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About the Business

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.


rocketlawyer.com
Founded in 2008
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Rocket Lawyer Reviews Summary

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
92
value
84
quality
81
Virginia
1 review
0 helpful votes
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Unbelievably Smashing!
June 28, 2025

I am yet to overcome; the pleasing and satisfying experience. The documents are so user friendly; yet professional of the highest order. I felt deep within; as if the pre-formatted wordings are expressing what my inner self wants to write. I am extremely sure; that any user will feel the same. Summarising; no words can actually describe; what this team is doing. Just fantastic, amazing, awe-inspiring. Kudos to all you lovely people out there! Stars; 7 stars...

Date of experience: June 18, 2025
Rocket L. Rocket Lawyer Rep
2 weeks ago

Hi Salim,

Thanks so much for your review, we're really glad that your experience with our service has been such a positive one! Have a wonderful day.

Florida
1 review
0 helpful votes
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Copywrite Guidance
June 16, 2025

I do not write rave reviews on people, but in this instance, I felt like I should do so. I was a former CPA for 27 years and Realtor since 2005, owning my own real estate firm. So, I am not an easy person to please. I am in a new area with a very complex arrangement where the owner developer controls most of the 1,500 listings in the area. I have been trying to develop a website that would be at least informative and not cause the 600-pound gorilla to come after me because of my website. If I had put my website out as I had worked it up, I would have crushed the copyright laws as they applied to the developer and I would have been in a world of trouble. Fortunately, I decided to go on Rocket Lawyer and asked some basic questions. Terry Gresl with Schiehallion IP Consulting, LLC answered my questions and the more we got into the details of the situation the more I knew I was in over my head. Terry took control and found documents prepared by the developer that outlined what I could and could not do as a Realtor on my website. We then went over several of the various documents I had prepared previously and reworked them to follow the guidelines that Terry found. She was always very prompt in responding to my questions and was there to give me advice during the whole process. In the end Terry sent an email to the developer with copies of the documents that we had prepared and requested they review them and give us feedback. I could not have been happier when they got back with us and said what we had sent in would pass their guidelines. Now all I have to do is go back and revise 170+ documents and flyers to fit the outline that we had worked up. I highly recommend that you contact Terry if you have any copywrite issues. Terry can be reached at the following: Theresa Gresl
Schiehallion IP Consulting
*******976 *******@schiehallionipc.com Respectfully, Jim Forbes
Realtor/Brokers Sales Associate
Worth Clark Realty

Date of experience: May 5, 2025
Rocket L. Rocket Lawyer Rep
1 month ago

Hello Jim,

Thank you for your thoughtful review. We’re glad we could help and that everything worked out well for your situation. If you have any other questions in the future, feel free to reach out at customeroutreach@rocketlawyer.com.

Maryland
1 review
0 helpful votes
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Laura was 10/10!
April 26, 2025

I had a very pleasant and insightful conversation with Laura. Her expertise on the products offered by RL blew me away. Her assistance with my original problem, as well as offering a new solution I was not even aware was available, made my day!

Date of experience: April 15, 2025
Rocket L. Rocket Lawyer Rep
3 months ago

Hello Bridgette,

We're so glad to hear about your positive experience with one of our customer service agents and sincerely appreciate your review, thank you very much.

Washington
1 review
0 helpful votes
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Great service, great product
December 14, 2024

Customer service and technical support was exceptional.

Date of experience: December 4, 2024
Rocket L. Rocket Lawyer Rep
7 months ago

Hey Digby,

Thank you so much for your review, we appreciate it greatly! Take care.

New York
1 review
0 helpful votes
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It's the response when the customer is not happy
December 3, 2024

JoJo is the best. I'm thinking that it is going to be an issue to discontinue services and be reimbursed for charges. NO, that's where JoJo steps in with a bright pleasant smile (yes, vivacious enough I can see her smile thru the phone) and reverses charges gives me all my money back and THEN proceeds to enroll me in a monthly subscription when "I thought I wanted out". Jojo is a trained professional who is worth her weight in gold. Rocket, take care of your Golden Goose!

Date of experience: November 23, 2024
Rocket L. Rocket Lawyer Rep
8 months ago

Hey Dead

Thanks so much for your glowing review regarding one of our representatives, we are glad to hear that you received such great customer service from her!

Pennsylvania
1 review
0 helpful votes
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Excellent Service
October 27, 2024

The associate who helped me was very kind! I was signing up for the free trial and ran into a glitch. She processed the seven-day free trial for me while I took care of the problem!

Date of experience: October 17, 2024
Rocket L. Rocket Lawyer Rep
9 months ago

Hello Amber,

We appreciate your review and so glad to hear about your positive customer service experience! Have a wonderful day.

Florida
1 review
0 helpful votes
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Last Will
October 6, 2024

Tiffany was helpful and very clear. I understood it all.

Date of experience: September 26, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hell Steven,

We appreciate you taking the time to share your feedback and so glad that your experience with one of our representatives was a positive one! Have a great day.

Michigan
1 review
0 helpful votes
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Excellent Customer Service
October 6, 2024

Tiffany assisted me today. She solved my problem in an efficient manner and was very courteous.

