• Murad

Murad

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Overview

Murad has a rating of 1.99 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Murad most frequently mention customer service, order online, and phone call problems. Murad ranks 181st among Anti Aging sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    6
  • Quality
    8
  • Full refund
  • 60-day money-back guarantee
  • Yes
  • Yes
  • Yes
  • Yes
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
7
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service at murad.com is absolutely terrible.
How would you rate Murad?
Top Positive Review

“Excellent customer service, I have ever dealt with.”

Sadia M.
8/18/22

Products are really magical but customer service is really appreciatable. Very prompt response and quick resulation.

Top Critical Review

“CHEMICAL BURN”

Leah Q.
1/12/24

I tried their 30 day acne control and it gave me a chemical burn. This shiz is trash, my skin hurt so bad, looked like an angry tomato, and now it itches like crazy a week later. SAVE YOUR MONEY AND SANITY, buy something more natural and not such a ripoff for TINY products. It's a shame, I used to use their acne gel years ago, with no issues, seems like they just care about money now. Murad will surely make you oh so sad.

Reviews (92)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (31)
Thumbnail of user leahq21
1 review
0 helpful votes
January 12th, 2024

I tried their 30 day acne control and it gave me a chemical burn. This shiz is trash, my skin hurt so bad, looked like an angry tomato, and now it itches like crazy a week later. SAVE YOUR MONEY AND SANITY, buy something more natural and not such a ripoff for TINY products. It's a shame, I used to use their acne gel years ago, with no issues, seems like they just care about money now. Murad will surely make you oh so sad.

Products used:
30 day acne control

Value
Quality
Thumbnail of user yenn35
1 review
0 helpful votes
February 19th, 2024

So so so terrible service, I tried many way to cancel by calling, online, email before 24hours, but they don't help. They behave like cheating.
So be careful to order online with them.

Service
Value
Shipping
Returns
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Thumbnail of user johnr165
3 reviews
1 helpful vote
October 12th, 2023
Verified purchase

This was terrible service. The reason to why Sylvie say she couldn't not resolve my concerns is incoherent. It went from saving the planet, by not sending the product. To "once an order is confirmed, we are unable to make alterations, and therefore, we cannot honour the inclusion of the gift in this instance". It's inconceivable that they do not have the ability to change orders. They further went on to say. " We apologize for any confusion regarding the free gift" there was confusion on my part but still didn't honour the gift. I made a mistake by not putting the gift code in as I thought it was automatically added. However they want honour the gift, to which I was entitled to, " have read trust pilot reviews and can honestly say I wish I had read these before purchasing.

Service
Value
Shipping
Thumbnail of user dalias38
1 review
1 helpful vote
September 29th, 2023

Never, ever return an item because you will lose your product and your money. Their return system is the worst I have ever seen, and they won't help you, no matter how many years have you been as a customer. Don't do business with MURAD. I sent them my product almost a month ago and they claim they haven't received it. Thieves.

Thumbnail of user victoriaa322
1 review
5 helpful votes
May 13th, 2021

How can they deceive the public calling a toxic product "environmental shield, Detox mosturizer"?
It is full of toxic ingredients, synthetics, EDTA, TitaniumDioxide amongst 30 other damaging things that literally burnt my eyes just by being near them and smelled as if I melted a babbarbie and used the melted wax on my face. This product should be removed from the market. It will cause skin cancer for sure.

Thumbnail of user jerrye93
1 review
27 helpful votes
December 31st, 2019

Do Not Buy from their website, their online handlings have incurred an incredible declination in customer service. I'm surprised, they used to be top-notch, now they just see you as a nobody, dismiss concerns you have about an order that is backed up for over two weeks, then go ahead and RETURN your order for no reason!?!? I'm shocked and appalled. Will never be dealing with Murad again and am going to unsubscribe from all email and deter friends from buying their products.

