US-ApplianceReviews 2,101

I was very excited to find what appeared to be a great deal on a set of kitchen appliances. I ordered 1/30/2021 in which 9 received an email stating 1 to 4 weeks for delivery. I called the end of February asking time frames & if I want home would the appliance be left outside? I was informed my appliances would arrive around the end of March, but the fridge was on back order & would be a few weeks later. I called again 4/30 as I still have not heard anything & have not received any products. They now said I should receive them around the end of May & the fridge is still on back order & may be delivered a couple months after. So I have now been without a stove for 3 months. The people I have spoken with qt customer service are friendly. I was informed no appliance place have things available due to covid. I have contacted other places which confirmed they could get items delivered to be within a couple of weeks. Now I don't know if I should cancel my order to purchase elsewhere for more or continue waiting & hope they will not add additional months every month ad it had been so far. I'm very disappointed to the point I'm scared something else will be wrong when/if I get the items.

When I was first looking for a washer/dryer and came across US Appliance I was skeptical because I didn't know anything about them. Online reviews were enough for me to give them a shot and placed an order. The dryer ended up being backordered everywhere for 8 months because of COVID and them all being stuck on the wrong side of the world. The first time I called, US Appliance was super friendly, helpful, and sympathetic. They helped me look for what they did have and told me if I found what I was looking for somewhere else they would refund my purchase, no questions asked. I ended up going with another brand that was in stock at another store and called US Appliance again to cancel my order. Again, even knowing I was canceling they were incredibly friendly. I can't recommend this company enoguh.

I understand deliveries can be delayed, especially depending on time of year, and covid stalls. I ordered a dishwasher and junction box the end of October. The email confirmation said 1-4 weeks with a Covid19 caveat that said it may take an additional 30 days. I had not heard anything by end of November so called, and was told I should have it by December 31. I finally got a shipping notification the beginning of January. The shipping company then sent a delivery date, that date came and went, I called and set up another appointment, again with no show for my appliance. Several more phone calls and on the 4th delivery date I got the appliance but no junction box -- so this does NO good. I called and got disconnected three times before I could talk to someone in customer service. I am told they will look into it and hopefully get back to me NEXT week and then re-ship it. I requested they just ship one overnight as I have waited just shy of three months! Seriously, great prices but i would not do this again and will not recommend it to anyone.

I have had the washer four months (Sep 2020) and it quit washing and stopped draining water out... I called but only a 30 day guarantee. Now I would have to pay them for labor and parts to fix -- I guess I should have bought a brand new one from a reputable company. I see why they do not stand by their junk!
Menaul store in ABQ

I ordered a refrigerator in Oct., being told it would be here by early to mid Nov. I reached out via phone and email numerous times, finally got ahold of someone a couple weeks ago who said it would be here by mid Dec. And would hear more closer to then. In the mean time, I have not heard a word since and I have tried to reach out to costumer service repeatedly via phone and email, with absolutely no recognition at all.
*In addition, there's no simple way (or no way at all?) to leave an actual review on their website.

I live on a narrow 2 lane road with no sidewalks or even space to pull off the road. R&L Trucking dropped the appliences off on the road where they could be hit by traffic. I ask the driver to go up the driveway to drop them off but he refused, saying he didn't make the rules. I have a circular driveway, and I have had large trucks drive it with no problems. There is no need to even turn around or back out. Now I have over 600 pounds of appliences I have to get off the street and up to my house. How am I going to do that?