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XNSPY

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New Jersey
2 reviews
5 helpful votes
Follow Kandy W.
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We purchased this product for my teen daughters phone yesterday. We jumped through all of the hoops to get the account set up and then completed the set up which was a bit tedious because of iphone security now a days. The app stated that it found a new backup and that the data had been uploaded, however, we could not see any log of calls or text messages. I sent in a support ticket, my ticket was replied to and closed referring me to the feature list. I was perfectly aware of the available features so this was response was not helpful. I waited again for today's data to come in to the app. This never happened so I submitted another support ticket which the response was that with my version call recording was not available. My ticket never said anything about call recording, again I know what features were supposed to be available with the version that I purchased. I asked for a refund because the application was not working as expected and the support experience has been horrible. I received another reply stating that today's data shows uploaded, it still wasn't showing, and that if I still wanted to cancel I would be subject to the partial refund policy. I literally NEVER got what was paid for. This company has no phone number anywhere on their site, the only way to communicate with them is through support tickets. I am still waiting to here about my refund but I would HIGHLY recommend staying away from this company! Bad experience all the way around!

Date of experience: April 1, 2019
Katie F. XNSPY Rep
over a year old

Dear Kandy,
We really apologize for the inconvenience you had. As a company, we have mentioned every term in detail on our website so that our customers can get to know every detail on our website before making a purchase. Our customer support is also available 24/7 for the guidance.
Thanks

Indiana
1 review
5 helpful votes
Follow Nelson S.
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I thought this would be an awful app, but well, it's not and I love that about it. I really liked its ambient recording feature. Would definitely recommend this!

Date of experience: October 12, 2018
New York
1 review
8 helpful votes
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Not finding any issues
November 27, 2018

A real tool to spy on your partner. 100% discreet and lots of features. It also provides you with ease to go through the app and customize the features you want it to be.

Date of experience: November 27, 2018
Ukraine
1 review
0 helpful votes
Follow Ken Z.
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App is garbage.
-They advertise on blog posts that it works on snapchat. It doesn't. It isn't even an option.
-advertises that it records the surroundings. The reality is that it only does so when the phone is unlocked. So if you send a command to record at say 2pm for the maximum (30 minutes) but the phone isn't being used, it doesn't record at 2pm. It will record the next time the phone is unlocked. So if you think your going to catch your spouse cheating by recording the deed while their phone is in the room, that's not happening.
-advertises that it records calls. It doesn't. It has recorded maybe 5% of the calls made on the phone.
-it does allow you to see and download videos and photos stored in the phones gallery only. The problem is this: They are at low resolution and any media that isn't saved to the gallery (photos/vids attached to messaging apps aren't accessible.
-one thing it does seam to do reliably is record call meta-data and texts on the phones native sms app. However if the user utilizes any other SMS app (signal for instance) none of that is collected/accessible.

Summary, this app does maybe 10% of what they promise. Definitely not worth it.

Date of experience: August 23, 2020
Hong Kong
1 review
5 helpful votes
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More Power to you
January 26, 2018

You are empowering parents digitally and we are indebted to you for that. Its high time that parents use monitoring tools to check what their kids are up to in their special world.

Date of experience: January 26, 2018
Texas
1 review
5 helpful votes
Follow T R.
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SCAM
February 5, 2020

DO NOT FALL FOR THIS. A complete scam and horrible people. They take your money and then give the run around hoping you won't reapond. You cant ever talk to a person only chat and email. It is crap!

Date of experience: February 5, 2020
California
1 review
3 helpful votes
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STAY FAR AWAY
September 7, 2018

1) The app speed is way too slow. Takes a long time to show.

2) The email isn't listed (when there are emails). They claim all emails will show up.

3) The text messages shows (some) on the recent text field but if I go to the phone logs for texts it shows the latest (but only shows messages from yesterday) and the texts from today are not even showing. They claim all texts will show up.

4) I recorded surroundings and cannot find it in the phone surround recording page. It says no records. They claim you can record surroundings and then listen to them.

5) The call recording is empty when there are clearly calls and voice mails left. They claim you can hear all incoming and outgoing calls.

6) The Internet history is blank when it should not be. They claim you can see all internet history.

7) Kept getting an error on login that said OVER_QUERY_LIMIT and locked up the main page.

I had it installed 1 day for testing purposes and it failed pretty much across the board. Then I asked for a full refund and they said no full refunds and I can get half. UHHHH NO. Your software doesn't work. I will get a full refund. But I am tried of dealing with them and just going to contact my credit card and file a fraud and let the CC company handle it. Utter rip off. They sell you something that doesn't work and then won't refund you? I smell a class action lawsuit.

Date of experience: September 7, 2018
New York
1 review
1 helpful vote
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Good App with A Lot of Features
December 21, 2022

I have used XNSPY for two months and all the features it provides can be useful in multiple scenarios. I haven't had any issues with the app and it also removes any bugs with new updates.

Date of experience: December 21, 2022
Japan
1 review
3 helpful votes
Follow Jerry K.
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Best monitoring that always gives accurate results. This team made me happy I was given access to my kids location from a country apart

Hackers Phone Cloning. C om

Date of experience: October 24, 2020
Denmark
1 review
0 helpful votes
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The app performs well but i think that allowing more phones on a single subscription should be made possible. It would make things easier for people like me who are monitoring 3-4 devices.

