337 Reviews From Our Community
All Reviews
Excellent and to the point. Could not be more pleased. Will continue to use rocket for all my basic legal needs. have already recommended Rocket to many friends.
I was just about to use Ticket Lawyer until I read the reviews. I just want to say THANK YOU for saving me from the BS. I had a company called prepaid legal service that did the SAME exact thing in 2007 so after that I look at reviews. Obvious the good reviews are fake since 90% of there reviews are NEGATIV!
We do our best to provide a clear explanation of how our 7-Day Free Trial works to customers before entering in credit card information. For your reference, I have included this text here:
"How our 7 day free trial works
After the trial, you will automatically receive a premium membership at $39.95 per month and your service will continue uninterrupted unless you decide to cancel. If you choose not to start a free trial, you will still receive an email to access your free basic document.
Cancel any time
Rocket Lawyer makes it simple to cancel your trial before you are billed either online or by calling us at (877) 881-0947 M-F 6am-6pm PT. No service fees will be charged if you cancel within the trial period.
By continuing, I agree to the Terms of Service and Privacy Policy."
Customers are free to downgrade (close) their memberships before the Trial is up, therefore, preventing any billing. Otherwise, the Trial will convert into a membership, but it can still be downgraded at any time even while in a paid membership.
If you have any further questions or concerns about our services and what we have to offer, please don't hesitate to reach out by email at support@rocketlawyer.com or by phone at 877-881-0947 (M-F, 6am-6pm PT).
I paid $20.00 to get my bylaws done and thought that was a flat fee to only be charged $39.95 today. I definitely want a refund.
We greatly apologize for this situation and we would be glad to assist you with this matter. Please call our customer service department at 877-881-0947 (M-F, 6am-6pm PT.)
Excellent and assistance just as great. I have been on the Rocket many time and It has reduced stress and strain.
Thank you very much for your review. We greatly appreciate it, and it's so good to know when our customers have had a good experience with us! If you need anything or have further questions/concerns, please don't hesitate to reach out to us by email at support@rocketlawyer.com or by phone at 877-881-0947 (M-F, 6am-6pm PT.)
I signed up to test it for 1 (!!) document, and then a steady flow money disappeared from my credit card. Do not use this service. Totally unhappy with it. You are only informed in the footer very smal that they will charge you a LOT... and NOT even having the decency to show invoices or email these (hell.. you may remember you have ordered this useless service..)
We are sorry for this and we do try our best to clarify to customers that it is a 7-Day Free Trial for our Premium Monthly plan. When customers sign up, they receive these exact terms and conditions at the checkout page:
"How our 7 day free trial works
After the trial, you will automatically receive a premium membership at $39.95 per month and your service will continue uninterrupted unless you decide to cancel. If you choose not to start a free trial, you will still receive an email to access your free basic document.
Cancel any time
Rocket Lawyer makes it simple to cancel your trial before you are billed either online or by calling us at (877) 881-0947 M-F 6am-6pm PT. No service fees will be charged if you cancel within the trial period.
By continuing, I agree to the Terms of Service and Privacy Policy."
Customers are notified of the monthly billing on their own monthly billing statement from their financial institution either online or by paper. We do depend on our customers to downgrade (close) their accounts either online through their account settings, or they can contact us within their Trial time by phone, chat, or email (M-F, 6am-6pm PT) to downgrade their service also. We do send out an email as soon as a customer signs up for the Free Trial that also explains the Terms of the Trial period.
We would be happy to look into your situation, so please give us a call again during our normal business hours and we can assist you. The number for Customer Service is 877-881-0947 (M-F, 6am-6pm PT) .
Do not use this site, this is a scam you complete all the information and then they want your credit card to provide your "free" document. They really want you to sign up for a monthly membership you can never get out of. I have reported this company to the Attorney General in my State of Florida.
We apologize for this situation and we do try our best to clarify to customers that it is a 7-Day Free Trial for our Premium Monthly plan. When customers sign up, they receive these exact terms and conditions at the checkout page:
"How our 7 day free trial works
After the trial, you will automatically receive a premium membership at $39.95 per month and your service will continue uninterrupted unless you decide to cancel. If you choose not to start a free trial, you will still receive an email to access your free basic document.
Cancel any time
Rocket Lawyer makes it simple to cancel your trial before you are billed either online or by calling us at (877) 881-0947 M-F 6am-6pm PT. No service fees will be charged if you cancel within the trial period.
By continuing, I agree to the Terms of Service and Privacy Policy."
