What set this company apart from the rest is their positive customer service approach to everything that they do. (in 23 reviews)
▼ Sort by: recent
Ring purchased by my mother for my birthday, stone has fallen out twice, and then my finance bought a ring and a stone fell out too. Had to have repaired at jeweler because was purchased over 30 days before, Christmas gift is why. The jeweler informs me the gem in my ring isn't what was advertised its a cheaper gem sapphire that's the color of the stone advertised. Pure lies and crappy craftsmanship not worth the savings if you have to worry the stones will fall out or being real all I can say is..........BEWARE!!!!!!!!!
If it's to good to be true it is!!!!!!!!!!!
in late 2015 i ordered 2 bella eterity bands for my mother the 2nd time she wore them a stone fell out of 1 of them i contacted them and they told me to send it back as defective and i did and asked to have it replaced they credited my card so i reordered 1 to replace it now after a few months another set has fallen out they tell me they can not do anything because its past the 30 day limit and i didn't buy the warrenty being defective doesn't mater to them and their reps are ther to help them make big money at your expense as they say their stones are set and handled by their own people then why are their rings stamped inside for china thailand etc i will never buy from them again
I do not understand all the negative reviews. I have been incredibly happy with the products I have bought from JTV, as well as their customer service,
I have spent thousands with them, and have received beautiful items, always at way under market price. I know, because I have had my jeweler of thirty plus years look and appraise them, he is usually floored at the prices I paid.
You do have to be a savvy shopper. You need to know something about gems and what to look for, you need to understand settings and mountings, and you need to be selective about what you buy. Also, you absolutely must add the JTV warranty. Everything I have needed to have repaired has been done in a timely and professional manner, so I would never take a chance and buy something without the warranty.
I am so happy with JTV, their products, pricing, customer service, vast selection and ease of use, that I rarely buy jewelry anywhere else.
They get a resounding five stars from this happy customer.
I hand been reading about all of you worn refund problems, this is what I do, and i get results, first you call customer service and tell them that you want to speak to a supervisor, (a supervisor is ther only one who can give you credit to make things right) ther agent will ask you what is it concerning and will try to get you too tell them and then they will try to fix the problem, but they cant, I just tell them that I am a good customer, but a very unhappy customer and i want to make a complaint, that i don't wish to repete myself so its just best to have a supervisor call me back, they usually call in a day or 2, and I have my notes ready, and I will not hang up until I'm satisfied, and if they don't offer anything for my trouble, I make sure I tell them that I feel they should compensate me for my trouble, and they do, so stick to your guns, don't back down, and demand what you want until your satisfied. I hope this helps
I have purchased several items from their CZ line Bella Luce. The items are pretty, the ability to mk monthly payments appeal to many. Here is why Im telling you to run 1st the shipping is slow I hv only received my purchases quickly when I paid extra for express shipping. Usually you order and use standard shipping it will arrive in 5 days and thats long mostly I hv paid standard shipping from other companies and items will arrive 3-4 days. JTV items hv taken 7 days sometimes 2 wks. Sending items back is easy you can use the prepaid return label and the shipping is deducted from the return amount. My items hv arrived in a regular box and usually a velvet pouch. Every single item I hv ordered has been sterling silver rhodium plating on some. They all hv turned blk and cleaning makes it worse.. The stones are pretty for a week at best then cloudy and no amount of cleaning helps. The settings on my necklaces and bracelets hv all broken or stones hv easily fallen out. I hv used no harsh cleaners I hv even taken some to my jewelry store to be cleaned and the jeweler is shocked at the end results. Its not my skin causing this. I hv purchased sterling silver cz pieces from other retailers in fact I wear a cz tennis bracelet everyday and hv no problem cleaning it I only paid 15 bucks for it yet its still pretty and I wear it everyday. I hv purchased over 10 items hoping that maybe I did something wrong. Every single time I hv been disappointed. They offer a protection plan but lets just say that its a joke. Just save yourself the trouble and money. You can look but don't buy. Especially if you plan on giving the item as a gift save yourself the embarrassment.
I got to wear them 3 times before they broke. They should call this company Junk Tv. I had to send the necklace back due to how cheap it looked and not laying straight on my neck. I will never watch or buy anything from Junk Tv again. BUYER BEWARE
I see people on here grousing about stuff they bought from jtv. One was complaining about losing a tiny diamond from a ring. If you are not careful with multistoned settings it will happen no matter where you bought. Other people complain about glued in stones falling out, I always check the web site for info on the setting glued, bezel or prong. This helps me decide whether to get an item or not, glued items need to be kept out of water as much as possible because it is GLUE and will get weaker every time it is wet. If you are buying the cheapest stuff they have it is not real gemstones so yes it could look like junk. My point is buyers need to know and understand what they are buying so they understand how to take care of it. I have bought many things since 2007 and yes some things were sent back because I didn't like the quality or style when I saw it at home. My returns are processed in a timely fashion for a smart label, these do not get handled like regular mail, it's slower so I went back to paying for my own shipping and learned its cheaper and faster. I have kept most of my purchases however and have had no problems with losing stones because 1. I don't sleep in my jewelry, prongs get stuck in bedding and brake, 2. never wear jewelry when cleaning, cleaning agents are caustic and will change color of stones, plus break down metals so prongs break, 3. don not put alcohol based hand sanitizer or wear swimming, alcohol and chlorine are really caustic on all metals causing weakness which leads to breaks and more lost stones. I understand that jewelry should hold up to wear but if you aren't taking care of it properly you will have problems, the golden rule is wear with care. Every ring that I have purchased from them has all the stones and I have several multistone rings. I am pleased with all my loose gemstones that I buy, understanding that since mother earth created it will not always be perfect and I do my research of other places to make sure the price is not way out there, usually buy my stones on clearance and have some very nice rare gems. I saw another complaining about hand setting, they are handset pieces in mass quantities and yes made in china but guess what, so is everyone else's jewelry and they are more pricey on the other networks and less informed. I agree that the hosts can be rather pushy with their pitch but they are selling something so that makes them salespeople and everywhere you go you get pushed to buy by a salesperson, it's their job!
