IndianRootsReviews 176

I had placed an order in Feb, 2017 and upon constant prodding, around May they inform me that they could not procure the order and would issue a refund which remains to be processed. I assumed they would due it in due course and went ahead and placed another order 3 weeks ago which seems to following the same fate as I have no response to my mails on the status of my order. This has been an extremely frustrating experience and am looking for some way to contact the company so I can get my money refunded but there is no contact number listed and all my emails are sent in vain.

I had ordered 2 duppattas 5 months ago total worth of $200 plus. Until a month back they kept on sending me apologetic emails for the delay. Now they are not responding to my emails. Looks like they have no intention of refunding my money back. They have no customer support number and no other way to contact them. Now I know why they are set up this way so that they can scam people. This company will not survive long on such ethics.

Totally fraud site. I placed only one order on this site on April 1st... & till now they are sending mails extending the delivery date and now its August'17 they have stopped replying to my mails. And there is no customer care number of these cheats...
Please dont waste time on this fraud site... Complete cheaters &$@*#@^%

I am not sure what changed. When they first launched I thought they were here for the long haul but appears that they have gone absconding now. All my previous orders were delivered correctly but the last order I placed in Feb for delivery in March - To date I have received 1 out of the 4 that I ordered (Order #*******). Same polite messages I receive every month when asked for status. And now they have even stopped responding to emails sent to their care email id.

Do not order from this company. You WILL NOT get your clothes or your refund. A very sad process of dishonesty and thievery covered in care and customer service. Wolves in sheep's clothing. I pray those in this company see of their ways, and turn from the darkness to the light of Jesus Christ who died for them. May they turn from these ways, and do what is right, before they close their eyes for the very last time and stand before their maker for judgement.

I have previously bought from this site for a few years with no issues but a few months back I placed an order that could not be delivered in time for the event it was needed for. They agreed to cancel the order and issue a refund.
I have been waiting for 2 months for this refund and each week they claim it will be done within a few more days. It is a significant amount of money and even their Customer manager guaranteed it would be processed by the end of last month and now claims there are technical issues still.
How can an online retail website not have a phone number, or be able to process standard transactions for customers.
Is there any way us customers from abroad can get the assistance required in such a situation? This is ruining the reputation of trading with India and discoloring other trading sites. I no longer feel comfortable buying from anyone there anymore.

We started selling on #Indiaroots in 2013 and executed good numbers of order, over a period of months when we did not get any payment. We started following up with their team Nehal Jain <*******@ndtv.com>, Divya Kaushik <*******@ndtv.com>,
Tanvi Singh <*******@ndtv.com> Shivender Singh Jamwal <*******@ndtv.com>Subrat Kumar <*******@ndtv.com>
But to the our surprise we got reply from these people that our payment is being delayed due to restructuring and they assured us that in month of march 2017 we will get all our payment. Since then we are getting every week a false assurance and new date from these people and still we haven't got our payment. We are following up with these people still we have no information. Cannot be contacted on phone or via mail.
Please if you are selling on indiaroots stop immediate else you will end up with the same situation and will regret selling on such Fraud Company.

#NDTV Ethnic Retail Ltd is fraud and unethical company. #NDTV has not done anything to improve the situation. They are still selling products on their portal and making their vendors fool.
#indianrootscom

Atrocious business model, lousy helpline. All they have is an exquisite catalogue, period. They take orders accept the moneys, but do not deliver at all. Their helplines are unresponsive. 3 months since I ordered 2× salwarsuits-no delivery andno refund till date. Guess they'll only respond to the consumer forum.

NOT A GOOD EXPERIENCE WITH THIS COMPANY FOR ORDER CLOTHES ONLINE... TOOK MORE THAN 90 DAYS TO COMPLETE MY ORDER AND THEN ALSO DID NOT SHIP THEM. WHEN I ASKED THEM TO CANCEL MY ORDER AND GIVE ME A REFUND... THEY STILL ARE PROCASTINATING AND NOT ISSUING MY A REFUND... ALSO THERE IS ISSUE WHERE THEY ARE TRYING TO REUND ME LESS MONEY THAN WHAT I PAID FOR THE ORDER.
DO NOT TRUST THIS WEBSITE TO DO A GOOD CUSTOMER SERVICE. VERY BAD EXPERIENCE FOR ME.

DO NOT WASTE YOUR TIME AND MONEY. I purchased a product last August and for the THIRD time it could not be procured. After a RIDICULOUS delivery period, I still didn't receive anything. I ordered something else with the credit that I had and again nothing for 3 months. I asked for a refund and have been chasing it for the last 2 months. They have standard, typed responses with zero customer service. NO CONTACT NUMBER. They are pinnacle of inefficiency and represent everything that you worry about when shopping online from an overseas company.