Rocket Lawyer reviews

My elderly parent paid for one copy of power of attorney for $39.95 back in Jan/2016. Just discovered their account has been charged for 8 consecutive month. They did not sign up for a monthly membership. This is an outright fraud!

I went to the site and found it very helpful, making my document was an easy process, after reading the options available, I chose the trail membership so I could ask a legal question, got a quick response and was able to end the trial without any problems. My only gripe is how hard it was to find the cancel option. Turns out its a downgrade option. Would use again as I do not want to pay high attorney fees.

SCAM DO NOT USE I SPENT AN HOURR WORKING ON WHAT WAS TO BE A FREE FORM ONLY TO BE LED TO A SITE DEMANDING $20 FOR THE DOCUMENT. MAMA TAUGHT ME THREE THINGS AND I SHOULD HAVE LISTENED: 1) DON'T RUN WITH A SUCKER IN YOUR MOUTH 2) THE LORD LOVES A WORKING MAN 3) DON'T TRUST WHITEY.

I signed up for a one time $10.00 fee to create a home rental agreement. Then they "automatically" enrolled me and have been charging my credit card $39.95 a month since January. That one document cost me $319.60.

DO NOT USE THIS SERVICE!!!

Very disappointed with Rocket Lawyer. I used them in February, August and paid for one time use then again in May and used the Free offer only to find out it wasn't free. My credit card has been charged for June, July and August before I realized! The nice customer service lady said I had to cancel the free offer. I would never of done the free offer if I knew that I would have to follow up and cancel it. The free offer was not clear enough in their advertisement. They offered to refund some of my money but not all. Very disappointed and Rocket Lawyer has just lost a customer and will from this point forward I guarantee I will tell everyone I know not to use Rocket Lawyer.

Like others I signed up to get one document. I then cancelled the service but they continued to charge for a service I cancelled or thought I had. This should be illegal. Company's that make it easy to sign up and hard to cancel should be put out of business and their leaders in jail.

Does not let you know that if you already have an account in fact your document will not be free. Customer support experience very bad.

I never signed up or agreed to a monthly fee. I'm not sure if this is even legal but I've been charged for several months $40. It's been reported to Usaa fraud team and I really feel cheated!! These people are crooks!!

Was this review helpful? Yes 3

Matt P. [Rocket Lawyer Rep] Tonya, we apologize for the confusion regarding the matter. We have a couple different options available to access legal documents and the attorney benefits. One of which is the membership. We are happy to address the situation and come to a resolution. To do so, we would need to locate the account. At your earliest convenience please contact customer support at 877-881-0947 Mon-Fri 6am-6pm PST. Or email me at customeroutreach@rocketlawyer.com.

7/18/16

After reading these reviews, I was careful to get IN WRITING confirmation that my account was downgraded to a free account. So, it has been "free" for about 45 days. Well, suddenly I noticed a $39.95 bill on my credit card. I logged in and I was switched to a premium account out of nowhere! I haven't even used the service in over 45 days and they randomly started billing me? I have the email proof that I should not be billed. For anyone in my position, PLEASE submit these to your credit card companies so that Rocket Lawyer's credit rating as a merchant is ruined and they cannot do this to anyone else.

Was this review helpful? Yes 6

Matt P. [Rocket Lawyer Rep] Jon, I am so sorry to hear that this has happened. I am happy to assist you personally regarding the matter and to get this resolved. To do so I would need to be able to locate your account. At your earliest convenience, please contact me at 877-881-0947 ext 5025, or email jknighton@rocketlawyer.com.

7/6/16

I looked for a template and register for an account. It was not until 7month later my software informed me that ROCKET LAWYER is charging me $40 for membership while I didn't signed up for it.

Stay away from it

Was this review helpful? Yes 5

Matt P. [Rocket Lawyer Rep] Jintao, We apologize for any sort of confusion. We offer a couple different options to access the legal documents on the Rocket Lawyer website. One option is to purchase outright, and the other is to become a part of the monthly legal plan. we are happy to assist you further regarding the matter and come to a resolution. Please contact Rocket Lawyer support at your earliest convenience so we can address this for you. Call 877-881-0947 6AM-6PM PST, MON - FRI, or email customeroutreach@rocketlawyer.com.

7/5/16

And if you did just call your bank and have them put a block and remove any charges. Their way of doing business sucks and they should be ashamed of themselves.

