WeddingWire reviews

Sean is fantastic! We are new in the Wedding Wire network and he helped us much to create step by step our profile, improve and we continuing working with him. We are very satisfied with his professionalism and very kind assistance to customers. Excellent customer service approach. Great job Sean and thanks very much. We appreciate professionalism and high level customer service provided by Sean O'Leary. HIghly recommend

I have recently explored using Wedding Wire as a platform to advertise my newly found wedding videography business. My point of contact, Mike, has been nothing short of amazing in providing assistance in many different avenues. Giving different perspectives on crucial parts of promoting my business along with tips to help close leads. His advice is very insightful and it feels like I am having a conversation with a friend rather than a marketer who might just treat my business as just another statistic. Glad that I choose this platform and will continue to do so.

I was a business that used wedding wire for several years. (Couples choice award for two years) The website was under constant revisions in 2015 and 16 and had many bugs that made vendors re-enter all the information that they spent time creating. On top of an unstable website they just kept raising my costs. They have a high turnover rate with sale reps because I never really got to know any of the people over my account. I had the feeling they didn't care if I did business with them or not. My account essentially just died, with no follow up or response to my emails when it was time to renew. Very sad as I really liked wedding wire in 2013 and 2014 but this last two years have been a bad experience. Not sure if I would do business again with them.

Was this review helpful? Yes

Lauren S. [WeddingWire Rep] Hi Rick,

Thank you for your comments. WeddingWire has grown over the years, however, we still pride ourselves on providing the best experience possible for our wedding professionals. We certainly never want you to feel like your account hasn't received the the attention it deserves! Please reach out to us directly at support@weddingwire.com so that we can give you a call to help out with your account as soon as possible.

Thank you so much!

Lauren

1 week ago

When I first heard of Wedding Wire I was excited thinking this platform would help take my business to new heights. I had a personal representative that called me often excited and convincing me how great this opportunity will be. Saying that Wedding Wire is one of the top websites married couples visit when they are looking for Wedding vendors. The sales representative convinced me to make the purchase telling me if I wait the prices will be increasing and this is a deal getting in at this price and when you pay your profile is seen in the first few pages. I completed my profile putting all the information on my website from pictures and videos. I know many things take a while so many months went by and my website was getting under 20 views a months and no inquires. I was told before I became a member I can cancel. I wanted to cancel my membership I had to wait a year. When I would talk to my representative she would say generic things add more pictures and videos and change your profile verbage. I did that many time still no leads. I felt helpless and scammed out of my money I could not cancel my subscription and I got only five inquires. I made no money while being on this site, If you are thinking this is a great way to get exposure for your business DONT DO IT!!! When I couldn't cancel my subscription I thought if they don't let you get out of your subscription this is not a good website were I would want to spend my money because they don't stand behind their product and they know many vendors will leave within the first few months. You can generate more business on your own then what Wedding Wire will do for you. My lead representative changed a few times during my tenure with Wedding Wire. I guess if they do not make enough sales getting vendors to become members they get rid of them.

Was this review helpful? Yes

Lauren S. [WeddingWire Rep] Hi Antonio,

Thank you for sharing your feedback with us. We never want our listed wedding professionals to have a negative experience in any way, and we would love to answer any questions you may have about our cancellation policy. In terms of advertising, we always recommend that vendors participate for a full 12 months to see the best return on your investment. The wedding season lasts from 12-14 months, so it can be difficult to see the results you are looking for after just 6 months.

When you have a moment, please send your account information to support@weddingwire.com so that we can look further into your account. Thank you!

Lauren

2 weeks ago

As it turns out, WeddingWire will list anybody as a wedding vendor, regardless of how shady they are. All you need is a simple website, no body of work to show for and they will list you, no questions asked. Want to use stolen images in your portfolio? WeddingWire doesn't have a problem with it.

What's worse for couples, WeddingWire doesn't tell its couples that it doesn't show all vendors in their search. They only show those vendors who pay for listings. How does that help me as a couple planning a wedding one might ask? It doesn't. But it sure helps WeddingWire with their bottom line. So when looking for, let's say a wedding planner in Houston, WW will only show those listings who are "paid listings". There might be a bunch of kickass planners out there but we won't know because WW won't show them.

