City of industry, ca 91746, USA
Tel: (855) 264-9327
It took over a month to receive my shipment. The first shipment got "lost" in the mail and then was miraculously found 3 weeks later. When I finally received a shipment one of my dresses was stained so I had to return it. It took 3 more weeks to be issued "store credit" and the credit was significantly less money than I paid. This company is a scam! Utterly disappointed and will not shop with them EVER again.
I placed a order on November 25, 2017. All of my items caked except one. I've tried calling and emailing and NO response. When someone did respond she said I will receive a refund within 5-10 days. Here it is January 20, 2017 and I just received a refund. Ask for compensation and the refused me any. I WILL NEVER order from them again. They customer service team is horrible. I have been a loyal customer for years but I am done with them.
My order always come in a week... all my shoes fit perfectly... the right colors as seen on the cite................................................
This company is disgusting!!!! They don't pick up the phone and they cant email people back. I will make sure to get the word out that they are horrible
placed an order for shoes and a dress for my birthday party ...
I got the shoes but they sent the wrong color
Never recieve the dress
I tried phoning customer service no luck just a long wait and no answer .
Finally got throygh via emails just to be told i want b refunded my money but a store credit was granted for 17.99
I was charged 30 plus dollars for the dress
Since then i been emailing Jacqueline to resolve my issue and she has been ignoring my email.
We ordered a pair of boots on 14th of November. They arrived in Germany in December but USPS never delivered them to us. As we were able to track the package we found out that there has been a mistake and USPS mentioned that we asked the package to be help and not delivered (which was not true). We contacted immediately USPS and they told us that only Amiclubwear would be able to correct this mistake ,by "opening a re-investigation proccess".
As the parcel was still in Germany we contaced by email Amiclubwear ( on 3rd, 6th, 7th, 12th, 15th, 20th and 23rd of December !!! ) explaining them the situation and asking for help.
They did NOTHING at all.
Fiannly the package arrived back to them and now the informed us that we have 2 choices : either to pay again 61.95 U$ for transportation costs, or to issue us a voucher to purchase something else.
Conclusion: As obivously it can not be true that we asked for the package to be held by USPS ( and on the same and the coming days) begging Amiclubwear to find a solution for us to receive the package, it is obvious that something went wrong and it is not our fault. Ami had the chance to solve it and they did nothing.
We consider this as a totally unacceptable behaviour from Amiclubwear, so we ask them either to resend the package for free, or to refund the total ammount that we have paid on our credit card.
We will keep you all updated on the final decisions of Amiclubwear very soon
First of all, the shipping took forever. Secondly, I've never ordered from a place and have NONE of the items fit. I'm normally a size 6. I ordered a size bigger thinking everything would fit perfectly. Literally everything is too small. What a cheap sucky website.
I spent $215 on dresses from them. Ordered a size up in case they shrunk in the wash, that whole deal. Literally NONE of them fit, and I'm being told that they only take returns for store credit?! TALK ABOUT A SCAM. This company isn't worth it. Even if the dresses were the right size, they were made from crappy, cheap material that probably wouldn't last a few washes. Guess someone is having a great Christmas, because it's not even worth it to pay for the shipping to send them back! WORST ONLINE SHOPPING EXPERIENCE, EVER.
I order from this site on 12/11/2016 and received confirmation tracking number and even checked my shipment date which changed 3 times and now the post off has a tracking message that never received the item which was schedule to be received on 12/16/2016 but was never shipped. Now that i'm trying to contact them via phone I'm just on hold listening to their horrible music. I knew there was a reason I never trusted to order from them and I WILL NEVER AGAIN!! Now 12/22/2016 still no package...First time test run and they have fail me....Very Displeased!!!
first of all, don't even waste your time with this company. i'm an avid online shopper, and i will tell you.. there are MUCH better places out there! horrible customer service, the worst return policy known to man, and did i mention horrible customer service? oh yeah, i did. doesn't hurt to mention that again as a lot of people have to deal with that. i wanted to return items and granted i was fully aware of their return policy... but it took me almost a MONTH just to get a return started! i asked them if i could just have a refund (because who wants to get store credit and then go back and get something and have to deal with that all over again?) and, they denied me. in this case, they should have just given me a refund for all of the headaches i was put through with this dumb company. now i'm going to have to order stuff off the store credit i am yet to receive and cross my fingers it works out... because i am literally PRAYING i don't have to deal with these people again! like i said before, save your time and money and shop elsewhere!!!
