelson – Thank you for the feedback. I'm sorry to hear you didn't have more success with our program. If you'd be open to sharing your experience, I would like to hear more from you about what happened so that I can look into it further. This type of feedback can help make sure we're further improving our product and service. It’s particularly disappointing to read your review when so many of our 50,000+ customers – including those who are selling services for considerably under $1,000 – are enjoying a significant return on investment with Yodle. If you have a few minutes, you can reach me at angelica.diamond@yodle.com or 917-728-3322.
Can't believe I allowed their sales guy to sign me up. Alarms should have gone off when he said 'if this doesn't work, you will never trust another salesperson again'. Not the end of the world but they are asking more for cancellation of the contract then it costs to stay.
Hey Mike,
Very sorry you had a poor experience, and am happy to look into this if you'd like to private message me your account details.
-Mike
After delaying for far too long, I finally answered my start-up/intake call and got started on the Yodle platform. I felt very well informed and I'm happy to keep moving forward with what will be a great opportunity.
You would think that as a lawyer who has practiced for 24 years, one would be treated somewhat respectfully by any salesperson seeking to sell fairly expensive online advertising services. Not a chance by this outfit. I was badgered and nearly berated because I did not immediately "sign on the dotted line" but instead wanted to consider my options for a new law firm. Totally bad experience. Stay away. I think these folks are basically working an ugly script in a boiler room. Sad--I was actually interested until I talked to a salesman.
Hi John – I’m sorry to hear about your experience with a member of our sales team. We expect our employees to behave with highest level of professionalism at all times and we take these complaints very seriously. If you have any more information you want to share about your experience, including the name of the sales rep you spoke with, please contact me so we can investigate further. You can reach me at angelica.diamond@yodle.com or 917-728-3322. Thank you so much. –Angelica Diamond, Corporate Communications
After 3 months and almost $1000. 00 the only requests I got were 2 from India wanting to sell me the same service. Nothing else. What a Waste of set up time and money that could have actually generated business
Hi David - I'm sorry to hear that you didn't find success with our service. If you want to share additional details, please don't hesitate to reach out to me at 646-768-3690. Best, GB.
Overview
Yodle has a rating of 4 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business and web presence. Yodle ranks 1st among Advertising sites.
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
- Visit Website
- New York, NY, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to provide feedback, we always appreciate our customers letting us know how we're doing! I'll be sure to pass your feedback along to the appropriate teams internally. If you have any additional details you would like to share, don't hesitate to reach out to me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.