D Z.

Excellent service and very responsible. Many years of purchasing products without any issues. I did have one concern recently and without any blowback, they took care of the matter right away. Service is why I keep buying from them. Again, I have bought all sorts of exercise and boxing products from Title Boxing over the years, and I have not been disappointed in product or service.

About 90% of the time I fly United there are always last minute "technical delays." The plane can be at the gate for hours and only when we've all boarded, door is closed, then they realize there's some tech issues. It's really frustrating that their consistent issues are at the expense of the passenger.

Last, the majority of service received is typically rude, standoffish, and uncaring. Any business employee treating customers like many of United employees do would be terminated.

Being captive under poor conditions is not appropriate.

Asian and European airlines do it right, not United.

July 4th, 2020 weekend, we purchased a 4 piece appliance package; delivered about 1-2 weeks later. Boxes appeared to be in good shape upon delivery. They were stored inside our main home, boxed, as the backyard guest home was still in construction.

Two months later, our builder dollied the appliances out with my wife present. The refrigerator box was removed and there was an 8-10" significantly crushed-in area of the refrigerator. The dishwasher had mild blemishes on the front surface as well.

We immediately let the Spring Cypress (Cypress, TX) Home Depot know of the refrigerator issue and their response was, "Sorry it's been over 48 hours. Nothing we can do." They then said, "Call Samsung." And, "At delivery, you have 48 hours to register any concerns."

We never were advised, informed, or told by anyone at any time, that Home Depot has a 48hr return appliance policy upon delivery. We never signed anything nor was it ever presented to us that that was their policy with appliances. We were made aware of their appliance policy after the fact. Very disappointed by Home Depot's gross omission as it should have been clearly stated to the buyer very easily. It wasn't though.

That same day, my wife drove to the Home Depot, spoke with management, and after 2 hours and then a few more hours spent on phone calls trying to resolve this major issue, Home Depot said they would take the refrigerator back only by charging us a 15% restocking fee and also charge us $79 for picking up the refrigerator! That is unconscionable. We wanted what we paid for; an undamaged refrigerator.

It is unreal that Home Depot summarily blew us off. They acted as though we were an inconvenience. After lots of time and energy on my wife's part, they grudgingly allowed the return less the fees mentioned above. All we wanted/anticipated was a replacement of the same product. After all, it was an unused, brand new refrigerator, delivered damaged under their entire control.

How does this billion-dollar company get away with screwing people over like this? It is a brand new refrigerator, which we ordered in good faith. They took the money, delivered the product, and then washed their hands of any responsibility.

It arrived crushed and yet we are penalized and blown off by management. Had we known of the 48 hr policy, we would have removed all the boxes immediately upon delivery to inspect the product. Nevertheless, Home Depot is shameless and demonstrated its easy ability to take advantage of their small customers.

You need to look at Home Depot's negative history of service to its customers. Visit
https://www.trustpilot.com/review/www.homedepot.com

1,800 reviews and counting. 81% of those 1,800 reviews are 1-star!

I ordered in a timely matter. Package arrived on time yet was missing one very important item. I called today (12-10-2015), they said it was a mistake yet they can't overnight anything and they want me to pay (expedited shipping) for their error. Every question I asked Mindy, she would place me on hold, come back and say, "no, sorry, we can't do it." I asked to speak to a manager, none available. I asked for a manager to call back, she told me, "he is too busy to call back." I asked to speak with someone else there, she said, "I'm here alone." I asked, "why do you keep placing me on hold them as though you are asking someone a question? No answer.
The missing product is 1- 25 pack of menorahs needed for a Hanukkah party in 2 days. These guys FAILED in delivery, FAILED customer service, FAILED fairness, and they say they have been in business over 20 years yet according to BBB, they opened in in 2001. This doesn't add up.
My opinion: DO NOT BUY FROM ZION JUDAICA. They have ZERO skills in resolving customer concerns which were 100% Zion Judaica's fault. Shameful

So much for their 100% satisfaction guaranty. NEVER AGAIN WITH ZION JUDAICA