Lastly, when perusing vendor listings, I happened to notice a bunch that are written by fellow vendors as a favor. That's what the "endorse this vendor" function is for - but don't pretend to be a couple of give a star rating. Try to report this to WW? Good luck. Wish they had a "report this review" function like TripAdvisor does but then again, that would cost WW content and who wants that? Overall, wedding planning sites are nothing but one big scam, among them WeddingWire. They pretend to be there for the couple or the vendor when it is abundantly clear that they're only there for themselves.

Was this review helpful? Yes

Lauren S. [WeddingWire Rep] Hi Tina,

Thank you for taking the time to share your open and honest feedback with us. WeddingWire is a neutral, third party site and we do not endorse any of the businesses we list. All vendors are discoverable within the vendor catalog as long as they have full business details and a storefront approved by our team.

Additionally, we take allegations of both copyright infringement and fraudulent reviews very seriously. As outlined in our Terms of Use, we only allow legitimate clients of a business to leave reviews. When you have a moment, please contact us directly regarding the violation mentioned and we will absolutely investigate further. Having a "report this review" button could certainly be beneficial to all and I am more than happy to pass this suggestion along to our Product and Development teams for further consideration!

Please reach out to us directly at support@weddingwire.com if you have any further questions or concerns!

Thank you,

Lauren

2 weeks ago

Being a part of the Wedding Wire family has been one of the best decisions I've made for my business. As a wedding officiant, there are so many to choose from, but Wedding Wire has been so good at helping me market myself in this industry. My customer service rep, Taylor, has been so kind and helpful to me throughout the process. She constantly checks up on me, something I don't have the luxury from other platforms. Thank you Wedding Wire for contributing to my success!

I'm relatively new to the wedding industry and was hesitant about where to spend my advertising dollars. I went with WeddingWire because honestly, I just trusted the sales team that contacted me and showed me how successful their site was for professionals like me. I had also heard rave reviews about them from other local vendors in the area, so I jumped in.

I can tell you that not only are their customer service members extremely helpful and responsive, but their site is on the cutting edge of the industry. They are always looking for new ways to connect their vendors to couples and I've found them to be really proactive with education and networking.

But the bottom line is that I've booked about 90% of my business through them. That's the key for any type of advertising you do. People use WeddingWire and stick with them because it works!

Taylor Wymer, Customer Success Associate at WeddingWire is an exceptionally highly skilled professional individual. The job title "Customer Success" sums up the service Taylor provides for vendors. Taylor has outstanding listening skills which minimizes the time it takes to resolve the issue. She is knowledgeable about WeddingWire products & services. I appreciate Taylor's competent, confident, warm & engaging manner whenever I need help. Thank you, Taylor, for being a highly skilled professional who is dedicated to providing exceptional customer care services.

In getting our wedding website started, I had several questions and kinks to work out. The staff was really quick to reply by email with helpful info or by taking care of something on their end. Thank you!

Was this review helpful? Yes

Lauren S. [WeddingWire Rep] You are so welcome, Lindsay! We are delighted to hear that you got everything sorted out. Please do not hesitate to reach back out to us at support@weddingwire.com if anything else comes up!

-Lauren

8/10/16

I had a similar experience to other reviewer's. When I signed up I asked if I could cancel at any time, they said yes, no contracts. After zero bookings, I decided about 12 months (a full year) into it that I wanted to cancel. They automatically debited my card, although I asked many times to cancel both verbally and I tried to write them. They wouldn't allow me to, so I had to stop payments to them through the bank. The brides on WW are looking for very cheap wedding photographers-so if you charge over 2000 for a wedding I would not recommend it. Not worth the money you pay in advertising. I had maybe three inquires total in 6 months, and as someone else mentioned, I think they send you fake views... Stay away.

Was this review helpful? Yes 1

Lauren S. [WeddingWire Rep] Hi Kate,

We're sorry to hear that there was any confusion during your sign on process. Engagement cycles usually last around 12-14 months, and for that reason our contracts last a full year. This is to make sure you get the most return on your investment as a WeddingWire advertiser.

