WorldRemitReviews 335

I delivery a money and it is taking longer than 2 weeks! It should be express and it is being ridiculous! If someone has to send something important to another country as a payment it is the bad choice you would make ever. Moneygram even it takes 3 days, it is better since it is safe than this one here. Horrible. They ask you many reasons to not refund your money… or they are checking your information… or they need more documents to be safe… bull$#*!. I think they use your money for some reason because it is unbelievable. So before have to send money send from an app that you trust and it is good as moneygram that everyone knows. They never sent my money or give it back to me.

Scammers! Do not use their service. They false advertise processing transactions within minutes buy they are very incompetent! M y first time using World Remit and the worst experience ever. I usually use Wise and Revolut and this time I decided to use World Remit so send money to a family member in Nigeria who needed the funds for an urgent medical procedure. It is advertised as a service that sends money within minutes but 5 days later the money still has not arrived to the person's account. The status shows it as in progress and when I called several time s to ask what is causing the delay they could only tel me it's a technical delay. No other details. And when I just to cancel the request and have my money back they tell me this still has to go for approval then I have to wait another 7 working days if it gets approved for my money to come back. Im so ****ed off and livid and I will continue to spread the word to others to avoid using World Remit. As Im writing this my money is still stuck with them!

Send a transfer but there local partner is not trustworthy and never received the money the receipent and worldremit not give a refund cause they not replying.

They asked for my bank statement, ID every time I try to send money, but they cancel my transaction anyway. This company is piece of garbage.

I opened an account because they got a high rating from Trustpilot. I got my ID and selfie verified within minutes which was a good thing. However, once I initiated the transfer of funds to my recipient in the Philippines, the status has not changed for several hours. Their website stated that it would only take a few minutes. So if this is an emergency send then use another remittance service. Also, to get in touch with a live agent, good luck with that. Terrible service which makes me wonder how Trustpilot could give this company a 4.5 Star rating out of 5 stars.

This fools charged my account using a foreign address causing my bank to charge me international fees of 100 swiss francs untop of the 3.99 fees paid to world remit and world remit refuses to take responsibility. Beware people, DO NOT USE THIS SERVICE, if you are based in Switzerland, they will charge you as if you are in the UK and cause international transaction fees on your account,

A lot of hoops to jump through to get an account including copies of the ID and a selfie, not to mention my credit card info. All so they can close my account the first time I try to use it saying "we may have concerns over security or feel that there's been a breach of our terms and conditions". This happened in seconds, meaning nobody actually reviewed $#*!. Just a broken automated system.

I really won't give a star to this company, I downloaded the app, give all my information and sent the money to my brother, he was never able to pick up the money because the offices they say they operate were closed and when I tried to recover my money, they say they won't give it to me because they don't have my info. I gave them my customer id, an transaction code but they say it's not enough, they basically STOLE MY MONEY, SO BE CAREFUL

Case Number *******

Hi WorldRemit,

You have misunderstood my complaint.

I made it very clear for you.

I am still waiting for my account and ID to be verified.

You state it should take 48 hours.

I am still waiting after 7 days!

Can you help or not?

Kind regards,

Used World Remit to transfer money to Pakistan. They told me that the local partner has locked the transaction. Called them several times and every time I am told the same story local partner locked the transaction and will request them to unlock the transaction but no action is taken. To this date, they have not returned my money.
They are running a scam please stay away from them.

My remittance has been pending for over a week. I have followed up numerous times with customer service and they indicate that the delay is with their "local partners" who apparently do not respond to their urgent request for an update. STAY AWAY FROM THIS COMPANY. They cannot provide with a time frame for the completion of the transfer and have no regard for family emergencies. If you cancel the transaction you will be waiting for the money for another 2-4 weeks. Just awful service.

I read some of the reviews that said that this company is going downhill, but I always approach those reviews with an element of a "trust but verify" attitude. I wish that I could say that they were wrong, but I cannot. I am not sure how they were as a company before my one and only try. I tried to send funds to my fiancée in Ghana, and I promptly had my account disabled with no explanation as to why, and I could not get that information. I had enough money in account, and the bank I was using was a reputable bank. The money I tried to transfer to my fiancée was refunded. All of this happened about a month ago. Fast forward to today (11/03/2022), I checked my account, and this company debited my account the money that they refused to transfer a month ago. Of course they do not have any way to talk to customer service personnel. They have effectively stopped any communications with the company. My advice is to steer clear of this company. To get money to my fiancée, I have her get a bitcoin wallet, and I buy bitcoins and send them to her wallet. She is able to sell them where she is and get the funds then. It costs a little bit, but I have had 100% success with that method.

If there would have been an option for rating zero, i would have done that. I have constantly calling to get my account unlocked to send urgent money to india but no one was helpfull enough. I was asked to provide repeated documents again and again.
Poor customer service procided and i was hunged up on several times.

Absolute criminals! They should be thrown in jail! They take the! Money out of your account then cancel the transaction! Good luck getting your money back!

A week ago I made a transfer to a relative for a significant amount (less than the maximum amount allowed). For a week they have been saying that they have technical problems internally and no one is responsible. Nobody knows anything except that it is a technical problem. I have opened numerous complaints and it does not help at all. The days go by, they play with money that does not belong to them and no one contacts me to provide an explanation. LAST TIME I MADE A TRANSFER THROUGH WORLDREMIT. Not only have they lost me as a client, on Monday I will file a lawsuit against this company for FRAUD in addition to placing negative reviews on all possible pages to warn about this type of situation. If you don't want to lose your money, AVOID SENDING MONEY THROUGH THIS COMPANY.

Recently I used this service as usual, but this time my recipient didn't say they had changed information, the money was paid out to a nonexistent recipient. I filed a refund request but still nothing. How can the money be paid if the phone no longer exists?
Will come back to WU if needed but have to stay away.

The same exact issues someone complained about in 2021 is what I'm experiencing in 2022. And the response they gave the person is what they are giving me. Talking about the transaction is currently locked with our local partner and a refund can't be used right. And they are waiting on them to confirm the cancellation. But I tell you what! They will never try to refund your money. The good reviews is done by the company. They remove their negative comments Cv on twitter and leave only a few enquiries. They are thieves

This is scam company do not do business with them, my sister sent $ from Sweden to me I am in u s a 2 weeks I did received anything.

I've used this app for 2 years. I had no problems until the last transaction where they did a security check and suspended my account. I've been emailing and talking to customer support on the phone everyweek. I sent them attachments of everything they wanted to know to authenticate who I was and they denied that as well. Over 2 months of emailing back and forth and my account is permanently closed and I never got a refund. I'd give you one star but my early transactions went through smoothly...