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Eyebuydirect

Overview

Eyebuydirect has a rating of 4.6 stars from 12,012 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses and great quality. Eyebuydirect ranks 1st among Eyeglasses sites.

service
1,424
value
5,186
shipping
5,186
returns
130
quality
5,290
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240,741 reviews
+246
How would you rate Eyebuydirect?
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Arkansas
1 review
0 helpful votes
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UDAAP Violations
May 5, 2025

Not enough room to explain everything but I have filed complaints with both the FTC and BBB regarding a misleading google advertisement, hidden and obscured terms and conditions (white text on white background), and help chat that also misleads, moves goal posts, and talks in circles wasting your time. It's almost as if they count on people being drawn in with good deals being advertised, getting to checkout, it not working due to their intentionally hard to find and obscured terms and conditions but they've spent so much time picking their glasses they just go ahead and buy them at full price. Huh. Crazy. Of course this is speculation on my part I can't prove their intent obviously. Anyways, this is not ok, and I'd advise everyone to shop elsewhere.

Date of experience: April 25, 2025
Illinois
1 review
0 helpful votes
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Great overall experience!
April 30, 2025

Wide selection of frames and lens shapes. Program allowing you to see what finished product choices would look like on you is an added bonus. Transition lenses work perfectly..

Date of experience: April 20, 2025
Minnesota
1 review
0 helpful votes
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So Many Choices
May 4, 2025
Updated review

I've been an Eyebuydirect customer for years, and have never been disappointed. After submitting my order, I received my newest pair of glasses within ten days. The difficult part is making a choice, because the selection is so expansive.

Date of experience: April 24, 2025

Positive
April 13, 2025
Previous review

Many choices. Took a bit of time. Had some trouble re-checking size.

Date of experience: April 3, 2025
Virginia
1 review
0 helpful votes
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We have replied on Eyebuydirect for all our prescription eyewear for decades with confidence and satisfaction. Every encounter and order has exceeded our expectations.
To fill my newest prescription using my vision insurance at the Eye Care office would exceed $420 in my out of pocket cost. I ordered the style I prefer, which was not offered in the office, for $207 including insurance as shipping was free.

Date of experience: May 9, 2025
North Carolina
1 review
0 helpful votes
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Like the frames but the lenses are off
May 9, 2025

I wanted to love them and was super excited but ended up disappointed. I can't get the frames to fit right so they keep sliding off my face (followed their directions to fix this and it didn't work) and the progressive lenses I still can't figure out (I've had progressive lenses before with no issue) I'm constantly moving my head around to find the right point of vision.

Date of experience: April 29, 2025
California
1 review
1 helpful vote
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Amazing Value
April 29, 2025

EyeBuyDirect is amazing! I've purchased several pairs of glasses from them and have always been extremely happy with the glasses I received. It's astonishing how much cheaper their products are than purchasing from an optometrist, for the exact same quality. If you are contemplating a purchase but unsure about online eyewear, don't hesitate to place an order from EyeBuyDirect!

Date of experience: April 16, 2025
Washington
1 review
1 helpful vote
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Quality glasses great prices!
April 23, 2025

Quality glasses at the most affordable prices. Great bonus rewards towards your next purchases is such an awesome perk! I am able to buy several glasses for all my separate needs ( computer work and everyday wear, outdoor, etc) at unbelievable low prices! I've saved so much money and this very important. I highly recommend Eye Buy Direct online

Date of experience: April 13, 2025
Nevada
1 review
0 helpful votes
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The price and quality are amazing
April 21, 2025

I have been ordering my glasses from eyebuydirect for over 7+ years. Its beyond compare and so easy to order exactly what you want. If I purchase a pair doesn't fit me the way I anticipated, I won't exchange them. I will gladly order another pair and keep the others as a backup. I can order 4 pairs from eyebuydirect and still have it be cheaper than purchasing 1 pair from an eyeglass chain store, even with including transition lenses. Anytime I am complimented on my frames I will always be vocal and express how eyebuydirect has made getting glasses enjoyable. -Thank you eyebuydirect the real G. O. A. T.

Date of experience: April 11, 2025
Texas
1 review
0 helpful votes
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Happy customer!
May 16, 2025

I've been buying from eyebuydirect for about 2-3 years now. Love stacking the offers that work best for me! Budget friendly, good quality, love customizing the lenses. The user interface is nice, easy to understand, love seeing reviews, the try on feature, love that checking out is also pretty easy, honestly no complaints here yet. I see the new updates and they've been killing it. They stay on top of trendy glasses which is cool but still have timeless options.