We do depend on our customers to downgrade (close) their accounts either online through their account settings, or they can contact us within their Trial time by phone, chat, or email (M-F, 6am-6pm PT) to downgrade their service also. We do send out an email as soon as a customer signs up for the Free Trial that also explains the Terms of the Trial period.
We would be happy to look into your situation, so please give us a call again during our normal business hours and we can assist you. The number for Customer Service is 877-881-0947 (M-F, 6am-6pm PT) .
I am being charged $39.95 per month and was not notified I was part of the premium service. I went on to develop one lease contract and that was it. I can't get anyone on the phone and I called several times (during their business hours). I wish I had read the reviews before working with Rocket- I never would have used them. My complaint is the same as the dozens of others on line..... just read a few more and you'll get the idea.
We apologize for this situation and we do try our best to clarify to customers that it is a 7-Day Free Trial for our Premium Monthly plan. When customers sign up, they receive these exact terms and conditions at the checkout page:
"How our 7 day free trial works
After the trial, you will automatically receive a premium membership at $39.95 per month and your service will continue uninterrupted unless you decide to cancel. If you choose not to start a free trial, you will still receive an email to access your free basic document.
Cancel any time
Rocket Lawyer makes it simple to cancel your trial before you are billed either online or by calling us at (877) 881-0947 M-F 6am-6pm PT. No service fees will be charged if you cancel within the trial period.
By continuing, I agree to the Terms of Service and Privacy Policy."
We do depend on our customers to downgrade (close) their accounts either online through their account settings, or they can contact us within their Trial time by phone, chat, or email (M-F, 6am-6pm PT) to downgrade their service also. We do send out an email as soon as a customer signs up for the Free Trial that also explains the Terms of the Trial period.
We apologize that you had called and we were unavailable, around what time were you calling (including timezone) and on what day(s)?
We would be happy to look into your situation, so please give us a call again during our normal business hours and we can assist you. The number for Customer Service is 877-881-0947 (M-F, 6am-6pm PT) .
After 5 weeks of paying $80 and Never receiving a promised legal reply, Go Elsewhere! This company has not yet refunded my 2 months of fees.
We apologize for this, but if you give us a call at 877-881-0947 (M-F, 6am-6pm Pacific Standard Time) we can definitely look into this and how we can rectify the situation. Thank you.
I have NO clue who you are! All I know is I have a 39.95 charge from you on my bank statement!!!!! That $#*! needs taken care of right now! For those of you reading these reviews, beware! I don't know who these people are but I will sure find out.
We are so sorry to hear this, but the best way to get this resolved and taken care of would be to call our customer service line at 877-881-0947 (M-F, 6am-6pm Pacific Standard Time.) We are always more than happy to assist with these types of matters.
I signed up for the trial and cancelled it well within the trial period. Then I started getting charged again 2 months later, noticed after 2 months I had been charged £50, emailed them and apparently, they can't do anything about it because it is over 14 days since I allegedly signed up again, which I did not. I only logged back in, I did not sign up again and I have been charged. Despicable.
Tip for consumers: DONT USE ROCKETLAWYER.
We greatly apologize for this situation. If possible, please email us at customeroutreach@rocketlawyer.com with your email address for the account and we will attempt to reach out to the Rocket Lawyer UK branch to see if they can do anything further for you. Thank you.
Keep charging my card for over a year and do not have anyone answer the phone if you want to cancel it. Don't use their free trial. I have to call my credit card company to stop payment. Major trap!
I greatly apologize for this situation at hand, but if you called outside of our normal business hours (M-F, 6am-6pm Pacific Standard Time) then we wouldn't be there to take your call. The 7-Day Free Trial and our paid memberships can be downgraded (closed) at anytime either online through the customer's own account details, or by phone, email, or chat (during our normal business hours.) The terms for starting the trial were listed both above and beside the sign up box. For your reference, I have included this text here:
"How our 7 day free trial works
After the trial, you will automatically receive a premium membership at $39.95 per month and your service will continue uninterrupted unless you decide to cancel. If you choose not to start a free trial, you will still receive an email to access your free basic document.
Cancel any time
Rocket Lawyer makes it simple to cancel your trial before you are billed either online or by calling us at (877) 881-0947 M-F 6am-6pm PT. No service fees will be charged if you cancel within the trial period.
By continuing, I agree to the Terms of Service and Privacy Policy."
