TwinkleDeals has a rating of 2.5 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TwinkleDeals most frequently mention customer service, poor quality, and tracking number problems. TwinkleDeals ranks 353rd among Fashion Jewelry sites.
Proactively asks for customer feedback
This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!
Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.
Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.
This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!
The shoes we ordered were too small and we paid $14.99 for express shipping, they didn't make the 3-6 day ship time! Not to mention bc this company is out of China, they only want to refund $10 and you keep the shoes that don't fit! They know your screwed due to the shipping prices to China so, I WILL NEVER ORDER FROM TA AGAIN!
Tip for consumers:
Don’t do it!!
DO NOT SHOP THERE! The clothes were not even close to what they looked like in the pics. The clothes are unfinished, poor quality, asian-sized (medium = small/extra small), plus you have to deal with customs duty because the clothes are probably made in some sweatshop in China. All the clothes i ordered (and were delivered 3 months after purchase) went straight to the trashcan. Dont waste your time & money on this cheat company!
I am really happy with shopping in this store. My order arrived fairly quickly (shipping to Poland). Clothes are good quality and a good size.In the store are a huge selection of different things - clothes, accessories, jewelry! I recommend - I will definitely buy something more. The minus is that the order can be separated into 2 or 3 packages. Overall, it is not a big problem!
I ordered mermaid tail blanket beginning of Nov 2016 for my daughter's birthday, never came, not for Christmas, and now probably not for Valentine's either. They took my money, said my email was not registered with them ( although I get advertisements every week) so could not make a complaint. Tried through facebook and a response was sent that it would be here for the first week in January and still no package. Very disappointed at how deceitful this company is.
Dear Patricia,
We are so sorry to hear that you haven't received your order.
We have checked your order.
We shipped out your order with unregistered mail and we can't track the shipping status.
We have sent you an email about your issue and offer you a best solution.
Please kindly check your email and give us a reply.
Thank you for your support.
Twinkledeals Team
Looking for clothes online is like recognizing the most fashionable side of ourselves. In this collection, you have many and all different. For every occasion, intimate, clothing and accessories: and experience fashion in the first person.
I bought on this site and I was very satisfied with a lot of choice and quality, I recommend buying here I give 5 stars to this wonderful site, thanks.
I ordered a few orders from twinkledeals before this happened. This time, according to Canada Post, they sent the package with an incomplete address so the package was returned to sender. When I finally made contact with twinkledeals they gave me one of two options.
1. Receive 1/2 my money back in the form of credit.
2. Receive half my money back through Paypal
I chose number two but there should have been just one choice: SHIP THE PACKAGE BACK. Unacceptable.
Dear Bridget,
Thank you for taking your time to write your review.
We apologize for this situation that your items were sent back to us.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We appreciate your support and look forward to seeing you again soon.
Twinkledeals Team
I've bought various items from this website, some of which include clothes, shower curtains, and beach towels. Any questions or concerns I had on wait times, ect. Were answered and dealt with well. They have great coupons and deals. All items I purchased came exactly as described. Wait times can vary from a week to almost 2 months, and items can be hard to track because they are shipped internationally. But no issues overall.
I purchased an item on Twinkledeals and only after that I read some bad reviews and that some people haven't received their orders, this naturally made me stress a bit. My experience was completely different - customer service was great and they generally responded within an hour. Obviously the shipping takes a while (all the way to South Africa will be a mission), but I could track my order all the way and it arrived safely. The income tax wasn't too bad either. Thank you Twinkledeals!
This company are scammers based in China and they will never give out their shipping address (for returns and correspondence) even when asked point blank. They are also known as: rosewe.com, dresslily.com, rosegal.com, trendsgal.com, rosewholesale.com, sammydress.com. They have many more. Com addresses. I will add here as I find them.
23 May 2016. In response to Twinkledeals comment. The link you provided means nothing. No return address, as I said. Please do add it here if you like.
Dear E,
Thank you for sharing your review with us.
Please noted that there is only one website and we have the return policy for customer with return address.
For more about this, please refer to http://www.twinkledeals.com/warranty-and-return
Please provide us your order number and detail issue so that we could check for you.
We looking forward to hearing from you.
Best Regards
Twinkledeals Customer Service
Ordered goods in November, did not receive them. They are now saying I should have taken out insurance. Never had that on any other company. SCAM COMPANY. Stay away from them, they just want your money. I refused their kind offer of refunding half my money (which was not a lot), I doubt I would have received it anyway. On reading other reviews I see that I not the only one to have experienced this.
Dear Pam,
Thank you for your feedback.
We have various different shipping methods that the customer can choose before the checkout.
These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
We have offered you a solution via a ticket about your issue. Please kindly reply to us there.
