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Woolworths Reviews Summary
Woolworths exhibits a mixed reputation based on customer feedback, with notable strengths in product availability and attractive deals that enhance the shopping experience. Many customers appreciate the convenience of online ordering and prompt delivery in some instances. However, significant concerns arise regarding order fulfillment delays, lack of effective communication, and inadequate customer service support. Customers frequently report frustrations with unresponsive support channels and unresolved issues, particularly related to refunds and order discrepancies. This dichotomy highlights the need for Woolworths to improve its customer service practices to align with the positive shopping experiences it aims to provide.
This summary is generated by AI, based on text from customer reviews
Don't waste your money or time ordering from Woolworths online. My order number: o******* is yet to be delivered. The order was placed on the 26/11, nearly 3 weeks later and it's impossible to find out from the call centre when it will be delivered. I will never order online from Woolworths again!
I hope my review helps people before making a choice. I placed an order on 20th of july for 800 rands. The amount has been deducted from my debit card and later the next day i got a mail saying that my order has been cancelled and then i haven't heard back from them regarding the refund. I kept E-mailing them and I kept calling them, all they say is: provide me ur card number and i will send it to the concerned team and then i don hear form them at all. No update, no proper response for my call. I made this order form the United States and it gets really difficult for me call them back every time. I hope my refund at the earliest.
I really had a great shopping experience at Woolworths.co.za the other day. I couldn't believe that I was able to find everything that I was looking for at one place, not to mention the awesome deals they had on offer. I ordered my items and it didn't take long for it to be delivered straight to my door, plus they offered really easy payment options.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members