Bought a contract from them and like everybody else they started billing me their stupid $39.99/mo special. Called my bank and blocked them. Ass-clowns.

Was this review helpful? Yes 3

Matt P. [Rocket Lawyer Rep] Jimmy, it sounds like there has been a misunderstanding. We would be happy to address the matter; however, to assist you further, we would need to locate your account. If you are still needing help getting this resolved, please contact me at jknighton@rocketlawyer.com or 877-881-0947 ext. 5025.

6/30/16

Got a will off Rocketlawyer.com. Paid for the will only, no added services and did not sign up for monthly charges. BOOM!! Got billed the next month for no reason. Put the whole thing into review by American Express. DO NOT USE ROCKETLAWYER!!

Was this review helpful? Yes 4

Matt P. [Rocket Lawyer Rep] Philip, We do have a couple different options upon checkout to obtain the documents. It sounds like there may have been some confusion or misunderstanding regarding the matter. To assist you further, I will need to gather some additional information to locate the account in question and help resolve the issue. Please contact me at jknighton@rocketlawyer.com or 877-881-0947 ext.5025.

6/20/16

I went on to Rocket Lawyer to obtain a simple template for a Power of Attorney for my mother who sometimes cares for our children. I did NOT intend to sign up for a membership, but have been billed $40 TWICE. I called to cancel, and then also went onto the website to cancel this "membership." Very expensive for a simple document that I could have written myself! Had I not combed through my credit card statement in detail, who knows how many months I would have been billed $40 for literally nothing! Buyer beware. Please note, I am not commenting about the quality of their legal services per se, but I find their "membership" system to be underhanded.

Document downloaded was actually good but credit card used fraudulently immediately after using website.

Good document but credit card info was stolen, used to purchase items immediately after giving it to Rocket Lawyer. Thankful to Chase for fraud alert! Reading other reviews, it appears they are criminals

Was this review helpful? Yes 4

Matt P. [Rocket Lawyer Rep] Kathy, we are so sorry to hear that you have had this take place. We want to reassure that we are Norton Secured, and have not had any report of the site's security being breached. We would be happy to help where we can with the matter. Please contact me at 877-881-0947 ext. 5025 or email at jknighton@rocketlawyer.com.

6/15/16

I discovered, after closely reviewing my bank account, that I had been charged 39.95 by Rocket Attorney for the past 13 months. As I have never used a form from Rocket Attorney, I inquired about the charge. The response was that I had, according to the company. given my consent for the charge by not successfully declining after I had looked at a form last year. Rather than any form of refund, for a service that I had never used, I was told that my account had been "downgraded" to a free account. Never use this business!!!

Was this review helpful? Yes 3

Matt P. [Rocket Lawyer Rep] Ryan, It sounds like there may have been some confusion regarding the matter. We would be happy to address the problem and come to a resolution. Please contact Rocket Lawyer Support at 877-881-0947, MON-FRI 6AM-6PM PST, at your earliest convenience. You can also email me directly at jknighton@rocketlawyer.com.

6/13/16

I continue to cancel withdrawals by Rocket Lawyer, unsuccessfully. I am promised my money is being reimbursed, but never see it happen. These people are fraudulent, and misleading. Scammers!

I talked with, and emailed communications to/from Rocket Lawyer. I received promises for reimbursement, but that money never arrived. All emails from RL show the date sent, "Todays date."

Was this review helpful? Yes 4

Matt P. [Rocket Lawyer Rep] We are sorry to hear that you have been experiencing this complication. We would be happy to address the matter for you. Please contact me at jknighton@rocketlawyer.com or 877-881-0947 ext 5025. That way we can get this resolved for you.

6/10/16

After you spend all the time to create a document and get to the end you find out that even for a free copy you are going to have to give them a credit card number. Scam!

Was this review helpful? Yes 3

Matt P. [Rocket Lawyer Rep] Rick, we do provide free options to our first time users, including the first document absolutely free without using a card. If you are still having troubles accessing the document for free. Please contact Customer Support at 877-881-0947 ext. 5025 or email at jknighton@rocketlawyer.com so I can look into the matter for you. We apologize for any sort of misunderstanding.

6/10/16

I actually used them for a couple of IT service agreements. I knew it wasn't really free so when it came up at the end asking if I wanted a 7 day trial for $40 /mth OR if I wanted to just buy the document for $5 ... I chose to buy the document.

