ZionJudaica

They charged my credit card on the 7th. On the 17th I get an email that the product is not in stock. How did it take them 10 days to figure that out?

I ordered this Kiddish Cup a month before my wedding (ordered on 3/8), expecting it to arrive 2-8 days after placing the order, as seen on the website. After waiting and calling to track the package I was told it was on backorder and only received it 2 days before the wedding (3/24). When we did receive it, the item looked very different than the picture and the quality didn't meet the standard described in the item description that we payed for. The item was tarnished on the inside and was not shiny at all, as seen in the picture — it felt almost like plastic. We were very unsatisfied with the purchase and disappointed as we wanted to use the Kiddish Cup under our Chuppah at the wedding, which we did not do. They have a no return policy for sterling silver items so I basically wasted $200.

I placed an order on May 4. It is now May 12. I have sent 2 emails inquiring into the status of the order. They have not responded to either email. They were certainly quick to take my money. But, they seem to care less about responding or fulfilling this order.

If I could give Zion Judaica zero stars I would! I have never written a google review before but felt compelled to write one about Zion Judaica. I ordered my kippah's in plenty of time for my children's mitzvah. A day after ordering the kippahs, I received an email from Zion Judaica that stated, "Thank you for ordering at Zion Judaica! In order to guarantee your order for delivery in time, the 2 week rush will need to be added to your order for an addition. 30 cents per Kippa. We are being closed for the Holidays and will have minimal days for production. Please advise how you would like to proceed.
Thank you,
-Raizy-"
Naturally, after receiving this email, I called and said that I had already paid and would not be paying more. If more time was needed for my order due to the Jewish holidays, that information should have posted on the website. Raizy became irate and told me that I was a bad jew because I wanted his employees to work on Sukkot. I agreed that I would pay an extra $30 (as opposed to the $100 he wanted to charge me). Raizy said he would send me an update paypal invoice ASAP. The invoice never came. I called the following day and was told Raizy was out of the office and would call me back. He never called. I still have not received an updated invoice- shocking since Raizy said I must pay the invoice right away because there are so few days of work due to Sukkot and the kippahs had to go to production immediately. I just called to cancel the order and the women who answered the phone was rude! I placed a new kippah order with KIPPAH.com. Kippah.com was less expensive for the same kippah. After I ordered, I called Kippah.com to make sure I would receive my order in time, the man who answered the phone was so nice and assured me that I would receive my kippahs on time at no extra charge! SHAME ON YOU ZION JUDAICA! What a scam!

I ordered in a timely matter. Package arrived on time yet was missing one very important item. I called today (12-10-2015), they said it was a mistake yet they can't overnight anything and they want me to pay (expedited shipping) for their error. Every question I asked Mindy, she would place me on hold, come back and say, "no, sorry, we can't do it." I asked to speak to a manager, none available. I asked for a manager to call back, she told me, "he is too busy to call back." I asked to speak with someone else there, she said, "I'm here alone." I asked, "why do you keep placing me on hold them as though you are asking someone a question? No answer.
The missing product is 1- 25 pack of menorahs needed for a Hanukkah party in 2 days. These guys FAILED in delivery, FAILED customer service, FAILED fairness, and they say they have been in business over 20 years yet according to BBB, they opened in in 2001. This doesn't add up.
My opinion: DO NOT BUY FROM ZION JUDAICA. They have ZERO skills in resolving customer concerns which were 100% Zion Judaica's fault. Shameful

So much for their 100% satisfaction guaranty. NEVER AGAIN WITH ZION JUDAICA

Bought a sterling silver candlestick set came in a nice gift box well polished.
Would buy from them again