Thumbnail of user nataliet527
1 review
2 helpful votes
January 26th, 2023

Ok so the murad soap worked in getting rid of the oily skin but I give this a one due to the fact that when I saw the ingredients in the bottle I was highly disappointed because out of all the ingredients their was one in general that was banned in Europe and the United States and that chemical is butylphenyl methylpropinal which is highly toxic and is known to cause cancer and fertility problems and can cause harm to a pregnant woman.

Thumbnail of user charisj3
1 review
20 helpful votes
January 30th, 2020

Their service experience is AWFUL! After spending over $100 on a face was and moisturizer, plus extra for 2-3 day shipping, my product never arrived. After 2 weeks, I called and was told it was never shipped. I was given multiple reasons. After another week I cancelled the order. I like the product, but I am so turned off my the service that I will no longer purchase... not even in stores. Disappointed that a company with such an expensive product line can't afford better service.

Thumbnail of user kimberlih
1 review
2 helpful votes
January 24th, 2014

The amount of product they send you is not enough for a month to test and find out if it really works. However what you do get does feel delightful on your skin. I really feel that it would be a good product to try if they give you enough product to make a real evaluation.

Thumbnail of user teressaw9
1 review
1 helpful vote
October 11th, 2022

I have been using Murad for years and liked the product. However, something has drastically changed; they are now the worst company I have ever worked with. I have had ongoing issues with them, they won't ship my product, but they take my money. They automatically enrolled me in an auto-ship program when I didn't want to be. They charged me money, but won't give me a refund. The products I did order never arrived. I get excuse after excuse, but no product or refund of my money. They are scammers and liars. STAY AWAY!

Tip for consumers:
Just don't use the website. Always buy your product at sephora or Ulta. The customer service at Murad is complete garbage. They are there to take you money and scam.

Products used:
Resurgence Line

Service
Value
Shipping
Returns
Quality
Thumbnail of user deidrel21
1 review
1 helpful vote
July 7th, 2022
Verified purchase

Returned first product 5/24/22... supposed to get refund 6/8/22. Called numerous times. They said they did not receive product and it was my fault as I did not enter return Tracking Number which no one told me to and I no longer have
Returned second product 6/14/22 AND entered tracking number same day. Still no refund on this product either
I am out approx 140. Everytime I call it is the same one person (I recognize the voice) and he makes up a new story each time.
DO NOT DO BUSINESS WITH THIS COMPANY

Thumbnail of user blockedn
1 review
1 helpful vote
April 9th, 2022

After waiting several minutes for someone to answer, I am told different stories about my order. After several phone calls later, I was told the package shipped. Then another rep told me he canceled the order. How is that, if it already shipped? The order is still showing as "pending" on my account. This is such a dishonest representation of this company. The charge is still there. I will be disputing this charge with my cc company. After purchasing Mutad them for years, that was my last order.

Service
Value
Shipping
Quality
Thumbnail of user sadiam35
1 review
0 helpful votes
August 18th, 2022
Verified purchase

Products are really magical but customer service is really appreciatable. Very prompt response and quick resulation.

Thumbnail of user shelana
1 review
0 helpful votes
July 13th, 2023

I have been their customer for more than three years, I love their products, but I stopped purchasing their products from the company because they started to charge about $9 for the standard shipping; however, I can purchase the same products with the same price with free shipping at Amazon.

Shipping
Thumbnail of user susany564
1 review
1 helpful vote
September 26th, 2021

Tried to cancel auto shipment but could not, told I could get refund, returned and had tracking to prove shipment received and 30 days later still no refund! Have been customer for over 15 years but cancelled my order and did a chargeback. Will never order from them again! Customer service horrible!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisap2340
1 review
1 helpful vote
April 18th, 2022

Murad is running a 20% off promotion. It was applied to my order. As the final step, it asked me if I wanted to apply my available rewards and I selected to apply the $25 in rewards that were available. I did not see that in doing so, it removed the 20% when I selected this option. Obviously 20% off would have been more than $25 on a $336.95 order. I called them this morning and asked them why this happened and they said you can only use one promotion at a time. I don't consider "rewards" from prior purchases a "promotion" and it should have informed me that this would happen prior to applying the rewards. I asked them to return the rewards to my account then and apply the 20% off and they said that they would not do that and they could not help me. I asked to speak with a manager and the representative refused, put me on hold and then said he could do nothing and the order stands as placed. I am disputing this with my credit card company and will never order from Murad again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alvarog71
1 review
1 helpful vote
December 2nd, 2022