I should've read some of these reviews before. Ive been dealing with this company since 11/9/2016, when i requested a return merchandise number, that took about 3 emails before they responded with the RMA number.
I paid to return my items and even paid for tracking. My returned items were received to them on 11/22.
I have sent 6 emails since then and have yet to receive the store credit, in my last email i said just refund my money back.
Somebody responded on my 3rd email requesting my tracking number which i sent them in the 4th email.
I've tried calling and like a previous person posted...good luck with that because the machine hangs up on you saying their is a long waiting period.
Overall I would never order from this company again, better off ordering from aliexpress or something at least there customer service is a little better.
At this point I just want my money back, or store credit and waive the shipping fee. This is ridiculous already.
Ordered 4 pair of boots. Received boots but completely wrong order(none of the boots were what I ordered or my size). Spoke with rep named Carmen, was told to send the boots back and once they saw that the shoes were moving my order would be processed and shipped out. Well it's been about two weeks, they've recieved the shoes that I sent back and I still haven't received my shoes or a refund. I've tried calling but I can never get through. I've sent an email which says could take up to 24-48hrs for a reply back, it's been about 3-4 days...NOTHING! This is very unprofessional and if I do not hear back from someone soon I will dispute the charges with my bank!!!
So I looked for days for a dress I am not a huge fan on buying clothes online but anyway I went ahead and bought from this store, to be 100% honest with everyone that will look at this its NOT WORTH IT. The material for the dresses is probably the cheapest they can buy, anyone who thinks otherwise probably has the worst taste in clothes EVER! I cried on what I received but to be honest they always have some type of promo so you buy dresses for like 15 dollars and think that you won, well no thats exactly what you get a dress or whatever it is that your buying for that cheap price.
DO NOT BUY ANYTHING FROM HERE.
don't make the same mistake I did and regret it. PLUS YOU DONT GET YOUR MONEY BACK YOU GET STORE CREDIT and to be honest I won't even except that, they can keep my money and keep there tacky stuff.
I ordered three items. Two of them arrived after about a month. The third one didn't arrive and after a few weeks they told me that the third item was out of stock and would not come back. They wanted to offer me store credit. I have asked for money back of course. They do not respont to mail and their support number is a joke. You are put on hold for 15 minutes, then simply told that there are too many callers at the moment, so you will be disconnected.
Several times, they have told me that the package has been sent from their premises, and after that it is my responsibility. I have repeatedly told them that the package has arrived, but one item was missing. They do not seem to be able to understand English.
I have now reported this fraudulent behavious to Mastercard and expect to get a refund through them soon.
AVOID THIS COMPANY!!!!!
DO NOT BUY FROM THIS COMPANY IF YOU NEED WHAT YOU ORDER ANYTIME SOON.
I'm not sure if this is a legitimate business or a scam. Over a week ago, I ordered a party dress for a Christmas party. Their website states shipping within 2 days, and I paid for upgraded shipping, expecting to receive by the end of the week. It has now been over a week and I still have NOT received my shipment.....furthermore, it still has NOT shipped!!!!!
I've placed 4 phone calls to the company, I've never gotten to a real person. I am placed on a 15 minute hold with overly loud on-hold music, then a voice comes onto the line stating that due to excessive phone calls, they are busy helping other callers and my call will be disconnected. Then the phone call disconnects!!!!!!!!!!!!!!!!!
I have emailed them several times, only received 2 responses, the rest have been ignored. Both have stated the same thing,Your order is currently being processed.
As your order contains special products through our Expanded Assortment Category, additional processing time will be required.
Your order will leave our warehouse once the special products are fulfilled.
We will send you an email notification with a tracking number once your order has been shipped.
