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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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Florida
1 review
0 helpful votes
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Copywrite Guidance
June 16, 2025

I do not write rave reviews on people, but in this instance, I felt like I should do so. I was a former CPA for 27 years and Realtor since 2005, owning my own real estate firm. So, I am not an easy person to please. I am in a new area with a very complex arrangement where the owner developer controls most of the 1,500 listings in the area. I have been trying to develop a website that would be at least informative and not cause the 600-pound gorilla to come after me because of my website. If I had put my website out as I had worked it up, I would have crushed the copyright laws as they applied to the developer and I would have been in a world of trouble. Fortunately, I decided to go on Rocket Lawyer and asked some basic questions. Terry Gresl with Schiehallion IP Consulting, LLC answered my questions and the more we got into the details of the situation the more I knew I was in over my head. Terry took control and found documents prepared by the developer that outlined what I could and could not do as a Realtor on my website. We then went over several of the various documents I had prepared previously and reworked them to follow the guidelines that Terry found. She was always very prompt in responding to my questions and was there to give me advice during the whole process. In the end Terry sent an email to the developer with copies of the documents that we had prepared and requested they review them and give us feedback. I could not have been happier when they got back with us and said what we had sent in would pass their guidelines. Now all I have to do is go back and revise 170+ documents and flyers to fit the outline that we had worked up. I highly recommend that you contact Terry if you have any copywrite issues. Terry can be reached at the following: Theresa Gresl
Schiehallion IP Consulting
*******976 *******@schiehallionipc.com Respectfully, Jim Forbes
Realtor/Brokers Sales Associate
Worth Clark Realty

Date of experience: May 5, 2025
Rocket L. Rocket Lawyer Rep
4 weeks ago

Hello Jim,

Thank you for your thoughtful review. We’re glad we could help and that everything worked out well for your situation. If you have any other questions in the future, feel free to reach out at customeroutreach@rocketlawyer.com.

New York
1 review
0 helpful votes
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It's the response when the customer is not happy
December 3, 2024

JoJo is the best. I'm thinking that it is going to be an issue to discontinue services and be reimbursed for charges. NO, that's where JoJo steps in with a bright pleasant smile (yes, vivacious enough I can see her smile thru the phone) and reverses charges gives me all my money back and THEN proceeds to enroll me in a monthly subscription when "I thought I wanted out". Jojo is a trained professional who is worth her weight in gold. Rocket, take care of your Golden Goose!

Date of experience: November 23, 2024
Rocket L. Rocket Lawyer Rep
7 months ago

Hey Dead

Thanks so much for your glowing review regarding one of our representatives, we are glad to hear that you received such great customer service from her!

California
1 review
0 helpful votes
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Great service from rocket lawyer.
September 17, 2024

I was having difficult processing my lease on computer made a call for some help to rocket lawyer what outstanding service I received from Justin I took his time I'm hearing impaired. I was having difficulty with answering some of the questions he was so helpful and patient and spent like 45 minutes with me it was just a pleasure to have someone assist you like that I think everybody should look into using rocket lawyer and see if it's the right mechanism for them because they're really trying to help people without reaching out to deep pockets

Date of experience: September 7, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello there Tim,

Thank you so much for taking the time to leave us a review, we're so glad to hear about your positive experience with our customer service! Have a wonderful day.

Maryland
1 review
0 helpful votes
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Kim spent just enough time to resolve all of my problems and restore any lost confidence in Rocket Lawyer. She would be a great employee at any firm.

W. Brad Clark, CPA, CFP
In private practice for 50 years

Date of experience: August 29, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hey Brad,

It's great to hear about your positive experience and we sincerely appreciate your review, thanks!

Iowa
2 reviews
0 helpful votes
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Courteous, compassionate and competent service!
September 7, 2024

Grace handled my request with professionalism and 'grace'. Her attempt to upsell an alternative service was polite and not ''pushy". I have spoken with dozens of service and technical agents and Grace is at the top of her class. A most positive experience.