Customers are notified monthly on their billing statements of Rocket Lawyer charges and they can downgrade it whenever they would like. If you need to downgrade your account, feel free to contact us today via email at support@rocketlawyer.com or by telephone at 877-881-0947 (M-F, 6am-6pm Pacific Standard Time.) Please be aware that we will be closed tomorrow in observation of the holiday. We will be back to our normal business hours Wednesday, July 5th.
I must say the Rocket Lawyers did a wonderful job with converting my business over from an LLC to a corporation. I will definitely use them again.
Darius
Thank you very much for your review. We greatly appreciate it, and it's so good to know when our customers have had a good experience with us! If you need anything or have further questions/concerns, please don't hesitate to reach out to us by email at support@rocketlawyer.com or by phone at 877-881-0947 (M-F, 6am-6pm PT.)
They think I was complaining about their premium service that is paid monthly.
In actuality. They charged me (document fee) 4 times for what ended up being 1 document that sits unfinished.
We greatly apologize that you have had this experience with us. If at all possible, please let us know who you had spoken to if that information is available to you. We will look into the matter and do what is necessary to ensure that this doesn't occur in the future.
We do charge $39.95 for the Premium Monthly Plan, but if there was an overdraft fee placed upon that charge by a financial institution, then we do not have control over that, since we do not even collect those funds. We can only refund what we have collected, which would have been the $39.95 billing. We understand that you were billed extra, but unfortunately you will need to speak to the institution that applied that overdraft fee and see if they will be able to assist you with it, since they are the ones who collect that money.
If you need to contact us again, you can do so during our business hours by email at support@rocketlawyer.com or by phone at 877-881-0947 (M-F, 6am-6pm PST.)
I lost a couple hundred dollars because they kept charging my card every month for $40 dollars without any statement or notification. They even charged me twice for one month. Had to call them and change my card. BEWARE.
We are sorry that you've had this experience with us, but we would be happy to assist you with this matter. Simply call our customer service line at 877-881-0947 (M-F, 6am-6pm PT.) We do notify customers monthly on their billing statement and if a customer signs up for the 7-Day Free Trial we do send out a follow up email explaining the terms of it. These terms can also be located on the checkout payment option page. We hope to hear from you soon, so that we can better your experience with us.
Not worth it. Free trial is a joke. Never used it nor did I ever log in and already days later I am getting charged for what I thought was a 30 day free trial. Ridiculous.
We apologize for this situation and we do try our best to clarify to customers that it is a 7-Day Free Trial for our Premium Monthly plan. When customers sign up, they receive these exact terms and conditions at the checkout page:
"How our 7 day free trial works
After the trial, you will automatically receive a premium membership at $39.95 per month and your service will continue uninterrupted unless you decide to cancel. If you choose not to start a free trial, you will still receive an email to access your free basic document.
Cancel any time
Rocket Lawyer makes it simple to cancel your trial before you are billed either online or by calling us at (877) 881-0947 M-F 6am-6pm PT. No service fees will be charged if you cancel within the trial period.
By continuing, I agree to the Terms of Service and Privacy Policy."
We do depend on our customers to downgrade (close) their accounts either online through their account settings, or they can contact us within their Trial time by phone, chat, or email (M-F, 6am-6pm PT) to downgrade their service also.
We would be happy to look into your situation, so please give us a call during our normal business hours and we can assist you. The number for Customer Service is 877-881-0947.
they call over and over after years of me not using their service and tried to charge my acc for annual service. I told them I never had annual anything so why would you try that now??? sleezy salesman desperate for a commission using ILLEGAL means.
We apologize that you've had this experience with us. The reason that we have our New Business team or Incorporation team reach out to our customers is because those customers are either in active memberships that are up for renewal or it can also be in regards to customers who have incorporated with Rocket Lawyer and it is in regards to the customer remaining in state compliance (ie if the customer has made us their registered agent and it is up for renewal.) We like to reach out to our customers to check up on them and also to inform them of any promotions that we have available for them at the time of their renewal (if they choose to renew,) but this also gives customers the opportunity to downgrade their membership before it renews.
If you need anything else, please don't hesitate to reach out by email at support@rocketlawyer.com or by phone at 877-881-0947 (M-F, 6am-6pm PT.)
Warning - do not use Rocket Lawyer. The company seems to be going out of business as of May 2017 when I tried making a will and associated documents. The documents are INCORRECT for California law. I noticed two problems with my documents. Their support email responses (I exchanged four emails) were worthless. They only sent standardized answers that did not address my questions. I purchased Nolo WillMaker and found it is vastly superior in ease of use and accuracy of documents.