Date of experience: January 21, 2023
GB
1 review
4 helpful votes
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Satisfied!
June 1, 2017

The app is pretty cheap when you compare the $350 you need to pay for a similar app. Although, there are some issues with the app like it lags and the refund policies arent very sound.

Date of experience: June 1, 2017
Romania
1 review
0 helpful votes
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Not what they say it iis
September 24, 2019

I have purchased a 3 month subscription but I would not recommend this app on Android, here are the pluses and just some minuses (as I experienced them), however the minuses are of a greater importance than the minuses:

+ fast installation, fast replying customer service, location tracking is accurate (when it works, haha!);

- whatsapp/facebook logging is a joke, you can only see some typed words, but not to whom or from who, and not all the conversation, so it's useless!
- at least for me, I had to install the app every 2-3 days, as it stopped monitoring everything after a couple of days (customer service tried to say that the phone must have not been connected to internet, but it was all the time!)
- some calls are being recorded, some are not (random choice?!)
- remote control/record surround feature works from time to time, not always, and not recording the amount of minutes you set (for example, you set 25 minutes for recording, and it records 5, or 2, or 18 minutes, like it has a mind of its own, rarely it records the exact amount of minutes you input)

All in all, sorry but I would not recommend it.
My email address for purchase proof: *******@yahoo.com

Date of experience: September 24, 2019
Mexico
1 review
13 helpful votes
Follow Alexander S.
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Mi hijo se metió en serios problemas en las redes sociales. Aunque rápidamente se dio cuenta de su error, yo estaba profundamente angustiado como padre. Después de una sesión de asesoramiento, decidimos controlar el uso de su teléfono. Gracias a XNSPY, pude bloquear aplicaciones y monitorear su tiempo frente a la pantalla, ayudándolo a evitar más problemas y mantenerse seguro en línea.

Date of experience: August 22, 2024
GB
1 review
0 helpful votes
Follow Tobby M.
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So things you will be able to do is:
See some of the keystrokes (not all!)
Most or almost all of websites (not sure about incognito, seems to work, sometimes doesn't, tested myself).
Although they claim that you can see viber, kik's and what not, but they do not work, you will be able to see that on keylogger, because it picks up input on viber, but on viber section you won't see a thing.
Keylogger will locate only inputs in google (not all, for some miraculous reasons) and some in viber...
But most disappointing was the fact that a person with miniscule tech education (that had 0 clue about this program and couldn't have in any possible way), manage to detect that there's "some sort of virus", google antivirus, install it and from then on no detections whatsoever, literally last line says "antivirus for android" on google search. So then xnspy does something, shows up somewhere (and this is for very, very regular and simple user), but either pop ups or whatever it is, that the person gets irritated by and then will try to install antivirus and that'll be the end of it.
Paid for 3 months, got out of it 1.5 week.
Disappointing, to say the least.
I'll give one star that it works, at least somehow, and you are able to get something... while others where straight up disappointing and didn't even work.
And another star for design, bit outdated, but not too much, modern enough and looks nice. While others where like back to 2000s.

Date of experience: September 28, 2021
Maine
2 reviews
3 helpful votes
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SCAM SCAM SCAM
April 23, 2019

HORRIBLE SERVICE. I SEARCHED FRIST THEN CONTACTED THEM IN REGARDS TO MT DEVICE BEING COMPATIBLE AND WAS TOLD YES AFTER GIVING THEM MAKE AND MODEL. AFTER 3 DAYS OF UNINSTALLING, REINSTALLING, WAITING FOR HOURS TO GET THE SERVICE I KEPT GETTING THE RUN AROUND. FINALLY AFTER DEMANDING MY 59.99 BACK FOR NO SERVICE THEY KEPT IT ALL THEN TOLD ME THE DEVICE WASNT COMPATIBLE. THERES NO NUMBER TO CALL. BASICALLY THEY ARE A SCAM WHO SCREWS PEOPLE OUT OF MONEY. STAY AWAY. FIND BETTER SERVICE

Date of experience: April 23, 2019
Pennsylvania
1 review
3 helpful votes
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Big scam
December 15, 2020

I tried this and never worked i tried so many times followed all the instructions and never worked on my iPhone 8 its a waste of money i would rate this negative stars. They wouldn't refund me

Date of experience: December 15, 2020
Germany
1 review
1 helpful vote
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Inspired
September 1, 2015

I am pretty inspired by this app. Though there is so much that i would love to see from a smartphone monitoriing app, xnspy is closest to what i have imagined. Thumbs up xnspy

Date of experience: September 1, 2015
1 review
4 helpful votes
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There was no way for me to find out who my $#*! partner was humping. Xnspy gave me so much to screw him up. Oopsie! But thank you, Xnspy, for making my life easier.

Date of experience: November 5, 2018
Netherlands
1 review
1 helpful vote
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Works for me
May 11, 2015

It's a good app. I like that how i can control the features and toggle them on/off at my choice. My favorite monitoring feature is geofencing. Now my kid doesnt sneak out like before at night

Date of experience: May 11, 2015
Canada
1 review
1 helpful vote
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A Good Parental Control App
December 19, 2022

I used it for my kids and found it very helpful. Especially app blocking feature is awesome. Some time the app took time to upload the data to dashboard but overall i am happy with the app.

Date of experience: December 19, 2022

Overview

XNSPY has a rating of 3.7 stars from 439 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media and location tracking. XNSPY ranks 2nd among Surveillance sites.

service
89
value
86
shipping
51
returns
77
quality
86
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113 reviews