That being said, as an upgraded member, you are assigned a personal representative who is well versed in helping you receive more traction with your paid ad. When you have a moment, please send your account information to support@weddingwire.com so that we can make sure your representative can get in contact with you. We look forward to hearing from you!

-Lauren

8/10/16

I have to start by saying the staff at Wedding Wire is always so friendly and helpful. I have been officiating at weddings for 2 years now and not only researched many advertising options, but am constantly being approached by other companies asking me to spend my advertising dollars with them. Wedding Wire is the only site I have found that not only consistently brings me couples that book, but also provides me with access to my own personalized digital contracts, making it SUPER easy to quickly book serious couples. They provide your couples with their own "client site" so they can keep all their important information from you in one place, and it make you look great in the process. I'm hiring them for my third year and they even offer discounts for collecting reviews. Highly recommended.

Thank GOODNESS I have not posted a question about my wedding because I can only imagine how I'd be attacked. I've read so many posts where the same people comment on someone's post attacking them or making fun like we're in the movie mean girls. I get weddings are stressful but there are zero manners. Limiting things on the app may help.

To the media rep Lauren who comments on all of these reviews on this site: saying "this is an open online forum where honest opinions are encouraged and disagreements can occur." Freedom of speech is freedom to say how you feel without being prosecuted, not freedom to make women feel bad about themselves or their thoughts on a stupid app.

Maybe if someone gets married they should be able to post whatever they want for up to 2 weeks afterwards and then their number of posts are limited. I was attacked by someone married last year, why was he even still posting. OR there should be a limit on how many times someone can post on the same thread. 2 is plenty.

Making a set of e-social rules will do. Someone shouldn't have to wait until someone calls them a perjorative term.

I'm so happy I deleted the app. Good riddance until it changes.

Was this review helpful? Yes 6

Lauren S. [WeddingWire Rep] Hi there,

Thank you for taking the time to give us your honest feedback and I am so sorry to hear that you had a negative experience in our forums. As you mentioned, we do our very best to monitor the forums but unfortunately there will always be conflicting opinions in a public online community. Additionally, all people (who meet our age requirement) are welcome to take part in the discussions, not just engaged couples!

We do have a set of Community Guidelines available which requires all members to respect the time and expertise of others. If you have a specific violation of our Vow of Conduct or Community Guidelines that you would like to be further investigated, please email community@weddingwire.com directly and we would be happy to look further into it.

-Lauren

8/3/16

I'll keep this short and sweet...I never write reviews, or should i say on rare occasion. When something is awesome or horrible. Wedding wire are crooks. They send fake leads so that appears that interested clients are inquiring. But the emails, names, and even inquiries are severely suspect. For example, one of my businesses is a spray tan company and the other a store. Since there are no specific categories for spray tan or bachelorette venues. ( I have a european hosiery store) they placed me in make-up and wedding venue categories. But make no mistake it says only profile plain as day and in the title of my business what I do. I got inquiries asking for make-up and if I could fit long banquet tables in my store. Even thought the profiles/storefront was very detailed. I highly doubt a bride or wedding planner is completely misreading entire listings. But somehow I kept getting these bogus leads. Really there were only three or four in 4 months. That's how lazy and much of a scam wedding wire staff is. I called the company to complain and cancel to which they told me I would have to remain in the deal for 6 months. Even though the rep assured me it was risk free. They do not offer your money they do not call back, they have no customer service line, just a email and bogus voicemail. Seriously!!!!! So now I know what those mysterious $400+ a eek work from your house jobs are. They are people like the wedding wire reps and account executives. Scam artist. I am filing a complaint with the better business bureau. It is now my mission to get this site closed! BUYER BEWARE

Was this review helpful? Yes 2

Lauren S. [WeddingWire Rep] Hi Elana,

Thank you for sharing your feedback with us. We certainly never want our listed wedding professionals to have a negative experience in any way. We would love to answer any questions you may have about your account and help explain the category options we have available to help clear up any confusion causing users to submit leads for makeup services. WeddingWire does not submit fake leads of any kind and we are sorry to hear that you have not seen much success with your listing yet. Since the wedding season lasts from 12-14 months, it can be difficult to see the results you are looking for after just a few months.

