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YelpReviews 1,589

1.3
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Yelp Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily concerning its review management practices and aggressive advertising tactics. Many users express frustration over hidden reviews, perceived extortion for advertising, and a lack of genuine customer support. Positive aspects are scarce, with some customers appreciating the platform's potential for connecting with local businesses. However, the overwhelming sentiment reveals a distrust in the company's ethics and practices, leading to calls for accountability and transparency. Overall, the feedback indicates a critical need for Yelp to address these serious concerns to rebuild trust among its users.

This summary is generated by AI, based on text from customer reviews

service
373
value
343
shipping
110
returns
142
quality
321
California
3 reviews
0 helpful votes
Follow Pat Y.
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I wrote a Terminix review a month ago about what a horrible experience I had with Terminix tenting my house. Not only was I robbed (which the police thought might have been an inside job) but they damaged my roof. I only got a response after posting a Yelp review. After some negocating they promised a check. Their word is as bad as their work! It's been a month, still no check

Date of experience: July 17, 2017
Illinois
1 review
0 helpful votes
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Perma-Seal representative, Victor, came to our home today and installed a drain pipe in our window well to our sump pump. He did a very professional job and was friendly and informative. We would highly recommend Perma-Seal and their staff for any water problems.

Date of experience: July 15, 2017
Washington
1 review
6 helpful votes
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Yelp even told me we have deleted your bad review you posted about a restaurant. Then they won't let you write a new review unless you go through their app. So they want to know who wrote the review.
Terrible scam company yelp is.

Date of experience: July 12, 2017
California
1 review
0 helpful votes
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THE most unprofessional, rude, jerky, dumb "plumbing company in this area. I called and asked if they could fix my leaking toilet and was asked, "who are you?" When I said I was "someone who could give them some business and asked if they wanted an appointment was told, "how did you get my number?" I explained I had gotten it from superpages.com, I followed with "do you want to keep asking questions, or do you want some business," the jerk said, "no thanks" and hung up. I was able to find a more appreciative plumbing company and had my issue resolved.
Beware of their "attitude"... may be too successful to remember that they depend on customer reviews!

Date of experience: July 2, 2017
Missouri
1 review
0 helpful votes
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Bad service! I called to set an appointment for a camper less than a year old I bought from a relative in another state to have it checked under the one year warranty. I was up front with the lady on the phone that we were the second owner. She asked me if it was pass 30 days pass the year date when it was bought? I said no it was bought in July. An appt was set. We drove an hour and a half to get there, plus my husband took off the day. But when we got there they informed us then that the warranty was not transferable. And wanted to sell us a warranty! No I wouldn't buy anything from you ever! Not after you wasted my time and money. They have lost a customer for good!

Date of experience: June 30, 2017
California
1 review
0 helpful votes
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Used thumbtack for my wedding caterer. Turns out she was a complete scam artist who showed up to the wedding with "everything that was in the contract" she used dollar store PLASTIC silverware, for 1/2 of my party. She ruined our wedding day, and we can do nothing about it, thumbtack took zero responsibility for letting a scam artist on their site.

Date of experience: June 28, 2017
Arizona
1 review
6 helpful votes
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Yelp tells you that they print reviews that they receive fairly and that is not true. They must give the business that is being reviewed favors. They do not print the less favorable reviews on certain sites. Many reviews get put in the not recommended file for no reason. No profanity, misspelled words, or ugliness; just honest dislike. I no longer trust yelp reviews to give an honest sampling.

Date of experience: May 26, 2017
New York
2 reviews
6 helpful votes
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Be VERY careful! As soon as you list ur business, they will quickly follow up with ENDLESS calls (from different phone numbers) to get you to spend money with them. Yelp will do more harm than good for your business because ANYONE can post sometimes unfounded reviews and Yelp will make sure negatives stay on top until they coerce you to spend money with them. Also, legit positive reviews get filtered (removed) by their so called automated bot, once again hurting your business. Please, please don't get involved with Yelp. Stay away, they don't deserve a single cent from you. This shameless company needs to go out of business badly.

Date of experience: May 16, 2017
New York
4 reviews
9 helpful votes
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I will never write a review on Yelp again and deeply distrust their so-called practice
Of choosing which reviews to recommend and which to not recommend(the ones
"distrusted" by their computer. I wrote 2 positive reviews of my beloved dentist of
23 years, Dr. Meena Shah, who appears to be a victim of an organized effort to bully
Her and her practice. They placed my reviews in the "not recommended" sectiion.
Then they knocked me off of their website and would not allow me to sign in by not
Recognizing my password! I hardly ever write reviews but felt the complaints and
Cynicism exhibited in many reviews both infantile and elitist. There are 39 reviews
Counting mine but Yelp states there are 37, ignoring mine completely. Yelp is a
Ridiculous service which shows favoritism to frequent "yelpers" and doesn't mind
Ruining a small business which I myself have been using for 23 years. Yelp has
A "hipster" quality and allows bullies to gang up on a business who nitpick and
Whine. Dr. Shah is a wonderful dentist and the attacks seem personally motivated.
Since I rarely write reviews their "system doesn't trust my reviews". They show
Favoritism and cannot be trusted. I will go elsewhere to check out a business since
They are trying to appeal to the youth audience. They are not to be taken seriously
But unfortunately they can ruin a business. They make me sick! I will do a separate
Review of her practice later since I'm totally disgusted at this time.

