ProKennel

I ordered online, received an e-mail response quickly. My item has been discontinued from the manufacturer in the size I requested and Allison recommended an alternative. Price was great, shipment arrived quickly and customer service was efficient and quick. Read the reviews after I placed my order, so naturally I was concerned. But, no worries... good company. Sorry for anybody who had a bad experience... my experience was terrific and have told others on the island about ProKennel.

I too wish I had read the reviews prior to ordering from this company. I ordered a product on May 5th. It is now May 25th and have not received it. I called last week to inquire about my order and got an email in return saying that it would be here this week. It's friday late afternoon and still nothing. I just got off the phone with the "owner" of the company and she assured me that my product would be here "tomorrow." I told her about all the bad reviews and expressed my distrust in her statement. I requested a tracking number on my product. After a few minutes of the owner checking on this she learns that my product won't be available to even be shipped to me until June 6th. Had I have received a phone a call from this company explaining this and apologizing for the wait, I would have been happy to wait for my order; however due to very poor customer service, I requested a refund!

This is a fraud. If you have purchased something from this company with your credit card, as I did, it's best to cancel your credit card, file a disputed charge with your credit card company and then place a fraud alert with one of the credit score companies so that this "Allison" person (supposedly the owner) does not steal your identity.

I have had the very same experience as everyone else and learned a valuable lesson. Check sitejabber or the BBB before you purchase online.

I wish I read the reviews before I ordered from this place. Thought I found a good deal on my dogs favorite toy. Placed an order for 5 of them on March 15th. Waited three weeks got nothing. Finally I contacted them and they told me that they didn't have any of what I ordered. Why on earth would you let anyone order something you don't have and don't even contact me to tell me you don't have it?! They offered to replace it with a similar product. Okay fine. A week passed. I email them. So do I expect a refund or a package? They respond with you will receive a package with in the week. Its been 10 days since that email. I emailed again last night. And I get "oh, that was scheduled for a refund"... WHAT the hell!?! Needless to say it was completely awful. Yanked around for over a month for nothing.

Awful, awful, awful. This website is basically a scam. I was charged immediately for my purchase. However, it was only after a FULL MONTH that they shipped my product. Basically they didn't ship my product until after I complained. Their prices are good, but it's not worth it. Pay the extra money and go to a reputable website like amazon or petco.

(Note: I did not purchase anything that needed vet authorization, this was just a straight purchase and they still managed to screw it up.)

I wish I had read reviews before I ordered from here! Horrible! I ordered a collar from here 3 weeks ago and still have not received an email or anything saying it has shipped. I called today and the lady kept calling me sir (I am a girl in her twenties with a high pitched voice.) She said she would try to find the tracking number and email it to me. She hung up really fast before I could reply or ask anymore questions. She then sent me an email saying the same thing but NO TRACKING NUMBER! I am now trying to cancel my order!

Ordered Joint Max on Feb. 6th. Paid with Paypal and account was debited on Feb. 7th. Didn't receive anything by Feb 19th, so sent email asking for tracking number and such. Got immediate response via email saying product would be here in 1 to 3 days, but no tracking number. Sent email on Feb 24th, and got phone call saying that their shipper had messed up order and that they would be sending it overnight. As of today, still have not seen it. Now I'm not getting responses at all from customer support. Have filed complaint with PayPal and have ordered product through Amazon. DO NOT do business with this company. I will be filing a complaint with the BBB and every other agency I can find, including the Postmaster General's office.

I ordered a dog bowl on 6/16/2013 and when I hadn't received it almost one month later, I emailed prokennel on 7/12/2013 asking when I would recieve the product. I didn't receive any response so I called on 7/18/2013 and the lady that answered told me that I would receive the item by the end of the week which I didn't so I emailed again on 7/22. The item arrived on 7/23; I thnk it was mailed out on 7/18 so had I never called, I probably would've never received my item although prokennel did charge my card immediately after I placed the order on 6/16. In addition, I want to return the item because it's too small, but I won't even bother since after reading the reviews and just this experience, it doesn't sound like I'll ever get my money back. I definitely do NOT recommend doing business with Prokennel. Not worth the headache... at all!

Placed my order over a month ago. I received half of my order a couple weeks ago and called multiple times, left messages, emailed with no response to resolve my issue. Finally got someone on the phone and she said, "I'll have to call you back to find out what's wrong." She emailed and said she would be shipping the remaining part of my order and providing me with a tracking number that evening. It has been 11 days since then, still haven't received my order and still no tracking number. Do not even think about using them for your order, especially if you have a pet who relies on their medication.

Order product on Oct 19, two weeks later I called prokennel.com and I was sent an email saying I should receive my order in 1-3 days. One week later I called again, I got another email saying it was shipped and I would receive items in 1-3 days. One week later I contacted paypal (which I pd with) the items were finally shipped. DON"T BUY FROM PROKENNEL.COM, nothing but problems. 1800Petmeds got my order in 3 days Plus free shipping.

I normally do not do this however Pro Kennel has very poor service. I ordered the first time back in July and I gave them a break because it was my first order and my vet had to approve. I know my vet very well and he approved the script on a Monday and on Wednesday Pro kennel said they just got approval that day. Hmmm. Ok. So I ordered a refill last Monday 9.19 and it is almost 9.26 and my order has not even shipped yet. How can you have a business in 2011 and have such poor service. Too bad.

I most definitely WOULD NOT order from this website. I've read the reviews and wish I had read them BEFORE I ordered from them. Their website says they ship within 2 to 3 days. They DO NOT. I ordered a special blade for my grooming shears and paid extra for expedited shipping because I had to have them to get my dogs groomed before taking them with me on vacation. I received an order confirmation but did not receive a shipping confirmation. Finally, after waiting 5 days, I sent them an e-mail requesting the status of my order. Two days later they responded, not with an explanation, but with a tracking number. They did not shipped my order until 8 days after I placed my order and then it was only after I inquired on it. Then, keeping in mind that I paid more for quicker shipping, they shipped it the slowest way possible and it took 5 more days for me to receive my order. Needless to say, I didn't get my blade in time and it cost me $200 to have my dogs groomed. I was furious and I told them so. They came back with a lame, insincere apology. I demanded that they refund the extra shipping costs I paid and they said they would but it's been 5 days and they haven't done it. This company is a joke!

Do not purchase anything from this company! My Paypal account was charged before my order was even processed. I called Paypal to cancel my transaction and they decided to open up a dispute on her immediately. A few minutes later I was called by the owner of this website. She didn't even introduce herself, she started yelling over the phone "WHAT IS GOING ON!" the conversation was unprofessional and she was escalating and aggressive. I then told her I wanted a refund without any further discussion and she hung up the phone on me. (rather slammed the phone down.)

Another bad review to add to the pile. I ordered my dogs antibiotic March 17th, my account was charged the next day. 10 days later no meds received. I called Pro Kennel, spoke with Allison who sounded very busy and frustrated. She said she was the owner and would call the pharmacy. She would then email me a tracking number. I didn't receive the email. I am a patient person but really, 10 days and the process hadn't even started, thats too long. I ordered from another company. I then called my bank to have them dispute the charge. It was only then Allison got on the line and sent a tracking number. It looks like the package is ready to go but hasn't gone anywhere yet. I am going to keep my order in with the other company and see which one gets here first. This medication is over 200.00 a bottle. No more ProKenel for me. It's not worth the trouble.