Wowcher UK

Bought voucher for afternoon tea. Was charged an extra £4.99 to go on a VIP list which I knew nothing about.
I know it is not much money but I asked them to refund it. This has gone on for weeks. Eventually they refunded £27.99 and kept £4.99.
So the entire deal was cancelled...no aftenoon tea.
They sent me an email saying they were refunding me £27.99 and that was what appeared on my bank statement. However they sent me a photo on whatsap saying they had refunded £32.98
Would never deal with them again. After reading comments I dont know how they are still trading..

Twice I ordered something from wowcher and twice they kept my money but did not send the goods. They gave gave me a credit voucher instead which I have been unable to use. I just get automated replies telling me a have credit.

Dear Mr. Roland Bryan, Managing Director,
Wowcher, in my opinion is nothing more than a bunch of liars, more like a legalised scam.
Bought two New office / gaming chairs for Christmas, these arrived in January, all smashed up, second hand and with 8 missing parts. Return the chars for a refund, and after 2 months I'm still waiting for the refund or a promise to be refunded. Inside the boxes, there were Hermes slips proving that the chairs had been already returned from previous customers. Can't contact the customer service, there is no phone number or a valid email address - spent hours on Facebook and Whatsup, its a waist of time.
I will NEVER EVER TRUST them again and will try to keep family and friends away Wowcher!
These are the order numbers: ******* and *******

What a shambles this company is, nothing is straightforward. Apparently, you pay, claim the voucher on the app and have the items sent. I don't know how long it expires, once it does no refunds are issued, they give a credit note instead. They keep insisting you repurchase it again even though you don't want it. This simple request goes ignored. Refunds are not negotiable. This is a con and a scam. They've scammed me and are they scamming the store by holding their funds by not placing customers' orders? Regardless will warn people to avoid this unethical, thieving site.

Be very, very careful when purchasing a laptop from voucher. I wasn't able to open an Apple MacBook Pro immediately due to being away so my 14 day money back had lapsed. What do they don't tell you is that the laptop is not supported by Apple due to its age. Mine also had a non working headphone plug in. Ok they tell you about the knocks and dents etc fair enough. So £154 for something that is not supported and faulty is outrageous. My advice is DON'T BUY

My first order! Didn't get my voucher didn't receive any emails from them about my purchase, went back into the website found my account says nothing about my purchase? But they have taken the money from my account, so I definitely made an account and purchased it just can't find it? Sent emails to them since the day after my purchase keeps saying that they need a purchase number and my voucher code? Going to my bank hopefully they will get my money back? Update you don't get a refund, Don't ever order from them

If I could rate them 0 stars I would. Never bought anything from them before and wasn't aware I had to redeem my purchase. They took my money and never delivered my purchase. When I asked for a refund they never gave me one. Will never be buying from here again. Also never received a wowcher code so wouldn't have been able to redeem it anyways.

I bought a voucher for a trip to Iceland through Wowcher and was contacted by a "firm" called Travelolo, which appears to be one man and a dog (and I'm not sure that the dog exists). The deal turned out to be for flights from Stansted which is 100 miles from my home and they charged extra for flights from Gatwick. Then the original hotel was full so they persuaded me to book a more expensive one. I now cannot go on the date I booked but there is no chance of getting a a refund - Travelolo do not answer the phone or reply to emails. BEWARE - do not book travel through Wowcher.

When I tried to check where my order was in transit. My order didn't move from day one and every day i checked it still didn't move. To cut a long story short I went onto the woucher site again and the progress bar was gone. I don't know where my bike now. Because there's no way to track it now... a bit dodgy and was meant to be delivered yesterday from bing bang bosh be careful folks

Bought item but after 5 days no response, no thank you for your order, No delivery date, No reference nothing just as though I never bought anything accept I'm £75 89 light in my account.
You can not speak to anyone so I'm taking it up with PayPal

The price you pay is never the advertised price by the time you've faffed around and actually redeemed the voucher and paid the cost to the retailer actually providing the service plus P&P. You are literally just paying for a voucher for money off often for poor quality services or goods and you often don't even know the price of the goods you're paying for until you've bought the voucher, as you are misled to believe the initial price you are paying for the voucher covers the cost of the item you believe you are purchasing. Will definitely not be bothering with them in future, nor recommending them. Absolute rubbish.

Small print, radio buttons Voucher validity extensions all designed to confuse and take money you think you're paying for postage, turns out it is voucher extensions even when you don't want it or know what it is T and C s state VVE is non refundable customer service shocking. Just crooks avoid this site

Don't buy anything from this website they are all scammers... They don't reply emails, don't answer WhatsApp they don't care about what the scammers sellers do with customers...
I'm going to court, I'm going to report all of you.
I bought a sofa and seller never delivered it, but the courier tracking says that it was delivered on 11th February, but I contacted the seller on 20th February and she (Louise) said that it would be delivered beginning of march because the sofa was coming from Poland...
I have cameras at home and there are cameras in my building, we can prove that it was never delivered... Well, we don't have sofa at home.

Do not buy as mine went up in smoke and I was told it only had 3mth warranty and I had it for 10 mths and by the time you buy everything to go with it you might as well bought the ring doorbell from amazon as it works out cheaper and the camera its excellent.

I purchased 2 driving experiences for christmas for my son and his friend. I thought they were valid for 12 mths. However you have to pay for them, redeem them within a month and then you have the 12 mths.
I didn't realise that. So I have lost £100. They were unwilling to help out. I feel this company is a large con and recommend NO ONE ever uses them

Scum! Daylight robbery, trick people into signing up for their hashtag# voucher scam, tricking vulnerable people and not offering refunds directly to bank accounts, treble tricksters(dont even clear a cart/checkout after purchase) the company makes out to be friendly and out to provide good customer experience but its just a mask, they are ripoff merchants! Didn't receive the product I bought because they are blatantly opperating a scam... very frustrating time wasting idiots, they should be shut down.

I purchased a spa day through wWowcher with an expiry of 19th October.
I tried to use the voucher 2 weeks ago and have been told it expired even though my confirmation clearly states I had until the 19th October to redeem it.
I have tried numerous attempts to contact the customer service team with them either ignoring me or being rude via what's app.
Wowcher have treated me appallingly with no respect or compassion and have been unwilling to offer help with my complaint.
I would just like a refund for being mislead into buying a voucher with false confirmation details. The voucher wasn't redeemable because of an error on your part not mine. A credit isn't good enough...
I will not be buying from you again!

Do not use! Shockingly appalling useless customer service! I was gifted a spa wowcher and when I input the code I am meant to be sent a booking code to give to the spa to make my reservation. But I didn't receive the booking code despite numerous attempts. Have asked customer device 6 rimes and they just repeategly ask me for the same information without progressing or helping me. Am genuinely shocked. Save your money and stay well away!,

DO NOT waste your money, this site basically mugs you and leaves you feeling crap. Refuse to refund. They are toaly ignorant and treat you like a joke. Refusing they had not recieved my return regardless of proof of tracking and photo from delivery company. Also ended chat if not reposted immediately and also close the chat when they had enough of talking to you. You can buy everything they sell from China yourself and still save some money. I bought 2 robot vaccummes that was useless, no suction. I posted back using hermes and supplied all details. They state they have not recieved anything even though the photo shows the parcel in their warehouse. BTW still not got my money back.