Say that items are in stock and that shipping would take 6-10 days only to later, after requesting an answer to where your product is, send an standardised message that the manufacturer has problems and is taking longer. After a couple of weeks our product finally arrived. Others seem not to have been that lucky.
Stay away from them!
Years ago I ordered with this company and never got my stuff. RecentlyI tried again: 2 items, one of which turned out to be 'not available' I chose another. After a MONTH I got word that the items had been sent. But only the one menorah I exchanged arrived. Letters got unanswered, no reaction whatever. $64 down the drain. Thank you very much, You really know how to do business..
I found my wife's wedding ring through this catalog, my wife no one has a ring nearly as beautiful and respectful of our relation ship. The service received has always been excellent and items purchased have meet our needs as expected. Regarding Jewish items I will always come to World of Judaica.
I ordered something in Jan and then received a tracking order that it had been shipped Problem was that the tracking order was not connected to a real delivery I have tried numerous times to contact them an IF i get a response, it's that they will get back to me with further details. I am still waiting for my product, a decent response or my money refunded. I am finalising a complaint with Pay Pal tomorrow
Charged my credit card for a duplicate order (due to their glitchy website). I returned the duplicate per their instructions, but they never refunded my money! Initially apologetic, they have since refused to respond to my messages and no answer at phone number. Seem to be stealing money regularly from customers.
A real shame, because I liked their products.
You had a sale on a chai, a lovely plain gold one. I sent for one and received a chai with a different design. I also sent for a chain which turned out to be so slender, it can easily break. Also, your company would benefit from a clear and easy to use return system.
Dear Arlene,
Thank you for your feedback. We appreciate the opportunity to learn from every customer experience.
We will contact you by email and, make sure we find a good solution for you as we aim to keep all of our customers happy with their experience.
Kind Regards,
World of Judaica
Every holiday my family asks me where to get presents and I always say-only World of Judaica! They're reliable, have great customer service and are always updating their site with fun and new products. Two thumbs up from me!
Everything arrived in tip top shape - wrapped safe enough to endure the trip across the sea! Beautiful jewelry and authentic items from Israel. Even when there a problem with billing - I received excellent and kind service and things easily got resolved.
I purchased 2 bottles of oil on match 26,2016 and I was told it would be between 12-22 days when I receive my product. Well it's June 6 (40 days later) and I have nothing. They won't even respond to my emails. Kind of funny how a Jewish company who believes in God would rob a child of God. But God said "I will repay". Seriously just because it's from Israel doesn't make it any better. There's no magic in oil. It's just what God said for us to do when we pray (Anoint them). Shown your money somewhere else
Dear Jeramy,
We are happy to have been notified of this issue and to be able to resolve it with you. As your order seems to have been lost in the post, an institution we unfortunately do not have purview over, you have been refunded. We hope that you enjoy our complimentary gift as well.
World of Judaica
Cheaters and liars!
Placed an order for a $30 product, and was told their billing department would not approve my credit card. Insisted I make a form of cash payment (bank wire, PayPal, etc). Offered 1.5% discount (on $30? Really?).
I checked with my bank and they confirmed the charge authorization was APPROVED and the merchant cancelled the order 4 minutes later. Makes sense because in 31 years, I've NEVER had a charge declined. EVER.
I don't understand why this merchant plays these secret games. If they don't want my credit card, be HONEST and explain what's really going on and not deceive your customer into paying cash so you save a few pennies on your credit card fees.
Deceitful liars.
HORRIBLE, as in non-existent, customer service!
I ordered and paid for gifts online on Aug. 21. It is now Nov. 1 and items still have not been received and absolutely NO support from Judaica! I don't even know if the expensive gift was insured when it was mailed. I am beyond upset. I want a full refund on my credit card order NOW.
I cannot tell you how disappointed I am. I have not received my product after 31 days, when estimated delivery was 11 to 19 business days, no tracking info, no response despite my efforts to contact them at every resource listed on the website. The only thing I did receive is a debit to my bank account.
I notice the overwhelming number of one star reviews given by others, so I also recommend that people do not patronize this business.
There is an online site: World of Judaica selling Jewish items. I can only speak for me, but I would be very careful dealing with these people. A month ago I ordered an item and was advised would be shipped in 5 to 10 business days. I checked the tracking info give and was not. Communicated with them and was told because of Holidays was delayed, but they took my money the day I ordered. After couple more messages still nothing and I requested a refund. I was told that would be taken care of. So far it has not. So no product, nor a refund, and I am out about $50. They are on Facebook also under (World of Judaica)
A month after placing order I sent query email, they replied that item was out of stock, would I like to order something else? They didn't tell me that when I ordered it a month previously, just took my money and left me nothing. I am now waiting for refund. Avoid this company, they are either fraudulent or at least totally incompetent.
We are very sorry to hear about the inconvenience encountered with regards to your order.
From time to time, such delays come across due to production and or delivery interruptions with our suppliers, please know that these are not the norm in our operations.
Although inconvenient, they are unavoidable, please know that we are doing are very best to meet our intended level of excellence.
Moving forward, surely we can come up with a quick and friendly resolution, what is your order number?
Please let me handle your order to assure you will get personal and excellent service.
World of Judaica Customer Service
Live Chat: Monday-Thursday 9am-6pm IST
Fax: 1-415-796-0876
Email: support@worldofjudaica.com
Very satisfied with service and overall customer experience. Their inventory is huge and has something for everybody. I will always check out their options before making my final decision. They always delivered what they promised.
First package arrived damaged but the company promptly offered a replacement or refund. Next package was perfect, great service, great company and a real bonus being able to purchase lovely gifts direct from Israel - this is a unique opportunity.
I really love how easy it is to use this site. Everything is organized and I'm especially impressed with the clear images of the products. I know exactly what I'm getting and I've never been disappointed. It's great that there's a Portuguese version of the site. My sister-in-law told me that she found it very helpful-especially the explanations to all the products.
Absolutely gorgeous Judaica pieces at wonderful prices. The quality of the items on this site is wonderful. There are lots of options available. This is a great place to buy gifts for your Jewish friends and family. I would recommend this site to everyone!
I was extremely pleased by the service rendered by "World of Judaica." I ordered a book, which was delivered very swiftly in excellent condition. I was highly satisfied by the price charged and the quality of the printing. I would definitely recommend "World of Judaica" to anyone seeking fine Jewish books.
I've been ordering from here for 3 years now and I have always been very happy with everything that I've purchased. They have excellent customer service too! I would definetly recommend for anyone looking for original and unique gifts for those of the Jewish faith.
Overview
World of Judaica has a rating of 3.2 stars from 143 reviews, indicating that most customers are generally satisfied with their purchases. World of Judaica ranks 2nd among Jewish sites.
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- Sioux Falls, SD, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Loes,
We apologize for the delayed response and inconvenience caused with your order and will be happy to look into it and resolve this matter.
We will appreciate you to bear patience for a few days more.
Kind Regards,
World of Judaica