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YelpReviews 1,589

1.3
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Yelp Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily concerning its review management practices and aggressive advertising tactics. Many users express frustration over hidden reviews, perceived extortion for advertising, and a lack of genuine customer support. Positive aspects are scarce, with some customers appreciating the platform's potential for connecting with local businesses. However, the overwhelming sentiment reveals a distrust in the company's ethics and practices, leading to calls for accountability and transparency. Overall, the feedback indicates a critical need for Yelp to address these serious concerns to rebuild trust among its users.

This summary is generated by AI, based on text from customer reviews

service
373
value
343
shipping
110
returns
142
quality
321
California
4 reviews
12 helpful votes
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Overall got good recommendations for food but the way the site works is sometimes inaccurate in its information. Not too big an issue

Date of experience: June 22, 2018
Texas
1 review
7 helpful votes
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I have 10 reviews on Yelp. 8 are 5 star and 2 are 1 star. The 2 bad ones I never did work for. Yelp will not help remove bad reviews. Yelp has oppressed all 8 of my good reviews and only show my 2 bad reviews. So when you search for me on Yelp or search engines it shows I only have 1 star reviews. Which isn't true. I am 5 star on Google, bing and Yahoo on their review boards. I have 33 with them. I have no idea what to do to resolve. It makes no since yo me to show 2 bad reviews and hide the 8 good ones.

Date of experience: June 22, 2018
California
1 review
6 helpful votes
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Don't use them
June 22, 2018

I will never spent a f-ing dime here again. Read every thing on the fine print, they do not care about anything reasonable they go by the fine print. The advertising was very minimally effective. A total waste of money. Crap customer service.

Date of experience: June 22, 2018
Florida
2 reviews
8 helpful votes
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They Suck!
June 18, 2018

Yelp is no Good. They are in business to steal your money, Worst Customer service ever. Need to get class action lawsuit going for cheating business owners out of their hard earned money, High pressure sales to suck you in. Not good business practices!

Date of experience: June 18, 2018
Alabama
1 review
0 helpful votes
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Food was good and missy clopton was a very good waitress. Third time eating there and its always good and would and do recommed them to friends
June 8 2018
Annie g

Date of experience: June 8, 2018
New Jersey
1 review
5 helpful votes
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Bloody cheaters!
June 5, 2018

These people forced you to pay money and then won't give you any option to remove your credit card on file. Each and every customer care member won't be able to help you ever. Very rude people... unethical. DONT EVER TRY YELP!

Date of experience: June 5, 2018
Texas
1 review
5 helpful votes
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Anti Business
May 31, 2018

Yelp appears to me to be anti business - its one thing for a customer to post a negative review but when it come to lies slander and defamation they do nothing to remove the post. Additionally why is that some reviews are posted while others are not. By way of example I noticed on my business reviews that negative posts on one issue were posted and counted towards the businesses ratings yet positive reviews on the same issue were removed and not counted towards the business is ratings - totally unfair.

Additionally, yelp give bad legal advice to customers that post defamatory and slanderous comments - folks yes you can be sued for posting such comments on yelp and if those comments loose you business then that is actionable. However Yelp is protected and not responsible for such defamatory comments and reviews.

Date of experience: May 31, 2018
6 reviews
7 helpful votes
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STAY AWAY
May 29, 2018

Not honest at all.
They hide any negative feedback before some one call you from yelp to advertise on yelp.
If you refused they hide most of the positive feedback

Date of experience: May 29, 2018
Texas
1 review
4 helpful votes
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Yelp sucks
May 22, 2018

I have had multiple reviews on Yelp that they refuse to post stating they have no control over reviews only a computer makes that decision. So yelp wants you to pay them to push your site and then decides that your legitimate paying clients are not good enough to leave a review. Meanwhile most of the yelper that contact you only want quotes, they never speak to anyone about the service and you never hear from them again. The system is a scam. Save your money. They will lie to you on the phone and tell how great it is working. It does not.

Date of experience: May 22, 2018
France
5 reviews
19 helpful votes
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Yelp sucks
May 14, 2018

This guy is a scammer: cia cover up... https://www.yelp.com/biz/hummel-timothy-d-law-offices-of-south-pasadena

Date of experience: May 14, 2018
Illinois
6 reviews
13 helpful votes
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If leaving a negative review for a business, be aware that Yelp is being paid by businesses to remove negative or unwanted reviews by consumers. Just another business scam. Please beware.

Date of experience: May 9, 2018
Michigan
1 review
7 helpful votes
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Yelp attracts complainers. They also do not list all reviews, only the ones they say the computer selects. If you get reviews that are too good they deny them and do not post. They say that the computer can tell which ones are true. From experience I KNOW for sure that happy customers have posted reviews but they never appear, but if a customer has a complaint they go right to the top... A very interesting policy... It is also interesting that YELP itself has a 2 star rating... Also when calling YELP's customer service, they are totally powerless... Therefore, there is NO customer service!