Date of experience: May 6, 2025
Texas
1 review
0 helpful votes
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Better results than in store glasses
May 8, 2025
Updated review

I use transitional lenses for bifocal viewing and I always have issues with peripheral vision with that feature. I went ahead and ordered theses online, and it was to the point. No overwhelming choices and features. My glasses fit perfectly and the visuals are excellent. I don't have that issue with the blurred peripherals like the in store bought glasses, and those are a whole lot more expensive. THANK YOU!

Date of experience: April 21, 2025

Convenient
April 8, 2025
Previous review

Don't remember any issues with it. It was for my younger daughter.

Date of experience: May 1, 2024
Illinois
1 review
0 helpful votes
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Impressive
May 17, 2025

Loved that the look online looked exactly how they arrived and fit. Super deals and i will be a return customer for sure. Sending to family and friends as well to save them money and time! Did i mention fast shipping as well!

Date of experience: May 7, 2025
Hawaii
1 review
0 helpful votes
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Hawaii Customer Luvs EyeBuy Direct
April 19, 2025

Always excellent like last night enjoying the help of a live chat 24/7. My family and I have ordered way over ten pairs of glasses and we keep coming back because we trust them to take care of us customer service, quality, and affordability all excellent.

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Second pair of Chillax glasses! (And my sixth pair of EyeBuyDirect glasses.) Love these sophisticated frames. My first ever order was for the floral; this time I ordered black. And to make them more practical and visually interesting I ordered Transitions lenses. My doctor recommended single vision lenses rather than the Progressives I've worn for decades with recent increased difficulty going down stairs. Thank you, EyeBuyDirect, for making wearing eyeglasses more entertaining!

Date of experience: May 6, 2025
Pennsylvania
1 review
0 helpful votes
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Ive been using this site for ao many years and recommend it to absolutely everyone. As long as you have your script you can choose from thousands of well priced pairs. Their customer service is top notch. Ive needed to return a pair and had to use an insurance claim on another, both a rarity, but noth taking care of wirh no push back, and quickly. Highly recommend.

Date of experience: April 18, 2025
Washington
1 review
0 helpful votes
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U R definitely number one in my book.
May 3, 2025
Updated review

I appreciate the assistant and help over the phone with my prescription glasses. The Representatives was very patient kind & helpful, they explain to me what would be very helpful for my eyes Added too my prescription glasses,,. In two more years I will be shopping with them again for new glasses. Thank you Eye buy direct 👍🤓💙

Date of experience: April 23, 2025

Excellent
April 12, 2025
Previous review

Patient, kind, helpful, respectful. Expeience & knowledgeable, take time out too make sure the customer is satisfied & content.

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
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Keep coming back
April 13, 2025

Approaching a dozen or so pairs at this point and keep coming back! If I did needed customer service, it was always quick and pleasant. I always get compliments, love my frames and the lens options are great! Occasionally I run into issues with polarized sunglasses not being compatible to my (honestly mild) prescription with an astigmatism. Other than that, it's been awesome!

Date of experience: April 3, 2025
Virginia
1 review
0 helpful votes
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Quality without the cost
May 18, 2025

I've never ordered glasses online and was leery. After seeing my eye doctor, my prescription had changed. I've worn progressive lenses for years. I picked out new frames and given a total of nearly $400... with insurance! I looked into several places for eye glasses online. After reading reviews and getting a recommendation from my daughter, I ordered new frames with progressive lenses for a fraction of the price at my eye doctor's office. They came quickly and are perfect! So perfect that I immediately ordered a second pair.

Date of experience: May 9, 2025
Indiana
1 review
0 helpful votes
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Long time EBD customer
May 15, 2025

I love the frame styles and fair pricing for proscription glasses. I have purchased glasses for myself, wife and grandchildren., also referred EBD to all of my friends looking buy glasses.keep doing a great job of making eyewear affordable.

Date of experience: May 5, 2025
Michigan
1 review
0 helpful votes
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Corrected incorrect lens prescription
May 8, 2025

I had problems with vision in one lens. After having it checked at my Optometrist office the prescription in the lens was not correct. Eyebuydirect made a new pair of glasses with the correct description and they are perfect now. It was a quick easy process.

Date of experience: April 28, 2025
Texas
1 review
0 helpful votes
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I lost my glasses right before a car club ride to the Texas Hill Country to drive twisty, steep roads. I placed an order for new single vision lenses. I was told they'd arrive in 2-3 business days, meaning they may or may not arrive in time to leave for my trip. I explained my situation and the glasses arrived before 11 am the NEXT day! I was thrilled; had a blast driving the Twisted Sisters and I'm back on Monday ordering progressive, transitions. Thank you EBD!

Date of experience: April 23, 2025