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XNSPY

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Australia
1 review
8 helpful votes
Follow Rur D.
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IT does not do anything magical, just compare backups and give the gap, just cheap rubbish!

And talk about a refund after on 2 hours of use... they are just a cheap backyard operation that will not part with any money paid!

Do not buy... Do Not buy

Date of experience: April 2, 2017
Oklahoma
1 review
1 helpful vote
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Location tracking
January 18, 2023

Have had app for probably 2 1/2 years. And just 1 day the location tracking just completely quits working. They said it was because I did an update on the phone and that the tech people are working on it. But that's been some where around 8 or 9 months ago and it still doesn't work. Also just out of the blue the phone call recordings completely quit working as well. I haven't EVER been able to see ANY out going sms text messages nor any MMS text messages. Ever. But i never could get a straight answer as to why I can see SOME of the incoming SMS messages but NONE of the outgoing texts.

XNSPY attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 19, 2022
Florida
1 review
0 helpful votes
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Switched from mspy
December 27, 2022

I was using mspy previously but wasn't happy with its tracking. FB messages were not being shown nor it tracked the location properly. So I decided to switch to Xnspy and I'm happy with the results so far.

Date of experience: December 27, 2022
New York
1 review
10 helpful votes
Follow Jenny W.
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I am glad to finally find an app that doesnt require me to jailbreak the iPhone that I want to monitor. Xnspy is better than all the apps that claim you need not to jailbreak the device for monitoring. It supports advanced spying. You can monitor WhatsApp, Facebook, text messages, calls and a lot more without comprising the warranty and security of your iPhone. And all this comes at the price of just $8.33 a month!

Date of experience: July 12, 2018
Pennsylvania
1 review
3 helpful votes
Follow C K.
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This company claims to provide real time monitoring which in these crazy times would give any parent a sense of relief; however, it is complete BS. I got no data at all. And when I contacted them they sent me a things you should know before you buy link saying that it clearly tells you that it just pulls data from iCloud backup. Except you can't find that link from the main website. The website is completely misleading and says 100% satisfaction guaranteed but they were quick to mention that doesn't mean a full refund. They offered me 30% (I had it less than a week and got NO data). I argued the website says 50% and they gave me that but seriously this is a scam company. DO NOT BUY! They promise to help you protect your children and then steal your money. I hope they realize karma is a b*tch and what goes around comes around. I am reporting to BBB

Date of experience: March 27, 2020
Pennsylvania
1 review
7 helpful votes
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SCAM!
January 15, 2017

Complete scam! DO NOT TRUST OR PAY ANY MONEY! They still will not refund me after I told them their software does not work on iPhone 7! Scam scam scam- 3 days for them to reply and only offer 50% refund. Though they say they're 100% customer satisfaction! Bull$#*!! *******@gmail.com happy to give any and all more details of this fraudulent company

Date of experience: January 15, 2017
Illinois
1 review
5 helpful votes
Follow Dorett S.
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I have tried and tested XNSPY and I want to let all users know it works how it's promised. They don't have its trial version but the live demo provides you all the information you would like to know about this app. It's features like SMS & call monitoring, location tracking, remote control are commendable.

Date of experience: August 13, 2018
New York
1 review
4 helpful votes
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App didn't work on the cell phone i had, even if on the website it says the phone is compatible. I talked to several agents and with the first 4 agents the time cut off in the middle of the problem, so i had to repeat everything all over again. Then i had another agent that tried to help and after 4 hours she wasn't able to install that app on the phone. She told me, i'm opening a ticket and a technician will contact you. 6 days passed, no one called, or email or anything. I called to get a refund and you get 50%, even if you are not able to install the app. This looks like a scam. If the company if so confident about the product, it should refund the 100% when the app has not been used.

Date of experience: October 14, 2020
Pakistan
1 review
7 helpful votes
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Let's be honest
December 9, 2020

It's hard to wrap my head around the sales copies of these spy apps. All of them claim to be the most powerful spyware and all of them have enthralling and long webpages. If there was any spy app that seemed reasonable to me, it was Xnspy. Luckily, the service itself is satisfactory too. You have to stay in contact with their support because of the dynamic nature of the service but they do listen to you if there is any hiccup.

Date of experience: December 8, 2020
Alabama
1 review
2 helpful votes
Follow Nookie J.
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I purchased XNSPY back in November 2019 and must say it worked well in the beginning. The calls were being recorded and the text messages were coming through. The only complaint in the beginning was that all of the text messages from the target phone was not being uploaded on the dashboard. Support will respond within 24 hours but they all will say the same thing and really do not solve many of the problems that you have. Since February of 2020, XNSPY no longer is able to play recorded calls. The app will record the call but you cannot hear anything. At the moment, it is a complete waste of money and I will cancel my subscription if the company doesn't find a way to for me to hear the recorded audio.

Date of experience: May 12, 2020
Switzerland
1 review
1 helpful vote
Follow Aldrich A.
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I came across XNSPY when I was searching for spy apps to monitor my son. Im not active on social networking sites so I dont know much about my sons online activities. Plus, hes also blocked me from Facebook and Instagram so that I remain unaware of whatevers happening in his life. XNSPY has helped me monitor my sons Instagram, Facebook messenger, and WhatsApp. All I have to do is view the control panel for any information regarding my son. I can even look at all his chat conversations, photos, and videos hes been posting on Instagram. And tell you what, I was quite relieved to see my son was not engaged in any unusual activity.