Date of experience: August 28, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi Eric,

Thanks so much for your review, we're happy that you're happy! Take care.

California
1 review
0 helpful votes
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Appreciation to Patricia
October 3, 2024

Patricia
What a great employee to have!
She asked all of the questions
And got the results that I wanted
The nicest customer service I've had in years!😇🙏

Date of experience: September 23, 2024
Rocket L. Rocket Lawyer Rep
9 months ago

Hi James,

We appreciate you taking the time to leave us a review and so glad to hear about your positive customer service experience, thanks so much! Have a wonderful day.

Georgia
1 review
0 helpful votes
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Fast, Simple, Easy
October 30, 2017

After having set up my LLC through Legal Zoom in 2015, I was ready to add my two friends who have helped get to where we are now in late 2017. I wanted to get a clear agreement on what we had been discussing for years, and was able to do so at moments notice through Rocket Lawyer. I even foolishly left out one of the three signature slots and got a fix on the phone within minutes, and we are all signed and ready to start 2018 off with a bang. Will probably pick up a membership soon, so all the legal questions that come up can be handled with confidence.

Date of experience: October 28, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Isaac,

We're really glad that you were able to get what you needed from us and we hope that you'll come back for your legal needs in the future! If you have general questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!

New York
1 review
0 helpful votes
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Transfer on Death Deeds Tate
September 4, 2024

My experience with Rocket Lawyer has been very good. The deed forms that I used were easy to use and well done. I suggest the following changes to the form. 1) Change the "Mail Tax Statements To" info to show somewhere else on the the form instead of creating a blank page with only the mailing info. 2) Add an "Additional Provisions" section. (3) The Grantor Acknowledgement page spacing for signature lines needs to larger to accommodate normal size writing and signatures.

I will use Rocket Lawyer for any future legal items.

Date of experience: August 25, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Charles,

Thank you so much for your review, we're happy to hear about your positive customer service experience! Take care.

Washington
1 review
0 helpful votes
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Excellent customer service
August 16, 2024

I have used Rocket Lawyer on and off for years. I've never found the need to try another search method. On inquiries about specific topics, there are attorney relationships with Rocket Lawyer which result in quick responses and lots of good information. I also use this site for document production. My experience with calling for the infrequent membership change has been very positive.

Date of experience: August 6, 2024
Rocket L. Rocket Lawyer Rep
11 months ago

Hello Leslie,

It's wonderful to hear about your positive experience and appreciate your review! Have a great day.

Germany
1 review
1 helpful vote
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Excellent customer service
August 20, 2024

We had a slight billing issue, but the agent I spoke to (Patricia) was able to get it straightened out and got my account set up the way I needed. She was friendly and knowledgeable, a genuine pleasure to talk to.

Rocket is a great service that allows you to create all sorts of documents for printing/saving. It's a great self-service tool and saves me a ton of money on things that I don't really need an attorney for.

Date of experience: August 10, 2024
Rocket L. Rocket Lawyer Rep
11 months ago

Hi Eric,

It's awesome to hear about your positive experience with us and appreciate your review! Thanks so much.

Georgia
2 reviews
0 helpful votes
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Grace-fully Professional
August 31, 2024

Grace understood immediately my issue with billing (being double billed) and corrected the error. She issued the appropriate refund and emphasized (twice) that it might not appear on my credit card statement for 7-10 days. She was quite thoughtful and professional, and I would give her an A+ for how she handled my call.

Date of experience: August 21, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Peggy,

It's wonderful to hear about your positive customer service experience and appreciate your review, thanks!

California
1 review
0 helpful votes
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Sabrina went above and beyond!
August 11, 2024

Over the times I have spoken to the representatives at Rocket Lawyer, I am so at peace knowing I chose the right company to help me. Sabrina was so professional, helpful, and kind. She educated me on potential scams that I should be aware of as a new business owner. She answered each and every one of my questions and concerns and followed up with detailed emails. Really pleased with Sabrina's service, professionalism, and attitude!

Date of experience: August 1, 2024
Rocket L. Rocket Lawyer Rep
11 months ago

Hi Ana!