Murad has a system by choice to not allow customers to change their orders once submitted. They do not have a grace period (within seconds or minutes) even though they are well informed that the order is incorrect. They will continue with creating the package, and printing the label after 14 hours (my experience), and say they are not in back order when the delivery estimate is 2 months. They claim that they can make requests to cancel the order, but that is a lie. They told me that they were in-stock so that is why they didn't cancel my order.

Murad decides to use an unreliable system, and put the fault to the customer even when the customer calls within minutes to cancel or change the order.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mauram35
1 review
2 helpful votes
October 24th, 2020

I tried to order some gift sets from Murad all day yesterday- I would get to the payment portion and the website would freeze and not go further. I called and had a 12 minute phone call to order just 2 products then was told I'd have to pay shipping when it clearly stated free shipping. I was so frustrated that I finally gave up ordering. I've never had a company so hard to order off of their website. Maura Mize

Thumbnail of user scottr1001
1 review
18 helpful votes
June 25th, 2020

I used this produck for 2 months and there is no signs of improvement on my dark or aging spot. Their products are over price. They are telling lies. I don't recoment this Murad product.

Thumbnail of user lindal768
2 reviews
5 helpful votes
August 8th, 2019

I called to return the foaming cleanser that feels filmy and does not cleanly wash off. Took literally 6 repeats to get my email right to look up the account. Prior to that my name, address or order number didn't work for the lookup. I took it up further and received a form letter back. There are too many brands out there to put up with this horrible service. I will return the entire package, not just the wash. And use something else. The product is not that great to put up with this lousy treatment.

Thumbnail of user sheilaw
19 reviews
82 helpful votes
June 3rd, 2008

Murad products are EXPENSIVE - my girlfriend requested some of this stuff for her bday, but this place is insanely expensive. Is there another website that I can buy this at?

Thumbnail of user cassr8
1 review
0 helpful votes
December 19th, 2021

I have spent literally over $4000 in the last 3 years to clean blackheads, pores and get rid of zits. Well, this product is supposed to CLEAN blackheads. Not even close. I bought 2 products that say they do this. Bullspit! I used them, blackheads still have gunk in them. The ivitamin c crap gave my face a nice chemical burn. Yes, that's right, a chemical burn. It also darkened my skin and that will take montgs and months to go away. I wish to God there was a way to fine these lying, greedy people who hawk crappy products THAT DO NOT WORK.Iam sick of wasting my hard earned money. When I sent pics to Murad, I was told the redness and brown spots are normal keep using it. I had to see a dermatologist! There should be some way to fine these liars. Look at my face!

Thumbnail of user shelleyf45
2 reviews
6 helpful votes
December 3rd, 2019

I turn 55 this month. After using this duo for a couple of weeks I notice a vast improvement in my fine lines and spots. I would highly recommend. See current photo for details. I look forward to seeing more improvements in the weeks to come.

Thumbnail of user kelliem51
1 review
13 helpful votes
January 13th, 2020

Paid $30 for overnight delivery and a week later it's still not here. All they give are excuses. Will not order from Murad again! Should have looked at reviews before I did. They have no good reviews

Thumbnail of user alysaf
9 reviews
45 helpful votes
April 4th, 2013

This site is amazing for anti aging skin care products. The site is very easy to use. If you have a specific skin concern like wrinkles or age spots, you can search for products based on your needs. Their products make a huge difference. It is also great that they show hundreds of reviews for their products, so you know the experience of others before purchasing. This site is a godsend.

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About the business

Murad skin care products, including acne treatments and Resurgence anti-aging products. Get customer product reviews, free samples and free shipping.

Business Attributes

  • Full refund
  • 60-day money-back guarantee
  • Yes
  • Yes
  • Yes
  • Yes

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