Kandy W.

We purchased this product for my teen daughters phone yesterday. We jumped through all of the hoops to get the account set up and then completed the set up which was a bit tedious because of iphone security now a days. The app stated that it found a new backup and that the data had been uploaded, however, we could not see any log of calls or text messages. I sent in a support ticket, my ticket was replied to and closed referring me to the feature list. I was perfectly aware of the available features so this was response was not helpful. I waited again for today's data to come in to the app. This never happened so I submitted another support ticket which the response was that with my version call recording was not available. My ticket never said anything about call recording, again I know what features were supposed to be available with the version that I purchased. I asked for a refund because the application was not working as expected and the support experience has been horrible. I received another reply stating that today's data shows uploaded, it still wasn't showing, and that if I still wanted to cancel I would be subject to the partial refund policy. I literally NEVER got what was paid for. This company has no phone number anywhere on their site, the only way to communicate with them is through support tickets. I am still waiting to here about my refund but I would HIGHLY recommend staying away from this company! Bad experience all the way around!