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I have been a Woot customer since they first started and have generally had a good experience, until now. I bought a heater recently and it came as scheduled but the box was destroyed and the heater did not work. Now came the problem. Have to contact customer service via email and obviously they do not reside in the US. I have been trying to work with them for over a month and keep getting the same canned response. For being an Amazon owned company they didn't get the customer service culture that Amazon has. To be transparent, this is the first time I've had to deal with their customer service in all the years of buying from them. I will probably not continue with them in the future because of their sorry service.
Tip for consumers:
Don’t expect anything from customer support.
Products used:
Have bought many things in the past with no problem until now. Most items were as presented and fairly good value.
Russ B.'s review of Woot! earned 3 Very Helpful votes
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