• YBY Boxes USA

Overview

YBY Boxes USA has a rating of 4.76 stars from 118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YBY Boxes USA most frequently mention customer service, high quality, and custom packaging. YBY Boxes USA ranks 36th among Printing sites.

  • Service
    58
  • Value
    58
  • Shipping
    58
  • Returns
    55
  • Quality
    58
Positive reviews (last 12 months): 100%
Positive
11
Neutral
0
Negative
0
8
See all photos

What reviewers want you to know

Positive highlights

  • Great selection for custom boxes, material and prices, but most of all amazing customer service.

Critical highlights

No critical highlights yet

How would you rate YBY Boxes USA?
Top Positive Review

“Boxes were of excellent quality, and the printing was crisp and clear.”

Donald B.
3/5/24

As a startup, I needed custom bakery boxes to launch my product, and YBY Boxes came through for me in a big way. Not only did they offer a wide range of customization options, but they shipped my boxes in time just before the launch of the event. The boxes were of excellent quality, and the printing was crisp and clear. Thanks to SAM at YBY Boxes, my product presentation was top-notch, and I received many compliments on the packaging. I'll be back for more as my business grows!

Top Critical Review

“WORST COMPANY EVER”

Valerie B.
11/29/21

CAUTION! SCAM! DO NOT GO TO YBY. Ashton Jones, Brandon Smith and Andy and Harry are the worst associates you can interact with. They have been promising me a refund since JUNE! I reached out to them in March 2020 to do packing boxes for my company. I was asked to pay upfront immediately so I paid 1/2 upfront. Since then they have delivered the wrong boxes. They promise "eco-friendly" and "biodegradable"' but you get the product and it's cheaply made with multiple printing errors, including smeared ink, scratched/damaged boxes. The outside covering for the boxes was peeling off and looked bad. NEVER SENT US SAMPLES like they promised. When you call to even talk to someone about what is going on they send through so many different associates. It's very frustrating and unprofessional. I have 100's of chain emails talking about design and printing prices to one associate and they just drop you like you're nothing. Paid over $2,200 and have not received anything I can use. I have now been trying to receive a refund that Ashton Jones, Brandon Smith, Harry and Andy have all promised me for 8 months now. They never call you back and make promises they never intend on keeping. DO NOT GIVE THIS COMPANY YOUR MONEY! Their business says they're in Delaware but they refuse to tell you who's in charge and how to speak to management. I recommend everyone to report them to the Delaware Fraud and Consumer Protection. I attached the emails from the "managers" Brandon and Ashton Jones that claim they would send me a refund and now they just avoid my calls because they're either "in a meeting", "already left the office" or "on sick leave". They have so many excuses it will keep you occupied for months. Even if you leave a message everyday it will never be returned! Save your time money and business and DO NOT USE YBY!

Reviews (118)

Rating

Timeframe

Other

Reviews that mention popular keywords

custom boxes (17)
Thumbnail of user donaldb2006
1 review
0 helpful votes
March 5th, 2024

As a startup, I needed custom bakery boxes to launch my product, and YBY Boxes came through for me in a big way. Not only did they offer a wide range of customization options, but they shipped my boxes in time just before the launch of the event. The boxes were of excellent quality, and the printing was crisp and clear. Thanks to SAM at YBY Boxes, my product presentation was top-notch, and I received many compliments on the packaging. I'll be back for more as my business grows!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacks2221
2 reviews
0 helpful votes
January 9th, 2024

YBY Boxes USA has been a game-changer for my business. Their custom packaging options allowed me to create a unique and eye-catching design that perfectly represents my brand

Service
Value
Shipping
Returns
Quality
Thumbnail of user dustinf134
1 review
0 helpful votes
February 1st, 2024

YBY Boxes USA provided excellent service from start to finish! The team was incredibly responsive and assisted me in finding the perfect packaging solution for my products. The quality of the boxes was top-notch, and the printing was flawless. I highly recommend YBY Boxes USA for all your packaging needs!

