World of Judaica

This is the best store I could find for Judaica products. It has an amazing range of products that I could spend days looking at and not see it all. The customer service team is the best bunch of people that I dealt with in all my experience purchasing online, they are kind and thoughtful, always doing whatever it takes to help when we need assistance. It can take a while to get an answer via e-mail, I have to say it, but I understand there is a lot of customer and orders, the best way is to reach them through Live Chat, they always answer quickly and are very helpful.

Highly recommended. Shoutout to Joely, Giuliana and George that provide the best service on chats!

I purchased a beautiful glass seder plate and was extremely pleased with my purchase. The quality was more than I expected. The glass plate and the six small glass cups were very well packaged for shipping and was received without any breakage. I definitely will order again from World of Judaica.

I finally received my Tallit and I love it so much!
At last, I can wear it in my most sacred moments... it's so gorgeous and I can't have enough of it! I had to have it in my items!
When I wrap it around my shoulders and recite the blessing, I feel like I have a special presence beside and over me. I am totally overwhelmed by how holy is its meaning.
Thank you for letting me have it!
Blessed love and Shalom
Miriam

I ordered a shofar on 24 September 2021. I contacted the company after a little over a week. It took a couple of days, but they did get back to me. I was told my order would be processed in a few days. Tomorrow (Friday) will be 22 days since I ordered the shofar.
I did not read reviews till after I placed the order, I know, I should have read the reviews before I ordered. I am not impatient, but my trust in this company is diminishing. The only good part about this order so far is I paid with PayPal, and PayPal has always been prompt in dealing with claims and problems. I thought since this was an Israeli company, they would be prompt and forthcoming. I guess the company is a reflection of the world.
I would contact the company again, but they may send me a shofar poor in quality to get rid of me. I'll give a few more days. I will update this if anything changes. Oh, I forgot to mention, I selected expedited shipping. I doubt this will happen as well.

So I wrote a review after last Christmas about my horrible experience with this company. They called me about 3 months ago and said they were sorry about what happened and that they would like to send me the items free of charge. I was surprised and pleased so I agreed. Hung up with them and called my mom to tell her she would get the gifts after all and she was excited! False, never received anything except spam mail. This company is horrible and has no values. Do not buy from this company.

I ordered a yad for my nephew's Bar Mitzvah in plenty of time to arrive. Needless to say, he had no yad for his Bar Mitzvah. I've never received such terrible service from a company. I've called twice and sent an email and no response. World of Judaica employees, I don't know how you sleep at night taking people's money for special occasions and then not delivering. You should be ASHAMED of yourselves. Do me a favor, don't respond with a fake "a customer service rep will be in touch". I'm having the charges reversed first thing Monday morning!

It has now been 20 working days since placing my small order from World of judaica. Although being advised via the order confirmation, i am yet to receive any kind of update on where my product is?! On the website it states my order is 'in fulfillment'... basically meaning it hasn't been 'processed' and they are waiting to receive my product from their suppliers. Why advise customers estimated DELIVERY between 11-19 working days when mine hasn't even been shipped on the 20th working day?! Despite numerous emails i have had NO response at all! Absolute disgrace! I would advise anyone not to use this service!

Bought a tallit + bag. I had a question pre-purchase so used the online chat. The representative was polite and helpful.
The item came as described, nicely packed. The only complaint that I might have is that my tallit took almost 3 weeks to arrive. I sent an email about this to their customer care team and they replied that it was due to delays at the USPS because of Black Friday + Cyber Monday + Holiday season. Possibly right...

I ordered almost $300 worth of items in November and I have yet to receive them. I sent the "customer service" dept. 5 emails and left 5 voice mails, all of which have been totally ignored. Needless to say, I now have 4 family members who will be opening up their Hanukkah gifts this year. This business and these people give Jewish people a bad name. They are a total disgrace. Someone needs to investigate this company. They are thieves. Taking money but never sending the products they say they sell.

I ordered on October 29th 2015 and have not received my merchandise or even answers to seven emails. They took my money out when I ordered. I don't like being stolen from and expected better from an Israeli company. I will support Israel in another way but no more trust when dealing with companies that steal. I will turn this into the District Attorney's Office along with the other people's emails that have experienced the same scam! I hope they are run out of business!

I ordered a mezuzah as a gift. I got no response when I queried the delivery date (6 weeks after it was supposed to be mailed). I got an email 2 months later quoting a reference number and saying that my parcel was sent with Deutsche Post - the number never checked out and NOBODY replied to the various emails I sent. No surprise - the mezuzah has STILL not arrived - 5 months after World of Judaica debited my bank account. STAY VERY FAR AWAY. SCAMMERS!

I made my order almost 2 months ago and it is not here yet! I am not sure if they actually sent it or not as I found them to be liars.

This has been by far my worst online shopping experience ever!
The Shiping Policy is not something they regard as their obligation.
They don't have the items they publish on their website and think it is acceptable to let the customer wait for weeks until they organise the goods without even ask if the customer is able/willing to wait!

They rarely answer their emails. After I filed a complaint against them an Norton Shopping Guarantee, they contacted me and promised to refund the money. That was 11 days ago and I never received the money.
I guess the next step will be with the Israeli Consumer Council.

Save yourself the hustle of dealing with crooks and order from other sites.