Wordans CA

My experience mirrors what everyone else is saying. I placed an order because the website advertises that they ship all orders from the warehouse within 24 hours. I had 8 days to receive these and figured with standard shipping I'd get if they got it out of the warehouse in the 24 hour time frame. Tried to contact customer service after 48 hours and received an automated machine with the phone number. Sent an e-mail and they told me it was actually 3 days that they ship out of the warehouse, they shipped mine on day 6. By this time I had to order from somewhere else as the date they were coming to me was past the day I needed them. I advised via e-mail prior to them shipping that I wanted to cancel due to this, but they still shipped. Rejected delivery. I've been asking for a refund and an invoice showing where I was refunded for 2 weeks now. I am all for a company not having a phone number to call, but they need to be better about returning e-mails within 24 hours if this is the case. The website has false claims, horrible customer service. Would not recommend to anyone, even if the price looks great. Will be reporting them to the BBB.

I placed an almost $500 order with this company and after weeks of not receiving a single item from the shipment I inquired for an estimated shipping date several times. They could not ever give me an estimated shipping date. I asked to cancel my order and was told it was cancelled successfully and that I would receive a refund. After over a month of waiting I still have not received any of the refund. When I contacted them they gave me some bogus statement about their financial department reviewing it and it would take up to 14 business days after it had been reviewed. Well clearly it had been more than 14 business days. They also could not give me a time frame of when to expect my refund. DO NOT USE THIS COMPANY, IT HAS TO BE A FRAUDULENT SITE!

Two words for ya: RUN AWAY! Wordans.ca is the Hotel California of ecommerce sites. You can check out any time you like...

It started with the opening of the box. A massive jumble of folded and semi folded tshirts and an invoice that did not match the emailed receipt. So I picked through the box, tried shirts on and ended up with a pile to return. And the fun starts. Remember the invoice not matching the email receipt? They ask me what I want to return. After 5-6 emails over TWO WEEKS I figure out what I want to return by visually matching up the shirts to the frigging website and send them the list. One week later they email and ask, "So how much do we owe you?". Right then and there I should have given them the ole Dr. Evil One MILLION dollars! But I was gobsmacked and responded with something along the lines of "are you $#*!ting me?". I send them a number... another week goes by after which they say my number looks good. Wait for your refund... ANOTHER 2 WEEKS! And when the refund comes they have not refunded the taxes on the returned item. So I spell out F-R-A-U-D to them and after consulting their accountants take another 2 weeks to send me the freakin' $14 + change.

UPDATE: Since I was basically called a liar by the customer service rep here, here is the screen shot of the comment thread I was told never happened. https://imgur.com/a/ICLos

I will start out with that we have ordered from Wordans for over a year now and have spent tens of thousands with them and NEVER had an issue.

We put in a order over 10 days ago and order is still in pending just like everyone else here has stated. We have called, emailed, FB messaged, FB commented (these get deleted), Tweeted and no response.

Wordans, we are filing a fraud claim against you this week and will also be filing with BBB.

... I agree with all the comments... HORRIBLE company... I cant believe a company can still be in business for the Worst Customer Service I have ever experienced.
I am so angry that I would drive days to actually speak to someone!
I received an item that was backordered from the original order and wanted to return it but they dont take into account that they backordered it they say no credit after 15 days. Makes no sense!
NEVER BUY FROM THIS COMPANY!
PLEASE READ ALL COMMENTS... AND DONT BUY!

I made a mistake on my order and called customer service. I was attended to by Alejandro who was very helpful and issue was resolved.
I received my order quickly in less than one week.

I had some problems with my shipping time so I contacted customer service and the response time was really quick and super helpful. Ross from customer service helped me.

Not only is their quality amazing their shipping time is fantastic! Communication is great too! Have questions they quickly answer.