Service
Value
Shipping
Returns
Quality
Thumbnail of user simons472
1 review
0 helpful votes
November 16th, 2023

The most fascinating thing about YBY Boxes is the quality of the packaging boxes. I have been working with them for the last three years. They never missed to chance to impress their customer with top-notch packaging boxes at the most reasonable prices. Highly recommended.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelam2501
1 review
0 helpful votes
October 23rd, 2023

We were trying to rebrand our packaging by incorporating some new color schemes and styles of boxes. Talked with Sam who not only listened to our requirements but also helped in providing the right packaging for our products. Sam is a real asset to the company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user howardb455
1 review
0 helpful votes
July 27th, 2023

Overall a great packaging company that provided me with free shipping, free design assistance, and delivery on time. I was really thrilled by the quality of the boxes and customer service in particular. Highly recommended for getting hassle-free packaging!

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelam342
2 reviews
2 helpful votes
June 21st, 2019

YBY Boxes was not fast as we expected them to be. Boxes were good and customized accordingly but late delivery made us slowing down the whole process.

Thumbnail of user deliaa45
1 review
0 helpful votes
March 21st, 2024

I was worried about finding custom packaging that wouldn't break the bank for my small hair extension boutique. YBY Boxes USA offered a variety of options at reasonable prices. The boxes I chose are simple yet elegant, and they definitely elevate the presentation of my products. So happy I found them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user fordh34
1 review
0 helpful votes
September 5th, 2023

The most top quality packaging boxes I ever ordered in my life. Thanks to YBY Boxes USA for their wonderful effort.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bertj30
2 reviews
0 helpful votes
May 15th, 2023

What does a person need more? The User-friendly website, delivery on time, excellent quality of packaging boxes, and customer service were great. I'd like to work with YBY Boxes again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelaj1392
2 reviews
0 helpful votes
October 3rd, 2023

We order two different types of boxes and communicated with Sam to delivered the order. He was incredibly patient to listen to our requirements and crafted the boxes with trendy designs. Thanks Sam to provide the high quality custom packaging boxes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tabithag62
1 review
0 helpful votes
February 18th, 2023

I would give them 10 Stars just not because they create boxes but for the way they treated me, I am impressed with their dealings. Sam is the person who assisted me every step of the way until I received my soap boxes on my doorstep. I will recommend them to others and will come back for another order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ferrisa5
1 review
0 helpful votes
August 17th, 2022

The response from our customers was great! We used these beautifully designed boxes to package our product and it was a big hit at the market. We are so happy with the service we have received from this company, that we have decided to become a regular customer. I would recommend this company to anyone looking for superb quality and great service!

Service
Value
Shipping
Returns
Quality
Thumbnail of user natashat128
1 review
0 helpful votes
April 18th, 2022

We loved YBY Boxes's creative Kraft packaging. Not only is the design creative and colorful, but it's also made of recycled material and is easily re-usable. Highly recommended to all.

Service
Value
Shipping
Returns
Quality
Thumbnail of user henryf216
1 review
0 helpful votes
February 7th, 2022

YBY Boxes is amazing. Sam got a friendly voice when i called, he was extremely helpful and went an extra mile to answer my all questions. My order came very fast and as ordered. A++ company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user arthurs499
2 reviews
0 helpful votes
May 17th, 2022

I am so happy with my order from YBY Boxes. I just received my first batch of boxes and they are exactly what I was looking for. The quality is excellent, and the boxes arrived exactly when David said they would. He was very attentive to any questions or concerns I had. I will definitely be a regular customer!

Service
Value
Shipping
Returns
Quality
Thumbnail of user valerieb577
1 review
0 helpful votes
November 29th, 2021

CAUTION! SCAM! DO NOT GO TO YBY. Ashton Jones, Brandon Smith and Andy and Harry are the worst associates you can interact with. They have been promising me a refund since JUNE!

I reached out to them in March 2020 to do packing boxes for my company. I was asked to pay upfront immediately so I paid 1/2 upfront. Since then they have delivered the wrong boxes. They promise "eco-friendly" and "biodegradable"' but you get the product and it's cheaply made with multiple printing errors, including smeared ink, scratched/damaged boxes. The outside covering for the boxes was peeling off and looked bad. NEVER SENT US SAMPLES like they promised.

