At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I am yet to overcome; the pleasing and satisfying experience. The documents are so user friendly; yet professional of the highest order. I felt deep within; as if the pre-formatted wordings are expressing what my inner self wants to write. I am extremely sure; that any user will feel the same. Summarising; no words can actually describe; what this team is doing. Just fantastic, amazing, awe-inspiring. Kudos to all you lovely people out there! Stars; 7 stars...
I do not write rave reviews on people, but in this instance, I felt like I should do so. I was a former CPA for 27 years and Realtor since 2005, owning my own real estate firm. So, I am not an easy person to please. I am in a new area with a very complex arrangement where the owner developer controls most of the 1,500 listings in the area. I have been trying to develop a website that would be at least informative and not cause the 600-pound gorilla to come after me because of my website. If I had put my website out as I had worked it up, I would have crushed the copyright laws as they applied to the developer and I would have been in a world of trouble. Fortunately, I decided to go on Rocket Lawyer and asked some basic questions. Terry Gresl with Schiehallion IP Consulting, LLC answered my questions and the more we got into the details of the situation the more I knew I was in over my head. Terry took control and found documents prepared by the developer that outlined what I could and could not do as a Realtor on my website. We then went over several of the various documents I had prepared previously and reworked them to follow the guidelines that Terry found. She was always very prompt in responding to my questions and was there to give me advice during the whole process. In the end Terry sent an email to the developer with copies of the documents that we had prepared and requested they review them and give us feedback. I could not have been happier when they got back with us and said what we had sent in would pass their guidelines. Now all I have to do is go back and revise 170+ documents and flyers to fit the outline that we had worked up. I highly recommend that you contact Terry if you have any copywrite issues. Terry can be reached at the following: Theresa Gresl
Schiehallion IP Consulting
*******976 *******@schiehallionipc.com Respectfully, Jim Forbes
Realtor/Brokers Sales Associate
Worth Clark Realty
Hello Jim,
Thank you for your thoughtful review. We’re glad we could help and that everything worked out well for your situation. If you have any other questions in the future, feel free to reach out at customeroutreach@rocketlawyer.com.
I had a very pleasant and insightful conversation with Laura. Her expertise on the products offered by RL blew me away. Her assistance with my original problem, as well as offering a new solution I was not even aware was available, made my day!
Hello Bridgette,
We're so glad to hear about your positive experience with one of our customer service agents and sincerely appreciate your review, thank you very much.
Customer service and technical support was exceptional.
Hey Digby,
Thank you so much for your review, we appreciate it greatly! Take care.
JoJo is the best. I'm thinking that it is going to be an issue to discontinue services and be reimbursed for charges. NO, that's where JoJo steps in with a bright pleasant smile (yes, vivacious enough I can see her smile thru the phone) and reverses charges gives me all my money back and THEN proceeds to enroll me in a monthly subscription when "I thought I wanted out". Jojo is a trained professional who is worth her weight in gold. Rocket, take care of your Golden Goose!
Hey Dead
Thanks so much for your glowing review regarding one of our representatives, we are glad to hear that you received such great customer service from her!
The associate who helped me was very kind! I was signing up for the free trial and ran into a glitch. She processed the seven-day free trial for me while I took care of the problem!
Hello Amber,
We appreciate your review and so glad to hear about your positive customer service experience! Have a wonderful day.
Tiffany was helpful and very clear. I understood it all.
Hell Steven,
We appreciate you taking the time to share your feedback and so glad that your experience with one of our representatives was a positive one! Have a great day.
Tiffany assisted me today. She solved my problem in an efficient manner and was very courteous.
Hey Lois,
Thanks for taking the time to leave us a review and we're so glad that you've had a positive experience with our customer service! Take care.
Patricia
What a great employee to have!
She asked all of the questions
And got the results that I wanted
The nicest customer service I've had in years!😇🙏
Hi James,
We appreciate you taking the time to leave us a review and so glad to hear about your positive customer service experience, thanks so much! Have a wonderful day.
She was polite and informed. Solved my issue and explained policy.
Hello Pat,
Thank you for your review, we're happy that you're happy! Have a wonderful day.
Grace was very helpful! Excellent customer service! She took care of my request.
Hey Yanling,
We sincerely appreciate you taking the time to leave us a review and so glad to hear about your positive experience with one of our representatives! Have a wonderful day.
I was having difficult processing my lease on computer made a call for some help to rocket lawyer what outstanding service I received from Justin I took his time I'm hearing impaired. I was having difficulty with answering some of the questions he was so helpful and patient and spent like 45 minutes with me it was just a pleasure to have someone assist you like that I think everybody should look into using rocket lawyer and see if it's the right mechanism for them because they're really trying to help people without reaching out to deep pockets
Hello there Tim,
Thank you so much for taking the time to leave us a review, we're so glad to hear about your positive experience with our customer service! Have a wonderful day.
Everyone over the years have been very thoughtful and understanding what we needed I would highly recommend Rocket Lawyer
Hey Jamie,
Thanks for taking the time to leave us a review, we're so glad to hear about your positive experience! Take care.
I was looking for a Rental lease in Florida. Something short but detailed for one year. After looking around about I found Rocket Lawyer. The site is inviting and pretty easy to understand. There were several options from basic to extensively detailed. The laws and regulations for Florida were auto included which is nice. I selected a basic lease and the 7 day trial period because this is our first time we wanted something easy. I just had to remember to cancel within the time period. The representative I spoke to was very kind, professional and informative. She didn't try to pressure me to keep the service although there is a pretty good' downgrade' offer for minimal dollars if I thought I'd have questions and could get legal help if needed. I declined as this is my first time and we wanted a lease to get started. While on the phone with the Representative, there is a wealth of information in icon style which I thought looked nice and I will probably come back and utilize. From my call in to call end it was quick and friendly. I appreciate Rocket Lawyer for the lease, wealth of information on the website which isn't crammed in your face and Awesome Representative for kindness, professional and knowledge of the products offered.
Definitely give Rocket Lawyer a try!
Have a great day.
Hello Valorie,
We're really glad to hear about your positive experience with our service and customer service also! Thanks so much.
I came with a complicated issue and Grace was able to help me alleviate it relatively quickly. I appreciate her kindness and soft tone.
Hey Kate,
Thanks so much for your review, we sincerely appreciate it! Take care.
Grace was very helpful and cheerful on the phone when she was giving me answers to my questions about membership.
Hi Sarah,
It's great to hear about your positive customer service experience and appreciate your review, thanks!
Kim spent just enough time to resolve all of my problems and restore any lost confidence in Rocket Lawyer. She would be a great employee at any firm.
W. Brad Clark, CPA, CFP
In private practice for 50 years
Hey Brad,
It's great to hear about your positive experience and we sincerely appreciate your review, thanks!
I called to change my membership and Grace understood my need and took care of it right away. She made the process seamless. A+ Customer service.
Hello Nelson,
We appreciate your review, thank you very much!
I had an issue with being charged for membership even though it was covered via my Hemlane membership. I had been working with them for over a month to fix it and had no success while Grace helped resolve it in a matter of seconds. She was very knowledgeable and was aware of this partnership. She was also very patient, kind and pleasant to talk to. Thank you so much, Grace! Rocket Lawyer is lucky to have you on their team!
Hi Ami,
Thank you for your review, we're really glad that one of our representatives could assist you with this billing matter! Please take care.
Grace was very helpful and knowledgeable, was able to assist in a timely manner
Hello Jeff,
Thanks for taking the time to leave us a review, we appreciate it!
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hi Salim,
Thanks so much for your review, we're really glad that your experience with our service has been such a positive one! Have a wonderful day.