Yelp

I've owned a business for 25 years. In one month sn X girlfriend was able to ( and still is) writing 50+ false reviews ( and still counting) under many different names, both male and female. I need to DAILY report them as hatred, and every day they remove them. But I'm supposed to do this every dam day because they refuse to remove my business or stop any further reviews. They literally provide a forum for harassment. To be blunt Yelp is a F'ing joke, They are criminals.

I have an online profile for my business on Yelp and have had many positive reviews left there over the years, but about 10 of them have been removed from the listing and placed on another page which is difficult to even find due to their "algorithm". After talking to a Yelp rep (they call me about once or twice a year to try to get me to advertise with them), I was told that since the reviewer in each of those cases did not click a star * rating when filling out the review, the algorithm does not find that the review was relevant and removes it from the page. What a ridiculous business practice! 10 great reviews removed because the user did not click a star rating!

I've been customer of Yelp for many years, I spend thousand in marketing with this platform every year, but the treatment with their customer is terrible. I had 20 reviews from real and happy clients simply ignored / deleted from the system. Every time I complained they said that the software takes automatically the decision to keep or delete the reviews. I don't have this problem with any other platform just Yelp the worst!
So from now on I'll give my one start every time the system deletes my real reviews. For the owner/ CEO: it's time to review your system

Typically I used Yelp to locate great "finds" when traveling... but I've come across questionable reviews lately, like HOW can someone from UT be yelping about a place in Tacoma, WA? And yet only one review in Tacoma, however several in UT? Something doesn't add up. Better yet, looking at the reviews that didn't make the "Yelp cut" are actually ok, but somehow not ok per Yelp? Used to think this was an up an up biz... sadly, I feel for the owners of small biz that have these fraudsters writing poor reviews.

Twice now when I have said "no, thank you" to advertising my small business on yelp they have taken all of my five star reviews and made them not hidden.

When confronted they claim that it's their algorithm, but based on the number of people with this exact same complaint it's obvious it is not.

Reviews that were recommended for years all of a sudden or not recommended?

It is no doubt bullying in an attempt to get you to pay for advertising to get your ranking back.

Yelp is the worst. They charged me $319 for 1 week of pay per clicks. They mislead you saying it's a $16 daily charge but it's really a MONTHLY charge. So even on days when you have zero clicks, they still charge you for $16. I am sure they would charge the maximum each month if allowed. Customer service is worthless. I have been disputing the charge and they are basically robots with no empathy. They keep saying they provided a service and will charge me. What kind of terrible company wants to leave such a bitter taste in people's mouths. I normally don't write negative reviews but Yelp deserves a 0 star review!

Same thing as everyone else is writing. I was told to take advantage of $300 in free leads and that i could cancel at by just going to Yelp Ads Page online and "End Campaign". The funny thing is that i did that in February 2018. I totally discarded it. Then on my credit card statement i see a bill from Yelp for $863 for the month of March. I had to call in and talk to someone. Funny how this time while someone was on the phone with me, i got a confirmation email that the campaign was cancelled. I called the billing department twice and it's like they have a script in front of them. No one was willing or wanting to help me.
STAY AWAY!

I only signed up for 2 days and was def not satisfied and charged $20 per click, which was def not explained correctly to me (I thought it was way less per click). So I got charged $62.67 for 2 days before it was cancelled. They suck and I got no calls at all. This is more a scam than anything - they don't explain things correctly - leading you to believe you might be charged nothing sometimes. It seems like the clicks are bull$#*! - if someone actually clicked on your ad they would probably call, but nothing. The sales rep is a liar - saying it's a great service and he'd sell it to his own family member. Bull$#*!! Don't waste your money.

I don't even know where the one star reviews came from? Im small one person company taking care of my customers directly without using any workers and I got enough reviews on yelp one star lowering my score really bad, they belong to my company! Also I have real customers complaining that they tried to review on yelp but reviews ware never displayed or accepted, Yelp is a scam campany that want money to advertise with them using their unfair tactics.

Everything they tell you to get you to sign up is a lie. There is no daily limit. There are additional charges, the fees change (of course they go up), just all around terrible. As of today, a week in, I'm at $400. Apparently you can cancel, which I did but they may be able to charge for an additional 30 days. Dangerous people. Dangerous site. Just overall terrible. If they call to list your business, tell them to suck a fat one.

Yelp is a scam my account manager "Toby"
Is a true manipulator and dishonest self serving man.
Yelp will not render help to your business.
We go to them as honest small businesses looking to serve our communities and they take our desire to be great in our communities as a opportunity to gain financially. It's horrific to say the least.
I would us obscenities to further describe my anger but I won't allow them to disturb my positivity.
The universe will definitely provide vengeance
Run people Run…