US-ApplianceReviews 2,100

They took our money but didn't deliver. It's been three weeks, and they keep on pushing the delivery date back.

Not recommended. You pay 140 for the visit. Then they don't fix it and schedule and appointment an other day. And no show up, no answer phone, no text nothing.

I should have updated this review some time ago. First thing first - if you purchase anything from US-Appliance, you must follow to the letter their product acceptance requirements. Generally this means that you have a very limited window to respond. If you don't, you will likely be responsible for the cost of any repairs that are required. However, I ultimately found a customer service representative that was very helpful and ultimately resolved my issue. I was able to return my oven and get a replacement. It took finding that right person and to plead my case but they made it right in the end. Saved a lot by using US-Appliance.

While the customer service representatives do really try, it isn't worth it. The first time my appliances arrived completely damaged and broken and I was accosted by the driver for trying to refuse them. The second time I paid the extra money to have them brought inside the house and was yelled at by the delivery guys for asking them to bring them in and told "this isn't what you paid for." They then just left my refrigerator on the porch and refused to bring it in. Eventually they did send people back to move it in but I had to miss 3 days of work dealing with it all.

Be prepared to wait for your order due to Covid product delays (not US Appliance's fault), but the order was delivered as expected and US Appliance provided excellent service and updates during the waiting process. Love my new Weber grill!

Nervous about ordering an appliance online and receiving - not anymore. Great service and safe delivery. No damage to the Range and the US Appliance representative professional and helpful. The carrier service was also professional and helpful.

I would rate US Appliance zero stars if I could. From start to finish, our experience was a disaster. I opted to purchase from them despite subpar reviews because they assured me that the items I wanted (black stainless Kitchenaid refrigerator, range, dishwasher, and microwave) were available in February, 2022 despite being out of stock at other big box stores. Once purchased, that ship date changed to March, then April. I began cancelling items as they became available elsewhere, and they "magically appeared" available to ship to us from US Appliance. The first range came in pristine packaging yet was very obviously dropped - there was a puncture in the side of it and both sides had large dents. We were outside of the 24-hour return window once discovered, but US Appliance charged us $240 to return it and ship a new one. The new one was also dented badly on both sides from a forklift or something? But at least no puncture... Then the dishwasher came - also in pristine packaging. Upon installation, a large dent was discovered on the interior side of the door. Again, because we are outside of the 24-hour return window, we are now stuck with it. The refrigerator is also dented on the side, but concealed and cosmetic only so it is not as concerning. I should have cancelled the entire order. The delivery person stated that this is common practice for the company and blames inadequate pallets/packaging; however, all packages appeared undamaged - almost as if they are selling damaged goods in new packaging. DO NOT PURCHASE FROM US APPLIANCE UNLESS YOU WANT DAMAGED ITEMS AND A LARGE HEADACHE.

Zero stars for US Appliance. This business misrepresented their shipping policy and they are awfully rude. Their representative said that they could split and ship the order as the appliances became available. It was a specific question because I was planning to break down the order into smaller orders for expedience. I was told that they would split the shipments as the items became available. I sent emails regularly to check on the order and request shipping what was available at that time and no one said anything about a charge. All of a sudden months later, they say they will charge a shipping fee each time to deploy the order. Moreover, the manager Ron is extremely ignorant, with his facts and manners. He categorically states that no one said they would split and ship and that the customer heard what they wanted to hear. No, perhaps your colleague didn't understand the question or was not transparent about the policy. Ron didn't look into it or talk to anyone, he just said it didn't happen. There are many emails where the salespeople could have shared this policy but they never did until now. On top of misrepresenting their policy, this business provides a very disorganized and unfriendly customer experience. Ron hung up the phone and said he is "done" because any version of the story other than his is just wrong even though he wasn't in the conversation and didn't check. US Appliance is a disaster and if you buy from them you will regret it. Their website is also misleading with self-selected reviews. Check their Yelp and BBB for the real reviews.

I ordered a package of appliances and a few days later called back to order the gun metal pedestals for my washer and dryer. They never got delivered and when i called about them the customer service person Beverley actually hung up on me. They claim i never ordered it and when i spoke to manager, even though I have proof of the 549.00 purchase he claims that wasn't for the pedestals and they overcharged me by 1200 and refuse to give me my money back. NEVER ORDER FROM THEM ITS A SCAM

I ordered my appliances 04/01/2021 from Franco and was told I would have my new appliances in 8-10 weeks. I called 06/07/2021 and was told my range would not be delivered until late 08/2021. I was upset with this information and asked why no one called to let me know of the delay.
I called again today 07/07/2021 and spoke with Ron; Manager and after I asked him why they are still taking new orders and quoting a 8-10 week deliver time when they factually know it is longer. He replied, you are calling me a liar and he saw on my order notes I was rude the last time I called. I asked if he would be upset if her spent $9266. 50 and not be upset when finding out appliances still did not have a definite delivery date? If that makes me rude by pointing out that it is unfair practice to consumers by giving them wrong information then we will call it rude. Truth is, I believe every consumer/customer has a right to know the facts on when their new PAID FOR APPLIANCES will be delivered. I have new construction kitchen and I do not have existing refrigerator or stove and guess what,,,, they do not care. Ron proceeded to tell me if I went to buy a new car that car would be back ordered for a long time. I do not see minutely the parallel in his story telling because I have a car and I bought appliances from US-Appliance under the premise that my new appliances would be delivered June 2021.
Ron is actually rude for not being a problem solver and should have called GE directly to see exactly what the problem is and how they can fix this problem which they now have made it my problem with no support or help from US-Appliance.

BUYER BEWARE...

I was very excited to find what appeared to be a great deal on a set of kitchen appliances. I ordered 1/30/2021 in which 9 received an email stating 1 to 4 weeks for delivery. I called the end of February asking time frames & if I want home would the appliance be left outside? I was informed my appliances would arrive around the end of March, but the fridge was on back order & would be a few weeks later. I called again 4/30 as I still have not heard anything & have not received any products. They now said I should receive them around the end of May & the fridge is still on back order & may be delivered a couple months after. So I have now been without a stove for 3 months. The people I have spoken with qt customer service are friendly. I was informed no appliance place have things available due to covid. I have contacted other places which confirmed they could get items delivered to be within a couple of weeks. Now I don't know if I should cancel my order to purchase elsewhere for more or continue waiting & hope they will not add additional months every month ad it had been so far. I'm very disappointed to the point I'm scared something else will be wrong when/if I get the items.