Date of experience: September 26, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hey Lois,

Thanks for taking the time to leave us a review and we're so glad that you've had a positive experience with our customer service! Take care.

California
1 review
0 helpful votes
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Appreciation to Patricia
October 3, 2024

Patricia
What a great employee to have!
She asked all of the questions
And got the results that I wanted
The nicest customer service I've had in years!😇🙏

Date of experience: September 23, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi James,

We appreciate you taking the time to leave us a review and so glad to hear about your positive customer service experience, thanks so much! Have a wonderful day.

Utah
1 review
0 helpful votes
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Cancel subscription
September 30, 2024

She was polite and informed. Solved my issue and explained policy.

Date of experience: September 20, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Pat,

Thank you for your review, we're happy that you're happy! Have a wonderful day.

New York
1 review
0 helpful votes
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Grace was awesome!
September 19, 2024

Grace was very helpful! Excellent customer service! She took care of my request.

Date of experience: September 9, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hey Yanling,

We sincerely appreciate you taking the time to leave us a review and so glad to hear about your positive experience with one of our representatives! Have a wonderful day.

California
1 review
0 helpful votes
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Great service from rocket lawyer.
September 17, 2024

I was having difficult processing my lease on computer made a call for some help to rocket lawyer what outstanding service I received from Justin I took his time I'm hearing impaired. I was having difficulty with answering some of the questions he was so helpful and patient and spent like 45 minutes with me it was just a pleasure to have someone assist you like that I think everybody should look into using rocket lawyer and see if it's the right mechanism for them because they're really trying to help people without reaching out to deep pockets

Date of experience: September 7, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello there Tim,

Thank you so much for taking the time to leave us a review, we're so glad to hear about your positive experience with our customer service! Have a wonderful day.

Tennessee
1 review
0 helpful votes
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Awesome
September 11, 2024

Everyone over the years have been very thoughtful and understanding what we needed I would highly recommend Rocket Lawyer

Date of experience: September 1, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hey Jamie,

Thanks for taking the time to leave us a review, we're so glad to hear about your positive experience! Take care.

Florida
1 review
0 helpful votes
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Good Experience
September 8, 2024

I was looking for a Rental lease in Florida. Something short but detailed for one year. After looking around about I found Rocket Lawyer. The site is inviting and pretty easy to understand. There were several options from basic to extensively detailed. The laws and regulations for Florida were auto included which is nice. I selected a basic lease and the 7 day trial period because this is our first time we wanted something easy. I just had to remember to cancel within the time period. The representative I spoke to was very kind, professional and informative. She didn't try to pressure me to keep the service although there is a pretty good' downgrade' offer for minimal dollars if I thought I'd have questions and could get legal help if needed. I declined as this is my first time and we wanted a lease to get started. While on the phone with the Representative, there is a wealth of information in icon style which I thought looked nice and I will probably come back and utilize. From my call in to call end it was quick and friendly. I appreciate Rocket Lawyer for the lease, wealth of information on the website which isn't crammed in your face and Awesome Representative for kindness, professional and knowledge of the products offered.
Definitely give Rocket Lawyer a try!
Have a great day.

Date of experience: August 29, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Valorie,

We're really glad to hear about your positive experience with our service and customer service also! Thanks so much.

Georgia
1 review
0 helpful votes
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Grace
September 8, 2024

I came with a complicated issue and Grace was able to help me alleviate it relatively quickly. I appreciate her kindness and soft tone.

Date of experience: August 29, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hey Kate,

Thanks so much for your review, we sincerely appreciate it! Take care.

California
1 review
0 helpful votes
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Great Customer Service
September 8, 2024

Grace was very helpful and cheerful on the phone when she was giving me answers to my questions about membership.

Date of experience: August 29, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi Sarah,

It's great to hear about your positive customer service experience and appreciate your review, thanks!

Maryland
1 review
0 helpful votes
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Kim spent just enough time to resolve all of my problems and restore any lost confidence in Rocket Lawyer. She would be a great employee at any firm.

W. Brad Clark, CPA, CFP
In private practice for 50 years

Date of experience: August 29, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hey Brad,

It's great to hear about your positive experience and we sincerely appreciate your review, thanks!

New Jersey
2 reviews
0 helpful votes
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Great Customer Service A+
September 8, 2024

I called to change my membership and Grace understood my need and took care of it right away. She made the process seamless. A+ Customer service.

Date of experience: August 29, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Nelson,

We appreciate your review, thank you very much!

California
1 review
0 helpful votes
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Grace was so kind and helpful!
September 7, 2024

I had an issue with being charged for membership even though it was covered via my Hemlane membership. I had been working with them for over a month to fix it and had no success while Grace helped resolve it in a matter of seconds. She was very knowledgeable and was aware of this partnership. She was also very patient, kind and pleasant to talk to. Thank you so much, Grace! Rocket Lawyer is lucky to have you on their team!

Date of experience: August 28, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi Ami,

Thank you for your review, we're really glad that one of our representatives could assist you with this billing matter! Please take care.

Texas
1 review
0 helpful votes
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Owner
September 7, 2024

Grace was very helpful and knowledgeable, was able to assist in a timely manner

Date of experience: August 28, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Jeff,

Thanks for taking the time to leave us a review, we appreciate it!