When you have a moment, please send us your account information via direct message or to support@weddingwire.com so that we can get you in touch with your personal Customer Success Representative. Their role is to help you get the most out of your advertising and make sure that you are reaching as many engaged couples as possible. We look forward to hearing from you!

-Lauren

7/27/16

Do not trust Wedding Wire reviews. They remove valid, even proven, negative reviews only to retain positive reviews of identified vendors who may be paying to be visible there. Buyer beware. I provided requested documentation substantiating the review. The review was made available for a a few months. I then got another notice again asking for supporting documentation and the review was removed. I again sent the required documentation.

I provided a good review for the vendor we used after the first vendor didn't keep her word. The site stated that since I provided a review for a separate vendor, I must not have done business with the first vendor for whom I gave the negative review. Beware!!

Was this review helpful? Yes

Lauren S. [WeddingWire Rep] Hi Debbie,

Thank you for your comments. I was able to chat with our Dispute Team and it appears that your review has been reinstated for the vendor you provided appropriate documentation for. Your second review in question is still being verified. When you have a moment, please send us the documentation we have requested for your second review and we would be happy to look into this further!

Please keep in mind, WeddingWire never simply removes negative reviews. The more reviews on our site, the more information there is for engaged couples to make decisions about vendors to hire for their own weddings! However, once a review is disputed, it becomes the Dispute Team's responsibility to determine whether or not that review in question does or does not violate our Terms of Use. If you have any further questions or concerns regarding your reviews or the dispute process, please email us directly at support@weddingwire.com. We look forward to receiving the documentation needed to reinstate your review!

-Lauren

7/27/16

I have seen an exponential growth in wedding inquiries since joining WeddingWire. Not only am I reaching more couples, but the service that they provide is unlike any other. Their commitment to customer service is out of this world, and it shows! WeddingWire is much more than just a website; it's a must-have in today's wedding industry!

Over the years I've found that the investment in listing my wedding planning business on wedding vendor sites has not paid off, but what WeddingWire offers is so much more than just a listing. What they offer is an easy, efficient, professional way to run my business at an economical cost. I used to dread typing out the itemized invoices, but now WeddingWire does it for me so easily and quickly. Their system totals everything for me, adds the state tax, and computes the deposit and balance due. I can even send out proposals, which easily convert to invoices.

WeddingWire has an online contract that my clients can sign electronically, which is invaluable since I arrange only destination weddings. And the invoicing system connects to my PayPal account, so my invoices are very professional looking. All my clients have to do is click the link and submit their payments.

Their customer service has been top notch, too! Every rep I've had has been professional, polite, and has responded very quickly. This is a company that really cares about their customers and is constantly improving to make our lives and jobs easier. And they respond to our suggestions for ways to make it even better.

And did I mention the cost? This is the best bang for my buck for an online listing, and costs much less than some of the bigger names out there, while offering so much more. This is now the only paid listing I have online. What I'm very happy to pay for every month is the contract, invoicing, and payment system that is well worth every dollar.

Wedding wire the nothing but a scam , I dealt with * who is apparently a sales rep , she sounds sweet and nice but she is a CON , upon signing up I asked her if I was bind to any contracts and if I could cancel anytime I wanted , she assure me that I could cancel at anytime , which gave some piece of mind and I went ahead and signed up , once I was signed up I got 14 leads , the advised me to never email the leads to always call them which I did , I called all 14 leads several times , I left Voicemails , I followed up with text messages but non of the 14 individuals called me back or picked up their phone , which lead me to think that they are giving you false leads because they want to make it seem like their websites work when it doesn't , I got 14 leads and 15 views on my storefront , things just don't add up with this company .. anyhow I emailed * who is my customer success manager telling her that I want to cancel my subscription she now tells me that I cannot cancel my subscription because of the contract , I told her that I was told by * that I could cancel at anytime , she goes on repeating herself saying that I am remember the wrong conversation ( why would I make up things when * is cc'd on the emails ) she told me that she can see that the leads read the messages I sent them , which is funny because I never messaged any of the leads I always called them and or texted them , unless she has access to their phones how can she know that , I do not recommend this company to anyone , the will give you fake leads and take your money , you will make nothing from advertising with them , I REGRET going with this company !!! I normally do not write reviews but this company is appalling !!!! I give them ZERO stars