Many thanks
Twinkledeals Team
I think that in the end of the day the price is proportional to the quality of the items. What I don't like about this websites is that they do not show a notification when an item is not currently available for various reasons. For this reason, it happened to me to submit an order and then discover that something was out of sale or in waiting for restock. Otherwise, I think the service is good, my requests have always been managed quickly and with success.
Ordered pants for Christmas. At Christmas time received an email that it would be several more weeks. Now that Feb has passed I contacted them. They said because I didn't buy the insurance, the only thing they could do would be for me to pay half again! No thank you! Smells like a scam. Learned my lesson. My worst shopping on line experience!
UPDATE: After reading this review, they refunded by money. I still will not do business with them in the future but thanks sitejabber.
Thank you for your review.
Please note that if shipping insurance is not purchased during the check out that we can only offer a partial refund as per our terms and conditions here: http://www.twinkledeals.com/terms-and-conditions
We suggest that all customers purchase shipping insurance to ensure peace of mind during the shipping process. If you package is lost or damaged in transit, we will refund the item cost in full or resend a new item for free.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Thank you for your kind understanding.
Best regards,
Twinkledeals Team
After waiting nearly a whole month i received a pair of joggers when i had actually ordered a velvet blue dress i have tried contacting them since and they have not replied to any of my inquiries its two months after i now ordered that dress and i still haven't received it and have had no reply. Very poor customer service!
Dear customer,
Thank you for your review.
Please rest assured that our related colleagues will do a carefully and thoroughly quality checking before dispatching the parcel.
We always send our customer the right item.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team
My order T************** on 05/15/2016 was delivered in 2 weeks. The quallity were just as in the pics on the website. They have very cheap prices, and also a very good customer service
After a lengthy and protracted conversation I have received a refund for the two dresses I ordered in February. The second dress never arrived. I shall not buy from twinkledeals again. It took a lot of emails and negotiating websites to find out where my order was. The estimated 25 days was far from the reality, the effort was not worth it. I cannot even submit this review because I have to go back to the email to find the website. Not good enough
Dear Elizabeth,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Many thanks,
Twinkledeals Team
Big mistake! Don't order. Items appear as made by a child and quality is gross. Don't order. Total scam. Items are cheap and not even worth what little money is paid.
Dear JD,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Please provide the order number so we can solve this problem for you?
Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us
Best Regards
Customer Service
This online company is requesting image of a photo id, driver license, passport and image of credit card after they already charge your card. They charge your card then put order on hold until the images requested are sent to them. I declined to send them a copy of my driver license and credit card as this seems very sketchy. There is not a single online company who has requested this and it seems very strange that they do. It is also really bad that they go ahead and charge your card while putting order on hold. Even after I declined to give them images, they didn't credit my card back immediately. I had to contact them several times and I'm still waiting for the refund weeks later. Fortunately I use American Express and they are involved as well. Twinkledeals has ridiculous business practice. Buyers Beware!
I received my order in pieces. When I saw the quality of the first delivery, I attempted to stop the others and send back what I had already received. They keep sending me the merchandise anyway. The quality is horrible and it doesn't even come close to fitting. They have told me to take pictures and send to them. ( of me hanging out of them?) Then it only accepts two pics at a time. At this time, I have gotten no money back and they will not respond. Horrible! This should be illegal!
Dear g k,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.
The parcel had been shipped out before we receive the message from you.
And we had contacted you to confirm the size issue, please work with us for the best solution.
Thank you for your support.
Best Regards
Twinkledeals Customer Service
I'm very satisfied and happy to get some new extra clothes. It fits and that makes me happy. What to say more, thank you for your web site and for your prices. It feels real good.
I placed an order in early June. 2 days later received email my order was shipped. Today being July 17 there is no sign of it. As with other customers my order number to does not exist. Give me Victoria secrets any day. Might cost a bit more at least I know I will receive my order (correct size & color) in time fame they estimate.
Dear Jane,
Please don't worry, we are glad that your order had been shipped out before once you get the confirmed e-mail. The shipping speed is out of our control and is depends on the shipping company.
Can you please contact us in this link http://www.twinkledeals.com/contact-us
We will solve the problem together once we get the order number.
Best Regards
Customer Service
I'm very satisfied with their service. I ordered first time only dress and jewelry set (pearls earnings, necklace and bracelet) and it was delivered on time, even earlier, and all products arrived fine and I was surprised by quality and how they fit me. So I've already make other two order - one more dress for me and two T-shirts for my husband. I can wait it for delivery. I can only recommend you to other customers and I'm sure it won't be my last orders.
Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.
Dear Laura,
We apologize for this situation.
We apologize that you have had issues with import tax.
Please check this link: http://www.twinkledeals.com/shopping-faq
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".
Please feel free to contact us anytime.
Twinkledeals Team