Thank you for your feedback. We really appreciate you taking the time to help us improve by making us aware of the situation. Our goal here at Rocket Lawyer is for all of our documents to be legally compliant, and so I will make sure to forward this information to our legal team so they can investigate and make any necessary changes to our template.
Our support email system is a great resource for our customers to reach out for assistance, but sometimes it can be difficult to troubleshoot documents via email because it is hard to understand the specific issue. Generally, we recommend customers to call us if they are having document issues and speak directly with one of our representatives who can then get a better idea of the situation and be better able to assist.
If you do have any further questions or concerns please call us at (877) 881-0947 Mon-Fri 7am-7pm MST.
These are scam. I tried the trail period and within the same hour I canceled and never ever logged into my account again. Yet, they are charging my account every month. Stay away from this place. I am disputing it with my bank now because they are no help.
i had my uncontested divorce papers drawn up with rl i took them to a lawyer to make sure that i had filled them out right and was informed that the courts would have thrown those paper out if i had filled them. the heading was wrong the format was off they didn't include a parenting plan or anything do not use this service!
We apologize that the document you created with us did not work for your situation. Our goal at Rocket Lawyer is for all our documents to be legally compliant in whichever state they are filed.
With this goal in mind, we would greatly appreciate any further information you may be able to provide us regarding which state and county you planned to file in and/or any other reasons you were given as to why the document would not have worked.
You may call us at (877) 881-0947 Mon-Fri 7am-7pm MST or you can email us at support@rocketlawyer.com.
Thank you.
They have in small writing ..... of course...that after 7 days of using their service you will be charged $39.95 EVERY MONTH til you cancel it!!! I had to cancel my credit card to stop this misery.. Of course it is all legal!! They can rob you blind and its legal!!
I sincerely apologize for the current situation. We do offer a 7-Day Free Trial for new members. Before the "Get Document" button is pressed we do explain on several places on the webpage that the trial does convert to a monthly paid membership if it is not downgraded within the 7-Day period. We also send an email once customers register for the trial letting them know this. For your reference, I have included the text:
"How our free trial works: after the 7-day free trial you will automatically be charged $39.95/month for a Premium Membership on a recurring basis. Cancel anytime online or by calling us at (877) 881-0947. You won't be charged if you cancel within the trial period."
If you have any further questions or concerns please contact by calling (877) 881-0947 Mon-Fri 7am-7pm MST or by emailing support@rocketlawyer.com.
I don't have a review, just a question. I filled out a form for an Affidavit of Heirship putting down all the information for property, now I am afraid I may be scammed out of my property. How legit is this company?
Thank you for reaching out to Rocket Lawyer.
Our site secures your private information using Norton Secured, powered by Verisign. Rocket Lawyer uses an SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission. To check our security information, please see this link:
https://trustsealinfo.verisign.com/splash?form_file=fdf/splash.fdf&dn=www.rocketlawyer.com&lang=en.
If you have any further questions please feel free to call us at (877) 881-0947 Mon-Fri 7am-7pm MST or by emailing support@rocketlawyer.com
I have used Rocket Lawyer several times to get ideas about what to write a contract, however I write it myself at the end or in some cases I actually hire a lawyer to do it for me. I'm laughing at all the bad reviews because these reviewers are CHEATERS who don't want to pay for a lawyer and want a freebie, then they complain that they get charged for this site's services. I can only assume that Rocket Lawyer paid lawyers to write the hundreds of contracts or agreements that you can find on their site so hey! they deserve to be compensated. If you are cheap you will sooner or later pay for the consequences. At the end, you don't even know if their content complies with local and state laws, so it is your fault for trying to cheat the system. Hire a real lawyer and stop $#*!ing!
We truly appreciate you taking the time to write a review about Rocket Lawyer and for your patronage to our company. Feedback like yours is crucial for us to continue improving our service. If you ever need any help or have questions about using Rocket Lawyer, please don’t hesitate to get in touch. Thanks!
Contact us at support@rocketlawyer.com or by phone at 877-881-0947 (M-F, 6am-6pm PT.)
I signed up for what I thought was a one time use and then they billed me for the next 12 months $39.995 per month, even though I cancelled and never used the service.
Tried to get a refund but was told I couldnt get one. Do Not Use This Company!!!
I greatly apologize for this situation, but we offer our first time customers two options at the checkout page; one option is to purchase the document out right for a single price and the second option is to start our 7-Day Free Trial. We do explain that our trial does convert into a monthly membership if the membership isn't downgraded during the Trial period. I have included the text for reference: "How our 7 day free trial works
After the trial, you will automatically receive a premium membership at $39.95 per month and your service will continue uninterrupted unless you decide to cancel. If you choose not to start a free trial, you will still receive an email to access your free basic document.
