Worldpay

Terrible services. Billed my for months without knowing. No services were used and they did not ever contact me in any way due to my account being what I thought was closed. 10 months of fees and annual fees only to be told they were not in the wrong. They had my contact and email info incorrect as to why I never heard from them. Save yourself the frustration and loss of your hard earned money and shop elsewhere! Zero Star

Worldpay have handled all our customers' credit card transactions for several years. In November they added more government checks and I duly sent off my drivers' licence to confirm my details. Then they mistakenly closed my account claiming I hadn't sent the information. After repeated calls and emails they eventually acknowledged they had received my drivers' licence and that they have the information they need. But they still haven't re-opened my business account and they seem to operate at a snail's pace. They don't answer emails. They don't take action. Meanwhile my business has lost 3 weeks of customer subscription payments, with no resolution in sight despite constantly chasing Worldpay. Be warned - if anything goes wrong, Worldpay simply don't respond. I deeply regret ever choosing them. AVOID.

I use this system once a week and my monthly bill in fees is $120-$200 a month. Customer service is also trash and will transfer you several times and leave you on hold for 40+ mins in hopes that you will lose the will to live and continue paying for overpriced mediocrity. I do not trust companies like this and refuse to give my money to people like this. Do not waste your time LOOK ELSEWHERE!

I've been with Worldpay for 8 years. I've spent hours on the phone over the past 3 weeks. They don't answer emails. They have taken money for the past 3 weeks and have not forwarded it, and today terminated my card payment machine. I have been repeatedly asked for the same information and yet each time I've phoned they claim not to have received it. The matter is now with the Due Diligence Team meanwhile my business has no means of collecting card payments. Utter disgrace, avoid at all costs

Worldpay is the worst card payment service company I have ever worked with. There is no Customer Service, since if you stay in line for more than 30 minutes due to waiting, eventually someone who knows nothing at all will answer and simply transfer your issue to some authorities who in turn never answer you. I just wanted to replace the email my customer was seeing on billing and this funny thing took 25 days. Finally, when their system went live they decided to hold my payments and review my company for no reason. I advise everyone not to do business with this ridiculous company

If you want to cancel and don't tell them 30 days ahead, they are going to hit you for $495 which is gluttonous greed after all the money they make off you while you are processing. I paid thousands upon thousands of dollars in fees for years and when I ask to close it because I wanted tap pay they had me on the phone for over a hour on hold, etc all while I'm trying to help customers at my business.
Stay away! The support is slow and you'll get passed around and be on hold forever if you ever need anything.

We closed our account in April 2023. Worldpay sent a docusign. It asked us to list all MID to close, assuming we had any idea what that means. It didn't say "accounts to close" anywhere. We put our account number on the docusign. Apparently, we had two accounts, one for brick and mortar and one for our website. They continued charging our brick-and-mortar account for 4 months with providing no service as we had already changed to another merchant service company. Over $900! I think they have HORRIBLE customer service. I have attached one of the THREE invoices they were happy to charge my account for even though there is no processing activity in the summary. If this problem, happened with my bank or any other merchant service company that I have used (as I've been in business for 42 years) they would have refunded the charges that they took from my account without providing any service! I would NEVER recommend using Worldpay!

After being a Worldpay customer for 8 years. I wanted to close my account in 2023 February. The last time I signed an 18-monthly contract with them was in 2019 so 4 years ago and they still believe they have the right to charge me an early determination fee of £152+vat. Honestly what a joke this company is. Such bad customer service I'm so sorry

Totally incompetent bunch of crooks who have no idea how much their customers rely on them. Their trust pilot reviews are fake same old layout name an employee, tell us how helpful they were and then a load more BS. Nearly crippled my firm please do not use this company try tyl they are genuine and teh after care is amazing. You have been warned

Don't use this company. They charge an annual fee of $199.00. I canceled my plan and they still charged me $199.00- even though I only had 2 months in in the year. I called to have it pro rated for just the 2 months and they said no. It's not based on months as a client- it's based on even 1 day as a client. This is absolutely ridiculous! All of their rates are too high.

Their system is confusing for eg they mix up customer numbers, merchant numbers and customer ID. Getting through to a person is usually reasonably quick but their staff in the main don't have product knowledge and think that a wait of 5 minutes is acceptable. They also thnk being passed from department to department withlong waits is acceptable. Worldpay deserves the poor ratings it seems to get.

This company actively take part in thefts from customers, I had a merchant account with WorldPay who took my customers money, never released it to me & never refunded it to the card holders. They caused me a massive amount of embarrassment and to this day have not released the money. My customers are going throuth the chargeback channel but WorldPay are fighting to keep the money. Absolute thieves!

Any credit card processing company would be better than this one. Our company used Worldpay for over 15 years and then we sold our company. We did not process one credit card for five months and still paid their monthly fee. When we called to cancel their service, they said we owed them over $400.00 for a contract cancel fee. When I asked if they made any exceptions to this policy, I did not get a straight answer. My attorney is looking into it with the Ohio Attorney Generals Office. Our company did over 30 million dollars of business a year so you can imagine how much we paid them over the years.

Spent over an hour on the phone trying to set up a merchant account for worldpay direct and not a single person I talked to what able to assist me. I was given the runaround and told to call multiple departments. My six figure a year business will have to go with another payment processor.

Beware of this company. The fees are terrible, there is no customer service to help you and there is no where to call should you have a problem. If you have a complaint, you will be told that their "complaint dept will reach out to you". This will never happened. This company took money from us after the account was closed.

Be careful when trying to cancel a contract with Worldpay!
They claim they did not receive the cancellation notice that I sent
In and are charging ridiculous cancellation fees.
What a scam!

Transitioned to world pay on smooth process promises …2 month later we still can't process health saving cards for our clients and we lost thousands on dollars in lost transactions. They don't even return your calls. You will have to chase them and no one can find a solution for your problem

They fees that they charge are ridiculous first of all! Second of all I cancelled them back in July! They continued to take money out of our business account even though they said it was cancelled! It's now November 7th and I am still calling them for my refund! They can't give me a sraight answer they say the money should be refunded!

My business was with this system near 20 years. They pretty expensive but worked well. But now swipe machine stop working because they push us buy new equipment. Without any notice I will lost money every day, before my new machine will be arriving.
Speechless…

I sell and install Solar Panels, I am approved for the card machine and receive it on Thursday 26th Jan 2023. My first customer wants to pay £13,000 deposit by credit card over the weekend. I call Worldpay on Friday 27th Jan explaining my first payment will be £13,000, do I need it to be pre-approved I ask,no,everything is fine they say, take the payment and it will be in your bank Mon/Tues,so I take the payment.
Get a call on Monday from Worldpay,saying my business model is outside of their risk appetite and they will be holding onto the £13,000 for 120 days.
It wasn't outside their risk appetite when they sent me the card reader or when they said it was fine to take the £13,000 deposit.
Do not entertain these conmen, they will destroy your business

They provide service to alot of scammers, this company is not trusted and very hard to communicate with. Stay away!

I have used worldpay for my business for 20 years. Their service used to be excellent for businesses. It seems now they are outsourcing their customer care and the agents do not speak understandably, give pat answers such as "Thank you for your patience". And do not solve the problem. It is unfortunate and a waste of time.

The new daily invoices and automatic charges are a nightmare.
Forget trying to reconcile your accounts, and getting your VAT right. Now you have 31 invoices instead of 1!