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    Woolworths

Corporate Values

Overview

Woolworths has a consumer rating of 2 stars from 3 reviews indicating that most consumers are generally dissatisfied with their purchases. Woolworths also ranks 74th among Grocery sites. The most common issues with Woolworths are around customer service, which is not as good as expected by some customers.

How would you rate Woolworths?
Top Positive Review

“I really had a great shopping experience at Woolworths.co.za...”

Susan J.
4/10/14

I really had a great shopping experience at Woolworths.co.za the other day. I couldn't believe that I was able to find everything that I was looking for at one place, not to mention the awesome deals they had on offer. I ordered my items and it didn't take long for it to be delivered straight to my door, plus they offered really easy payment options.

See positive reviews
Top Critical Review

“worst service ever!”

Wendy L.
7/27/19

Order place on 30 June (o734288447) Wednesday received SMS that order would be delivered before 5pm - nothing delivered Checked status of order online - showed that the order was delivered! I phoned and was told the 2 items were still in the warehouse and would be delivered the next day. Thursday received SMS that the order would be delivered before 5pm - nothing delivered. Phoned online customer service and after a frustrating 30 minutes of BAD ATTITUDE and NO HELP , I finally managed to get the lady to tell me who the courier company was - I contacted them (Dawn Wing) and discovered that they had the INCORRECT ADDRESS - she promised to rectify the mistake and said the order would be delivered first thing Friday morning. Friday 12pm I phoned the courier and was told that it would be delivered in the afternoon. At 5pm I received a call from the driver asking for directions! HE HAD NOT BEEN GIVEN THE CORRECTED ADDRESS! I received the package and ONLY ONE ITEM WAS INSIDE! I phoned Woolworths customer services again and the lady (VERY UN-INTERESTED AND GENERALLY UNHELPFUL) said she would follow up and see that I get the full order before the end of the day. Saturday morning I HAVE STILL HEARD NOTHING! I tried to speak to the CEO of Woolworths - the lady at the switchboard refused to put me through, refused to give me the email address and when I insisted she then put me through the the CEO's assisitant where I got a message that the mailbox was full and that she was on leave! I am tempted to just cancel this order and never have anything to do with Woolworths again - HOWEVER I think it is important that companies do not get away with this kind of attitude! Especially as I have had to listen to at least 2 hours worth of recorded message on the Woolworths line telling me how incredible Woolworths is - WHAT A LIE!

See critical reviews

Reviews (3)

Rating

Timeframe

Other

susanj25
1 review
1 helpful vote
April 10th, 2014
I really had a great shopping experience at Woolworths.co.za the other day. I couldn't believe that I was able to find everything that I was looking for at one place, not to mention the awesome deals they had on offer. I ordered my items and it didn't take long for it to be delivered straight to my door, plus they offered really easy payment options.
wendyl169
1 review
0 helpful votes
July 27th, 2019
Order place on 30 June (o734288447)

Wednesday received SMS that order would be delivered before 5pm - nothing delivered

Checked status of order online - showed that the order was delivered! I phoned and was told the 2 items were still in the warehouse and would be delivered the next day.

Thursday received SMS that the order would be delivered before 5pm - nothing delivered.

Phoned online customer service and after a frustrating 30 minutes of BAD ATTITUDE and NO HELP , I finally managed to get the lady to tell me who the courier company was - I contacted them (Dawn Wing) and discovered that they had the INCORRECT ADDRESS - she promised to rectify the mistake and said the order would be delivered first thing Friday morning.

Friday 12pm I phoned the courier and was told that it would be delivered in the afternoon.

At 5pm I received a call from the driver asking for directions! HE HAD NOT BEEN GIVEN THE CORRECTED ADDRESS!

I received the package and ONLY ONE ITEM WAS INSIDE!

I phoned Woolworths customer services again and the lady (VERY UN-INTERESTED AND GENERALLY UNHELPFUL) said she would follow up and see that I get the full order before the end of the day.

Saturday morning I HAVE STILL HEARD NOTHING!

I tried to speak to the CEO of Woolworths - the lady at the switchboard refused to put me through, refused to give me the email address and when I insisted she then put me through the the CEO's assisitant where I got a message that the mailbox was full and that she was on leave!

I am tempted to just cancel this order and never have anything to do with Woolworths again - HOWEVER I think it is important that companies do not get away with this kind of attitude! Especially as I have had to listen to at least 2 hours worth of recorded message on the Woolworths line telling me how incredible Woolworths is - WHAT A LIE!
madhuria1
1 review
0 helpful votes
July 26th, 2016
I hope my review helps people before making a choice. I placed an order on 20th of july for 800 rands. The amount has been deducted from my debit card and later the next day i got a mail saying that my order has been cancelled and then i haven't heard back from them regarding the refund. I kept E-mailing them and I kept calling them, all they say is :provide me ur card number and i will send it to the concerned team and then i don hear form them at all. no update, no proper response for my call. I made this order form the United States and it gets really difficult for me call them back every time. I hope my refund at the earliest.

Q&A (0)

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  • What is the return policy?
  • Where is the company located?

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About the business

Welcome to Woolworths ??? a passionately South African retailer dedicated to bringing you quality, style and value for the past 85 years.

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