We appreciate you taking the time to leave us a review and so delighted to hear about your positive customer service experience! Have a wonderful day.

Illinois
1 review
0 helpful votes
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Easily produced forms, great verbiage
March 15, 2023

Produced photographer's agreement in less than thirty minutes, including several edits. Downloaded pdf's & MS Word docs without incident. Highly recommend. Followed up with CS Rep, Ellis, who immediately understood my need, and addressed it quickly, professionally and comprehensively with no need to hand me off to someone else. One call & i was done. Sweet.

Date of experience: March 15, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Patrick,

We sincerely appreciate your review and so glad that you've enjoyed your time with our service! Thanks so much.

Florida
1 review
0 helpful votes
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Excellent Top Notch Cudtomer Service
February 16, 2022

Damian was amazing and solved every one of
My issues and then some. If
More companies focused their attention on a
Second-to-none customer service staff they would have much less worry when it comes to the bottom line!

Date of experience: February 16, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi Laurie,

We're happy to hear one of our representatives were able to help you with your matter and we appreciate your review! Thanks so much.

South Carolina
1 review
0 helpful votes
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Rocket Lawyer has some of best looking and legally phrased documents available! The only problem is that you have to remember to quit your free membership within 7-days, or you will be billed $39.95 monthly!

Date of experience: August 28, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Mya,

Thanks so much for your review, we appreciate your feedback. We do offer our 7-Day Free Trial and customers are always more than welcome to downgrade their service whenever they'd like. We also have the option for customers to purchase their document. If you need anything else at this time, feel free to email us at customeroutreach@rocketlawyer.com.

Missouri
2 reviews
0 helpful votes
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I had two accounts with rocket lawyer. One originated in 2012. I opened a new account this past July. Your computer was trying to access my old account.The call taker analyze the problem and corrected it immediately. Very good customer service!

Date of experience: August 12, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Edward,

Thank you for your review, we greatly appreciate it! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks again!

Maryland
1 review
0 helpful votes
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Wonderful service!
July 28, 2021

Mrs. Weston helped me with all my questions very quickly, professionally and extensively. She explained my choices, suggested the best options, went through different sales.
I will certainly refer my friends to this company. Thanks for good service!

Date of experience: July 28, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Ilya,

It's awesome to hear you've had a positive experience with our service an appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!

Washington
1 review
0 helpful votes
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Jacob was a great help but the site is very faulty.
February 26, 2022

Jacob did an amazing job helping me resolve my issue, but this isn't the first time it's happened. I'd give a lower star rating if it didn't affect Jacob's QA. The site continuously loses track of important documents that have already been signed. This causes friction with clients as I have to have them sign duplicate documents repeatedly.

Date of experience: February 26, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hello Devon,

It's wonderful to hear you've had such a positive experience with one of our representatives and appreciate your review!

Georgia
3 reviews
1 helpful vote
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Fully Refunded Order
March 31, 2016

We forgot to cancel our free trial period and didn't realize we were being charged $39.95 per month until 4 months had passed! I called expecting to get a lot of flack, but the representative (Jude) was very kind understanding, and gave us a full refund (minus the $5 promotion which was what was what we signed up for). They have good legal documents if you need them, and better yet, back up their offer. Can't beat that! Thank you Rocket Lawyer!

Date of experience: March 31, 2016
Rocket L. Rocket Lawyer Rep
over a year old

Hey Judy,
Thanks for your feedback! We greatly appreciate it and if you ever need anything else that we can assist you with, just let us know at customeroutreach@rocketlawyer.com. Thanks again.

West Virginia
1 review
0 helpful votes
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Excellent customer service
March 17, 2023

Today I was given professional and compassionate customer care. In our profit driven society, businesses often lose focus on the customer side of the economy. I appreciate Lauren offering additional service above a free membership ship. Thank you for your kindness and understanding, with providing full information on available services!

Date of experience: March 17, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Kelly,

Thanks for taking the time to leave us a review, we greatly appreciate it! Have a wonderful day.