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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Grace was very helpful and cheerful on the phone when she was giving me answers to my questions about membership.
Kim spent just enough time to resolve all of my problems and restore any lost confidence in Rocket Lawyer. She would be a great employee at any firm.
W. Brad Clark, CPA, CFP
In private practice for 50 years
Hey Brad,
It's great to hear about your positive experience and we sincerely appreciate your review, thanks!
I called to change my membership and Grace understood my need and took care of it right away. She made the process seamless. A+ Customer service.
Hello Nelson,
We appreciate your review, thank you very much!
I had an issue with being charged for membership even though it was covered via my Hemlane membership. I had been working with them for over a month to fix it and had no success while Grace helped resolve it in a matter of seconds. She was very knowledgeable and was aware of this partnership. She was also very patient, kind and pleasant to talk to. Thank you so much, Grace! Rocket Lawyer is lucky to have you on their team!
Hi Ami,
Thank you for your review, we're really glad that one of our representatives could assist you with this billing matter! Please take care.
Grace was very helpful and knowledgeable, was able to assist in a timely manner
Hello Jeff,
Thanks for taking the time to leave us a review, we appreciate it!
Grace handled my request with professionalism and 'grace'. Her attempt to upsell an alternative service was polite and not ''pushy". I have spoken with dozens of service and technical agents and Grace is at the top of her class. A most positive experience.
Hi Eric,
Thanks so much for your review, we're happy that you're happy! Take care.
Andrew helped me with my issue in lighting speed. Amazing resolution time. Thank you greatly Andrew.
Hello Dean,
Thank you for your review, we sincerely appreciate it and glad to hear about your positive customer service experience! Take care.
Professional, helpful, pleasant, and succinct.
Everything you want in an employee, and customer care agent.
Thank you
Hello Samantha,
We are thrilled to hear about your positive experience with one of our representatives and sincerely appreciate your kind review, thanks!
They were so professional and polite. I was able to create my business so fast and stress free because of how great they were at answering my questions and explaining what I didn't understand with great detail.
Hi Luis,
We are so glad to hear about your positive experience and appreciate your review! Take care.
The person I talked to on the phone was very pleasant. She took care of my needs quickly and effectively.
Hello Eddie,
It's so great to hear about your positive experience with our customer service and appreciate you taking the time to leave us a review, thanks!
Kim has provided excellent customer service. Was explaining carefully.
Hi Cindy,
We appreciate your review, thanks so much! Have wonderful day.
Madison, gave me peace of mind! You should have 101 Madison's working for you company,
Hire more like her!
Hi Geoffrey,
We appreciate your review, thanks so much! Have wonderful day.
Very pleasant. Grace was knowledgeable, friendly and explained all of my options.
Hello Thomas,
We're delighted to hear about your positive customer service experience and appreciate you taking the time to share your feedback! Please take care.
I used RocketLawyer to create a document which was a great experience. I thought I had cancelled or downgraded the service and found that my account was charged. I called and within minutes Grace was able to stop future payments and refund the most recent charge. When I used the service it was exactly what I needed and the follow-up customer service was even better! Thanks RocketLawyer!
Hey Moises,
Thank you so much for your kind review regarding one of our representatives, we're happy that you're happy! Have a wonderful day.
Grace was a very nice person very helpful and she was very knowledgeable! It was very nice talking with her.
Hello Brenda,
We appreciate you review and so glad to hear that you've had a positive experience with one of our representatives! Thanks so much.
My experience with Rocket Lawyer has been very good. The deed forms that I used were easy to use and well done. I suggest the following changes to the form. 1) Change the "Mail Tax Statements To" info to show somewhere else on the the form instead of creating a blank page with only the mailing info. 2) Add an "Additional Provisions" section. (3) The Grantor Acknowledgement page spacing for signature lines needs to larger to accommodate normal size writing and signatures.
I will use Rocket Lawyer for any future legal items.
Hello Charles,
Thank you so much for your review, we're happy to hear about your positive customer service experience! Take care.
Kim couldn't have been more helpful. She walked me thru everything and helped me to solve all of my issues.
Hello Sandra,
Its wonderful to hear about your positive experience with our customer service and appreciate your review, thanks so much! Have a wonderful day.
In my case I no longer needed Rocket Lawyer and wanted to go down to the free version. I was so thankful I was able to do this without being hounded about it. It was quick and easy and I will definitely reactivate my account if it becomes something I need more in the future.
Hello Erin,
Thanks so much for your review, we appreciate it! Take care.
Amazing customer experience, the agent was fast and already knew how and what needs to be done seconds after I started the chat. Love it!
Hello Sai,
Thank you for your review, we sincerely appreciate it! Take care.
Really appreciate the quick assistance and willingness to provide a refund for an accidental charge. Thank you!
Hi Madeleine,
It's wonderful to hear that your experience with our customer service was such a positive one and appreciate your review! Take care.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah,
It's great to hear about your positive customer service experience and appreciate your review, thanks!