US-ApplianceReviews 616

I should have updated this review some time ago. First thing first - if you purchase anything from US-Appliance, you must follow to the letter their product acceptance requirements. Generally this means that you have a very limited window to respond. If you don't, you will likely be responsible for the cost of any repairs that are required. However, I ultimately found a customer service representative that was very helpful and ultimately resolved my issue. I was able to return my oven and get a replacement. It took finding that right person and to plead my case but they made it right in the end. Saved a lot by using US-Appliance.

Nervous about ordering an appliance online and receiving - not anymore. Great service and safe delivery. No damage to the Range and the US Appliance representative professional and helpful. The carrier service was also professional and helpful.

I ordered my appliances 04/01/2021 from Franco and was told I would have my new appliances in 8-10 weeks. I called 06/07/2021 and was told my range would not be delivered until late 08/2021. I was upset with this information and asked why no one called to let me know of the delay.
I called again today 07/07/2021 and spoke with Ron; Manager and after I asked him why they are still taking new orders and quoting a 8-10 week deliver time when they factually know it is longer. He replied, you are calling me a liar and he saw on my order notes I was rude the last time I called. I asked if he would be upset if her spent $9266. 50 and not be upset when finding out appliances still did not have a definite delivery date? If that makes me rude by pointing out that it is unfair practice to consumers by giving them wrong information then we will call it rude. Truth is, I believe every consumer/customer has a right to know the facts on when their new PAID FOR APPLIANCES will be delivered. I have new construction kitchen and I do not have existing refrigerator or stove and guess what,,,, they do not care. Ron proceeded to tell me if I went to buy a new car that car would be back ordered for a long time. I do not see minutely the parallel in his story telling because I have a car and I bought appliances from US-Appliance under the premise that my new appliances would be delivered June 2021.
Ron is actually rude for not being a problem solver and should have called GE directly to see exactly what the problem is and how they can fix this problem which they now have made it my problem with no support or help from US-Appliance.

BUYER BEWARE...

When I was first looking for a washer/dryer and came across US Appliance I was skeptical because I didn't know anything about them. Online reviews were enough for me to give them a shot and placed an order. The dryer ended up being backordered everywhere for 8 months because of COVID and them all being stuck on the wrong side of the world. The first time I called, US Appliance was super friendly, helpful, and sympathetic. They helped me look for what they did have and told me if I found what I was looking for somewhere else they would refund my purchase, no questions asked. I ended up going with another brand that was in stock at another store and called US Appliance again to cancel my order. Again, even knowing I was canceling they were incredibly friendly. I can't recommend this company enoguh.

I ordered a refrigerator in Oct., being told it would be here by early to mid Nov. I reached out via phone and email numerous times, finally got ahold of someone a couple weeks ago who said it would be here by mid Dec. And would hear more closer to then. In the mean time, I have not heard a word since and I have tried to reach out to costumer service repeatedly via phone and email, with absolutely no recognition at all.
*In addition, there's no simple way (or no way at all?) to leave an actual review on their website.