Woot!

Be very careful ordering with this company. Their pricing is not that great, and they are unable to stop orders even if a cancellation is placed the same day, and 3 days before the actual goods are shipped! They charge shipping regardless, and a re-stocking fee of at least 15%. Their solution is to refuse the order on delivery, or mark return to sender.

Fraud company. Worst customer service.
I had ordered an elliptical for which delivery date never changed nor the item arrived.
After waiting for another week, item got cancelled. No apology no explanation.

Lies about shipping from US. Actually shipped from China. Surprised that Amazon associates with such a company. Says you will get product 3-5 days…also a lie. You get a tracking # and see your product sit for a week with no movement. Worst ever. Won't ever order from them again!

Woot is awesome. I've ordered from them several times and have never been disappointed. Shipping is quick and no matter what you buy the shipping is always five bucks. For the people that gave it negative reviews, you really have to be a responsible consumer and do some research on the product you're buying. Check out reviews before you do the impulse buy. If you find tons of reviews about a product failing after the warranty expires, chances are the same thing might happen to you.

I have been following Woot.com for 5 years and is it just me but are the deals not as good as they used to be? I has been a daily routine but I have only bought 2 items all year. I think Amazon bought them, if thats the case, since I am an amazon prime member, shipping should be free. Rethinking this site.

I am an Amazon customer and have been happy with them and all their services. However, the same cannot be said for one of their ancillary partners, Woot.

I recently purchased a so-called DVR from them called simple.tv, The product is simply substandard and doesn't function anywhere close to what was advertised. My contact with woot was via e-mail and the bottom line is they would not refund my money (even with a 15% restocking fee that they say they have).

I will continue to use Amazon, but will NEVER buy another thing from WOOT, I would also suggest that any other prospective customers tread carefully. Let the buyer beware should be this companies motto.

Do not buy from them. They are selling refurbish/return products where no warranty will be provided after 30 days. Manufactures and Amazon are no keen on help either as they only care on their own profit.

After reading all the bad reviews in regards to returns I was a bit skeptical of the return process. I remembered that there was a little blurb about holiday purchases of wearable items on the item page. I sent them a note and within two hours Woot responded with return verification and prepaid UPS labels. That's pretty darn sweet service. If you need to do this, go to your Woot account, click on "Stuff You Bought", login again, then scroll to the item you need to return where there will be a "I Need Help" link. Just fill out the reason for return and send them a note. Disclaimer: I do not know at this time if they will be charging a re-stocking fee (which would be ironic, because I'm returning stockings) and will update this review to reflect any changes should they come.

UPDATE - no restocking fee. Returns went off without a hitch.

I used to order regularly from Woot. Got some great stuff from docking stations to pearls to whatever. However, the charm is gone. Woot sells junk now and doesn't have a conscience about it. For example, I ordered a set of sheets for $90.00. When I washed them once, they shrunk so that they no longer fit on the mattress or the pillows. I appealed to Woot. After all, I had been doing business with them for years, and this was pretty darn bad. But, nope, can't do a thing. Against policy. Doesn't matter if it's egregious. Doesn't matter if it's not ethical to sell sheets from China that can't be washed. After a string of 6 or so emails, I gave up. And I gave up on Woot. There is no heart or ethics in it now. Is this the effect of the Amazon buy out?

I have been a Woot customer since they first started and have generally had a good experience, until now. I bought a heater recently and it came as scheduled but the box was destroyed and the heater did not work. Now came the problem. Have to contact customer service via email and obviously they do not reside in the US. I have been trying to work with them for over a month and keep getting the same canned response. For being an Amazon owned company they didn't get the customer service culture that Amazon has. To be transparent, this is the first time I've had to deal with their customer service in all the years of buying from them. I will probably not continue with them in the future because of their sorry service.

Just learned, after having purchased several items from this company, that their "return policy" is shameful at best. If you buy something that you receive and do not like - say the quality is poor- you can't return it to them. They tell you, "sell it on Google as it is not... worth effort for us to allow you to return the item."

One other time I tried to cancel an order within just a few minutes of placing it and was told I could not cancel the order.
I have made my last purchase from them.

I have purchased a few times from Woot. However, most of the time their e-mail goes straight to the trash folder. For instance, I purchased a mattress that was a good deal as it was cheaper than overstock - that had the same one. However, many times you can find the same item or the same price or cheaper else where. Also, the quality is often not good - at least for the clothing it is terrible. The best part is that they allow people to comment and reading other's comments can be extremely helpful!