*Personal information redacted by admin

Was this review helpful? Yes 5

Lauren S. [WeddingWire Rep] Hi Pooja,

Thank you for sharing your thoughts with us. Our contracts last 12 months to make sure that you see a full return on investment since the engagement cycle typically lasts 12-16 months. I was able to talk with your personal Customer Success Representative and she is looking forward to hearing back from you so she can help troubleshoot your communication process. When you have a moment, I encourage you to reach back out to her to schedule a time that works for you to do so. She is fully equipped to help you manage your account and make sure you're making the most out of your paid membership with WeddingWire!

Thank you so much and we look forward to hearing back from you.

-Lauren

7/11/16

I love Maggie and Nate they are amazingly awesome. Becoming a vendor was the best choice I made! Thanks wedding Wire you guys have a great team!!

Because of the internet, everyone that has access literally has the world in their hands. But for a small wedding business, the interment can be a not so kind place. If you have ever tried to understand SEO search engine optimization which breaks down to when a perspective client types in a search where does your business come up in that search result? if at all! The bottom-line, If you are not in the top, no customer is ever going to find you, and gone are the days when you could stick tricky key words on your website and get search results. Today Google and other large search engines have complex algorithms on how search results come up for a client and these algorithms change continually. So even if you are a scientist at MIT or Stanford and have access to grid main frames, (thousands of CPUs) working on a complex mathematical equation like Googles search algorithms, by the time the mainframe computer has figured the equation out, Google and others have changed the equation!

If the SEO issue isnt enough for you to ask yourself, What do I do? there is also the added complexities of how society has changed. As a wedding vendor our demographic is no longer 18 ? years old. Today we find ourselves doing all types of weddings for all ages! Try marketing to Traditionalist, Baby boomers, Gen X and Millennials, yet this is exactly what you need to do if you are a wedding business.

Thanks to the Wedding Wire; all these issues can be resolved easily. Frist because the Wedding Wire is one of the top Web portals that potential couples go to, regardless of what Google changes, Wedding Wire is always at the top because of the pure numbers people that use Wedding Wire vs. our small businesses. If you understand this fact then this should be more then enough reason for you to advertise on Wedding Wire.

I have tired many different wedding web portals, with a lot of trial an error. I believe Wedding Wire is different and better because of their people. It is typical in todays business world to emphasize sales. This is where the revenue is derived from. But solid companies also understand the importance of what we call in the Information Technology world, the backend people. After the sale it is these poor folks that have to deliver on all the promises that the sales person made to you! There is no real revenue generated from these folks expect for good well and customer satisfaction.

I just had my first consultation with Douglas Peters, Customer Success Associate. Having worked in the Computer field for a very long time, I was skeptical, and concerned that Doug was going to waste my time by walking me through my entire Wedding Wire site! I had already done this a few seconds after my site was activated. I was very impressed, having worked on many website designs; how well designed and initiative the Wedding Wire portal is. What I relay wanted from Doug is his Knowledge, experience and opinions in working with all types of vendors on Wedding Wire. Please do not get me wrong, Doug was of the upmost professional, and never came close to divulging any proprietary business secrets. Doug and I spoke for over an hour and I couldnt keep up with all the valuable marking, internet, Gen X, and Millennial tips & tricks Doug shared with me. After ending our conversation within 5 minutes Doug sent me a follow-up email that outlined our discussion, and all the recommendations he had made.

It has now been close to a week since Doug and I spoke and I continue to review Dougs email notes. It occurred to me that there is so much value in advertising on Wedding Wire to gain Web exposure but to me the real value is in the knowledge that my Customer Success Associate, Dough Peters has and his dedication to ensure my business thrives. I look forward to a long relationship with the Wedding Wire and with Doug Peters.

