I would just like to say that despite the fact that my order never arrived my dealings with Wordans in the person of Alejandro have been extremely satisfactory
There wasn't a great deal of money involved but that made it even better that Alejandro took such trouble to sort it out
Thank you again Wordans and thank you Alejandro
Best
Frank Rafter
They helped me a lot with my return order case and was really friendly about it. They answered all my questions and always greeted me with kind words in each email. Will buy again!
I received only 50% of my order, when contacted they answer that the ''delay'' was passed so they can't do anything, it was a few weeks... A bunch of thief is what they are!
Thank you Alejandro for helping me! I had a problem with the size of one of my shirt and he helped me right away and exchanged the product. Excellent service
Wide selection very competitive prices fast delivery and amazing customer service. They were responsive to concerns raise and offered to help
Alejandro helped me get my refund because one item from my order was backorder and he was super nice and fast. Best customer service i had in a while.
I have written them 3 times and have not heard back. I wish I had read reviews first. I feel like I just lost my team's money for shirts. This is super disappointing.
I ordered one simple shirt and it took them FIVE weeks to response with a sorry its taken so long email. Now we are in week SEVEN. All I have is a fake shipping number, no shirt, and I'm down 10 bucks... And watch will try and write a response to this review and talk more BS on here. DOooO NoOOOoT ORDER FROM THERE!
I had a minor issue with the front pocket being off centre on my hooded sweatshirt! I emailed the company and the next day I received my replacement! Alejandro was more than accommodating!
I PLACED AN ORDER FOR TWO SAMPLE SHIRTS, THEY TOOK A WEEK TO EVEN EMAIL ME ANYTHING THEN WHEN THEY FINALLY DID EMAIL ME, IT SAID THAT THEY WERE HAVING MANUFACTIRING DIFFICULTIES AND MY ORDER EOULD BE SHIPPED IN 3 DAYS. ITS NOW BEEN AN EXTRA WEEK & I STILL HAVENT RECEIVED ANYTHING. PLUS NONE OF THEIR PHONE NUMBERS WORK. THEY ARE BAD FOR BUSINESS
Dear Ishmail,
We apologise for any delays caused,
We would be happy to compensate you for the delay, please provide us your order information
In a private message and we can look into resolving the issue, thank you.
Kind Regards,
Wordans Team,
My order got mixed up and I reached out and Alejandro helped me by sending me the right size, and putting a rush of it so I could get it before Christmas.
Thanks so much
I always get the best customer service from this company! Today Alejandro helped me! Thank you not always easy to get a quick response this close to Christmas!
I have ordered from Wordans many times and each time my order was as described and on time. I would recommend Wordans to anyone interested in good product pricing and quality.
One of my items was cancelled I needed a replacement item but was hesitant to pay for shipping again. Alejandro kindly offered me free shipping so that I can order my replacement item.
We purchased product that, unfortunately, we couldn't use in our process. Charlie was incredibly helpful in outlining the return policy and working quickly to get what was needed to process the return. AWESOME CUSTOMER SERVICE!
I have placed 3 orders recently and still have not shipped. Im not happy and don't plan to use this company again... I should have checked the reviews
Hello Jessica,
We sincerely apologize about this issue and the inconvenience caused. Could you please provide an order ID so we can help you resolve the issue? We will contact you privately so you can explain what the problem is with these orders. Once again, we are really sorry about the problem you've been having.
Best regards,
So, I run my own small business making stickers, custom clothing etc. I've used wordans for almost 2 years now and never in my life have I been treated so poorly. For someone who orders at least one a week you'd think I would be treated better. They sent me 8 Crew Neck hoodies, when I ordered 8 long sleeves and are now asking that I pay $80 postage with UPS just to get a refund; and then pay the full amount for the right product to get here along with $20 shipping. The communication is horrible, no one knows what's going on and I was told 4 different things that they were doing to help me and then was notified that the ONLY option after discussing everything was for me to front this money and hope they send me a refund back. I'm super disappointed and my business is really suffering from mistakes like this. The only compensation I got was a 3% discount A THREE % DISCOUNT! Are you kidding me. Super ridiculous. They told me to take the package to my nearby post office to ship; in turn they sent me a UPS shipping slip, so it can only be shipped with UPS; costing $80 for 8 hoodies to get back to them for their mistake.
I ordered hoodies from this site over a month ago and it is "still pending". I am sure they are great products but it takes A LOT longer than it should.
Hello Amber,
We sincerely apologize about this delay and the inconvenience caused. Please note that your order will ship out shortly and you will receive an email with a tracking number. Please accept our most genuine apology.
Best regards,
Love the products, prices and when had a slight issue, had fast response. Charlie dealt with my issue quickly and efficiently, was friendly, and solved my issue. Highly recommend Wordans.
This is my go-to place for my little business! I know I will receive excellent quality and consistent fast shipping!
Thank you for helping me to grow my little business!
Overview
Wordans CA has a rating of 3.1 stars from 446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wordans CA most frequently mention customer service, free shipping and timely manner. Wordans CA ranks 29th among T Shirts sites.
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- Montr̩al, Qu̩bec, Canada
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael, your review is very concerning to us and we would like to help fix the issue.
We are deeply sorry for this, please let us know order details and we can look into the matter for you.
And we would happy provide compensation for the inconvenience of the experience. Thank you.
Dave
Wordans Team,