However, when I placed the order, it never referred to "expanded Assortment Category". Everything states that it will ship in 2 days. I'm now on day 9, still not shipped and they can't even tell me when it will ship!!!!!!!!!!!!!!
I strongly suggest you only order from this company if you don't need your clothes anytime soon, and don't ever expect to get an honest straight forward answer from them. They won't!!!!!!!!!
A very unhappy customer
Tip for consumers: Don't buy from them
I placed an order and received the wrong items, email right away...no responds. I called and called...can't get in touch with customer service. I email again and called over and over again...finally get in touch with someone and get an RMA# for returning the wrong merchandise. I return everything and now am 1.5 month further with no way of getting in touch with them and no order received!! I am SO SO mad!! There should be something we can do against this!
If you are ordering from outside of the US, don't bother!!!! On top of the shipping you have already paid you will have troubles clearing package at the boarder plus the fees to have it released are outrages. Then when you try to call support at Amiclubwear you will be on hold and eventually disconnect multiple times and never get through.
Advice stay away unless you enjoy frustration and a higher stress level.
I ordered an item that was charged to my credit card after four weeks of emailing them I was told they could not supply my item. I have been trying (Unsuccessfully) to get a credit for that item. I
I ordered 4 items , 3 tops two of them being jackets, one shirt and a pair of boots . It took about a week and a half to get them . Got all 4 items :) love my boots and love my tops!! Yay. I will order from them again. I have no complaints.
Pathetic!!! Ordered a Halloween costume which states same day delivery. It is a day before Halloween and still not delivered. Paid $50 for same day delivery and nothing. Originally purchased on October 24th. Cannot even get a hold of anyone over the phone. This is ridiculous. Spent over $200 !!! Horrible horrible horrible.
I ordered a costume for Halloween on Monday, October 22. I was sent a confirmation email which stated that it would 3-4 days to process the order. I immediately called customer service and they NEVER picked up. The call always went straight to a prerecorded message. After calling them all day and not getting a reply, I sent them an email. They still have not responded to that either. The next day I called again. After several attempts to reach them, someone finally answered. I asked them if they could tell me if the package would get to me in time for Halloween and if not I asked if I could cancel the order. They told me that I could not cancel my order because it had already shipped out. I asked them why I hadn't been sent a tracking number. They said we will send you the tracking number later this afternoon. That was yesterday!!! I still have not received a response or an email with my tracking number. This is VERY ridiculous and I will NEVER NEVER NEVER use this company again. This is the first and last time I will order from this company. Pathetic....
I ordered a costume and when I received the tracking info I realized I wouldn't receive my package until the day after my Halloween party I was on the phone with ups and they couldn't help called AMIclubwears customer line I was on hold for over 20 minutes waiting for a representative to answer so I hung up I sent an email on Tuesday morning expressing my concerns and still no response I would never order from them again
I order several items from them and after 5 days no shipping I asked them why and they came back to me saying the items are not in stock.
And they want me to take the rest of the items I won't purchase anything from them again.
Never order from this store! Their products are ill fitting and their customer service is non existent and you can forget about returning anything for even store credit because they never accept returns! This store is not out to have customers for life they are just out to make a quick buck and could care less if they screw the consumer in the process! Even if I purchase something on eBay and it doesn't fit I can return it for store credit! All this store has to say is out return policy is very detailed and it was available to you before you completed your purchase. Basically if you get any type of discount on your order they will not accept a return for store credit and that they only give out store credit no exchanges no refunds.
Placed an order last night, after they were closed online. Emailed prior to their customer service opening today to cancel the order. Called at 9a PST (when they opened) and attempted to cancel order. The customer service rep said she would try to but they couldn't guarantee. I called a 2nd time, waited on hold and eventually had to leave a voicemail for someone to call back within the hour. One hour later I received a confirmation of SHIPMENT. I immediately called back and asked why they could not cancel the order within the 4 hours since my initial email and phone call...bottom line from the rep- that is their process. Oh... additionally, you cannot return ANY item for a refund, all you will get is a store credit. VERY POOR CUSTOMER SERVICE. NO CANCELLATIONS AND NO REFUNDS!!