Cancel any time
Rocket Lawyer makes it simple to cancel your trial before you are billed either online or by calling us at (877) 881-0947 M-F 6am-6pm PT. No service fees will be charged if you cancel within the trial period.
By continuing, I agree to the Terms of Service and Privacy Policy."
Customers are notified monthly on their billing statement of the charges and also sent an email explaining the Trial period as soon as the customer signs up. The email subject reads: "Welcome to Rocket Lawyer,______ let's get started." I do apologize if these were overlooked. You can contact us at anytime by email at support@rocketlawyer.com or by phone at 877-881-0947 (M-F, 6am-6pm PT.)
Scummy company. wish i read these reviews before i got taken in. I also did a one time fee document and was charged a monthly fee for a couple of months before i noticed. They say they sent an email telling me i signed up for a membership which is a total lie. i never signed up and never received an email. do not use this company they. I am reporting them to the the Better Business Burea
Tip for consumers: if i could give a negative review that's what i would do
I paid, the agreement said one time payment, is 3 months they still my money every month.$39.95. I have to work for get that money and this site take easy. Stolen.
I apologize for your situation, but there are two given options when customers create their first legal document; either purchase the document for the given price or customers can start our 7-day Free Trial. It sounds like the incorrect option was selected in this case. We would be more than happy to see what we can do for you, but you will need to call our customer service line to get assistance. The number to call would be 877-881-0947 (M-F, 6am-6pm PT.)
Customer Questions & Answers
Votes
Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Votes
No. I've found it hard to get a response from the ones recommended.
Votes
Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Votes
Hello Chris! For our legal documents, we offer two options at the checkout page; starting the 7-Day Free Trial or customers can simply purchase their legal document out right for a single price, in your case it is $20. So long as you choose this option by clicking on the bubble for it then you will only be charged for that legal document. I apologize that you feel this way about Rocket Lawyer, but if there are any issues at all we are always more than willing to help our customers. You can contact us at support@rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT.)
Votes
We do carry many legal documents on our site that may assist you with your legal needs; however, Rocket Lawyer is not a law firm and cannot provide legal advice. I apologize for any inconvenience this may have caused. If you are unsure about what to do in your situation and need help, you can always connect with an attorney in your area to address your particular situation by browsing our Lawyer Directory. Members of Rocket Lawyer in either a monthly or annual Legal Plan are eligible for our On Call program, which includes free attorney reviews of documents, discounted hourly lawyer services and much more. Additionally, members and trial members can ask a quick legal question here and get a response within a business day from a lawyer that specializes in that issue. For additional information or assistance, please contact our Customer Service team at 877-881-0947 Mon - Fri 6am-6pm PST.
Votes
I recommend the practicepanther. i've been using practicepanther for months now, and it is so good. At first, i was in my second thought in using this software, but as i tried this, its so interesting and addictive. its so easy. this one is such a great help for me and my office. arrange and organize my files for us to work easier and even faster.great job practicepanther!
Votes
Hello Mary, Rocket Lawyer does connect our members to real attorneys. They are not employees of Rocket Lawyer, but have agreed to offer their services to our members. If you would like to be connected with a lawyer you can call us at (877) 881-0947 Mon-Fri 7am-7pm MST and ask to speak with our OnCall department, or you can submit a request through your account online by selecting the Ask A Lawyer option.
Votes
Hello Fred W., We would be happy to look into this matter and get it resolved for you, but please contact our customer service line at 877-881-0947 or you can email us at support@rocketlawyer.com. Our hours of operation are Monday-Friday, 7am-7pm MST.
Votes
Patti, thank you for your question. Without seeing your account, I'm unable to confirm the actual status; however, If you selected the $5.00 option, you will not be billed for the monthly membership. If you would like us to verify this for you, please email customeroutreach@rocketlawyer.com (or you can call MON-FRI 6AM-6PM PST 877-881-0947) with your email address that was used on the website. We would be happy to look into this for you.
Votes
At Rocket Lawyer, we do have a network of attorneys that can provide legal advice and assistance to our customers with active subscriptions. To further assist you, please contact Rocket Lawyer support at (877) 881-0947 MON - FRI 6AM - 6PM PST.
About Rocket Lawyer (from the business)
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Thank- you for your review and we greatly appreciate your patronage with us! If you need anything else, please don't hesitate to reach out by email at support@rocketlawyer.com or by phone at 877-881-0947. Thanks again!