Best Regards;
Chris Paras
C&C Sounds

I was very skeptical about signing up for Wedding Wire (I signed up in May 2016 in the DC area). I was promised a no-penalty cancellation after 6 months but was worried about signing up for a year and "hoping for the best".

It's now July 2016 and everything has been great. More than great! The response has been exceptional. I'm average in price ($1,800 wedding day with digitals) and have eight 5-star reviews. So far, I get 3 to 4 inquiries a week and 2 to 3 bookings a month from Wedding Wire. These are all at full price, not budget weddings that want to squeeze every free hour they can out of me.

I could not be happier with the dashboard, client site, functionality of bookings and ease of getting reviews from couples. I upload a questionnaire, contract and invoice info and the client site takes care of the rest. I use these functions daily and am relieved to have the consistency that I wasn't getting by using PDFs and emails and word documents.

I've seen a huge increase in quality of the leads from Wedding Wire and at a much higher price point than I was getting from "deal" websites where clients just wanted everything on the cheap. Suddenly, I was getting emails from couples who loved my work and wanted to know if I was available on their day! It's a lot easier to make a living when you only need 24-30 clients a year and they're in love with what you do. With Craigslist or Thumbtack, it was a lot of clients wanting 5 hour weddings for as cheap as possible and I wasn't sure if they loved my work or my price more.

My Wedding Wire storefront is also helping my overall business appearance for the people that find me through word of mouth and on Google. It's nice to have reviews in one place and it looks a lot nicer than Google Reviews or Facebook page stars. Do I sound like an advertisement for WW..? haha, I'm just incredibly relieved that I made a smart investment by signing up because I was really worried it was going to be a waste of $1,000+.

What I'm saying is, I'm a super happy customer :) I had a lot of reservations and wasted almost a year making the decision to pay for a listing on WW based on my concerns and "what if"s but I am SO glad I made the leap. I've already got 2 weddings a month for the entire of next year and this was DEFINITELY unexpected and immediate growth.

She is customer success manager for wedding wires she always been so professional . in all the time I know her .She always responded within minutes all may questions always help me a lot with my wedding wire questions . She represent the hart of wedding wires .
We love wedding wire the best advertiser . Thank You Lizzie so much !!!

What a great portal with excellent customer service. As an island destination vendor I really appreciate the helpful planning tools. My customer service rep always assists me with any issues I have in navigating or understanding the nuances of the site. I've definitely increased my business since signing up!!

The website doesn't offer more than theknot. but the forum is interesting. By interesting I mean, yea you can get a lot of interesting opinions but you're not allowed to have one that is different or else the crazy women on there will condem you to hell! Lord, don't post about bridesmaids trouble, cash bars, self catering, dry weddings and if you hide a post you made they'll really turn on you! If you even suggest that the women on there are "mean" they'll jump down your throat and claim it's because you're too sensitive. I think that most of the posters use it daily, multiple times a day and they've formed a little vicious click. I'm all down for freedom of speech but our mothers should have taught us to keep our mouths closed if we can't say anything nice and classy like. Ohhh and all though they have "community guidelines" the people employed by WeddingWire will comment and claim that "we all are entitled to our opinion, no matter how bluntly it is stated". In other words, get over it. I'm over it. Which I'm sure is basically what the lady will comment back to this review. You'd think brides would be sweeter and classier.

Was this review helpful? Yes 4

Lauren S. [WeddingWire Rep] Hi Jay,

We're so sorry to hear you feel that way about our forums. We absolutely want everyone to feel comfortable sharing their own opinions and experiences. As you mentioned, forum discussions are guided by our Forum Rules and Community Guidelines, which require all members to respect the time and expertise of others. Please use the "Flag As Inappropriate" button to bring content to the moderator's attention if you feel that any posts or comments violate our rules. We do not take community violations lightly, and you can always contact community@weddingwire.com directly to discuss any issues you may have in detail. Thank you for sharing your feedback with us!

-Lauren

6/16/16