I ordered a shofar on 24 September 2021. I contacted the company after a little over a week. It took a couple of days, but they did get back to me. I was told my order would be processed in a few days. Tomorrow (Friday) will be 22 days since I ordered the shofar.
I did not read reviews till after I placed the order, I know, I should have read the reviews before I ordered. I am not impatient, but my trust in this company is diminishing. The only good part about this order so far is I paid with PayPal, and PayPal has always been prompt in dealing with claims and problems. I thought since this was an Israeli company, they would be prompt and forthcoming. I guess the company is a reflection of the world.
I would contact the company again, but they may send me a shofar poor in quality to get rid of me. I'll give a few more days. I will update this if anything changes. Oh, I forgot to mention, I selected expedited shipping. I doubt this will happen as well.