Date of experience: April 21, 2017
Washington
2 reviews
6 helpful votes
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In a world where businesses are realizing the value of good reviews, Yelp has decided to setup rules tha hurt small businesses and help larger business that bring Yelp more revenue. Reviews are a valuable tool for making informed purchasing decisions, so when a site violates this integrity, they are no longer useful as a service. It also doesn't help that this site seems attracts people who like complaining about trivial things such as "it wasn't like my hometown's version of said restaurant, so it's a bad one."

Date of experience: April 13, 2017
California
1 review
5 helpful votes
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YELP IS FAKE
April 11, 2017

Called yelp for some guidance and was attended by a rude woman that claimed that she was customer service. I requested to know how yelp obtains and interprets reviews. She indicated that she did not know nor does any one there at Yelp.
I requested how to allow me as a business owner dispute reviews, she indicated that it can not be disputed. I advised her that other positive reviews were not showing. She indicated that the computer relies on information. Only two bad reviews and all others are positive from real clients! REAL CLIENTS! She said good luck. Sound like I have to pay to have a goo review because they transferred me to Yelp ADS...

Yelp is fake and I wont use it any more.

Date of experience: April 11, 2017
Canada
2 reviews
65 helpful votes
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Same as subject, negative reviews of people were hidden as not recommended so all I saw was lots of cheesy positive reviews. Lost a big money, been in pain and disfigured by a cosmetic surgeon, Mark E Richards Bethesda

Date of experience: April 11, 2017
Pennsylvania
2 reviews
9 helpful votes
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I'm a business owner on Yelp. I thought this was a great way to get my business out there, & I was wrong. I put my Yelp page on flyers for my clients, & one of them posted a 4 star review. This review was not published to my page as its "suspected to be fake". SO I'm immediately accused of lying basically, mildly insulting. The worst part- they constantly call me trying to get me to pay for more hits to my yelp site. I have told them more than once to stop calling me, yet the calls continue a few times a week. You also can't remove your business once its listed, so stay away & don't let anyone post your page for you. Unless you're ok with being scammed into spending money that is...

Date of experience: April 10, 2017
Pennsylvania
1 review
1 helpful vote
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Disgusting
April 4, 2017

I am an 83 year old Veteran and have been in health care at the VA for years and have patronized this restaurant in Lebanon (QUENTIN HAUS)a few times after appointments at the VA in Lebanon and have been satisfied most of the time but when we stopped in March for lunch and were charged 84 cents for 2 glasses of water and $6.65 for a 4oz burger, I was disgusted. There's no reason for a business to treat a customer a customer like this. I just left and vowed never to return again and having known a lot of friends that do the same thing I was doing... stopping for a bite to eat at the Quentin Haus in Lebanon I spread the word. They don't want our business. Just Ben!

Date of experience: April 4, 2017
North Carolina
10 reviews
28 helpful votes
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I've traveled for 37 years at 200 days a year to every state capital, i live off yelp. Its the best!

Date of experience: April 1, 2017
Netherlands
3 reviews
1 helpful vote
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No more No less
March 30, 2017

A search engine to find a business you need in the neighborhood - its no more no less than that. Cant say its outstanding or bad, it just is.

Date of experience: March 30, 2017
Australia
1 review
2 helpful votes
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Waste of money
March 28, 2017

There is a piano school in Campsie
Sydney. It is called Michelles Piano school. Please
Don't send your children there cause it is a
Waste of money and time. Teachers looks
Professional but they can't teach. Waste of time and money! Stay away.

Date of experience: March 28, 2017
New Jersey
1 review
5 helpful votes
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We started a small restaurant few months back and when my customers rate my restaurant as 5 star or 4 star... these are not displayed. When some one rates as 1 star or 2 star, they display on the top... This is not the correct way of rating any business. Yelp wants money to post good Reviews on top, WTF is this...

Date of experience: March 19, 2017
Florida
10 reviews
24 helpful votes
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Yelp just takes advantage of small business owners. They make you pay to get a bad review off the top & then the review sticks because of the way their "algorithms are set up." Google reviews are where it's at.

Date of experience: March 15, 2017
Georgia
5 reviews
12 helpful votes
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Internet Mafia
March 13, 2017

I wish we could all agree to stop using this site and stick to google for our reviews. They are a true democracy, whereas Yelp hides some reviews and won't disclose the algorithm they use to decide which reviews to hide and which to show. They basically extort small businesses and it's awful. They deserve to go out of business.

Date of experience: March 13, 2017

About the business

User Reviews and Recommendations of Best Restaurants, Shopping, Nightlife, Food, Entertainment, Things to Do, Services and More at Yelp


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Founded in 2004
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