Date of experience: May 2, 2018
California
1 review
4 helpful votes
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Do not get sucked into Yelp's advertising scheme! They tell you that you have $100 credit, but lie about where to find all the charges adding into that amount. I canceled it with money to spare, as I thought, but they have hidden charges that added up behind the scenes! The sales persons walk you through everything, but they don't give the entire information. Just another fraudulent business! And, on top of it, the advertising didn't do a lick of good!

Date of experience: May 1, 2018
New Mexico
1 review
0 helpful votes
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Monk Central was very professional to do business with. The products are of very good quality. Sturdy, well-constructed shirts with stitching one expects to last. Printing is excellent, evenly layered (not thin and quick to peel in places), and colors are as brilliant as in the ads. The only one criticism I had (which I reported) was that different styles did not always fit the same (A long-sleeve, long tail shirt fit amply whereas a short-sleeve, shorter tail shirt fit tight.) Without a notice in the catalog, this makes it difficult to place multiple orders without undue returns. All-in-all, I will continue to do business with them and recommend them to others.

Date of experience: April 30, 2018
Florida
3 reviews
8 helpful votes
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Terrible
April 16, 2018

Stay away from them, check what rating they have for them before making a decision. Money thrown out the window is not worth working with them. If it would be possible to give them 0 stars I will do.

Date of experience: April 16, 2018
California
13 reviews
8 helpful votes
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Check out Yelp first
April 15, 2018

I usually like to check out the reviews on Yelp for new businesses. I do believe they are honest because there is always a mix of good and bad. I wonder if it true what others are saying that they use discretion on what to post.

Date of experience: April 13, 2018
California
3 reviews
16 helpful votes
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I tried to post an honest review about a shady attorney named, Arlo Hale Smith, with a past state bar record and they keep hiding my review on the "not recommended" page. I guess Yelp didn't receive the memo regarding congress passing the Consumer Review Fairness Act which makes it illegal to not post honest reviews from consumers. Also, they don't have contact telephone numbers. Only telephone numbers for ad sales. Interesting...

Date of experience: April 11, 2018
North Carolina
2 reviews
13 helpful votes
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Same thing as everyone else is writing. I was told to take advantage of $300 in free leads and that i could cancel at by just going to Yelp Ads Page online and "End Campaign". The funny thing is that i did that in February 2018. I totally discarded it. Then on my credit card statement i see a bill from Yelp for $863 for the month of March. I had to call in and talk to someone. Funny how this time while someone was on the phone with me, i got a confirmation email that the campaign was cancelled. I called the billing department twice and it's like they have a script in front of them. No one was willing or wanting to help me.
STAY AWAY!

Date of experience: April 9, 2018
Colorado
1 review
6 helpful votes
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I wrote short, concise, accurate review of my experience with a business Colorado Veterinary Services. Yelp however pull the review because it was negative to the business, claiming that it was "too short."

Clearly Yelp only wants positive reviews so that it can get more business from the businesses being reviewed.

Date of experience: April 6, 2018
Arizona
9 reviews
35 helpful votes
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Ohhhhh, the irony!
April 4, 2018

Well. My first encounter with Yelp was through a company. Yelp wanted our business. We thought $350/MONTH for their services (it was never very clear what those services were until we turned down their aggressive offer and sales tactics) was pretty steep, so we respectfully declined... over and over and over again.

BEFORE YELP EXTORTION ATTEMPTS: we were seeing a good balance of reviews on our site, and really didn't see a need for the "service."

DURING YELP EXTORTION ATTEMPTS: I was harassed by salespeople on a daily basis, pressuring me to buy in. One person tried to educate me about my audience, and I had to correct some seriously skewed "data" he was spewing. That didn't go over well.

AFTER YELP EXTORTION ATTEMPTS: Amazingly, after I literally had to block calls from the salespeople, ALL of our good reviews were hidden and ALL of our bad ones brought to the front. Yelp blames it on "the bot! The bot did it! There's NO bias! We swear!" Yep. I'm pretty sure those noses don't fit in compact cars any more.

We started taking screenshots of hidden customer reviews and post them into our newsletters to thank customers for taking the time to write those reviews. We posted the good and the bad, because they're all valuable. Even more valuable when you can actually see them.

IN ADDITION, all of my own personal reviews on my own account (they knew my name, after all) disappeared from sight. Permanently. I had some really good reviews of some small businesses and they just magically disappeared after being there, many of them, for years. New reviews, old reviews, all gone. Poof.

So, in short, if I want to find out a restaurant's reputation or a company's cred, I look for google reviews. I don't trust Yelp to do anything but make me Yelp in pain.

Date of experience: April 4, 2018

About the business

User Reviews and Recommendations of Best Restaurants, Shopping, Nightlife, Food, Entertainment, Things to Do, Services and More at Yelp


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