Overview
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I used the site for free and they really did not charge me. Most sites charge hidden fees or rope you in by saying it's free and then charge you before you can print it out. They always waste your time not this site. Try it.
The biggest problem, in my opinion, is that you have to fill out your form, then at the end they tell you you have to purchase a plan to continue. I found the form difficult to edit and ended up starting the whole process over on a new form.
Thank you for your feedback, and I’m sorry to hear about your experience. I understand how that could be frustrating. I’ll be reaching out to you directly to help resolve this and see how we can make things right. We appreciate you bringing it to our attention.
I was in need of an immediate promissory note. It was easy to complete the needed document and print it. I would highly recommend this service and if the need arises I would not hesitate to use the service again.
Thank you for your kind feedback! We're happy to hear the process was easy and met your needs. We appreciate the recommendation and look forward to helping you again in the future!
It's not free, it's a trial that says it's free but then scams you a dollar immediately after starting the trial. I didn't choose premium trial whatever that means. I chose free trial. I'm undoubtedly going to have to jump through some bs to cancel now. This world has real gome to crap..
Thank you for your feedback, and we're sorry for any confusion. A credit card is required to activate the free trial to ensure uninterrupted service, but you won’t be charged if the trial is canceled before the period ends. We’re here to help and will reach out via email to assist with your cancellation and any concerns.
Very complicated j just to get from i need for death says it is free but you still charged me i will stop trial after period is up and this is not easy
Thank you for your feedback, and I’m sorry to hear about your experience. I understand how that could be frustrating. I’ll be reaching out to you directly to help resolve this and see how we can make things right. We appreciate you bringing it to our attention.
After being offered FREE documents, then dealing with a reasonably well designed site, I come to the 'review' section where, in order to continue, I am compelled to enter credit card info, to make matters WORSE my first card was declined, making me suspect whether I now have to keep tract of two card statements to make sure your outfit is not totally unethical and doing illegal things. Then once I am 'approved' I found it unintelligible how to either print these documents or cancel the subscription, now HERE['e the WIORST part! Once I DID get to the cancel page, frazzled and stressed having taken three hours to get to this point, while my dying friend is waiting for my arrival, NOW I am offered your service at 10% of what the original offer was! So HOW MUCH OF AN $#*! would I have felt like had I agreed to 50 a month only to find later that I could have had it for 5 a month! Totally unethical practice!
Thank you for taking the time to share your experience, and we're truly sorry for the frustration and stress it caused, especially during such a difficult time. Our intention is never to mislead or cause confusion.
While a credit card is required to activate the free trial, you won’t be charged if you cancel within the trial period. Discounted rates are sometimes offered during cancellation to give users more flexible options, but we understand how this timing may have come across as upsetting.
We’ll be reaching out to you via email to ensure everything is properly resolved, and we’re here to support you in any way we can.
I am very pleased with the service and the value it provides. I only needed one document to print but I will be returning again once I open up my business.
Thank you for the kind words! We're glad you found value in our service. Best of luck with your business, and we look forward to having you back when you're ready!
Very user friendly and great download options. It walks you right through the process and is a great online tool. This was very helpful for me to use for my needs.
Thank you for the kind words! We're glad to hear the tool was helpful and easy to use for your needs!
Had a very good experience with legal templates. It was very easy to use. Not hard to navigate. Thank you so much for helping to get the legal agreement together
Thank you so much for your kind words! We're glad to hear you had a great experience and found the platform easy to use. We're happy we could help you get your legal agreement together!
Vast Library of Documents that you can use. I love that this tool enables you to thoroughly point out specific details and gives you ability to add/adjust as you desire
Thank you for the great feedback! We're so glad you're enjoying the flexibility and variety our document library offers.
TY for everything that I was able to accomplish. I also thank you for the VALUE. If all works well in my life in the coming months, I will return. God Bless!
Thank you so much for your kind words! We're glad we could provide value, and we’d love to welcome you back anytime. Wishing you all the best—God bless!
I needed a construction contract in a hurry and legal templates came through for me. The contract was state specific which really helped a lot. I won the contract and I begin work next week!
Thank you for the amazing feedback! We're thrilled to hear Legal Templates helped you secure the contract—congratulations and best of luck as you begin work next week! 🎉
This site made it easy to navigate and guide me through what I needed for the template. I wasn't too sure at first but with their help I finished all the edits I needed.
Thank you! We're so happy to hear our site helped guide you through the process. Glad you were able to complete your edits smoothly!
Excellent platform Professional templates and precise step-by-step guide for filling them out. You can save, print, or download your documents in all versions.
Thank you for your kind words! We're glad to hear you found the platform professional and easy to use. Your feedback means a lot to us!
For a first time. I needed a lot fast for industry purposes and comprehensionable for the relationship of common understanding. I give Five Stars and a gratitude of appreciation. To find help like this, as the service is provided legally with features for formatting. Going to be very challenging with no initiation to pun. Thank you LegalTemplates for helping me find the right words to say.
Thank you so much for your thoughtful review! We're truly grateful for your five stars and appreciation. We're glad LegalTemplates could support you with the right tools and words when you needed them most.
This came handy in a situation where it was needed. The wizard was very easy to use and the output i found very easy to rad. I liked how you can fill in your name and the tenant's name. I think this saved me money all around
Thank you for the great feedback! We're glad the template was helpful and easy to use—happy to hear it saved you time and money!
I found Legal Templates to be easy to use, and if necessary, easy to cancel. If you need a few simple legal documents, I would highly recommend using Legal Templates.
Thank you for the great feedback! We're glad you found Legal Templates easy to use and appreciate the recommendation!
I needed to create a Promissory Document for a loan and I have to tell you that it was pretty darn easy! It was a bit challenging to get my own Payment Schedule/Supporting Documents added to the process but, their template process is really user-friendly.
Thank you for the kind words! We're glad you found the template user-friendly and that it made creating your promissory document easy. We appreciate your feedback on adding supporting documents, it helps us improve!
Fast and easy to create a contract that meet all needs. Will perhaps return for a longer subscription in the future.
Thank you for your feedback! We're happy to hear the contract met your needs. We'd love to have you back whenever you're ready!
Super easy to fill out & print... worked perfectly and I was able to manage the temporary subscription with ease.
Thank you for the great feedback! We're glad to hear everything worked smoothly and that managing the temporary subscription was easy for you.
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- Greensboro, NC, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great feedback! We're glad you had a smooth, hassle-free experience. Appreciate you giving us a try!