Why does the stones keep falling out. The stones even fall out 1to2 days after receive it. Is this a trick for us to buy more. The insurance doesn't help any. Ps avoid the dock items. Also I wanted to buy a mystic topaz from jtv and my son found THE SAME ONE ON EBAY. He bought me one fro m ebay and saved over thirty dollars! Figure that one We are the fools and they fill their pocket
I have received a lot of items from them and they were usually nice but then I started seeing those charges in my account! When I called them they said that those were "ghost charges" and they'll drop! Hmmm
Also I caught hosts exaggerating the facts about gems and "values" to sell more items! One host even said that "Amber was rare" Really?
Shop from them at your own risk!
This is Jewelry TV. These people model themselves after qv* in terms of luring customers and offering "convenient terms" (JTV's term is flex pay, LOL) to get people to buy subpar quality bling that is akin to dollar store merchandise. In my opinion, the JTV staff and proprietors have no moral compass whatsoever. My 88-year-old mother is currently being debited for at least 5 items (all look like junk from almost everyone's perspective) and the flex pay ranges from as little as $5 to 19.99 for anywhere from 1 to 5 times (debits). It is impossible to keep track of and the quality of the items does not even merit returning. It sounds cliche, but there ought to be a law against this type scam....especially of an octogenarian!
YOU HAVE A PROBLEM WITH SOMETHING AND YOU THINK BUSINESS OFFICE WILL HELP? :) AFTER YOU WAIT 15-20 MINUTES OR SO, SOMEONE GETS ON PHONE AND DUMMIES AROUND TILL YOU GET UPET AND HANG UP. THIS DOES NOT SPEAK WELL OF THE COMPANY. BUSINESS OFFICE NO GOOD? THE REST OF THE BUSINESS WILL FOLLOW IN QUALITY. I JUST WANT TO GET INTO MY ACCOUNT!!! "MY" PASSWORD IS WRONG, "MY'' EMAIL ADDRESS IS WRONG, THEY DONT HAVE ANYONE WITH MY NAME ON AN ACCOUNT, ETC,.ETC., ETC. I AM DONE WITH THEM. THIS IS WHY PEOPLE GO TO WALMART.
I bought item DOCZ695. Beautiful blue opal with spinal band. About 3 mos. ago. Not long after it went from blue to green. And I mean green. Should I call Customer Service ( its been about 3 mos..) I'll even send back for exchange. I. really do love your jewelry, so don't take this as me being nasty, just disappointed. They are even posting it today for promo. for JTV. Elyce O'Leary in Penna .Phone # 7246528115.
I have ordered many jewelry pieces from JTV and have returned them all. They have the cheapest and crappiest products , that don't resemble in anywayhow they appear on TV. JTV claims to "choose the best stones, that are hand chosen (each stone) for their jewelry that are assembled by hand by master craftsmen." What a bunch of crap! Their products are mass produced in China. If choosing 0 stars I would!
Be very careful to check ALL the fine print in the online descriptions. Because of the enlargement of photos, the wrong impression is easy. Also look very carefully at enlarged photos in description. Chinese made items are cheaply made. I should have stopped at the first purchase--Cubic zirconia earrings set in plated silver--they are beautiful and seem well made--good costume. Have worn a lot and gold plate is holding. But if you are trying to buy inexpensive karat metal jewelry, don't! A local jeweler or pawn shop is a better bet--you can see what you are getting in personl.
Followed there advice appraisal FAIL ! Jeweler put magnet to gold necklace ,said it were plated or filled , not real BEWARE check your product carried 4 pieces all passed but theres ! returned item ,was told item liason said it was O K ! BULL ! Bet he wont buy it at 90% off ! Check yours now ! File with KNOXVILLE BBB ,sooner or later they will close or do right . I took the high road at 1rst say they were deceived ,they could take a hint ! remember all items viewed at high magnifier and colored background to there benefit
I've been ordering from jtv for a couple of years.
Just recently the quality of the jewelry is poor. And for their customer service it's unprofessional. They have lost a good customer. I haven't spent a whole lot of money with jtv but I did spend I'm so sorry I ever did.
I returned I ring and look to see if they ever received it and they did. But I have not received the credit. So I'll just have to dispute with Amex. That's one thing I can say about my Amex card it does take of it's customers. No more JTV for me....
The perfect jtv host: 1) speaks with a normal pace, never shouts.. 2) is animated and pleasant, never hyper or annoying..3) has no obvious speech challenges or annoying nasal tones 4) never exaggerates to the nth degree, never talks down to the customer..5) never pretends that their line of work is heroic or they are doing customers a huge favor with their service and business, is humble..6) never, ever, says that anything is "flying out the door"..7) does not smack between sentences 8) knows that it is best to have a conversational voice, never rushes or counts down "3 left in a size six", etc., just lets you know when an item is sold out..9) absolutely does not have a crazy laugh 10) keeps in mind that the audience is made up of sons, daughters, sisters, brothers, mothers and fathers and has genuine respect..
14 Questions & Answers
Best Online Jewelry Stores – Consumers’ Choice
Business owners: What’s your side of the story?
Manage your business