It's 3 weeks later and I still haven't received my products! They promise 3-5 days shipping. No way to contact them directly. Only through email and they don't respond.
My package was showing to be delivered but I didn't receive it, Anna from logistics department helped me out and gave me a store coupon of the same amount my order was with free shipping.
I purchased several dry fit blend polos. I was really pleased with the items I ordered. Showed them to some colleagues and ended up placing multiple orders.
Satisfied
Have placed an express order 2 weeks ago. It is still not delivered. I've send them million emails, trying to call them- never got a respond. Horrible people trying to take your money.
I accidentally put my order wrong but talking to the customer service I spoke to Alejandro and he was very helpful definitely recommend ordering from here again!
I ordered shirts 3 weeks ago and still no shirts! I contacted customer service via email and they said it would ship in 1-2 business days... that was over a week ago! Do NOT order from this company!
Dear T. J,
We apologize for the bad experience you had with your order.
Please let us know how we can improve your experience with us.
Looking forward to hearing back from you.
Please let us know your detail in the private messenger.
Kind regards,
Wordans Team
Anna, was super efficient and friendly. She resolved my return very quickly! Would definitely continue doing business with Wordans. She made online returns easy and painless!
Alejandro resolved my issue very quickly. Responded in a timely manner and was kind. Very informative. Thank you!
One of my friends told me about Wordans and I decided to check them up, great deals love it. I recently had an inquiry and i received excellent service from Alejandro.
I placed an order that was supposed to ship in 2- 5 days - some shirts for my sons bday that needed to be sent to a printer. Well 5 days, no shirts, no shipment, still processing. I called and was advised on the 5th day (after sitting on the phone for 30 minutes) that they would make sure it went out that day - "they have been very busy". Next day, still nothing. Called as soon as they opened to cancel the order - allegedly - my request had to be sent to the warehouse... Why? Customer service is capable of accepting orders but not cancelling? I get an email hours later that my order has been delayed 3 more days... STILL NOT CANCELLED. As a person who WORKS IN THE WHOLESALE/RETAIL BUSINESS, Let me inform you - this is not how it works. You all need more customer service members to accept calls so that customers are not waiting forever on the phone & if you can't simply delete the order yourself & have to reach out to the warehouse, you need to invest in a new order processing system.
Dear Jne
We apologise for any delays caused,
We would be happy to compensate you for the delay, please provide us your order information
In a private message and we can look into resolving the issue, thank you.
And let us know if there is anything else we can do to improve your experience with us.
Kind Regards,
Wordans Team,
This is an up to date working contact number for them *******395...
I was having no luck with the order i placed at first either. Every number listed online for them isnt the right one but the phone number on my bank statement for them did work.*******395...
I placed my order july 13th and after calling them i finally got it july 27th. But they did send it. I would suggest calling between 11:30am-12:30 pm and ask for John Matias. I hope this helps everyone..
MAP ON SITE STATES FOR SHIPPING TO PA 3 DAYS... JOKE... AND A 24 HR. TRUCK ON THE SITE PAGE. JOKE ALSO. SENT ME AN EMAIL A WEEK LATER STATING IT WAS SHIPPED WITH A UPS TRACKING #. 3 DAYS LATER UPS HAS NO LISTING OF THE ITEM. ALSO STILL TRYING WHERE AN ADDITIONAL $. 67 WAS TAKEN OUT OF MY ACCOUNT. WHEN I CONTACTED THE BANK I WAS TOLD IT LOOK LIKE AN INTERNATIONAL TAX. WHEN LOOKING AT MY STATEMENT ON MY CARD THE THE ORIGINAL LISTING ENDS WITH A FR AND SO DOES THE ADDITIONAL CHARGE. WHERE IS THIS STUFF COMING FROM. I AM WATCHING MY CARD CHARGES
I ordered 6 shirts on the 7th of July and they debited my account on the 10th. Today is the 28th of July and I still don't have my order. I placed this order for the convenience! What convenience? Never again!
Dear Rebekah
We apologise for any delays caused,
We would be happy to compensate you for the delay, please provide us your order information
In a private message and we can look into resolving the issue, thank you.
And let us know if there is anything else we can do to improve your experience with us.
Kind Regards,
Wordans Team,
I ordered almost 50 shirts from this company. They only sent 1 shirt with the status as pending on the rest for the last 2 weeks. I have tried several times to email them about the status of the rest of my order. Absolutely NO RESPONSE! There is also no phone number that works for Wordans as well. THEY ARE A SCAM AND I STRONGLY ADVISE NOT TO ORDER FROM THEM! Now I have to deal with unhappy customers.
Hi Tara,
We're extremely sorry about this issue and the inconvenience caused. Could you please provide your order ID so we can help you resolve this issue?
Thank you!
THE ONLY REASON WE DID THIS REVIEW IS TO WARN OTHERS WE WERE CHEATED OUT OF $500.00. They hook you with the cheap prices and they prey on people who look for the cheapest to buy, YOU HAVE BEEN WARNED... GOOD LUCK
My order arrived without one of the items. I emailed customer service and the issue was resolved quickly. Alejandro followed up in a timely manner and made sure that I receive the missing item.
I emailed Wordan asking when there will be a restock of an item. I got a timely response from Alejandro who was very helpful and informative. Thank you for the great customer service!
OMG JUST DON'T! ORDERED 2 WEEKS AGO CHOSE AND PAID FOR 3-5 DAY SHIPPING ORDER STILL HAS NOT SHIPPED. HAVE EMAILED THEM 8 TIMES AND HAVE HEARD NOTHING BACK. COMPLETELY UNREACHABLE BY PHONE I CALL AND IT SAYS 42 CALLS AHEAD OF YOU WTF! PROBABLY 42 PEOPLE WONDERING WHERE IN THE HELL THEIR STUFF IS TOO. SAVE YOURSELF THE HEADACHE AND JUST DON'T.
Dear Shannon
We apologise for any delays caused,
We would be happy to compensate you for the delay, please provide us your order information
In a private message and we can look into resolving the issue, thank you.
And let us know if there is anything else we can do to improve your experience with us.
Kind Regards,
Wordans Team,
I want to send back ATC F201 - Pro Fleece Full Zip Hooded Sweatshirt and they don't give me instructions on how to proceed. The reason I'm sending it back is the high price of this poor quality product
Dear Alessandro,
Unfortunately, we do not have any information currently on the return of your order.
If you could provide us with the RA number provided to your to return the item, we could look into the matter further for you.
Please let us know, thank you.
Dave
Wordans Team,
HORRIBLE / NON-EXISTENT CUSTOMER SERVICE. Don't be an idiot like I was; DO NOT ORDER ANYTHING FROM Wordans (a/k/a NEEDEN.com)! I ordered 3 t-shirts - seemed simple. One was shipped in a completely different style. Of course, I immediately emailed their customer service dept, who (auto-generated) an email saying they would get back to me within 2 business days. Nothing happened, so i again emailed them, asking to have my order shipped correctly. I've heard absolutely nothing from them. Spread the word of how horrible this company is!
Overview
Wordans CA has a rating of 3.1 stars from 446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wordans CA most frequently mention customer service, free shipping and timely manner. Wordans CA ranks 29th among T Shirts sites.
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- Montr̩al, Qu̩bec, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there,
We're sincerely sorry about this issue and the inconvenience caused. Please provide the order ID so we can help you resolve this issue.
Best regards,