Hoveround

They did a great job at the beginning to get everything organized for my electric wheelchair. They were supposed to call me on Friday to make sure that all the paperwork is in to schedule point for the next step. I have not heard from them cents.

I am overweight, so I have the model that is considered bariatric. Problem is, right in front where you need to stand in order to sit down, there is the motor, a huge bulk. Try to step around it, it's almost impossible to do and I'm not that short, 5'6". If the seat swiveled it would be fine, but not an option on this model. So after one day I called and said come get it. Still no word on when.

From the time I called hoveround took care of the entire process from going through my insurance, measuring my home and delivery of the chair. Process took less than two months from the first call. My insurance covered everything and the process was painless. The delivery person for my state was fantastic. Very nice person who treats people well. Chair works fantastic so far. I'd definitely give this company a try.

I have made multiple attempts to contact someone there for a referral for a hover round. The menu keeps looping back to the same original question over and over. Finally, twice, I pressed another key that was not pertinent to my call. Got voice messages both time and no return calls. I won't be referring anymore clients to this company

From the beginning of the entire process to the end, the hoveround team provided all the help I needed
In order to gather the qualifying criteria for my MPV5. They were responsible for all communications with my doctor and his staff. I was immediately informed when my insurance affirmed the approval and my electric chair was delivered the very next day. I am a happy customer.

Very nice service and knowledge about the device I am interested in getting. Took her time with me as I can have trouble hearing.

Has every question answered in a timely manner. Called after i received the motorized wheel chair to make sure I was satisfied

My experience was nice. I spoke to a real nice person over the phone.

From December to March, to get this settled between your company and my Dr office. Each blaming the other of why not happening, this went on for 3 months. Once all t's were crossed and i's dotted, didn't take long to get the chair. My insurance paid for the chair and 4 year warranty, that was a good plus. Dana that brought the chair was very super helpful, I appreciated his time and expertise about the chair. I'm getting better at controlling the chair after marking the walls, pulling trim away, but I'm getting there. I do love what freedom it has given me.

I only talked with the company one time. They asked and answered all questions. Guided me to my next steps. If all goes according to plan I will be hoveround town very soon.

You make a pretty good power wheelchair but the seats aren't very comfortable. The front solid rubber tires aren't worth a crap on any surface either they tear it up or they just spin but you already know this. Batteries could hold the charge a lot longer like they used to. Price goes up quality goes down. But overall you still make a good cheer for the money.

My experience was very good to start to finish. They took me to every precipitate process. Make sure that I was getting the correct thing to help with my next step of my life and what I need to do just get the best Karen so I can get the doctors with my home around. Thank you very much.

Ron was true professional. He made necessary adjustments and helped tutor how to drive the chair. This was so important to making client feel more confident and comfortable to operate it.

Biggest waste of money in my life! I have absolutely nothing good to say about Hoveround, either the company or the wheelchair! Very 'jerky' when turning especially when pulling forward after backing up or visa versa due to the stupid design of the rear swivel wheels!

Takes forever to get service. Waited for 2 months to get mine serviced and it STILL wasn't right!

Take my advice and buy a GOOD wheelchair like a PRIDE. Can;t go wrong with a PRIDE!

I've had my MPV5 power chair for 2 weeks now. It's great to help me get further on my own, without falling.

This is probably the worst experience I've ever had with a company that is supposed to be customer service orientation. Basically I have been waiting almost a year to get my scooter repaired. I am a disabled Veteran of the war in Vietnam. This organizations has absolutely no regard for veterans. I do not have enough time, or space to explain and document the numerous times I've been given the runaround. I have seen told conflicting stories by the technical and scheduling departments, among others. Even hung up on by Lori(sp) in scheduling.
Depending on who you talk to parts are on order, been ordered or waiting for the technician to install. Technician showed up a few weeks ago with the wrong part
Promised to get it on order buy supposedly failed, again, depending who you talk to. I was called by hoveround last Friday to schedule an appointment for yesterday, Monday
I waited all day long and no one showed. Today I was told again by Lori that there was a mix-up and the part isn't in. Called back today and asked to speak to a supervisor, and of course none was available. Nice lady Promised she would look into it, and have a supervisor call me
Of course, no call. Absolutely no regard for customer service. And certainly not supportive of veterans..

I have only been waiting for 6 months because you don't just put one person you put 3-4 different people to help!

Hoveround went overboard to help me get my chair, could not ask for a better experience. I give them an A in all aspects.

It was wonderful to work with Hoveround. They walked us thru the process to a successful conclusion. We are having to do follow up as the chair doesn't recline as expected. The process is going well.

Don was excellent! He helped me with everything I needed done. Thank you Don!

Everything went as planned. The technician arrived a little early and that was good. He was very professional and polite. Answered all questions so I understood the first time it was explained and he's very knowledgeable of his job.

I have been using a mobility device for 8 or 9 years now. Both were not a Hoveround, so when I found out I was finally getting a new Hoveround I was excited to say the least. My new device is everything I expected it to be. Thank you Hoveround!

My operator was very polite, helpful and put my needs first by asking me what I need including extras for my scooter and calling my Dr. for me to get my scooter to me as fast as possible!
Definitely happy I called Hoveround!