Date of experience: February 8, 2017
Greece
1 review
0 helpful votes
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Xnspy
December 30, 2020

Today after 2 hours deal because the problems with app still excist they confirmed to me that they will proceed to my refund of my purchase (40%). JANE ALVIN from the customer support is the only person who recognize and paid attention to my problem. Hope to keep it!

Date of experience: December 30, 2020
RU
2 reviews
0 helpful votes
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Good start
March 18, 2015

I think it was an okay app, but there were a few things i would change. For example, there is no notification center. Yeah you get notiifactions, but it would be nice to have a notif center, too. Secondly, what is up with the way the messengers are all stacked up. It makes navigation difficult. Other than than, it is pretty decent and worth the money.

Date of experience: March 18, 2015
Pakistan
1 review
9 helpful votes
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I am certainly not good with using technology and I had my doubts when I first planned to use Xnspy for monitoring my kid. But I must say the support team made it super easy for me to start using Xnspy. They installed the app for me on my sons Android phone. I mean, nobody I know is offering such great support. The app itself was super easy to use, even for a non-techie.

Date of experience: June 1, 2018
Missouri
1 review
0 helpful votes
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Don't waste your time
November 9, 2020

This company will do what ever it takes to screw you out of your money. On top of having to shut off your antivirus. If you are unwilling you only get 50% refund... and they will do anything they can to try to screw you out of it. Spent hours just trying to get hald of my money back. Customer support will make you feel like a worthless piece of trash.

Date of experience: November 9, 2020
Australia
1 review
3 helpful votes
Follow Ray o.
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Can't possibly imagine anything worse than this product and company service.

GPS error gap 10+ meters.
Normal cellphone records takes more than 40 hours to update to dashboard.
Most small records didn't update after 2 days.
App messages: records needed a rooted device, usually cost extra, does not specify cost extra. Does not give detail instruction on installation and the risk of BRICKED device.
Rooted device software crash with their spy app, made device lag 10~20seconds.
States app hidden invisible, but we can see it in plain sight just by opening application manager, easier to use an old anti-spyware app to delete it under 10 seconds.

Worse of all, denial above unreliable features, denial refund, intentionally drag email content to passing their 10th day of full refund.

Brief: not working, lots errors, poor service

Date of experience: January 5, 2016
India
1 review
12 helpful votes
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Bad Product
May 14, 2022

I searched for spy apps and a lot of Google sites had reviews of XNSPY. It turns out Frugal on the pricing side as well. Excited I went and purchased the subscription.

Its a REAL REAL BAD DEAL!

1. Android Ph calls are not recorded
2. No whatsapp call recording
3. Remote Mic option doesnt give real time feedback. It creates the file and take its own sweet time to upload on the site. There is a lag of 4-5 hrs
4. Taking remote scrnshots means the phone needs to be rooted
5. Location is real slow and updates after 10 min!

Some of these are available in free softwares so why pay for a lousy product which hasnt gone any development in last 4 years?

Date of experience: May 14, 2022
Canada
1 review
5 helpful votes
Follow Jen K.
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Okay, not to sound dramatic or anything. And no, it doesn't have to do with a cheating partner either. I am a mother of a teenage girl who has always been bubbly and popular, but over the past few months I noticed a few changes in her and she just wouldn't let me help her. She wouldn't share anything. As a mother, it is extremely difficult seeing your little-girl-who-shares-everything to grow into this tight-lipped person. So, as a last resort, I used Xnspy and thank god I did. Turns out she was being bullied by a group of students from her school regarding her sudden growth spurt and the apparent physical changes. Things were getting out of hand. If I hadn't intervened timely, my daughter would have done something drastic.
I would surely recommend all parents to have this app on their phone's kids. They won't always tell you the emotional battles they fight while growing up.

Date of experience: April 30, 2019
France
1 review
3 helpful votes
Follow ronan C.
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Be careful, it didn't work for me with and Iphone 6s 13. 1. 3: I had no data except for Contacts and Photos. I tried a lot of things with their chat support.
In the end, it still didn't work and even if we were in the 10 days trial, I only have a 50% refund (I hope I will get this refund).
So even when the problem doesn't come from you, you only get a max 50% refund.

Date of experience: February 23, 2020
Australia
1 review
12 helpful votes
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Hello Katie,
This software was initially really good however of late it hasn't been the same. Information not uploading and details of location as such not described as previously. I renewed 3 months this morning and now no data is uploading. It has been suggested that I reinstall which is a little hard at times. I already reinstalled once in 2018. Setting have been refreshed almost every second day however has ceased this morning. Would someone please assist with remote installation? URGENT thank you xo

Date of experience: March 24, 2019

Overview

XNSPY has a rating of 3.7 stars from 439 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media and location tracking. XNSPY ranks 2nd among Surveillance sites.

service
89
value
86
shipping
51
returns
77
quality
86
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113 reviews