I made 3 or 4 contracts this way without any issue. Today, I made another of the same type of document (no changes or new policies or anything) and at the end they said it would cost $60 !?!?! That is a 1200% increase in price!

So I called and was told they may be "testing" prices ??? So, you are trying to see how much you can sucker out of us before we get pissed? Well, now you know, I AM PISSED!

Now their answer was to sign up for the trial and cancel. I explained then that I could NEVER trust a company that increases prices by 1200% WITHOUT NOTICE. After reading the other reviews, I see that was the correct move.

I moved on and got a generic template for free that I can use just changing the names of the parties. Thanks for forcing me to find other options, worked out for me!

Was this review helpful? Yes 3

Matt P. [Rocket Lawyer Rep] Donald, We are sorry to hear that you have had this misunderstanding. As mentioned by our customer service representative, different Rocket Lawyer documents are put on promotional prices at different times; however, the price for our documents (for non-members of our legal plans) is $60. If you still have additional questions or concerns, don't hesitate to contact me at customeroutreach@rocketlawyer.com or call 877-881-0947 ext 5025.

6/7/16

I needed one set of documents for a DIY divorce, when I took the documents to file they were turned down for being the wrong documents. I went to another site, was given the correct documents, which were free. Now I find a 40.00$ charge a month later on my account. Stop charging me!

Was this review helpful? Yes 2

Matt P. [Rocket Lawyer Rep] Sandra, we are sorry to hear that there has been a misunderstanding. While we do have a couple options to access the documents, one of the options is a membership. As we are not able to locate the account without additional information, please contact us at 877-881-0947, or email jknighton@rocketlawyer.com. That way we can make sure that your account is addressed for you.

6/7/16

The site was helpful for one document. I paid for that document and that was that. I then realized I have been charged with a monthly fee for a half a year? What type of business is this?

Was this review helpful? Yes 4

Matt P. [Rocket Lawyer Rep] We do have a couple different options to access the documents with Rocket Lawyer. One of which is the single document purchase, and the other is a membership. It sounds like there has been a misunderstanding when the document was accessed initially. We would be happy to assist you with the matter. Please contact us at 877-881-0947 ext. 5025 or by email at jknighton@rocketlawyer.com.

5/31/16

I signed a roommate agreement in July of last year through this website.
As soon as I signed my name and saved the document the site closed up and I no longer had access to the document, disappearing into the abyss like Ursula's scroll when the little mermaid signed her voice away for a pair of legs.
Fast forward 7 months, the main lease holder of the house lost her mind and started violating points in the roommate agreement and complaining that we were not BFFS. Becoming vindictive and aggressive she began threatening to "kick [me] out of the house", even though I had violated no points whatsoever and she had.
It turns out the website never documented my signature. As soon as Ursula's scroll snapped shut it kicked me out and pretended I had never existed.
Luckily, I remembered the name of the lawyer who was responsible for drawing up the document, and thought "surely, she will have a signed copy". So I wrote her a letter on the site to send to her. The site then informed me that "somebody" would get back to me, and tried to charge me $50 for something that is my absolute right.
So I googled the name of the lawyer and drove 3 hours to visit her. She was not there. None of her advertising even said she was certified to do leasings/roommate agreements. It was divorce, crime, etc. think Saul Goodman.
I left her a message 3 days ago and she has not responded.
The crazy roommate is going off of her rocker trying to hold me to the contract in the parts that benefit her, but any part that benefits me she tells me that I can't even see the document or talk to somebody above her (no point of contact for property manager) since I am "not on the lease".
F*** this site and every s*** a*** "lawyer" that is a part of it.

Was this review helpful? Yes 3

Matt P. [Rocket Lawyer Rep] We are sorry to hear that you had experienced technical difficulties while using the Rocket Lawyer services. While we are unable to locate your account given the information, it is difficult to assist you according to the matter at hand. If you are needing additional assistance, I would be happy to help. Feel free to email me directly at jknighton@rocketlawyer.com, or call at 877-881-0947 ext. 5025.

5/27/16

Fraudulent charges on my debit card, even though I have never visited their site. Had never even heard of this fraudulent company.

Was this review helpful? Yes 4

Matt P. [Rocket Lawyer Rep] We are sorry to hear that you have had this take place. We would be happy to look into and address the matter for you on the Rocket Lawyer side. Please contact us at 877-881-0947 MON-FRI 6AM-6PM PST, or email me directly at jknighton@rocketlawyer.com.

5/6/16