When you call to even talk to someone about what is going on they send through so many different associates. It's very frustrating and unprofessional. I have 100's of chain emails talking about design and printing prices to one associate and they just drop you like you're nothing. Paid over $2,200 and have not received anything I can use.

I have now been trying to receive a refund that Ashton Jones, Brandon Smith, Harry and Andy have all promised me for 8 months now. They never call you back and make promises they never intend on keeping. DO NOT GIVE THIS COMPANY YOUR MONEY!

Their business says they're in Delaware but they refuse to tell you who's in charge and how to speak to management. I recommend everyone to report them to the Delaware Fraud and Consumer Protection.

I attached the emails from the "managers" Brandon and Ashton Jones that claim they would send me a refund and now they just avoid my calls because they're either "in a meeting", "already left the office" or "on sick leave". They have so many excuses it will keep you occupied for months. Even if you leave a message everyday it will never be returned! Save your time money and business and DO NOT USE YBY!

Products used:
THERE PRODUCTS ARE CHEAP.

Service
Value
Shipping
Returns
Quality
Thumbnail of user larryh1137
1 review
0 helpful votes
April 27th, 2022

When I contacted Emma at YBY Boxes to inquire about custom bakery boxes and paper bags, she responded to my inquiries quickly. She was able to expedite our order so that we would receive our custom boxes before the date that I needed in urgency. Our custom bakery boxes and paper bags exceeded all of my expectations. I was very impressed with their exceptional customer service, which included answering all of my questions in a clear and friendly manner for someone with little experience using custom packaging products. If you decide to use YBY Boxes, you will not be disappointed!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kennardw1
2 reviews
0 helpful votes
July 7th, 2022

Love these boxes! I have been using YBY Boxes USA for several years now and am never disappointed. The quality is great, service is reliable and shipping is fast. I use these for packing handmade jewelry and other small items. Everyone loves receiving a gift in one of these boxes, it personalizes the gift and makes it more special.

Thumbnail of user billc664
1 review
0 helpful votes
July 28th, 2020

Do not buy anything from this company. I paid for a product I never received. They said it would be here a week ago 7/21/20 still haven't received it.
I keep getting the run around by their company. Stay away from buying here.

Thumbnail of user sarahr1732
1 review
0 helpful votes
October 26th, 2022

The boxes are perfect. They shipped really quickly and the price was unbeatable. Thanks for all your help! And for being so responsive to my questions prior to ordering. Will definitely use you again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sebastiand78
1 review
0 helpful votes
October 18th, 2022

I had a great experience with this company. I needed to order some custom paper bags at a great price, but I was unsure of the quality of the product given the price I was quoted. The salesperson Wayne on the phone was polite and very helpful, and assured me that if I was not satisfied with the quality of their product, then they would give me my money back or send me a different quality of bag at no extra charge. They even checked in with me after they shipped my order. I would definitly be order again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user edeng25
1 review
0 helpful votes
May 7th, 2021

Great Quality of Custom Boxes, Quick Delivery. I would love to work them again in future. Thank you so much David for the quick service.

Service
Value
Shipping
Quality
Thumbnail of user tristonb13
1 review
0 helpful votes
April 13th, 2023

I've been buying custom printed boxes from these guys for a while now, and I couldn't be happier with the service I've received. The boxes are always top-notch, the prices are unbeatable, and the customer service is exceptional. Highly recommend to all!

Products used:
Packaging Boxes

Service
Value
Shipping
Returns
Quality
Thumbnail of user rafaelh98
0 reviews
0 helpful votes
June 23rd, 2022

David is very accommodating. Great response time and the design team is incredible. I can't believe how fast they are! If you are looking for a great box provider, I would recommend YBY Boxes.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Business History

We are presenting our proficient printing and packaging services to manufacture custom boxes which duly help in enclosing and protecting your retail products for distribution, storage and sale purpose.

Company Representative

Thumbnail of user sarahj237
Sarah J.
Marketing Manager
I am the marketing representative of YBY Boxes. Directing Marketing campaigns and teams are included in my core responsibilities. To get more information about YBY Boxes, Contact me via social media links or Call at given Phone number.

How do I know I can trust these reviews about YBY Boxes USA?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about YBY Boxes USA?